HealthExtras Reviews | Glassdoor

HealthExtras Reviews

6 reviews

Filter

Filter


3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
HealthExtras CEO and Director David T. Blair
David T. Blair
2 Ratings

Employee Reviews

Sort: Popular Rating Date

  1. "Senior Customer Service Rep."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Rockville, MD
    Former Employee - Senior Customer Service Representative in Rockville, MD

    I worked at HealthExtras full-time (More than 10 years)

    Pros

    I enjoyed helping members in a call center environment providing information about their plan and assisting in billing issues to avoid cancellations.

    Cons

    The underwriters decided to no longer underwrite the plan.

    Advice to Management

    None. A great group of people to work with. Many opportunities provided throughout my career.


  2. "Rewarding place to work"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HealthExtras full-time (More than 5 years)

    Pros

    Fantastic benfits and great coworkers.

    Cons

    Too many long hours expected

    Advice to Management

    Hold pople more accountable for their mistakes, specifically Account management.


  3. "it's a rapidly growing business"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    healthcare isn't going away and Catalyst is a rapidly expanding business

    Cons

    The company is spread out and opaque

    Advice to Management

    better intraservice communication


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Beware of new Senior management."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Rockville, MD
    Current Employee - Marketing in Rockville, MD
    Disapproves of CEO

    Pros

    Nice, friendly people who are competent and hard working.
    Competitive salary.
    Good PTO

    Cons

    Sr. management was always changing their decisions.
    Clinical programs were really non existent and not a strong point.

    Advice to Management

    Don't make greed change what was once a good company. It takes character to grow a company and profits and stock bonuses should not cloud judgement.


  6. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Pharmacy Technician in Fort Lauderdale, FL
    Former Employee - Customer Service Pharmacy Technician in Fort Lauderdale, FL
    Recommends
    No opinion of CEO

    Pros

    Pay above average for Customer Service Reps, Offer up to $150 towards your car note( if gas efficient), Tuition Reimbursement, Marriage Bonus, Incentives

    Cons

    WorkForce sets your schedule by seniority, Ridiculous Goals set for reps. Must comply with Average Hold Time, Average Call Time, if over the set standard you go onto a progressive plan. Also unrealistic time off. If not approved by Workforce, you have to call out. Which then counts against you when reviews and promotions come around.

    Advice to Management

    No real problem with management. My manager was fired so I have no advice. Other than, if she would have paid more attention to managing a call center versus being in a " conference call"
    all day, she might still have her job.


  7. "A good place to work in an exciting industry."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Rockville, MD
    Current Employee - Financial Analyst in Rockville, MD
    Approves of CEO

    Pros

    1) Exposure to management 2) Work-life balance 3)Friendly people

    Cons

    1)The company tends to reward employees based on the length of employment not skills, qualifications or contributions.
    2)Due to the industry there is a lot of secrecy and employees rarely get to see the big picture of how the company operates/generates revenue.
    3)Communication breakdown between departments.

    Advice to Management

    Most of the "cons" i've listed are expected of a young and rapidly growing organization. The company is undergoing dramatic changes that will improve the "cons".