Health Services for Children With Special Needs Reviews | Glassdoor

Health Services for Children With Special Needs Reviews

Updated October 31, 2017
10 reviews

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2.9
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Thomas W. Chapman
3 Ratings

Employee Reviews

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  1. "N/A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Health Services for Children With Special Needs full-time

    Pros

    It is very flexible and the workload is moderate most days.

    Cons

    Putting out fires is a regular occurrence and not very manageable.


  2. "It's a job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Walking distance from the White House so there are many places to shop, and eat. Care managers seem to care about the work they are tasked to do.

    Cons

    Small health plan but too top heavy. Most of the employees are care managers, so it appears that this health plan supports remote work. But that's not the case. While they have the technology to support remote work you are expected to report to the office every day. This makes work/life balance difficult because the health plan is located in the heart of downtown DC. During my employment, I have worked with different employees in difficult capacities and some are very engaged in learning while others do little to enhance their knowledge. This makes it difficult to be an overachiever in this type of environment. Leadership has mades some snap decisions which has caused decreasing moral. The rumormill is alive in the workplace and creates a hostile work environment for some, so you have to have tough skin to manage a work day. Medical benefits are costly for 2 or more persons. You have to pay to park in the garage which is very expensive.

    Advice to Management

    Trim the fat for the top. Be more engaged with the workers. Consider a remote work program so that employees can have a work/life balance.

  3. "poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Telework, salary, desk space, downtown DC

    Cons

    Management, favoritism, unsafe working environment


  4. "People leave managers, not organizations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Health Services for Children With Special Needs full-time

    Pros

    The people who work at HSC Health Care System are talented and keep a great positive outlook. Everyone wears multiple hats and works extremely hard to get the job done! Employees are talented, passionate about helping the community, and work endlessly to support members. The best thing this organization has going for it are the employees. The organization does have a few programs that are its saving grace. These programs could be great for the community under better management.

    Cons

    Management has a lack of direction, has bigger goals then the organization can accomplish, uses out of date methods, and over works employees. Senior management lacks direction, knowledge of how to address the community, appropriate positive communication methods towards employees, and structure. The mission, programs in place, and verbiage describe change, progress, and a vision to change the community but actions, management, work structure, and systems prohibit any type of growth. The organization is stuck in old ways and pretends to move forward. If you want to make change in the community I would suggest another organization. Management lacks the ability to communicate change, give direction to employees, and show appreciation for employees that get work done. Management overworks staff, shows no appreciation for staff, and takes the credit. Truly the management is incapable of doing the work needed to further this organization to its potential. The organization has great programs that could work under the appropriate structure, direction, and systems.

    Work on changing dynamics in the work place, creating employee camaraderie, and creating a better work environment.

    The employees need to better reflect the visions, goals, and talent at the organization. The organization takes on multiple projects which it is unable to handle the work load due to lack of man power, structure, management, and systems in place. Elements that need to be work are: existing work place issues across multiple roles, hiring the appropriate number of staff members for positions, create new goals, and work on engaging the community.

    Advice to Management

    The organization needs to better reflect the employees abilities, community it works with, or goals that it has in place. The organization under utilizes talented staff, overworks them by taking on multiple projects, swamps them with busy work, and shows no appreciation for talented employees. Management promotes employees that are passive while letting go of employees with talent. Management limits communication between employees and other community organization as control is delegated by senior level management. The programs show a lack of growth because employees are working on several things at the same time, don't have correct resources, and don't have funds.

    Assess work place issues, culture, management, and systems.


  5. "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Working with the pediatric population

    Cons

    Requires staff to visit 8 homes a day. Gives large amount of high risk cases. Needs better management with healthcare backgrounds.


  6. "A diverse workplace with emphasis on diversity and disability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead HIM Tech, in Washington, DC
    Current Employee - Lead HIM Tech, in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Health Services for Children With Special Needs full-time (More than 10 years)

    Pros

    A Great Working environment for all people.

    Cons

    Limited room for advancement for some departments.

    Advice to Management

    To keep track of employees education, certification, experience, and promote more from within.


  7. "My experience was confusing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    No opinion of CEO

    I worked at Health Services for Children With Special Needs full-time (More than 3 years)

    Pros

    Small Medicaid MCO with a focus on children with special needs. Great location

    Cons

    Staff is like a small family and it is difficult to fit in.

  8. "It's fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical
    Former Employee - Clinical
    Recommends
    Positive Outlook

    I worked at Health Services for Children With Special Needs full-time (More than 3 years)

    Pros

    Depending on your department, you can work from home a couple of days a week.

    Cons

    In terms of promotion, it's all about who you know in this organization.


  9. "Health Insurrance Provider/Social Service Agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Manager in Washington, DC
    Current Employee - Care Manager in Washington, DC
    Doesn't Recommend
    Neutral Outlook

    I have been working at Health Services for Children With Special Needs full-time (More than a year)

    Pros

    HSCSN has great values. They provide terrific services for special needs children. They have many company social events throughout the year. Good pay. Great staff. Work from home (telecommute) 2 days a week after 6 months of probation. Staff is given a lap top and iphone for work purposes. The main things keeping Care Managers at HSCSN are the pay and telecommuting. It is a rewarding job when you take away the politics and stress that comes with the work.

    Cons

    Although employed as a "Care Manager" often several hats are worn as the role of the position is not well defined and boundaries are not set by upper management because they would like to do whatever it is possible to keep members enrolled in the program. The workload and expectations are extremely high and unrealistic. NO work life balance. New employee training doesn't properly prepare new Care Managers for the work. Staff is expected to go to several meetings and trainings monthly. It's virtually impossible to visit members and complete care plans with company standards because of the high caseloads (up to 100+) and the population of members served. Telecommuting days can be taken away because of poor performance/not meeting benchmarks. Parking is not paid for unless you are in management. Care Managers use their own car for face to face visits to members. Policies and procedures constantly change. Work is nonstop as you continue to get new members monthly and it's almost always a game of "catch up." To catch up on work employees often work long extended hours, after business hours, whether it be at work, home, or on weekends. Although HSCSN is a health insurance provider, enrolled members are promised services given by social services agencies, most of which cannot be delivered to them. In sum, working at HSCSN is more like working for a social service agency.

    Advice to Management

    The burnout and high turnover rate will be minimized if management hire more staff and reduce the case load. Case loads are way too high for the special needs population served and company expectations. Therefore, you can't realistically expect for staff to do a great job with each individual member and consistently meet bench marks with the high case load. The "Care Manager" position should be reviewed, revised, and streamlined to fit the role that will reflect the actual work done. Consider hiring supportive staff for the care managers instead of expecting them to virtually wear several different hats and do a great job all at the same time. If you want bench marks to be met, it’s met with supportive "extra" staff. If you don't pay for extra staff now, you'll end up paying for it later. Please consider company cars or zip cars as an option for Care Managers. Please don't promise potential enrollees services (social services) that cannot be provided by HSCSN as Care Managers are often left with the task of letting them know that some of the services they were promised cannot be delivered. Please set boundaries for enrollees. It’s important to keep members happy in the plan but boundaries must consistently be set and well defined for members before they are enrolled, when they become enrolled and during the time they are participating in the plan.


  10. "No Room For Advancement"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    ability to work and learn more about children with special needs
    community driven organization

    Cons

    Note: This review is for the Outreach Department Only
    expected to work extended hours and weekends on short notice
    no room for departmental advancement
    no change in employment status

    Advice to Management

    The Outreach Department staff should be required to participate in company-wide meetings and activities.