Health Plan of San Joaquin Anonymous Reviews | Glassdoor

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Health Plan of San Joaquin Anonymous Reviews

Updated 31 Jan 2015

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Health Plan of San Joaquin CEO Amy Shin
Amy Shin
0 Ratings
  1. "With Growth Comes Change"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous in French Camp, CA
    Positive Outlook

    I have been working at Health Plan of San Joaquin full-time for more than a year


    This was once a small Mom and Pop Company and the company is growing. In one year this Managed Medi-Cal HMO went from 190,000 to 300,000 enrolled. Great opportunity with people who want a foot in the door in to the managed health insurance business. The Health Plan supports and contributes to the local communities in the counties of San Joaquin and Stanislaus . Company likes to promote from within but hire... talent from outside to meet department needs. With this growth getting enough staff to man positions has been a challenge and management has had to request increase budget to fund positions. Seeks employees who have a strong work ethic and who focus on doing the job to state and inspections standards. Salaries are above industry standard for health insurance company. Company is working toward NCQA rating and inspection is schedule May 2015. Most employees work 8-5 work day. Management and salaried employees tend to work more hours. Current Benefits for time off: 2 weeks vacation, sick time, holidays, float holidays, 3 days CEU. Company matches 401k higher they industry standard.

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    With growth, there is less personnel interactions between CEO and Executive Team but Directors and Managers are available to support and assist staff in focusing on corporate goals. Due to previous executive management before current executive staff, employees where not held to a high standard and check and balances where not established. Now checks and balances are in place for workload and quality of end product... and holding staff accountable to state and inspection standards. With the Plan seeking NCQA rating, the lack of enough manning, staff are struggling to meet timelines set forth by inspection standards. Staff are feeling the strain. Lack of established individual department published orientation program to assure staff are trained to company standard is lacking. Due to continued sign on of insured individuals, workload does not allow for new staff members to have one-on-one training. Most new employees only get at best 3 days of training to learn the job. Fellow staff and supervisors are available to answer questions and give direction as they arise. Also, fellow team members who frequently call in sick cause individual workload to soar and supervisors to struggle to meet productivity levels. The employment package when hired was very generous: 2 weeks vacation, 80 hours admin, and sick time, holidays and float holidays. With this generous time off packages supervisors and managers struggled with manning and staff to complete daily workload. As 1 July 2014, this benefit package was reworked and the average worker lost 12 days, executive staff lost more. Since this date employees who have been with the company a number of years are unhappy and have started engaging in talks with establishing a Union at the health plan.

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    Advice to Management

    Establish longer on boarding and orientation timeline. Establish a staff development department to assure training is completed and assist managers and supervisors to develop quality training core documents. Have corporate analyst make accurate estimation of company growth so staff ratios can be funded appropriately. Hold once a month informal company forum to allow employees to discuss concerns. Before making... any changes to company benefits have employees be part of the working group to get buy-in. Get back to basics in the monthly all staff meetings - show statistics and how the budget is being met. What are the projected projects going forward, and how successful or not past projects where.

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    Health Plan of San Joaquin2015-01-31
  2. Helpful (4)

    "A nightmare"


    I worked at Health Plan of San Joaquin


    They have a nice building.


    They dont take you into consideration.

    Health Plan of San Joaquin2014-10-07
Found 2 reviews