HealthPlan Services Reviews | Glassdoor

HealthPlan Services Reviews

Updated February 17, 2017
127 reviews

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127 Employee Reviews

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Pros
  • Work from home, good work life balance, great manager, clean building (in 7 reviews)

  • Leaders are hard working and reliable (in 5 reviews)

Cons
  • Lean work force that is overworked with bad work life balance (in 6 reviews)

  • They burn their people out with long hours and weekend work (in 8 reviews)

More Pros and Cons

  1. "Pretty good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Systems in Tampa, FL
    Current Employee - Information Systems in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HealthPlan Services full-time (More than 3 years)

    Pros

    Work from home, good work life balance, great manager, clean building. Kind of quite when in the office.

    Cons

    Not great pay for the job title.

    Advice to Management

    None, I have a great manager that cares about the employees.


  2. Helpful (3)

    "Never again"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Staff in Tampa, FL
    Former Employee - IT Staff in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I made some friends. It's sad when this is the only good thing can be said about a place.

    Cons

    I once started writing a list of all the bad things I saw and experienced, but on January 27th someone else did it first. That review is titled "Dysfunction at its finest." Track it down and take it to heart. As comprehensive as that review is though, it misses some things. The dysfunction is systemic and presumably goes all the way to the top, correcting it will take much more than multiple rounds of staff layoffs.

    Following the Jan 2017 layoffs the work:life balance will be worse, it was sobering before. The ratio between staff and management is off. They were top-heavy before, they didn't let any of the VPs or senior VPs between my old position and the CEO go so figure it out. Unnecessary meetings. If you don't know what "death by meeting" is, you will learn. Firsthand. Quickly. Improved CMMI compliance was on the horizon and maybe that's a good thing, but too many people acted like it placed restrictions on the tools used by IT. It does not. CMMI compliance is about having written procedures and following them. HPS has a crippling surplus of process but so little of it is documented properly, or at all. There is zero organization to any of it. Silos, even within departments. Teams are separated by physical distance and other things, they unknowingly compete and unwittingly work at crossed purposes for conflicting ends. Business casual Mon-Weds, jeans casual Thu-Fri - unless you pay $1 on Jeans day (usually a Weds, sometimes Tues). Because: mom jeans and it's all about the Washingtons.

    Advice to Management

    Your layoff process and how you treat newly-unemployed IT professionals needs work. All micro-management aside, the details of some decisions are better-handled outside of the c-suite. You've made some truly expensive, truly horrible software decisions in the distant and not-so-distant past. The result is unnecessary expense, wasted time, and lost productivity. Longer, steeper, more-painful learning curves for new employees. Remember that, the next time a software vendor wines, dines, and tries to sell you on their all-in-wonder package when you should be taking the recommendations of the professionals you pay to be subject-matter experts. Or don't, and perpetuate the dysfunction. Whether you're still around in a few years and your market share then if you are, will be revealing.


  3. Helpful (1)

    "Bleak atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Retention Associate in Tampa, FL
    Current Employee - Sales Retention Associate in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at HealthPlan Services full-time (Less than a year)

    Pros

    The pros for this job are the same as for most non-rewarding jobs, the coworkers.

    Cons

    When busy we have 10-hour days with 2 ten minutes breaks and a half hour lunch break; this is exhausting since we're on the phone non-stop for 9 hours and 10 minutes each day. Needed information is given days, weeks, even months after needed, which makes the job frustrating.

    Advice to Management

    Hire more people to prevent burnout. Hire people with enough time to train them for the job. Training focused on reading the prior years plans, without enough attention on processes. Agents feel like robots when the emphasis is on call wait and call handle times. Ask for feedback for process improvement and treat your agents like people.


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  5. "Health Insurance open enrollment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Support Specialist in Tampa, FL
    Current Employee - Member Support Specialist in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HealthPlan Services full-time

    Pros

    Great working hours for the carrier I represented

    Cons

    Maybe not the best working hours for other carriers?

    Advice to Management

    Let your people know tgat3they are doing a good job on a daily basis.


  6. Helpful (4)

    "Dysfunction at its finest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Tampa, FL
    Former Employee - Account Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HealthPlan Services full-time (Less than a year)

    Pros

    There are no pros when referring to HPS

    Cons

    HPS operates as if it's multiple companies within itself. Operation team and IT teams who support the same carriers are separated by locations and do not communicate. Management allows certain people to retain and keep information from others. Causing new employees to waste time and suffer because of this passive aggressive behavior. Multiple carriers are leaving HPS. Technical issues have costs HPS millions in terms of computer glitches which debated members accounts repeatedly and then credit some members thousands of dollars. The carriers truly have no idea how dysfunctional HPS is. Call center directors refer to call center reps with negative racial comments and allow no life and work balance. I left a company of 3 years to go to HPS, worse decision I've ever made.

