HealthSpring Reviews | Glassdoor

HealthSpring Reviews

Updated February 13, 2017
87 reviews

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Full-time Part-time

2.7
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Herb Fritch
42 Ratings

87 Employee Reviews

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Pros
  • Good pay, part of a good company (Cigna) (in 8 reviews)

  • Casual work environment - jeans every Friday (in 4 reviews)

Cons
  • Little to no training, which scares off new employees very quickly (in 5 reviews)

  • Very poor middle management and human resource treatment (in 3 reviews)

More Pros and Cons

  1. "Ok for Seasonal Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Agent in Nashville, TN
    Former Employee - Seasonal Sales Agent in Nashville, TN
    Recommends
    Neutral Outlook

    I worked at HealthSpring (More than a year)

    Pros

    Worked in their Call Center during Annual Enrollment. Stayed busy on and off. Call volume seemed to depend on what advertising was being done in the local area, and the calls really varied between agents. The fellow agents were great to work with. Most of the supervisors and management were fine but a few were really testy and seemed very pressured.

    Cons

    Long hours but that was expected during the Annual Enrollment. Main complaint is environmental -> the cubicles were very small and the agents were really close to each other. This made hearing the callers tough at some times, and we got multiple complaints by callers about being able to hear other agents, and it was very distracting. In addition, the space was not sufficient enough to hold all the information we needed access to. We had to have piles of information on the floor at our feet. The money was just ok. No benefits, of course, as these were contract positions.

    Advice to Management

    Be nicer to people in the halls. Some supervisors and managers would not even speak to some of the agents and were very rude. Not me, but we noticed this behavior.


  2. "Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part D Reconciliation in Nashville, TN
    Former Employee - Part D Reconciliation in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HealthSpring full-time (More than a year)

    Pros

    Free lunchs occasionally. Nice office.

    Cons

    Inefficient micromanaging from people who have no idea how to get the job done.

    Advice to Management

    I worked MAPD and PD enrollment and election changes, upload and download files from CMS to make sure eople were on the right plan and monthly capitation was received from CMS. I did everything by the book, coming from Humana I had experience on how things should be done. It infuriated me that management was intent on keeping things the way they were and refused to adopt best practice procedure. Per CMS, the COO must sign off on all BAE (Best Available Evidence) to correct members LIS status with CMS. I got together the required information to help members get the correct subsidy, only to be told that the COO "Doesn't have time for that nonsense". What?!? It does not surprise me that after I left and they choose to not maintain the CMS eligibility file any longer that sanctions were given by CMS. Many MAPD and PD appeals were worked personally by myself each and every day, to know that it was totally abandoned after my departure was a shock. There are good people there for sure, but the ones running the show have no accountability or sense of responsibility to adhere to CMS guidelines.


  3. "Lack of Leadership Accountability"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HealthSpring full-time (More than 5 years)

    Pros

    Great experience for your next position

    Cons

    No training or support. No tools or resources to do your job. Functions like a start up in operations. Under CMS sanctions because of leaderships inabiltiy to keep each other accountable. Old boys club. Poor decision making skills at the leadership - clueless on their own operations.


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  5. Helpful (4)

    "Going down hill..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthSpring full-time

    Pros

    Good pay, part of a good company (Cigna).

    Cons

    Management is unfair and plays favoritism, no training or support, expected to work as many hours as they tell you on short notice or you get written up and eventually fired, very high turn over, all new management who has no clue how to do the job so unable to assist when needed but quick to write you up for performance and errors, allows other employees to "error log" other employees in turn creating a hostile work environment.

    Advice to Management

    Stop allowing other employees to "error log" their peers and sending email after email telling them they did something wrong, but unable to explain why or how when you ask questions. Train the employees better which may help with the high turn over. Treat the employees like they are human beings and stop the "baby-talk." Get rid of the supervisor who yells at her employees in front of the entire floor for everyone to hear. Try to run the company like Cigna does and you could be much better and probably wouldn't be sanctioned by the government.


  6. Helpful (1)

    "VERY POOR TREATMENT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bourbonnais, IL
    Current Employee - Customer Service Representative in Bourbonnais, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HealthSpring full-time (More than 5 years)

    Pros

    The pay is okay at best.

    Cons

    Poor work-life balance.
    Constant mandatory overtime.
    Sanctioned by the US Government.
    New management treats everyone very poorly.
    Very rude management.
    No structure.
    Ever since HealthSpring took over the Cigna portion of medicare everything has gone horrible. Complete failure of the transition and lack of communication. No wonder why we're sanctioned.
    No guidance or support.

    Advice to Management

    Treat your employees like human beings. Stop mandating 10+ hours of overtime every week and writing people up and firing them for not being able to work the mandatory overtime on such short notice. Most of us have kids. Go back to the way things were when Cigna was in charge.


  7. "Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist in Phila, PA
    Current Employee - Specialist in Phila, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HealthSpring full-time (More than 3 years)

    Pros

    I dont know that at this time I can truly think of any pros, it once was a great place to work...

    Cons

    Many acquisitions going on as far the company itself goes. Management can be somewhat "petty"...but I guess this is everywhere you go.

    Advice to Management

    None


  8. "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative III in Bedford, TX
    Former Employee - Customer Service Representative III in Bedford, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at HealthSpring full-time (Less than a year)

    Pros

    Great pay flexible hours

    Cons

    Poor management inadequate training no support system favoritism

    Advice to Management

    Ensure that all procedure are followed when it comes to all employees do not pick and choose make sure that your employees are well trained and have a support system


  9. Helpful (1)

    "Healthcare management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Physician, Hospitalist in Nashville, TN
    Current Employee - Physician, Hospitalist in Nashville, TN
    Recommends
    Positive Outlook

    I have been working at HealthSpring full-time (More than 8 years)

    Pros

    Help with patient assessment

    Cons

    Not sure what Cons to include

    Advice to Management

    My employment will be of value of your company


  10. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HealthSpring full-time

    Pros

    Overall was a good company

    Cons

    Was purchased lost small company feel


  11. "Don't join the Texas case management team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Houston, TX
    Former Employee - Case Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HealthSpring full-time (More than 5 years)

    Pros

    Co-workers are great. The pay was good previously but has fallen since Cigna took over. The work of the job is enjoyable.

    Cons

    Cigna cares about bottom line numbers. They take short cuts and put inadequate people in management and director positions. The people in charge of the case management department at not adequately licensed or knowledgeable for managing a team of mostly nurses. There is a problem when an LVN is supervising RNs and employees with Masters degrees.

    Advice to Management

    Listen to you employees feedback. This department has been taken over by a reign of terror.



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