HealthPlan Services Reviews | Glassdoor

HealthPlan Services Reviews

Updated September 20, 2017
149 reviews

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2.1
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Jeff Bak
71 Ratings

149 Employee Reviews

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Pros
  • Work from home, good work life balance, great manager, clean building (in 9 reviews)

  • Leaders are hard working and reliable (in 5 reviews)

Cons
  • Lean work force that is overworked with bad work life balance (in 6 reviews)

  • They burn their people out with long hours and weekend work (in 7 reviews)

More Pros and Cons

  1. Helpful (4)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthPlan Services full-time (More than 5 years)

    Pros

    PTO front loaded at the beginning of the year. Relaxed business attire.

    Cons

    Where to begin. HPS is not what it once was. It was bought out by an Indian company over a year ago. There has been a steady movement of jobs overseas to India and layoffs. If you aren't laid off, you are given an entry level positions regardless if you were promoted from that position or have no previous experience in. All said with a smile and the lie of "this is the only way to save your job" because they don't want to pay a severance package. It's safe to say call center and a select few processing representatives will have a job, but senior management and a good portion of corporate will slowly go overseas. Once they feel like the team you just trained to take over your role knows the information, you will get the notice that you are expected to take a call center position or you can attempt to apply for another role that was probably already pre-determined by interviews that happened long before you received the notice that you no longer were going to have your current role.

    Advice to Management

    You shouldn't have sold the company to an Indian company. In case you want to know the history of India - they still have a caste system and have deemed a whole population of people as less than human and call them untouchables. They believe Cattle are more holy than a whole population of people in their own county, and you sadly believe that they actually care about your job? Instead of lying to your dedicated employees when they see a shift in roles and responsibilities have an honest conversation with them to start looking elsewhere. Stop acting like you don't realize what is going on and if you actually care about those reporting to you, when you see a shift try to encourage your employees to network with old coworkers who were laid off earlier in the year rather than lie to them and say that you did everything you could do.


  2. Helpful (6)

    "Run away! Nepotism, cover-ups and offshoring to India is the standard."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthPlan Services full-time (More than a year)

    Pros

    Some people get work from home. PTO is fairly generous.

    Cons

    Nepotism. It's everywhere. The vast majority of developers and managers wouldn't last a month at any other company because their incompetence would be exposed. The more incompetent you are, the higher you go at HPS -- as long as you're one of the good-ole boys.

    HPS (now WiPro -- Indian outsourcing extraordinaire) is allowing workers in India to manage your health care billing with absolutely no safeguards in place to protect HIPAA data. HPS lies to their insurance carriers regarding the success of security audits and disaster recovery exercises.

    HPS/WiPro has been quietly forcing Americans to train their offshore replacements, ala Disney. Unfortunately, no matter how cheap those offshore resources are, they end up costing 5x more because someone competent needs to fix their screw-ups.

    Benefits are just OK. The health insurance is a joke. You'd be better off paying cash since most plans don't cover a family of two until you reach a $6500 deductible.

    Advice to Management

    Stay at HPS and don't infect any other company with your incompetence.

  3. Helpful (2)

    "Sorry for the left over employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Processor in Tampa, FL
    Former Employee - Processor in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthPlan Services full-time (More than 3 years)

    Pros

    Made some nice co-workers and people in general.

    Cons

    The company buy out ruined HPS. All work being done in India now except a few minor processors.

    Advice to Management

    Get out before your let go!!!! And stop playing favorites use people for experience not for inside friendships.


  4. Helpful (5)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Tampa, FL
    Former Employee - Business Analyst in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthPlan Services full-time (More than a year)

    Pros

    Depending on who you work for, direct management.

    Cons

    Poor leadership choices (business decisions and people decisions), extreme sub par pay (less than half the median salary for a lot of positions)

    Advice to Management

    Learn to let your employees know they're more than placeholders until they're outsourced.

    Strive for close to median salary so you stop losing talent left and right.

    Don't make promises you can't keep. It's worrisome when an SVP accidently communicates to the entire company that practices are out of line with what was communicated to employees/outside of the business.


  5. Helpful (4)

    "Got out at the perfect time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Tampa, FL
    Former Employee - Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthPlan Services full-time (More than 5 years)

    Pros

    CEO and Senior leadership cashed in and got rich on the sale to WIPRO and bailed on the hundreds of employees. Unfortunately, no other Pros coming out of HPS in the near future...................................

    Cons

    Not much left of what was a Tampa employer of choice and quality carriers got wind and are staying away from HPS.

    Advice to Management

    Be honest with your employees and don't over promise the bleak future of HPS. Hopefully you have an exit strategy or lots of cash from the sale to WIPRO.


  6. Helpful (8)

    "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthPlan Services full-time (More than 5 years)

    Pros

    The people who use to work there

    Cons

    WIPRO - I am happy for the people who cleaned up monetarily with the sale of HPS to WIPRO, but I guess they forgot about all the little people. The hundreds of little people who HPS let down. WIPRO lied to the workers of HPS . We were told we were going to grow bigger and better and what happened? Carriers started leaving because of bad customer service, sales fell dramatically, customer service got outsourced and most of the employees were layed off and those that were left got moved to Lakeview forcing more people to choose how long of a drive they wanted for work. Then WIPRO teased everyone with pay raises. Yup, I got one. $0.20. That is what they felt I was worth. $0.20. Keep it! HPS was once a great company to work for. Now, it is just another company with soulless people there. Thank you WIPRO

    Advice to Management

    There is no management left. What advise can I give??? Get out while the life has not been sucked out of you.


  7. Helpful (2)

    "Favoritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthPlan Services full-time (Less than a year)

    Pros

    There was always Special Projects

    Cons

    This company is based on who you like not who is they better candidate.

    Advice to Management

    No

  8. Helpful (4)

    "It's a joke - but no one is laughing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthPlan Services (More than 10 years)

    Pros

    There are no longer any pros. Previously, one could say there were good people to work with, but most of those people are gone.

    Cons

    HPS always had it's challenges, but you could still try to work hard and enjoy your co-workers. A lot of them were really good people. All of that changed when the company was purchased by Wipro, a company based in India. They came on-site and told the existing staff a pack of lies, because they did not want anyone to leave before they were ready to make the cuts themselves. They launched a large project designed to document processes under the guise of efficiency and streamlining. However, it was just a ploy to get the processes documented so they could lay off the American employees and outsource to their own people in India. The Wipro management is arrogant and incompetent, and they are unable to manage to complexities of the business at HPS. They are single-threaded thinkers who are currently running the company into the ground. The clients are all leaving, because they are tired of the poor service and do not want to do business with the new owners. Seems like the owners just wanted another foothold in the U.S., as they certainly do not want to make this company profitable. It's a shame for the longtime employees who really wanted to do the right thing.

    Advice to Management

    For the old HPS management - run away. It's just a matter of time until you are gone, as well. To the new owners - nothing to say - they already think they know it all.


  9. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Tampa, FL
    Former Employee - Customer Service Associate in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HealthPlan Services full-time (More than a year)

    Pros

    Working with people and enjoy the job

    Cons

    Getting lay off and how they lay you off

    Advice to Management

    Above and beyond for the job


  10. Helpful (2)

    "Purchased by an outsourcer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HealthPlan Services full-time (Less than a year)

    Pros

    They have a great corporate culture.

    Cons

    They go purchased by an Indian outsourcer and all the technical jobs and many others are moving to India.

    Advice to Management

    When a company from overseas is offering to purchase your company and says no-one will lose their jobs, don't believe it.


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