    Advice to Management

    Put teams together - regardless what their focus is. If the work for a carrier work as one team for that carrier.


  7. Helpful (5)

    "HealthPlan Services is a fraud!!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior PM in Tampa, FL
    Former Employee - Senior PM in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthPlan Services (More than a year)

    Pros

    PTO
    Being Laid off
    Getting away from that toxic atmosphere
    Potentially watching them on an episode of American Greed!
    Absolutely nothing

    Cons

    Everything! This company is a fraud and should be investigated for the fraud they condone on insurance carriers!
    IT infrastructure is a joke, nothing works as developed

    Advice to Management

    Find a good attorney, the state of Florida paid you 2.5 Million for adding jobs but you sold out to a foreign company and laying people off?!?! Pay the Governor his money back


  8. Helpful (5)

    "Government Affairs Account Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at HealthPlan Services full-time

    Pros

    Flexibility, able to work from home

    Cons

    no work like balance
    executive leadership does not exist
    poor workplace culture
    no professional development
    lack of human empathy for employees
    poorly managed

    Advice to Management

    Purge from the top and start all over


  9. Helpful (4)

    "Room for Improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HealthPlan Services full-time

    Pros

    Depending on what department you are in, you have the opportunity to work with some great people. They also, or rather they did, not sure if they still do, they give every staff member a turkey for Thanksgiving. Oh, and FTE employees who qualify for PTO get it front loaded so you start with your whole bank of time.

    Cons

    The salary is well below national average. PTO is use it or lose it. For a company in the insurance industry their coverage benefits are a joke. There is high turn around, especially in the call center. Things are unorganized and management seems hesitant to enforce higher standards for fear of losing more people in the call center since no one wants to work there, especially at the rate they pay. They also need a better training program for managers so that they can properly serve their employees.

    Advice to Management

    Focus on your employees. Set high standards for getting hired and staying on. Increase your pay rates to attract and retain staff. Train your managers before promoting them. For instance, if someone wants to be considered for management, they should be required to go through a training before hand.


  10. Helpful (5)

    "Run as fast as you can!"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at HealthPlan Services (More than 3 years)

    Pros

    Few good and honest people. It's too bad many folks lack professionalism. Too many (pod) clicks including management. Trying to think of positive things to say, can't think of any.

    Cons

    No job security. Shady management at all levels. Please hire true prossionals across the organization. Stop hiring the wrong people out of desperation.

    Advice to Management

    Analyze and self assess yourselves before assessing others. Learn honesty and transparency.


  11. Helpful (6)

    "Continues to decline."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Tampa, FL
    Current Employee - Anonymous in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HealthPlan Services full-time

    Pros

    A lot of the people are great to work with. The PTO allotment is good, although that may be changing.

    Cons

    This company continues it's downward spiral. The executives have over-promised and under-delivered to clients for years, and the result is all clients are constantly in a state of dissatisfaction. Therefore, the company is always rushing to put out the latest fire. There is always talk of "Doing the Right Things for the Right Reason", which is a company "value", but this is never put into practice.

    The IT culture is one of defensiveness and CYA, because the leadership is always looking for a scapegoat to take the fall for their poor decisions and inability to perform. The arrogance of the IT leadership team is incredible, considering they fail on every initiative. The IT atmosphere is extremely unprofessional, as leadership screams at people and calls them names in front of others.

    The compensation is not competitive, and the general attitude is that people are free to find another place of employment.

    The HR team is virtually invisible and very cliquish. When you encounter them in the hallway, they are aloof and unfriendly. It is virtually impossible to get questions answered or to get anything else from them that you would traditionally utilize an HR team for.

    HPS was purchased several months ago by a foreign company. It seems as if they have two goals: 1) Slowly replace HPS personnel with their own employees, and 2) Impose their culture of low pay, long hours. The second will eventually lead to the first, because people are going to leave. They don't appear to take the time to learn anything prior to making huge business decisions. They make demands that don't make sense for HPS' niche, and don't seem to be interested in feedback. Overall, the future looks pretty bleak.

    Advice to Management

    I don't think there is anything to be said. People have said it all for years, and management hasn't been interested, so there is no reason to believe that would change.



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