HealthTap Reviews in Palo Alto, CA | Glassdoor

HealthTap Palo Alto Reviews

Updated June 11, 2017
64 reviews

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Palo Alto, CA

4.0
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HealthTap Founder & CEO Ron Gutman
Ron Gutman
52 Ratings

64 Employee Reviews

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Pros
  • a place to truly have the impacts to change the world, (in 6 reviews)

  • But when you create a core team with these traits, you have a small group of people with which even the hardest problems are solvable (in 6 reviews)

Cons
  • Tough to find a work-life balance (in 10 reviews)

  • There is a lot of pressure to work long, hard hours and have a "healthy sense of urgency" (in 8 reviews)

More Pros and Cons

  1. "New here and I love it. The negative reviews are baseless!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HealthTap full-time

    Pros

    I just joined the team and I am loving every aspect of my experience so far. The mission driven nature of people is authentic. Everyone here truly is so nice and supportive, especially of new people. The ambitious are huge and the leadership team is not only super smart and dedicated, but truly work hard to achieve the dream. I initially read some of the reviews on here and it created some skepticism for me. But I approached the team and spoke to many team members about it, and am so glad I did that. Some of the reviews are extremely incongruent with my real experience and that of actual employees. I would advise anyone interested in working here to just speak to real people and hang out in the office and get the positive vibes. They are aplenty and its contagious. There's a lot to do in the most exciting of ways.

    Cons

    The new onboarding experience for employees is not as structured or templated as it could be, but its understandable given the company is just now undergoing faster hiring and those processes haven't been established yet.

    Advice to Management

    Invest some time in creating a more structured new employee training experience. The amount of time investing in new hires is great, but I think that won't be sustainable or scabale as the team grows.


  2. "The best company I've worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HealthTap full-time (More than a year)

    Pros

    I've recently had to leave HealthTap for personal family reasons and I wish I could stay. It was by far the best place I've ever works for and the best team I've worked with. The CEO and his executive team are very talented and mission driven and working incredibly hard. It's inspiring to the entire team that's creating high quality products at a rate that is completely unprecedented. I loved working on the product - it's super smart and serves a huge amount of people all over the world. And with some current partnerships, some of the best medical institutions in the world too. I highly recommend the company to anyone who's looking for a great place to work, get compensated well, and do good in the world at scale.

    Cons

    I love yoga and would have loved more people in the company to be into it and join me to do it

    Advice to Management

    Open more offices around the world - great people worldwide want to work with you but have to be elsewhere sometime

  3. Helpful (24)

    "Toxic culture - shady practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthTap full-time (More than a year)

    Pros

    Talented people work here.Everyone joins drinking the koolaide wanting to change the world. Unfortunately your peers maybe great but the management - CEO and founders are a different story. They are out to exploit and use.

    Cons

    CEO and his ego. He is mentally unstable. Most folks work happily in their bubble till they have to deal with him. i second the other reviews about strangely worded contracts - if you are thinking of joining this company hire a lawyer to go over the contract. Trust your instincts.

    Advice to Management

    overhaul the management team. Lose the egos.

    HealthTap Response

    Mar 6, 2017 – HealthTap Talent & Happiness

    Thanks for your interest in HealthTap, helping millions live healthier, happier, longer lives. We want you to have an accurate picture of what it's like to work here, and one that’s based on data... More


  4. "Great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Palo Alto, CA
    Current Employee - Software Engineer in Palo Alto, CA
    Recommends
    Positive Outlook

    I have been working at HealthTap full-time (More than a year)

    Pros

    One of the most diverse companies in the valley. the company has diversity in gender, age, ethnicity... Very smart group of people. Makes every working day lot of fun.

    Cons

    Overly stringent in hiring in my opinion. As a result it is growing slowly even though there are a lot of open positions.

    Advice to Management

    Improve hiring procedures. Don't filter out candidates that are not from top colleges. Maintain the diversity as you grow the team.


  5. Helpful (2)

    "Dream Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Palo Alto, CA
    Current Employee - Senior Software Engineer in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HealthTap full-time (More than a year)

    Pros

    Wow. Folks in my team told me that some trolls (probably competitors) are trying to tell false stories about what's really going on at HealthTap- so let me share with you the reality - HealthTap is the real dream job for everyone who's looking for a real Silicon Valley success story of a company that's building value rather than hype. Where else can you find a combination of creating software that impacts hundreds of millions globally, and at the same time work on great products and the latest technology and also have a ton of company sponsored events and outings and lunches and dinners and full health benefits and most importantly, an amazing team, including execs, who are mission driven, always supportive, smart, collaborative and nice. I'm having so much fun every day and that eclipses any hard work that's going into making all of us so successful. It's the real dream job!

    Cons

    HealthTap doesn't have an office in San Fran. I'd love to move to the city and would love to work from there. I've heard from people around that there are plans to open a satellite office in SF (just like HealthTap did in London recently). It would be a great perk to work from London for a bit too :)

    Advice to Management

    Open an office in San Francisco!


