Hayneedle Reviews | Glassdoor

Hayneedle Reviews

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Found 159 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
39%
Recommend to a Friend
65%
Approve of CEO
Scott Doughman
20 Ratings
  1. Helpful (3)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Hayneedle full-time

    Pros

    Loved the atmosphere during my first year and a half. Great people to work with and originally had tons of opportunity. Initially had a great work life balance and was rewarding.

    Cons

    I left that place with PTSD from all the late nights and stress. I now hate and fear my career. They literally will find any way to break your spirit by false milestones. Zero appreciation for your craft. Overall worst job and environment I've been in.

    Advice to Management

    It's not the lower level management's fault. I had three great managers who all left or lost their power to do their job. With zero backing from higher ups we were left grinding our teeth. There is zero compassion from Walmart. A hands off approach is needed with limitations on changes to the production process. Clarity is needed and the ship is sinking. Valuable team members are leaving who have 10+ yrs of knowledge...

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    Hayneedle2018-10-31
  2. Helpful (2)

    "Web Dev"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hayneedle full-time

    Pros

    There are some good people there

    Cons

    Since Walmart bought Hayneedle it has all been about pleasing Walmart and about money rather than employee. Culture took a turn for the worse and all manager's "hands are tied" when an employee comes to them with concerns. Management is lacking in integrity and genuine care for the employees. It is not somewhere you want to go to grow as a person or within your career

    Hayneedle2018-10-08

    Hayneedle Response

    October 23, 2018Technical Recruiter

    Thank you for sharing this feedback. While the acquisition has affected some associates differently, we feel the engineering team has greatly benefited. The tech stack has experienced a transition to newer tools like ReactJS, NodeJS, Redux, Java 10 and Spring Boot. Our goal is ...

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  3. Helpful (2)

    "UI/UX Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - User Experience Designer in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hayneedle full-time for more than 2 years

    Pros

    Some of the people get it.

    Cons

    Lack of direction. One day its this and the next day it’s something else. Always chasing competitors instead of being a leader. Too afraid of disruption and failure. Higher ups have their hands on too many projects. Hires people that are not good at their job but are in a high enough position it influences everything. Just a cluster of chaos and bad direction.

    Advice to Management

    I’m writing this to warn others. I doubt you guys will be operational for much longer. Walmart will eat you and just do it themselves. Jump ship would be my advice, which most of you are doing anyways

    Hayneedle2018-10-06

    Hayneedle Response

    October 15, 2018Technical Recruiter

    Thank you for sharing your feedback. We encourage you to reach out to our team to discuss your thoughts on how we can improve. We make it a point to translate employee and customer feedback into actions to drive a high-performing team. The UX team at Hayneedle is fortunate to ...

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  4. Helpful (4)

    "Not Worth The Stress Nor Tears"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hayneedle full-time for more than a year

    Pros

    free popcorn if they remember

    Cons

    They lie to you that its a family environment, which isn't true. They lie about when your benefits will start, they lie about taking time off. They sweet talk you and if you make a mistake or ask questions; you are fired. Every call you take, you will say sorry. The training is okay but it's not reality. The supervisors are not educated (no college degree). The agents have more education than the supervisors and managers.

    Advice to Management

    GROW UP AND DO YOUR JOB

    Hayneedle2018-10-02

    Hayneedle Response

    October 10, 2018Customer Care Supervisor

    Thank you so much for taking the time to provide us this feedback. We are sorry to hear about the experiences you had while you were on the team. We pride ourselves in promoting our open door policy and sustaining an inviting and positive work environment. As we grow, we strive ...

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  5. Helpful (4)

    "Hayneedle is owned by Walmart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Category Specialist in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hayneedle full-time for more than 4 years

    Pros

    Open PTO (not tracked). Good pay for the area.

    Cons

    Walmart asks for a lot. Not only do you have to know Hayneedle systems but you need to know Walmart systems and Jet systems as well. Often, Walmart support team are vague in their support responses.

    Advice to Management

    Combine your systems. It is overwhelming to have to work in over 40 different applications - often more than 2 in order to complete a task. Go back to having dedicated teams for different aspects of the website. Do not expect the buyers to handle how the site looks, how it is ranking, what promotions are on the site, how items are listed on the site, creating site pages, creating site navigation, adding attributions...

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    Hayneedle2018-08-15
  6. Helpful (3)

    "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    No opinion of CEO

    I worked at Hayneedle full-time for more than 2 years

    Pros

    The benefits were pretty good. If you like apologizing on every call this job is for you. Most customers were good to work with.

    Cons

    No opportunity for advancement from call center to corporate office. Don't let them tell you there is advancement available. =THEY WILL NOT PROMOTE FROM CALL CENTER TO CORPORATE OFFICE. Never felt valued. Direct Supervisor was OK, but management never acknowledged long term employees. They put on a show at reception desk that young employees work there, but truth is mature, reliable employees make up bulk of employees...

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    Advice to Management

    None. they wont take advice from low paying call center customer specialists, especially now that Walmart owns Hayneedle.

    Hayneedle2018-08-18
  7. "Great pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Neutral Outlook
    No opinion of CEO

    I worked at Hayneedle full-time

    Pros

    Teammates and culture around the office

    Cons

    You can work your butt off and never move up or be rewarded

    Hayneedle2018-08-03
  8. Helpful (1)

    "Walmart took over, everything is awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Hayneedle full-time

    Pros

    If you don't mind being a robot, you'll love it.

    Cons

    Walmart owns it enough said

    Hayneedle2018-08-06
  9. "Hayneedle is Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hayneedle full-time for more than a year

    Pros

    Fun work environment, decent benefits

    Cons

    They were bought by Walmart then everything changed.

    Hayneedle2018-07-19
  10. "It is a call center job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hayneedle full-time for more than 2 years

    Pros

    The people I work with

    Cons

    Time off is hard to get lately

    Hayneedle2018-07-12
Found 159 reviews