HealthPlan Services Reviews | Glassdoor

HealthPlan Services Reviews

Updated November 13, 2017
152 reviews

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152 Employee Reviews

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Pros
  • Work from home, good work life balance, great manager, clean building (in 9 reviews)

  • Leaders are hard working and reliable (in 5 reviews)

Cons
  • Lean work force that is overworked with bad work life balance (in 6 reviews)

  • They burn their people out with long hours and weekend work (in 7 reviews)

More Pros and Cons

  1. Helpful (4)

    "Got out at the perfect time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Tampa, FL
    Former Employee - Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthPlan Services full-time (More than 5 years)

    Pros

    CEO and Senior leadership cashed in and got rich on the sale to WIPRO and bailed on the hundreds of employees. Unfortunately, no other Pros coming out of HPS in the near future...................................

    Cons

    Not much left of what was a Tampa employer of choice and quality carriers got wind and are staying away from HPS.

    Advice to Management

    Be honest with your employees and don't over promise the bleak future of HPS. Hopefully you have an exit strategy or lots of cash from the sale to WIPRO.


  2. Helpful (2)

    "Favoritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthPlan Services full-time (Less than a year)

    Pros

    There was always Special Projects

    Cons

    This company is based on who you like not who is they better candidate.

    Advice to Management

    No

  3. Helpful (4)

    "It's a joke - but no one is laughing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthPlan Services (More than 10 years)

    Pros

    There are no longer any pros. Previously, one could say there were good people to work with, but most of those people are gone.

    Cons

    HPS always had it's challenges, but you could still try to work hard and enjoy your co-workers. A lot of them were really good people. All of that changed when the company was purchased by Wipro, a company based in India. They came on-site and told the existing staff a pack of lies, because they did not want anyone to leave before they were ready to make the cuts themselves. They launched a large project designed to document processes under the guise of efficiency and streamlining. However, it was just a ploy to get the processes documented so they could lay off the American employees and outsource to their own people in India. The Wipro management is arrogant and incompetent, and they are unable to manage to complexities of the business at HPS. They are single-threaded thinkers who are currently running the company into the ground. The clients are all leaving, because they are tired of the poor service and do not want to do business with the new owners. Seems like the owners just wanted another foothold in the U.S., as they certainly do not want to make this company profitable. It's a shame for the longtime employees who really wanted to do the right thing.

    Advice to Management

    For the old HPS management - run away. It's just a matter of time until you are gone, as well. To the new owners - nothing to say - they already think they know it all.


  4. Helpful (2)

    "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HealthPlan Services full-time (More than a year)

    Pros

    I received a paycheck. And had some nice coworkers

    Cons

    Low pay rude unprofessional management and a stressful environment . They make you take calls from other carriers that you are not skilled to take. Training is not good and only a week long job is stressful with a high turn over rate. And all positions are temporary except for bilingual reps

    Advice to Management

    Better training and pay and clean house regarding management they are all pretty trashy and unprofessional


  5. "HPS has changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HealthPlan Services full-time

    Pros

    Management is doing the best they can. Coworkers are great.

    Cons

    Wipro took over and wants to move the bulk of jobs to India.

    Advice to Management

    Do something to keep your key employees so they stop leaving.


  6. "supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at HealthPlan Services full-time (More than 8 years)

    Pros

    The employee's are the best. Alway doing the right things.

    Cons

    was the buy out by Wipro and over half the jobs going overseas

    Advice to Management

    Management needs to care for their employees. Need newer systems.


  7. "Cool"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HealthPlan Services full-time (Less than a year)

    Pros

    Nice pay, cool benefits too

    Cons

    Everyone has their little cliques.

  8. Helpful (5)

    "Layoffs and Outsourcing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Analyst in Tampa, FL
    Current Employee - Solutions Analyst in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at HealthPlan Services full-time

    Pros

    The company was a great place to work, but then it was purchased by Wipro - a company out of India....

    Cons

    Since the company was purchased by Wipro, they have laid off most of the staff. The jobs are being eliminated or moved to cheaper labor offshore.
    Also:
    Terrible documentation
    People horde knowledge to have job security (and unfortunately, it is a successful strategy at this company)

    Advice to Management

    Get rid of the culture of horsing information to gain job security, create documentation and have it be organized. Also, get an end to end software development application instead of 3 or 4 different systems with no traceability or accountability.


  9. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HealthPlan Services full-time (More than 8 years)

    Pros

    I've always been lucky to have good management. Fair and flexible to good employees. Work is interesting and varied. Good benefits.

    Cons

    The constant change of departments and job eliminations due to carriers ending their contract. Can be very stressful not know if your job will be around in a year.


  10. Helpful (5)

    "HealthPlan Services - A Sinking Ship."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Leader in Tampa, FL
    Current Employee - Operations Leader in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at HealthPlan Services full-time (More than 3 years)

    Pros

    I've been fortunate during my tenure to have had leaders that allowed me to excel and grow during my tenure at HealthPlan Services. That growth, however, no longer exists.

    Cons

    Very poor data/process integrity. There's always a "fire" that needs to be put out. Extremely lean workforce with no contingency positions for vital roles in the organization. This leads to a very high-stress work environment, and causes many key people to burn out.

    Since HealthPlan Services was acquired by Wipro (Approx. February 2016), Wipro has influenced many organizational changes to shift more resources offshore (India) and created mass layoffs onshore (5-6 rounds of layoffs from October - March). Their primary objective is to continue offshoring resources. This has created a very unstable environment, and morale is at an all-time low.

    Opportunities for growth seem to have completely diminished.

    Advice to Management

    Fix the internal issues (Data/Process Integrity) before you venture out and attempt to expand the business. Multiple potential clients backed out during the initial on-boarding process when all of the issues "came to light."

    Value the key employees that are the lifeblood of the organization. Work to legitimately try to retain those who have been left. Otherwise, the talent that's still at HPS will leave due to the culture that's evolved over the last year.


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