Healthfirst (New York) Reviews | Glassdoor

Healthfirst (New York) Reviews

Updated September 9, 2017
279 reviews

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2.7
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Pat Wang
167 Ratings

279 Employee Reviews

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Pros
  • Work from home option with flexible schedule (in 20 reviews)

  • Management tries to work with employees in order to find a good work/life balance (in 13 reviews)

Cons
  • No real work life balance, extremely long hours (in 12 reviews)

  • One gets the feeling that upper management would be a lot more forgiving than middle management (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Process Improvement Specialist"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Improvement Specialist in New York, NY
    Current Employee - Process Improvement Specialist in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than a year)

    Pros

    There is flexible work environment

    Cons

    Lack of clear sense of management purpose

    Advice to Management

    Supervisors must have keen interest in the development of their direct reports


  2. "Member Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Lake Mary, FL
    Current Employee - Member Service Representative in Lake Mary, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than a year)

    Pros

    Bonuses for QA and adherence nice incentive

    Cons

    Being the front line you have to deal with upset customers

  3. "Still here for salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than 10 years)

    Pros

    Allowed to work from home, decent benefits, cool employee perks.

    Cons

    Management is horrible! Managers, Directors, VPs and above.

    Advice to Management

    Listen to your employees and stop bringing people in from the outside. One of the best thing this place WAS known for was promoting within. That's a thing of the pass.


  4. "Interpreter"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Healthfirst (New York) full-time

    Pros

    Company benefits are average.

    Cons

    Manager of the department is the devil

    Advice to Management

    Change the management


  5. "Care Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Healthfirst (New York) full-time

    Pros

    Telecommute, paid time off, not having to go into the office much

    Cons

    constant wrongful transfers and incoming calls

    Advice to Management

    Assist employees with calls when needed. Stop trying to pass the work to others or ignore your responsibility


  6. "Interpreter/ administrative medical records"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in New York, NY
    Current Employee - Interpreter in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than a year)

    Pros

    Excellent management, great benefit package, room for growth, friendly co-workers, excellent office facility

    Cons

    Budget cut on business travel reimbursement

    Advice to Management

    Hiring more staffs and raising salary would be helpful to keep current employees from leaving.


  7. Helpful (1)

    "The department I worked for needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee in Lake Mary, FL
    Former Employee - Anonymous Employee in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Healthfirst (New York) full-time (More than a year)

    Pros

    Benefit package is pretty amazing, offering great coverage. 401k is the best I have seen. You start off with 19 days of PTO, plus Holidays. Close to home. Hours were good.

    Cons

    Favoritism between leads, managers, and employees. Afraid of completing tasks on your own without being criticized on how they were submitted. Felt like I needed to be held by the hand for all my responsibilities without given a chance to learn when I failed. After reading all the reviews, and before posting mine, I do agree with the fact that you have to kiss up to your managers in order to get somewhere.

    Advice to Management

    Pay attention to your employees and what their feelings are about new processes and procedures. Having a good open relationship with them, instead of only thinking of yourself, will only make you look better in the long run, than to ignore their thoughts and ideas, that could perhaps help on improving not only your future goals, but theirs as well.

  8. Helpful (3)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (Less than a year)

    Pros

    Benefits and work from home

    Cons

    Too many politics and favoritism; difficult to get promoted unless you are in the circle; senior management is a joke and wonder why they are placed in such position

    Advice to Management

    Take a look at your senior management team and clean house if you want to be the eminent plan in the marketplace by 2020


  9. Helpful (1)

    "Claims reviewer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than 5 years)

    Pros

    The work from home schedule.

    Cons

    No advancement, promotions are only given to the inner circle people with little to no knowledge. A lot of middle man dept that do nothing but cause confusion.

    Advice to Management

    Get rid of the middle men depts, treat people as adults, promote within, having a degree doesn't give you a pass to climb the ladder, look for knowledgeable individuals within the company.


  10. "Not a bad company, just not for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Care Coordinator in New York, NY
    Former Employee - Clinical Care Coordinator in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Healthfirst (New York) full-time (More than a year)

    Pros

    benefits, people are nice for the most part, corporate office is in the city which is convenient . room for growth. Not bad if you're looking for work in corporate office with 30 min lunch break, long hours on the computer and phone.

    Cons

    environment is dull and stoic. Everyone is too serious walking on edge in corporate environment. starting pay is low for entry level. boring

    Advice to Management

    Add lively color to work areas, play light jazz or music on each floor, less extensive computer training and more hands on, increase pay for entry level


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