HealthEast Reviews

Employee-focused … that’s what I like to hear. You know how much that matters, so it was good of you to notice our progress and share it with everyone here on Glassdoor. Now when you say centralization, I assume you mean when we switched to things like centralized scheduling and billing for our clinics. We’re really focused on trying to make things easier for our patients. But I realize that those kind of changes can be unsettling for us internally. Especially when we’re not always perfect at implementing them and have some support staff positions we’re still filling. Couldn’t agree more that people need to work together more closely and that easy tasks should be, well, easy. Sounds like you have some ideas to improve the work in your area. Get those submitted, please! With smart people and our processes for continuous improvement, just think what we can achieve. On another note, our turnover is on par with other health-care systems in the Twin Cities. In fact, it’s down from last year and has dipped even more five months in a row. I’d like to think it’s because of employees like you who are a force for good in their departments. - Dr. Anne Pearson, VP and Executive Medical Director... MoreLess

Finding ways to end someone’s employment wouldn’t be fair and it’s not to anyone’s benefit. It takes time and money to hire people, it’s harder for other employees when a job is open and our patients are much better off if we’re fully staffed. But we also owe it to our great patients and staff to surround them with other great people. That’s what we’re going to keep focused on. - Julie Garrison, Senior Director of HR Operations... MoreLess

Thanks for having the courage to say we’re not perfect yet. Knowing that we’re learning, I think it’s useful to remember the purpose of VBI. It’s a system of continuous improvement. Sounds like you think things could still be better in Patient Financial Services. We’ve tackled a lot of big things, like consolidating four accounting systems into one. But if there are claims sitting in the work filters, maybe you have some ideas for improving that. Employees suggest the ideas; it’s my job and the job of any leader to give you the support you need to carry out your ideas. And yes, we do count them. At companies that do this really well, the more ideas, the more things improve. I especially appreciate your feedback about the frequency of meetings. It’s worth getting that right. Please let me know if I can help you get that conversation started on your team. - Sue Lanigan, VP Revenue Cycle... MoreLess

If you could see us right this minute, you’d see the biggest smiles. When our HealthEast nursing community is happy, we know that’s a good kind of contagious and makes our patients that much happier , too. Thank you for the encouragement to stay on the path with our “Lean” improvement strategy. But especially, thank you for the important work you do as an educator. - Deb Hurd and Linda Barnhart, Chief Nursing Officers... MoreLess

Hi, I’d love to discuss your ideas for onboarding. We’ve been using feedback from new-employee orientation to make that first day at HealthEast a great experience for everyone. But with eight years of experience, you probably have some great ideas for onboarding our rad techs. I’ve checked into your concerns about pay. Our data shows that pay for rad techs is right on par with the market. If you’re in a union position, of course those pay rates are set by the contract. Looking forward to hearing your ideas. - Brian Gager, VP of Operations for Acute Care... MoreLess