Hawks Cay Resort Reviews | Glassdoor

Hawks Cay Resort Reviews

Updated November 7, 2016
6 reviews

Filter

Filter


2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Sheldon Suga
1 Rating

6 Employee Reviews

Sort: Popular Rating Date

  1. "Ok Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pool Server in Duck Key, FL
    Former Employee - Pool Server in Duck Key, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hawks Cay Resort full-time (More than a year)

    Pros

    Good money, fun people to work with, fun environment (when managers weren't around)

    Cons

    managers wil chew you out for anything - good luck getting time off, good luck even having one mess up your first day on the job, good luck not being 100% perfect.

    Advice to Management

    be nicer to the people who literally keep your business running


  2. "Must have PATIENCE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Duck Key, FL
    Former Employee - Bartender in Duck Key, FL
    Neutral Outlook

    I worked at Hawks Cay Resort full-time (More than a year)

    Pros

    Management lower (hourly) and mid level (less than 55Kpy) understand and do what they can, the guests, the employees, and it location.

    Cons

    Lack of leadership from Executive and Upper management (56Kpy and up), no communication, decisions made based on personal opinion rather then guest needs. lack of structure and training at all levels

    Advice to Management

    Start listening to your assoiates and lower level management they know what the guests want, and how to accomplish it. Replace a few key people in Executive offices and you will see the resort grow and prosper.


  3. "Corporate... corporate... corporate..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server
    Former Employee - Food Server
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Hawks Cay Resort full-time (More than 3 years)

    Pros

    My coworkers were awesome. It was a friendly and beautiful atmosphere. They have health benefits, 401k etc. It was a team atmosphere.

    Cons

    It is extremely corporate. Management gets SO caught-up in the rules that they lose sight of the guests. The middle managers are terrible. They are almost like a little club and they are put on a pedestal. They are NEVER heald accountable. Blame alwsys falls on the employee.

    Advice to Management

    The head manager of this place is top-notch. My advice to him is to train your managers to treat their employees as equals. Although i loved working for hawks cay, in the end i resigned because of terrible managers.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great Place to Work... If You Don't Commit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Cheap staff housing is provided, along with three meals a day.

    Plenty of opportunity for upward growth for intelligent, well spoken employees who take initiative and stick to the company policies.

    Beautiful location, it feels great to work in paradise every day.

    Guests are usually very amiable and easy to get along with.

    Benefits including insurance and 401k are provided.

    Very diverse culture and co-workers. Co-workers and management are very friendly, upper management makes a point to learn your name and greet you when they see you.

    Cons

    Provided meals are usually MSG laced, heavy-in-your-gut hotbox trays that are a far cry from healthy.

    Wages are on the low end if you aren't a manager. Not a problem if you're living in staff housing, but otherwise you will struggle to make ends meet.

    Management, especially upper management, is a hot, sticky, sweaty mess. They will ignore any issues that are not related to expenses. Managers rarely last longer than a year.

    The turnover rate is outright comical. During my first year, four new managers were hired, two were fired, one suspended, almost every supervisor on property resigned over the course of the year and was replaced, some of whom resigned/were fired, and were replaced again. The entire Marina department save for three people resigned. They were not replaced. At the time of writing this, the entire Recreation department has resigned, been fired, or is leaving within the next two months, with the exception of one employee and one supervisor. Half the maintenance department has resigned.

    Human Resources is there solely to minimize liability. Be sure to document and record proof of any complaints before bringing it to HR.

    Company is very disorganized. Be prepared to let things go, and just enjoy your job day-to-day. This is a very stressful and frustrating job if you concern yourself with how the business is run.

    Advice to Management

    Work on the frontlines for a week. Management would understand what the resort needs much more effectively if they experienced firsthand the most common issues and complaints.

    Stop importing your labor. I realize that it's cheaper for you to import workers on 3-month visas and not have to pay out benefits for them since they don't work beyond the legal 3-month probationary period, but the trade-off in quality of work and guest satisfaction isn't worth it.

    Re-assess payroll distribution efficiency. Mid-level managers and supervisors do 90% of the work, frequently working more than 50 hours a week to keep the departments running. Department heads are generally ignored by everyone under them, and vice-versa(Food & Beverage, and front desk being the notable exceptions).

    Invest in improving facilities. I hear almost daily guest complaints that the rooms/villas are shabby, dirty, and dysfunctional. The maintenance guys usual response is to shrug/sigh in resignation "Yeah, I know. It's not my call to make."


  6. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Busy and could make money

    Cons

    Tip not included
    Season not busy


  7. "front desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Hawks Cay Resort full-time

    Pros

    the people to work with are great! place is so beautiful!

    Cons

    management is very open to hire anyone, better wages, less work load , very remote area, no advancement into management, big turnover means less permanent employees

    Advice to Management

    better hireing process, better compensation for employees, less work load, more qualified employees


Showing 6 of 15 reviews
Reset Filters