Hayneedle Reviews | Glassdoor

Hayneedle Reviews

Updated May 24, 2017
109 reviews

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Full-time Part-time

109 Employee Reviews

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Pros
  • Great work/life balance and very laid back (in 11 reviews)

  • Great atmosphere, no dress code and the ability to make a difference in the business (in 12 reviews)

Cons
  • Workforce seems to be the ones holding all the cards and don't communicate very well with upper management (in 6 reviews)

  • health insurance they are competitive (in 4 reviews)

More Pros and Cons

  1. "Fun environment. Snails pace."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Applications Developer in Omaha, NE
    Current Employee - Web Applications Developer in Omaha, NE
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Hayneedle full-time (Less than a year)

    Pros

    It is a very fun environment. Tech gets free breakfasts every other Friday. The environment is laid back and fun. Coworkers in tech are awesome.

    Cons

    The development progress is slow. Still on Coldfusion 8 for large part of codebase.


  2. "Don't. Just don't."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Retail Specialist in Omaha, NE
    Former Employee - Online Retail Specialist in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hayneedle part-time (Less than a year)

    Pros

    Ability to work from home
    Super casual dress code if you work at the call center

    Cons

    $10/hour for sales is nowhere near enough - and don't count on commission. The confusing method of calculation is explained differently to each training class, and in the end maybe one or two people make in the $100 or $200 range each month.They pushed through multiple training classes, flooding the phone queues and thus diluting the calls and sales for everyone.

    Factor in insurance for those who need it, and paying for your internet and phone line if you WAH, and that $10/hour quickly becomes a lot less.

    Employees were notified the day of shiftbid that all hours would be reduced; for part time people this meant a maximum of 15-16 hours a week. The reasoning was to "allow for more flexible scheduling" and the ability to pick up extra shifts. But the reason hours were cut was because of a significant drop in call volume; no extra hours had come up yet for sales, and if someone is only working 16 hours a week do they honestly expect them to want to give up those hours to someone else?

    When the Walmart merger happened, everyone was hoping for Hayneedle to adopt Walmart's minimum wage policy. The response from management was effectively "customer care center employees make a comparable earnings to those in other businesses in the area."

    They like to hook you in with the promise of flexible scheduling, but that's an outright farce. Schedules are determined based on shift bidding every three months; your rank gets calculated based on performance. You can submit a request for a different schedule after the bid, but don't expect anything better. Even saying you LITERALLY CANNOT WORK a certain shift doesn't seem to get through to the people in workforce.

    Occurrence points are reported incorrectly, putting the employee at false risk for discharge and causing undue stress.

    Sales team members get sold on how "awesome" it is to have "no script" for calls. Yet in order to get a perfect QA score, or even a passing score, there are very strict criteria for what needs to be said, how it needs to be said, and when it should be said in the call.

    Advice to Management

    Listen to the concerns of your employees. ACTUALLY listen. Don't placate them or humor them.


  3. "Buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Omaha, NE
    Former Employee - Buyer in Omaha, NE

    I worked at Hayneedle (More than 3 years)

    Pros

    Great people. The job was always challenging. Fun atmosphere.

    Cons

    Little to no training. Trying to load too many products instead of curating the best products online.

    Advice to Management

    Look to load quality products, not quantity.


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  5. Helpful (4)

    "Horrific"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Retail Specialist in Omaha, NE
    Former Employee - Online Retail Specialist in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hayneedle (Less than a year)

    Pros

    The ability to work from home. No commute. The new hires were great people -- if not misguided by the propaganda fed to them by the recruitment department.

    Cons

    Wow. What can I say? I was referred to Hayneedle by a former client of mine. I decided to check it out and was offered a job on the spot.

    When I began training for the job, there were ten people in the group. On the last day of training (four days later), there were three.

    The turnover is incredible and the morale is so low that the company spends THOUSANDS of dollars trying to boost it, using themed events as a cushion for the poor working conditions.

    The schedules are set through shift bidding but the only people to be granted their preferred hours are long-term, high-performing employees.

    The pay for an Online Retail Specialist is $10 per hour and a Customer Service Rep is paid $12 per hour. The parameters for achieving a regular commission check are almost unattainable for new hires.

    Internet is not reimbursed if you work from home and you also have to pay for a landline phone connection.

