Health Advocate Reviews | Glassdoor

Health Advocate Reviews

Updated May 23, 2017
78 reviews

Filter

Filter

Full-time Part-time

2.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Michael Cardillo
32 Ratings

78 Employee Reviews

Sort: Popular Rating Date

Pros
  • There is also free coffee in the break room which is a plus (in 9 reviews)

  • Work is rewarding when you are able to help people (in 5 reviews)

Cons
  • The entire company and the Upper Management (in 5 reviews)

  • uneasy work environment, coworkers play hot potato with accountability (in 4 reviews)

More Pros and Cons

  1. "Happy to Make the Move...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Associate in Plymouth Meeting, PA
    Current Employee - Research Associate in Plymouth Meeting, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Health Advocate full-time (Less than a year)

    Pros

    Health Advocate offers a lot of help and advice if you need it. It has gave me the opportunity to learn different things with in the health care industry. It has also gave me the ability to strengthen my computer skills as well as communication. There are many benefits offered and the ability to broaden your horizons. This has been a life changing experience and I am grateful for it.

    Cons

    You have to take a thirty minute break.

    Advice to Management

    N/A.


  2. Helpful (1)

    "Claims Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Plymouth Meeting, PA
    Current Employee - Claims Specialist in Plymouth Meeting, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Health Advocate full-time (More than 3 years)

    Pros

    Nice Co-Workers Awesome Supervisor Helping People

    Cons

    Recently did reviews and many no merit increase because it was solely based on metrics. Upper management CHANGED supervisors review comments and lowered their scores.Case loads not evenly distributed.Director over claims micromanagement. Oh and merit reviews were a surprise....

    Advice to Management

    Complete overhaul of upper management. She creates very hostile and uncomfortable working environment.

  3. Helpful (5)

    "The honest truth."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plymouth Meeting, PA
    Current Employee - Anonymous Employee in Plymouth Meeting, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Health Advocate full-time (More than 3 years)

    Pros

    You leave your work at work, generous PTO, fair wage if you are able to negotiate for it.

    Cons

    Highly negative work environment. Lack of innovation. Sales will sell product impossible to deliver. Managers will report other department's employees for minor inconsequential activities such as talking to coworkers. Lack of clear focus of company. Head of call center regularly seen screaming at other heads of departments in her office.

    Advice to Management

    West (who bought Health Advocate a few years ago)- bring in new management. Clean house and rebuild. There is nothing current management can do to right this ship because they lack innovation, trust, and thinking outside the box.


  4. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Associate in Exton, PA
    Current Employee - Customer Care Associate in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Health Advocate full-time (Less than a year)

    Pros

    Medium sized company with a lot of growth potential and all the employees are really nice.

    Cons

    A lot of metrics to meet and that can be overwhelming at times.

    Advice to Management

    Metrics shouldn't be followed so strictly


  5. Helpful (2)

    "If you like Micromanagement, come here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Specialist in Plymouth Meeting, PA
    Current Employee - Client Service Specialist in Plymouth Meeting, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Health Advocate full-time (More than a year)

    Pros

    Flex time
    Free Tea & Coffee
    On site gym and yoga classes
    On site nurses
    Can't think of anymore, had to really think to come up with those answers

    Cons

    Extreme Micromanagement
    Doesn't value employees, only care about numbers and metrics
    Doesn't take employee ideas into consideration
    Inflexible, not willing to make necessary changes
    Management can be very hostile and petty
    Disorganization throughout the company, no structure
    Expected to do your job and other departments job with no increase in pay

    Advice to Management

    Start valuing your employees or your turnover rate will be higher
    Be open to new ideas from employees on how to improve some internal processes


  6. "Great per diem side job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Screener in Miami, FL
    Current Employee - Health Screener in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great side job, in season there are more events, they tell you the events with time, mileage reimbursement, sometimes they accommodate from a different city, professional coworkers

    Cons

    none, its a contact job so there may not be work in 2-3 weeks.


  7. Helpful (1)

    "Sr Claims Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Specialist in Plymouth Meeting, PA
    Current Employee - Senior Claims Specialist in Plymouth Meeting, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Health Advocate (More than 5 years)

    Pros

    Work is rewarding when you are able to help people. You do feel valued if you know what you are doing and how to play the numbers game.

    Cons

    Not enough staff to distribute the work to evenly, has become a numbers game since the buy out, before it was customer service focused.

  8. Helpful (2)

    "Fortunate Newcomer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Associate in Plymouth Meeting, PA
    Current Employee - Research Associate in Plymouth Meeting, PA
    Recommends
    Positive Outlook

    I have been working at Health Advocate full-time (Less than a year)

    Pros

    They are very welcoming at this company. Very supportive and organized with training. They also have great benefits that should their appreciation of their employees. There is also free coffee in the break room which is a plus.

    Cons

    Nothing as of now.


  9. "Wonderful so far"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefits Specialist in Exton, PA
    Current Employee - Benefits Specialist in Exton, PA
    Recommends
    Positive Outlook

    I have been working at Health Advocate full-time (Less than a year)

    Pros

    Very good training, everyone is helpful and friendly

    Cons

    I wish I would have known about the supervisor positions

    Advice to Management

    None


  10. Helpful (10)

    "Unprofessionalism at it's finest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Associate in Plymouth Meeting, PA
    Former Employee - Customer Care Associate in Plymouth Meeting, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Health Advocate part-time (Less than a year)

    Pros

    They hire part time employees (secondary job)
    -they actually pay pretty well for part time work

    Cons

    -took 4 weeks after the interview process to receive an offer
    -no one in their HR department answers your questions or does their job
    -micro managers and passive aggressive emails (incredibly unprofessional)
    -supervisors will email you things that should be said face to face (again incredibly unprofessional)
    -every employee complained to me while I was training about the night shift supervisors
    -not flexible on schedules for part time employees who have full time jobs
    -bathrooms and kitchens are disgusting and unsanitary (plymouth meeting office)

    Advice to Management

    Clean house in your HR department since they are clearly incompetent. Also if an employee asks to have a conversation face to face about something important, it is disgustingly unprofessional not to mention immature to e-mail them back as a reply. Perhaps value having an intelligent, professional employee over an incompetent one that can work more hours.


Showing 78 of 85 reviews
Reset Filters