Health Plan of San Joaquin Reviews | Glassdoor

Health Plan of San Joaquin Reviews

Updated Jul 2, 2019

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2.0
31%
Recommend to a Friend
21%
Approve of CEO
Health Plan of San Joaquin CEO Amy Shin
Amy Shin
20 Ratings
  1. Helpful (3)

    "It was a good experience til the new CEO came Amy Shin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in French Camp, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Health Plan of San Joaquin full-time for more than 3 years

    Pros

    The best thing is team work. All department work as a team to make the company be the way it is. As a team we made the company successful.

    Cons

    Unfair management that likes to bully there employees and if they are not satisfied they will just fire you even if you've been there for years

    Advice to Management

    To be fair and keep there employees happy since people that been there for years quit do to unfairness

    Health Plan of San Joaquin2015-10-21
  2. Helpful (1)

    "Overall a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Health Plan of San Joaquin full-time for more than a year

    Pros

    Good mission statement and values

    Cons

    Compensation, benefits, opportunities for advancement

    Health Plan of San Joaquin2015-08-21
  3. Helpful (1)

    "Nightmare on Health Plan of San Joaquin Street"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook

    I have been working at Health Plan of San Joaquin

    Pros

    In spite of clueless leadership, still some good skilled people hanging on.

    Cons

    CEO and her minions changed a good place to work into a terrible place to work in two years. Tries to lead through intimidation and blame and shame. Never been around so many scared, down, fearfull, unhappy people on a job. CEO and minions don't have no clue how to lead even in time of strong finances. No vision, no values, and no sense. Show no interest in involving, respecting, listening to or developing... staff already here. And don't care about our community at all. Has extinguished all enthusiasm for work. Staff turnover a big bad problem all over. 100 employees have chose to leave the company since CEO started two years ago and that number is getting bigger every week. Losing good skilled people from every level and every department. Some even leave without other jobs. And some within a few days of starting. Just can't take the toxic work environment. And another 30 been fired. And this place only 300 has employees. Stress related absences and behaviors all over the place.

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    Health Plan of San Joaquin2015-09-22
  4. Helpful (3)

    "Growth and Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in French Camp, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Health Plan of San Joaquin full-time

    Pros

    Hope the dysfunctional environment will change for the better.

    Cons

    Rapid and constant turnover. Dissatisfaction and lack of trust in leadership. Lack of leadership. Bad business decisions and recruitment choices costing the company, and community time and money.

    Advice to Management

    Growth and change does not mean you treat staff as if they are non existent. This doesn't mean your directors and managers can harass, intimidate, and bully line staff. Doesn't mean you turn a blind eye to what is really going on, even amongst your own. Staff welcome growth and change when executed for the team in its entirety and not just beneficial to certain classes of staff with HPSJ. Staff miss the fairness..., respect, and support given by previous leadership. These 3 components should not go away due to change in leadership or company growth. These should be staples within any company in order to be a successful and respected company by its employees and customers.

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    Health Plan of San Joaquin2015-09-18
  5. Helpful (5)

    "In desperate need of good leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I have been working at Health Plan of San Joaquin full-time

    Pros

    Decent pay and benefits even though they've recently taken away benefits/perks, alternate work schedules, good employees.

    Cons

    Leadership - very poor leadership, inconsistent in applying policies, unwilling to address issues, have consultants in key leadership positions that have no interest in what we've done historically.

    Advice to Management

    Work with the employees - you taking the lead in determining how to address issues identified in the employee satisfaction survey is a joke. You have been and continue to be the problem. Get the line level staff in there and work together to determine how best to move forward. This is why we now have the union coming in - which by the way not all of us are thrilled with having them here.

    Health Plan of San Joaquin2015-07-12
  6. Helpful (4)

    "Brutal, bumbling, blunders of a tenderfoot CEO who isn't cutting the mustard."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in French Camp, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Health Plan of San Joaquin for more than 5 years

    Pros

    Nice walking trails right outside French Camp office. Gives staff a place to escape from horrible, hopeless, harmful work environment spawned by CEO.

    Cons

    Amy Shin, the CEO, is self-centered, insecure, unprofessional, destructive and in way over her head in a job she wasn't qualified for in a community she couldn’t care less about. Not a leader. But, she sees herself as ruler and we as her subjects. Staff meetings are her embarrassing monthly self-tributes. The Health Commission is unprepared, unqualified, uninterested, and unable to lead a local health plan. ... It has delegated all of its governance and decision-making responsibilities to Amy and given her its permanent thumbs-up. Commission is now acting as if is afraid Amy Shin will fire, publicly humiliate, outsource, or abuse them if they ask questions or disagree with her. Sure not looking out for the community, the providers, the employees, the members, or the taxpayers. Commission meetings are an embarrassment. If not so sad, would be worth watching simply for the comedy of errors and ineptitude. Amy’s ongoing reign of terror supported by the Commission’s reign of error has resulted in a tyrannical, toxic work environment with startling staff turnover and now a union. Amy has driven the health plan into crisis and dysfunction at every level, but Commission blissfully ignores/is unaware of this massive crisis due to nine months of rate-relief generated income and Amy’s willingness to evade responsibility for crisis she has caused by throwing blame at everything and everyone else everyday.

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    Advice to Management

    Be transparent. Do what other public agencies (San Joaquin County for example) do and post all public commission materials including minutes on website for easy access. Staff, providers, and general public should be able to see what is being presented at public meetings and how commission is acting at this public agency. Require that CEO of local health plan care enough about its service area to live in it. ... May prevent risk of something crazy like CEO destroying local relationships being built up over years and seeking to merge HPSJ with a plan closer to CEO's bay area home for no apparent reasons other than to reduce commute time and limit time in service area.

