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Healthfirst (New York) Reviews
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    Healthfirst (New York) Reviews

    Updated September 6, 2018
    349 reviews

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    Full-timePart-time
    2.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Pat Wang
    208 Ratings

    349 Employee Reviews

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    Pros

    • "There are positions that are remote where you can work from home" (in 32 reviews)

    • "Work life Balance understanding emergency needs" (in 17 reviews)

    Cons

    • "Work life balance, gossip, favoritism, no growth, disorganized" (in 13 reviews)

    • "Appears to be zero room for growth" (in 8 reviews)

    More Pros and Cons

    1. "Provider services"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Healthfirst (New York) full-time

      Pros

      Great shift. Company that really cares about you

      Cons

      Training needs to be longer with more on the phone experience

      Advice to Management

      Keep up the great work. Give raises

    2. "Healthfirst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Program Manager in New York, NY
      Current Employee - Program Manager in New York, NY
      Recommends
      Negative Outlook
      Approves of CEO

      I have been working at Healthfirst (New York) full-time (More than 10 years)

      Pros

      Good place to work, employee flexibility to balance work and personal life

      Cons

      Unfair performance evaluation model, poor professional employee development, lack of good leaders and career development support

      Advice to Management

      Need to hire better leaders

      3. Join the Healthfirst (New York) team
      See Our Latest Jobs

    3. "Case manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Care Manager in New York, NY
      Current Employee - Care Manager in New York, NY
      Approves of CEO

      I have been working at Healthfirst (New York) (More than 5 years)

      Pros

      Work from home and save money no commuting

      Cons

      Constant monitoring with very little opportunity for job advancement or promotions

    4. "Clinical Quality"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Coordinator
      Current Employee - Coordinator
      Doesn't Recommend
      Approves of CEO

      I have been working at Healthfirst (New York) full-time (More than 5 years)

      Pros

      Offers competive gain sharing once fully vested.

      Cons

      Ironically, health benefits are expensive and not so great. There’s a lot of politics And favoritism involve in this department. Employees are no longer “the company.” its not what you know, it who you know to get promoted or moved within the company. HR seems to ignore the problems instead of fixing.

      Advice to Management

      Upper management should listen to ALL employees. Find out why people are unhappy and why they are leaving the company.

    5. "Member service representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Member Service Representative in New York, NY
      Former Employee - Member Service Representative in New York, NY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Healthfirst (New York) full-time (More than a year)

      Pros

      time off, 2 15 min breaks, 30 min lunch
      dental and vision insurance

      Cons

      No help from management or from supervisors when one gets stock with the call
      Training

      Advice to Management

      Start treating your employes like human beings and not just number

    6. "member services"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Member Service Representative in New York, NY
      Current Employee - Member Service Representative in New York, NY
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Healthfirst (New York) full-time (More than 3 years)

      Pros

      good benefits and pay is great

      Cons

      not that easy to move up even within the company

    7. "Rn case manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Disapproves of CEO

      I have been working at Healthfirst (New York) full-time

      Pros

      Work from home
      Yearly raises
      Off holidays and weekend

      Cons

      No structure
      Long hours

      Advice to Management

      Needs more stability

    8. Helpful (1)

      "Eh...."

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      - work from home opportunities
      - Competitive pay & benefits
      - Mission oriented company that serves underserved NYers
      - see below for comment on leadership

      Cons

      - Company has a zero sum game philosophy on performance management. In order for one to get a high performance rating, it comes at the expense of a colleague. This promotes a competitive culture instead of a collaborative one.
      - The constant change is hard to keep track of and is fatiguing. Change efforts are not yielding the ROI as expected. Management and employees alike are frustrated, confused, and overwhelmed by this. Redundant processes, clunky systems, many staff restructures. BEWARE.
      - Leadership is very hit or miss. There are some great supervisors that will protect, develop, and advocate for you. On the flip side, there are others who are truly terrible to work for.

      Advice to Management

      Yes, clinical quality and budget are important, but so is listening to your employees. You are losing good talent and $ because you're not.

    9. "Not that bad"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in New York, NY
      Current Employee - Anonymous Employee in New York, NY
      Doesn't Recommend
      No opinion of CEO

      I have been working at Healthfirst (New York) full-time (Less than a year)

      Pros

      Healthfirst (New York)'s location is very good

      Cons

      health insurance and other benefits are not good

    10. Helpful (2)

      "Needs an update in office culture + management approach"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Project Manager/Scrum Master in New York, NY
      Former Employee - Project Manager/Scrum Master in New York, NY
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Healthfirst (New York) full-time (Less than a year)

      Pros

      Good pay
      Some people are very friendly and easy to work with/fun to spend time with - I was lucky to meet some people who I connected with and became friends with
      Everyone is hard working and cares about the job
      Can work from home one day/week depending on the role
      Some happy hours, but depends on the team or project you’re on

      Cons

      Company interests seem more about money than the mission
      Office politics - some management seems to cover themselves more than do what is best for their teams/org; very gossipy culture; respect isn’t always given by every team you work with and some are rude/disrespectful if you’re not friends with them or on their team
      People in higher level roles seem to get away with being rude because of their titles/tenure
      Old way of thinking - some management can’t explain why a project is being done, but rather does it because someone above them has told them to do it
      The org wants to be agile but a lot of managers don’t understand it or understand how long it might take for teams to become agile; people are put in agile roles with no proper training
      Not a lot of support from management; don’t take advice or suggestions even when they ask for it (specifically in the project management area)

      Advice to Management

      Cut back on number of projects or at least work with people who will be doing the projects to understand how reasonable it is to add another project onto a team’s scope
      Look out for and reprimand people who are disrespectful/rude and promote negative office culture (regardless of their titles/tenure); this was an issue and I did not see anyone trying to fix it
      Genuinely show that you care about your teams and try to find a solution to problems by working with your teams rather than intimidate teams when there is an issue
      I personally did not have to work late most days or on weekends but saw some team members doing this - don’t let it become the norm for people to work late, skip their vacations or work on weekends - this will burn people out and lead to less quality work (and some possible resentment)

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