Hayneedle "corporate office" Reviews | Glassdoor

Hayneedle Employee Reviews about "corporate office"

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Found 159 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
39%
Recommend to a Friend
65%
Approve of CEO
Scott Doughman
20 Ratings
Pros
  • "Fun culture, great coworkers, Good work/life balance(in 15 reviews)

  • "The people at Hayneedle were great and it provided an exceptional work environment(in 14 reviews)

Cons
  • "No opportunity for advancement from call center to corporate office(in 8 reviews)

  • "No 401K match, becoming more "corporate" than it used to be, lower than average salaries(in 6 reviews)

More Pros and Cons

Reviews about "corporate office"

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  1. Helpful (3)

    "Needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Professional in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hayneedle full-time for more than 2 years

    Pros

    The people I worked with at Hayneedle in the IT department were wonderful to work with - lots of very knowledgeable and passionate IT professionals. The company regularly put together events to boost morale and celebrate our achievements.

    Cons

    After the takeover by Walmart, culture took a negative hit. Several of our VPs and high level directors were forced out (with someone at Walmart corporate office taking their duties) or left of their own accord. A fair number of Hayneedle employees were laid-off as well. A stack ranking system was put in place to determine merit bonuses and pay raises. Several co-workers...

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    Hayneedle2019-01-09
  2. Helpful (3)

    "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    No opinion of CEO

    I worked at Hayneedle full-time for more than 2 years

    Pros

    The benefits were pretty good. If you like apologizing on every call this job is for you. Most customers were good to work with.

    Cons

    No opportunity for advancement from call center to corporate office. Don't let them tell you there is advancement available. =THEY WILL NOT PROMOTE FROM CALL CENTER TO CORPORATE OFFICE. Never felt valued. Direct Supervisor was OK, but management never acknowledged long term employees. They put on a show at reception desk that young...

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    Advice to Management

    None. they wont take advice from low paying call center customer specialists, especially now that Walmart owns Hayneedle.

    Hayneedle2018-08-18
  3. "Love working for Hayneedle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hayneedle full-time for more than 2 years

    Pros

    The people and the culture are definitely the best things about working here, although the killer employee discount doesn't hurt. The 401K plan recently improved.

    Cons

    As the company grows, the corporate office space is getting more and more crowded. Health insurance isn't great, but they offer a Health Savings Account and they contribute something like $600 to it.

    Hayneedle2017-05-29
  4. Helpful (2)

    "Great Entry Level Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hayneedle full-time for more than a year

    Pros

    Very relaxed environment. Essentially no dress code. Fortunately compared to some other call centers you are not limited to a script that they want you to spew out to every customer. You are encouraged to be creative and transparent with each and every phone call. Coworkers are very friendly and are easy to get along with.

    Cons

    Pay is not very competitive compared to the other call centers in the area. There's a clear separation between the corporate office and the customer care center. Like someone else said, you are a bit of a second class citizen when the corporate big wigs come around.

    Advice to Management

    Give your employees a reason to come to work. Build morale back up instead of slowly becoming more and more corporate. Bring that small business and community feel back to the foreground of the company. The employees are happiest when they feel like they are cared about.

    Hayneedle2014-10-09
  5. Helpful (5)

    "Cookiecutter McJob"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Advocate in Omaha, NE
    Neutral Outlook
    Approves of CEO

    I have been working at Hayneedle full-time for more than 6 years

    Pros

    When I started with the company they had a desire to be different and serve the customers with exceptional customer service. Over time the emphasis has understandably changed to a sustainability model, but if the current restructuring is successful the two need not necessarily become mutually exclusive.

    Cons

    Now they want to be no better than a big box retail store and management manages to their bonus structure rather than business needs. Management restructuring, recent demotions due to 'business needs,' and an increasingly hostile attitude towards the employees in the call center from the rank and file in the corporate office makes prospects for promotion look poor at best.

    Advice to Management

    Actively review processes even after they are in place.

    Hayneedle2014-03-13
Found 159 reviews