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    Health Plan of San Joaquin2015-06-30
  7. Helpful (3)

    "Claim managers need to learn people skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in French Camp, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Health Plan of San Joaquin full-time

    Pros

    Employees are great to work with and very helpful.

    Cons

    Our new claim managers need to learn to treat the Analyst with respect, for them only being there a short time they need to be replaced with new Managers that don't walk around with a stick up there butt. For the many years of experience they really don't know anything except how to be rude, unfriendly, and play favorites. They need to go back to billing and take there friends with them.

    Advice to Management

    CEO,COO and CFO needs to stop lying and stop spending tax payers hard earned money on remodeling buildings that aren't even theirs. Managers need to stop acting like they walk on water, they crap in the toilet just like the rest of us unless there an animal

    Health Plan of San Joaquin2015-06-17
  8. Helpful (5)

    "All the negative reviews are true!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Compensation and Benefits
    Current Employee - Anonymous Employee in French Camp, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Health Plan of San Joaquin full-time

    Pros

    Good retirement benefits but I'm sure that it will be the next thing that is taken away.

    Cons

    Inexperienced CEO. Commission needs to start taking some action regarding all the red flags; worst employee satisfaction ever, union organization by employees, spending tax payers money foolishly, etc...

    Advice to Management

    Treat your employees with respect and value their knowledge and experience. Practice what you preach.

    Health Plan of San Joaquin2015-06-05
  9. Helpful (6)

    "Glass door lol"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in French Camp, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Health Plan of San Joaquin

    Pros

    A few good co workers left but most have moved on. The operation is run by third rate execs, they have the track record to prove it.

    Cons

    The IT room literally has a glass door now.

    Advice to Management

    If you truly care about the community and want what is best for the company, realize you are all out of your league and leave. We need motivational leaders just as HPSJ had up until 3 years ago. With how things have turned completely polar opposite to what the company used to be with high employee satisfaction, it is irrefutable HPSJ leadership is lacking and in large part responsible for this horrible work... environment. Exec team is out of touch and is free to travel to other continents and vacation homes so it is understandable that their outlook is great. HPSj is the hand that feeds them, but the employees are that hand so stop biting it!

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    Health Plan of San Joaquin2015-05-07
  10. Helpful (4)

    "Leadership and values matter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in French Camp, CA
    Doesn't Recommend
    Positive Outlook

    I have been working at Health Plan of San Joaquin full-time

    Pros

    With 300,000 members, has big share of MediCal market in San Joaquin and Stanislaus Counties. With new rates from state starting last fall, it is currently doing good financially for now. Some strong, good, dedicated staff members driven by mission and values are hanging on and doing the very best we can under circumstances. Good retirement benefits if can stay long enough to vest and/or they aren't cut. ... Until two years ago was a respected, innovative, financially strong organization, with at least a few interested and involved commissioners, satisfied employees and members and providers, and good rep in community.

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    Cons

    "Leadership" and values of current CEO/executive team and place transformed turned place into a total mess in less than two years. A long-time positive workplace with good rep and good relations with community and providers is now a toxic, hostile work environment with BAD morale, lack of trust among staff at all levels, finger-pointing everywhere, BAD communication between departments, fear of... risk-taking/innovating, and BAD coordination and collaboration. Big-time performance issues in every department and rep among providers sinking. Cause is a domineering, bully of a CEO without leadership abilities. Made worse because others at all levels of organization now have role model. So there is now a company culture of negative, bullying, finger pointing, blaming, excuse making, ect. Either CEO or others when CEO not around. Most recent employee survey conducted by HR (results Feb 2015) had terrible results. Found staff had no-confidence in CEO and executive team. Results were way worse than even the previously all-time bad survey of 2013 that reflected only 6 months of "leadership" of current CEO and executive team. The Feb 2015 results were MUCH WORSE than national norms on EVERY single one of the multiple measures surveyed. Measures like employee satisfaction, belief and trust in leadership and what they communicate, teamwork and collaboration, career development, and ethics and values. 3 months since staff got the employee survey results and only significant response from CEO so far has been to remove employee satisfaction as corporate metric for all employees (even the CEO and Executive Team responsible for it). Dilbert approved. Staff confidence/ trust of CEO and executive team is worse now than when survey results were released. . Big probs finding, hiring, and keeping staff at all levels. Seems people may not like working for CEO. The first two executive team members hired by CEO either quit or asked to change jobs within 6 months of being hired. Now, having to recruit from way way way out of California for upper management now. Toxic work environment, weak response to the really bad results to the late 2013 employee satisfaction survey conducted under current CEO, and the unanticipated benefits cuts that shocked staff and were poorly announced by CEO near end of 2014 drove staff to consider and then decide to unionize. Management fought, but passed very fast. Union certified last month. Listed as con because of what caused unionizing efforts and uncertainty around it. But, considered pro by majority of staff. Weak, uninformed, rubber stamp health commission.

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    Advice to Management

    Health Commission – Time to get serious and start asking questions of staff, providers, and one another or is short-term profit all that matters? Learn what is really going on throughout the organization and act. Stand up and represent the values and long-term interests of the health plan, doctors and other providers, members, the health of the local community, ect CEO and executive team – Thank your lucky... stars for size of last rate adjustment. Elsewise, wouldn't even have short-term profits to boast about. Time to stop blaming the past, current commissioners, former commissioners, the possible union, the now union, current providers, past providers, others, growth and change, stagnancy, conspiracy, ect. For two years staff has been counting on you for thoughtful, inspiring, dignified, leadership it can trust and a commitment to our values. Getting none of it Your "leadership" and values have failed for each of those years. Please get serious, get better, or get out. Leadership and values matter. Try to be open and honest with Commission.

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    Health Plan of San Joaquin2015-05-07
Found 73 reviews