    'The Tower' is a team of people who track where all the agents are during the day. If you leave your seat for more than a couple of minutes, you will receive a call or a message on 'HipChat' to ask where you are.

    The company has just been bought by Walmart, so there's a huge push to sell much more than previously required by the agents. The CEO is notoriously selfish and will stop at nothing to ensure his own success.

    The opportunities for promotions at Hayneedle are small. The recruitment drives have meant the number of agents has increased by the truck load, although they're hoarded by managers desperate to appear busy.

    Speaking with ex-coworkers, I hear there are even more people leaving and the company is now offering large bonuses for employee referrals.

    Do yourself a massive favour and stay away from this company. It'll only end in your search for another job.

    Advice to Management

    Focus more on caring about your turnover. Treat your employees properly, instead of telling them you do and doing the exact opposite.


  6. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Creative Services Coordinator in Omaha, NE
    Current Employee - Creative Services Coordinator in Omaha, NE
    Recommends
    Positive Outlook

    I have been working at Hayneedle full-time (More than 5 years)

    Pros

    Collaborative, room to grow, fun culture,

    Cons

    Processes can be good and bad, with out them there is so much freedom but also so hard to manage expectations and goals. But processes can also kill creativity and ideas. Still trying to find the balance and keep improving.


  7. "Systems Engineer Position"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Omaha, NE
    Current Employee - Systems Engineer in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hayneedle full-time (More than 5 years)

    Pros

    free phone, 50+ hours a week, minimal benefits

    Cons

    Constant on call requirements. As a result of that you will get very little sleep. Hayneedle is way behind the industry standards on all levels of pay. Everyone I know there is making less that the standard pay for their position.

    Advice to Management

    Develop and hire talent from within


  8. "Technical Product manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Omaha, NE
    Current Employee - Product Manager in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    love the culture, collaboration and overall persona of the company

    Cons

    Wish the opportunity for growth and development was more visible. Also think pay ranges of the different positions should be made available to employees so a decision is easier on what area or department the employee may have interest in.


  9. "A growing and changing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hayneedle full-time (More than 5 years)

    Pros

    Overall attitude and teamwork was good. Great, casual atmosphere with strong leadership.

    Cons

    Ever changing (not that there's anything wrong with that), so you have to be on your toes and ready for the next adjustment to the industry.

    Advice to Management

    Keep the culture alive!


  10. Helpful (2)

    "Mediocre pay, poor communication, Overworked and crammed in tiny spaces, no development or mentoring programs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Approves of CEO

    I have been working at Hayneedle full-time (Less than a year)

    Pros

    I believe this company really strives to have a great company culture, and in a few years maybe it'll add up to the daily actions displayed. It can be fun if you're with the right department that wants to nurture your development with the company. there is no dress code, which is about the only positive thing on a daily basis.

    Cons

    -Poor benefits
    -Overworked and underpaid
    -No mentoring programs
    -Not proactive with promoting diversity
    -"You own your development" is code for "We don't have anything to get you where you should be, so good luck"
    -Way too many new hires and no space
    -HR takes too long to fill positions for teams and great candidates reject offers
    - Not a great place to take a lot of experience, very little room for growth

    Advice to Management

    If you say you have a "transparent culture" then actually follow it up with actions! There are no mentoring programs, so each new employee should have one


  11. Helpful (1)

    "Customer Service Advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Advocate in Omaha, NE
    Former Employee - Senior Customer Service Advocate in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hayneedle full-time (More than a year)

    Pros

    -Coworkers are great
    -VTO (voluntary time off when we are overstaffed)

    Cons

    -Schedules: Shift bids were beginning and you would be thrown into a schedule based on your rank. No regard for if you were a single parent or worked a second job and couldn't make a completely different schedule work
    -Pay: Not enough pay for all of the work you are expected to do
    -QA/training: The QA/training department workers are not on the same page. Some are more lenient on QAs and some are very strict.
    -Even with a Bachelor's Degree, moving up is VERY difficult. Even if you apply for multiple corporate jobs that you're more than qualified for, they still hire outside of the company over one of their own.

    Advice to Management

    -Upper-management: Practice what you preach! SHOW EMPATHY, like you shove down the customer service reps throats. Show empathy to your employees who are helping irate customers daily.
    -CS reps deserve more than what we get. We get treated poorly and not paid enough for all of the hats we are expected to wear.


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