Healthfirst (New York) Reviews | Glassdoor

Healthfirst (New York) Reviews

Updated July 16, 2018
339 reviews

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2.8
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Pat Wang
201 Ratings

339 Employee Reviews

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Pros
  • "There are positions that are remote where you can work from home" (in 28 reviews)

  • "Work life Balance understanding emergency needs" (in 17 reviews)

Cons
  • "Work life balance, gossip, favoritism, no growth, disorganized" (in 13 reviews)

  • "Appears to be zero room for growth" (in 8 reviews)

More Pros and Cons

  1. "Benefit Design Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefit Design Analyst in New York, NY
    Current Employee - Benefit Design Analyst in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than 3 years)

    Pros

    Great culture. Constant room for growth and advancement

    Cons

    Constant turnover and change of management


  2. Helpful (3)

    "Evolving company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in New York, NY
    Former Employee - Senior Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Healthfirst (New York) (More than 3 years)

    Pros

    Most people are there try to do a good job and help people but there are a few bad eggs that bring everyone down. Good benefits, generous paid time off policy.

    Cons

    Recent management change causing much uncertainty. There are many people that started with the company in customer service roles and were promoted quickly due to rapid growth and they do not have a good skill set to manage people or the business.

    Advice to Management

    Consider bringing better quality candidates in from the outside before promoting unqualified candidates from the inside.

  3. Helpful (1)

    "Provider services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time

    Pros

    Great holiday time off and good work schedule

    Cons

    Management is unorganized and shows favoritism and doesn’t care about personal life issues


  4. Helpful (4)

    "RN Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager in New York, NY
    Current Employee - RN Case Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Healthfirst (New York) full-time (More than 3 years)

    Pros

    Tele-commuting takes the frustration out of traveling. Can make a NYC salary in the tri-state area and Florida.

    Cons

    Always feel pressured. Senior Management provide directives of impossible tasks and pressures you to get the impossible done. Very stressful! Managers are always in meetings and not readily available or accessible. You’re best won’t be good enough. Procedures change in a bi-weekly to monthly basis so when you think your making progress on your case load-something changes.

    Advice to Management

    Run pilots and time work production before filling more plates. Hire more staff. Give people the tools to succeed. Audits seem like they’re geared for failure and not success which plays into bonus. More cases is not the answer. Just because another company makes something work doesn’t mean we can too. You are not the minds that work at that company. Make changes to encourage staff to remain with the company and listen. Don’t say things like I can’t go back to so and so and report this- yes you can! Be an advocate for your staff. Speak up! Don’t be “yes” men and women. Break down the barriers in true HF fashion and blaze the trail good, bad, or indifferent.


  5. "The Apocalypse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than 3 years)

    Pros

    Nice, hard working people at the non-management level. Good pto. Can work from home 1 day/week.

    Cons

    Outsourcing of key roles in IT has made it almost impossible to get anything done. If the company thinks they are saving money by hiring unskilled labor, they are really blind. It is extrememtly frustrating to have lost the phenomenal skill sets and the experience in IT QA only to be replaced with cheap labor who are now a huge bottleneck and are clueless to the work at hand. The changes have made it very difficult to get any quality work out of the contractors. Business teams are simply bringing the testing back in and doing the testing themselves and doing it under the table so they dobtw get in trouble. But that's the only way to get the work done.

    Advice to Management

    Don't throw out good employees just to save money. You are fooling yourselves if you think contractors with no experience and skills can replace them. It will cost you big time. I am aware of another health plan that drank the contractor Kool aid and the contractor just about brought the company to its knees. Same contractor group who pitched a good sales pitch cost that company millions in lost enrollment because their testint for claims, enrollment and billing was so shoddy. Claims couldn't he paid for months and members' bank accounts were drafted several times a month, just to name a few things. Was ANY due diligence done with the contractor company? Kind of looks like it was not. If it was, management would have realized what a joke they are.


  6. Helpful (1)

    "BA Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in New York, NY
    Former Employee - Business Analyst in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Healthfirst (New York) full-time (More than a year)

    Pros

    Flexible schedule with options to WFH due to "limited" office space.

    Cons

    Demographic is old, politics is strong


  7. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Healthcare Analyst in New York, NY
    Current Employee - Senior Healthcare Analyst in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than 3 years)

    Pros

    Startup culture where you can learn a lot

    Cons

    Can be a little chaotic

  8. Helpful (2)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Healthfirst (New York) full-time

    Pros

    Nice people to work with for the most part

    Cons

    Senior Leadership is not good at communicating. Very dishonest and backstabbing culture.


  9. "Member Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Lake Mary, FL
    Current Employee - Member Service Representative in Lake Mary, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than a year)

    Pros

    Good PTO yearly - Monday to Friday

    Cons

    Management doesn’t know what they do. Not organized. Doesn’t inform the employees of new standards to get the bonuses. Unorganized management. The increment in the hourly pay yearly is trash. Not even .15


  10. "Customer service advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Healthfirst (New York) full-time (Less than a year)

    Pros

    great benefits, great place to work

    Cons

    it was too far for me


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