  6. "By far the best health care start up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Palo Alto, CA
    Current Employee - Software Engineer in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HealthTap full-time (More than a year)

    Pros

    Great product
    Free gourmet lunches and dinners
    Onsite massages
    Yoga classes
    Subsidized gym membership
    Everything is designed to provide a healthy work environment.

    Cons

    Parking is a pain in downtown Palo Alto
    Office space is getting a little cramped because of the recent growth

    Advice to Management

    Open an office in San Francisco


  7. Helpful (37)

    "DON'T BE FOOLED"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthTap full-time (More than a year)

    Pros

    The mission COULD be great. Some of the most talented co-workers in the Valley that end up being your best friends. Have the opportunity to learn a lot and quickly...at least at first.

    Cons

    Like many other reviews say: long hours, terrible (WAY below market value) pay, poor upper management w/ egos that are preventing the product from advancing forward, deals from being closed, and you most certainly will not get those bonuses that are written in those shady contracts you sign (doctors, employees, and partners alike). If you find a mentor that likes you or who at least recognizes your talent, you may do okay here...at least for a little while (but be careful who you trust, because at the end of the day the people at the top will do anything - and I mean ANYTHING to protect themselves and the company - no matter what you've done for them professionally or personally. Fabricated data, false promises, lack of follow through and execution is the way this place operates. Watch for red flags if you are considering joining this place or partnering. Publicly posting and saying that Trust and Transparency are company values is laughable and should be a crime. Do your due diligence and ask the right questions and explore EVERYTHING (including the product). It has the potential to be great, but some things certainly need to change for that to happen. Trust your gut.

    Advice to Management

    Stop saying things like, "everyone is an entrepreneur...if you don't like it you can change it! :)" That is not how leadership works. It starts from the top. Stop throwing everyone under the bus, and lose the ego. Listen to your people. The one thing you used to be good at was hiring top talent. Well, start investing in them and start listening to them. There is a reason they keep leaving and you are struggling so bad right now.

    HealthTap Response

    Mar 6, 2017 – HealthTap Talent & Happiness

    Thanks for your interest in HealthTap, helping millions live healthier, happier, longer lives. We want you to have an accurate picture of what it's like to work here, and one that’s based on data... More

  8. Helpful (18)

    "Toxic co-workers and environment to be in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Office location, free meals, office dogs

    Cons

    Terrible CEO, People who are senior love to step on people who have just started, high school like environment with bullies, chaos at all times, no work life balance

    Advice to Management

    Be more transparent and honest with employees and yourselves. Be more welcoming and less fake. Hire a new CEO.

    HealthTap Response

    Mar 6, 2017 – HealthTap Talent & Happiness

    Thanks for your interest in HealthTap, helping millions live healthier, happier, longer lives. We want you to have an accurate picture of what it's like to work here, and one that’s based on data... More


  9. Helpful (28)

    "Try not to go crazy!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Palo Alto, CA
    Former Employee - Software Engineer in Palo Alto, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at HealthTap full-time (More than a year)

    Pros

    The employees are some of the nicest people you will find! HealthTap has a great mission and as a result, the people who end up there are truly caring and ambitious. Personally, I loved my first few months there since I was caught up in the excitement of the mission. During that time I was more than happy to work 12 hours a day, but of course that wasn't sustainable..

    Cons

    Even though most of the engineers are great, HealthTap suffers for its poor management. As an engineer you will be sitting in the dark basement level and pushed passed your breaking point. Management has no boundaries. You will get calls at dinner, on weekends, and at 2am. You will also be forced to attend weekly meetings where the CEO will berate anyone who hasn't made their slide the way he wants or hasn't met their weekly targets. No matter how unappreciated and undervalued you feel, management will claim to "care" about you by forcing people to thank each other on Fridays and by making everyone sit through a 2-3 hour Christmas "party" while they give a random award (probably with your name misspelled) to every person in the company.

    Advice to Management

    My advice is to the other engineers/employees: GET OUT OF THERE!! You will be sooo much happier and healthier. Being at HealthTap brought out a really sad and mean side of me that I didn't even know existed. After leaving I felt a huge weight lifted and finally feel like my true self again. Plus, I got more than a 50% salary bump. Management will make it really difficult for you to leave, but if you stay strong and push through, it will be worth it!!

    HealthTap Response

    Mar 6, 2017 – HealthTap Talent & Happiness

    Thanks for your interest in HealthTap, helping millions live healthier, happier, longer lives. We want you to have an accurate picture of what it's like to work here, and one that’s based on data... More


  10. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Palo Alto, CA
    Former Intern - Intern in Palo Alto, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at HealthTap as an intern (Less than a year)

    Pros

    There are some incredible people working for this company at the senior level, although the exception would be the CEO. There is so much to learn from them and was the most valuable part of my experience. A lot of the team is young and fun to be around. The team also works super hard.

    Cons

    The company culture is not the greatest, although they are doing a lot to improve it! The CEO is not very approachable and is quite intimidating. The team works very hard, so you consequently work a lot (although this comes with the territory of a startup)

    Advice to Management

    Invest more in your people and the culture - do more fun things. The CEO simply needs to be nicer and more approachable. You should also pay your interns more.


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