Hayneedle Reviews | Glassdoor

Hayneedle Reviews

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Found 159 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
39%
Recommend to a Friend
66%
Approve of CEO
Scott Doughman
21 Ratings
  1. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chalco, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hayneedle full-time for more than 2 years

    Pros

    There was flexible scheduling and shift bidding at the time - work from home offered . This was the only positive

    Cons

    Management -constant turnover -everybody is lost or doing someone else's job . I don't appreciate being lied to or having something changed every five minutes

    Advice to Management

    New management needed ( entire )

    Hayneedle2017-09-21

    Hayneedle Response

    September 22, 2017Customer Care Supervisor

    We appreciate you taking the time to leave us feedback on your experience with us. It is good to hear that our Work at home opportunities worked for you. In the past few months we have definitely seen a lot of change as our business continues to grow, this does include bringing on ...

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  2. "Hayneedle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Advocate in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hayneedle for more than a year

    Pros

    Great positive vibes and wonderful people.

    Cons

    Policies in need of some changing, some lost connections in the business

    Hayneedle2017-08-14
  3. "Growing pains but great company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care in Omaha, NE
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Hayneedle full-time for more than a year

    Pros

    You get your own desk. They host lots of fun activities such as 80's day, snack days, cookouts. Great people to work with. Supervisors are fantastic. I have never had a supervisor that worked with me on issues like this or that listened to our concerns.

    Cons

    Poor health care, There are a few bad apples in the management bunch that are highly unprofessional. They seem to play favorites and hold grudges. This company is currently going through lots of growing pains. Changes to the stats are great but are inaccurate and we have crap software to work with. You will need to bid for shifts every 3 months based on rankings. The rankings will be based on your stats yet the stats...

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    Advice to Management

    Workforce needs better management and training. Their poor management trickles down throughout the call center. We need everyone to be on the same page. A lot of information is passed through word of mouth rather than communication from management or training. Sometimes leads or supervisors will give you different answers for the same basic question. That being said I do love this job. Management is frustrating at...

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    Hayneedle2017-07-19

    Hayneedle Response

    September 22, 2017Customer Care Supervisor

    It is always reassuring to hear that events we put on are having an impact! We are planning many more activities in the near future to ensure we are always having fun when we can. As you mentioned we are currently going through some growing pains that can present an extra challenge ...

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  4. "Great company with solid growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Recruiter in Omaha, NE
    Recommends
    Positive Outlook

    I have been working at Hayneedle full-time for more than a year

    Pros

    Hayneedle is a stable, yet growing company. They pride themselves on having a casual / non-corporate culture and providing a transparent work environment. Shorts and flip-flops are the norm during the summer and the executives hold town hall meetings monthly to allow for questions. Management has been engaged with broadening employee's skills and career pathing. Those who stick around and put in the work are rewarded....

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    Cons

    We'll be switching to Walmart's benefits next year, nice to find out if there are advantages.

    Hayneedle2017-07-17
  5. "Marketing Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hayneedle full-time

    Pros

    Liked working with my peers

    Cons

    Low pay but good benefits

    Advice to Management

    na

    Hayneedle2017-07-15
  6. "Laid back work place but needs to work on their communication skills."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hayneedle full-time for more than a year

    Pros

    I love how casual and laid back the Hayneedle workplace is. Everyone pretty much gets along and the job itself is not difficult.

    Cons

    The lack of communication from the supervisors and other higher up employees is lacking. There is often confusion amongst teams. Seems like they are never on the same page. Also, the rules and the way we do things is often changing and it gets confusing. It's hard to be doing things one way for so long and then have to change our policies 2 times within a few months. Another thing is, they claim to hire and promote internally...

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    Advice to Management

    Have more meetings or something. Get on the same level.

    Hayneedle2017-07-14

    Hayneedle Response

    July 28, 2017Customer Care Supervisor

    Thank you for taking the time to provide us with your feedback. We are happy to hear that you enjoy our atmosphere here in the care center. We strive to create a positive and upbeat atmosphere that makes it a joy for our employees to come to work everyday. We do understand that ...

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  7. "Good people, but policies in need of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hayneedle full-time for more than 2 years

    Pros

    The people and management are very helpful and everyone generally helps each other out. Pay is pretty good for the work.

    Cons

    Policies are very strict. Many good and tenured employees were lost due to attendance issues and honest mistakes. Customers (this is a call center environment) can be hard to deal with, just like any customer service position. Shift bidding.

    Advice to Management

    Revisit attendance policy and other policy. Life happens and while the point system for attendance was pretty liberal in comparison with other companies, good employees were let go when they deserved a second chance. I would like to recommend your direct supervisors should have a little more say in this. Circumstances need to be considered. Also, shift bidding does not feel good to have to do every couple of months.

    Hayneedle2017-07-03

    Hayneedle Response

    September 22, 2017Customer Care Supervisor

    Thank you for taking the time to provide your feedback. We are glad to hear you received the support you needed while you were here.

  8. Helpful (2)

    "Great Company - Avg Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hayneedle full-time for more than 4 years

    Pros

    Casual work environment, collaborative minds, and a positive buzz around the office. Summer Hours are a plus for corporate employees.

    Cons

    The only cons are the headaches that come with an acquisition. This will iron out as the company progresses and I am confident that it will succeed. The only bad part about the company is the pay. I have worked with the company for almost 3 years and they are notorious for increasing your workload without increasing your pay. They will word a "promotion" as positive, but in all reality it is just a transition into...

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    Advice to Management

    Pay your employees what they are worth. Nothing is more frustrating than to feel as though you are not paid enough for the job you do. Take care of your current employees before focusing on hiring mass amounts of new people.

    Hayneedle2017-05-31
  9. Helpful (2)

    "Love Coming to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hayneedle full-time for more than 9 years

    Pros

    I've worked at Hayneedle for about 8 years. I've held numerous positions within the company & have enjoyed every second of it. They make it a priority to train you & give you the skills you need to succeed & thrive in any area of the company if you have the interest. They care deeply about their employees & want to see them work their way up within the company. Our culture is open, honest & welcoming. Hayneedle values...

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    Cons

    There is no parental leave policy, and last I was told by HR, there was no plan to put one in place. (This may change now being owned by Walmart.) For young employees who want to have families, this is a big negative. The pay is a little on the low side.

    Advice to Management

    Implement a parental leave policy & tuition reimbursement. Keep valuing your employees & your culture.

    Hayneedle2017-05-23
  10. "Love working for Hayneedle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hayneedle full-time for more than 2 years

    Pros

    The people and the culture are definitely the best things about working here, although the killer employee discount doesn't hurt. The 401K plan recently improved.

    Cons

    As the company grows, the corporate office space is getting more and more crowded. Health insurance isn't great, but they offer a Health Savings Account and they contribute something like $600 to it.

    Hayneedle2017-05-29
Found 159 reviews