Healthfirst (New York) Reviews | Glassdoor

Healthfirst (New York) Reviews

Updated September 6, 2018
349 reviews

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2.7
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Pat Wang
208 Ratings

349 Employee Reviews

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Pros
  • "There are positions that are remote where you can work from home" (in 32 reviews)

  • "Work life Balance understanding emergency needs" (in 17 reviews)

Cons
  • "Work life balance, gossip, favoritism, no growth, disorganized" (in 13 reviews)

  • "Appears to be zero room for growth" (in 8 reviews)

More Pros and Cons

  1. "Provider services"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Healthfirst (New York) full-time

    Pros

    Great shift. Company that really cares about you

    Cons

    Training needs to be longer with more on the phone experience

    Advice to Management

    Keep up the great work. Give raises


  2. "Healthfirst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in New York, NY
    Current Employee - Program Manager in New York, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than 10 years)

    Pros

    Good place to work, employee flexibility to balance work and personal life

    Cons

    Unfair performance evaluation model, poor professional employee development, lack of good leaders and career development support

    Advice to Management

    Need to hire better leaders

  3. "Case manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Manager in New York, NY
    Current Employee - Care Manager in New York, NY
    Approves of CEO

    I have been working at Healthfirst (New York) (More than 5 years)

    Pros

    Work from home and save money no commuting

    Cons

    Constant monitoring with very little opportunity for job advancement or promotions


  4. "Clinical Quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator
    Current Employee - Coordinator
    Doesn't Recommend
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than 5 years)

    Pros

    Offers competive gain sharing once fully vested.

    Cons

    Ironically, health benefits are expensive and not so great. There’s a lot of politics And favoritism involve in this department. Employees are no longer “the company.” its not what you know, it who you know to get promoted or moved within the company. HR seems to ignore the problems instead of fixing.

    Advice to Management

    Upper management should listen to ALL employees. Find out why people are unhappy and why they are leaving the company.


  5. "Member service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in New York, NY
    Former Employee - Member Service Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Healthfirst (New York) full-time (More than a year)

    Pros

    time off, 2 15 min breaks, 30 min lunch
    dental and vision insurance

    Cons

    No help from management or from supervisors when one gets stock with the call
    Training

    Advice to Management

    Start treating your employes like human beings and not just number


  6. "member services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in New York, NY
    Current Employee - Member Service Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than 3 years)

    Pros

    good benefits and pay is great

    Cons

    not that easy to move up even within the company


  7. "Rn case manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Healthfirst (New York) full-time

    Pros

    Work from home
    Yearly raises
    Off holidays and weekend

    Cons

    No structure
    Long hours

    Advice to Management

    Needs more stability

  8. Helpful (1)

    "Eh...."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - work from home opportunities
    - Competitive pay & benefits
    - Mission oriented company that serves underserved NYers
    - see below for comment on leadership

    Cons

    - Company has a zero sum game philosophy on performance management. In order for one to get a high performance rating, it comes at the expense of a colleague. This promotes a competitive culture instead of a collaborative one.
    - The constant change is hard to keep track of and is fatiguing. Change efforts are not yielding the ROI as expected. Management and employees alike are frustrated, confused, and overwhelmed by this. Redundant processes, clunky systems, many staff restructures. BEWARE.
    - Leadership is very hit or miss. There are some great supervisors that will protect, develop, and advocate for you. On the flip side, there are others who are truly terrible to work for.

    Advice to Management

    Yes, clinical quality and budget are important, but so is listening to your employees. You are losing good talent and $ because you're not.


  9. "Not that bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    No opinion of CEO

    I have been working at Healthfirst (New York) full-time (Less than a year)

    Pros

    Healthfirst (New York)'s location is very good

    Cons

    health insurance and other benefits are not good


  10. Helpful (2)

    "Needs an update in office culture + management approach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager/Scrum Master in New York, NY
    Former Employee - Project Manager/Scrum Master in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Healthfirst (New York) full-time (Less than a year)

    Pros

    Good pay
    Some people are very friendly and easy to work with/fun to spend time with - I was lucky to meet some people who I connected with and became friends with
    Everyone is hard working and cares about the job
    Can work from home one day/week depending on the role
    Some happy hours, but depends on the team or project you’re on

    Cons

    Company interests seem more about money than the mission
    Office politics - some management seems to cover themselves more than do what is best for their teams/org; very gossipy culture; respect isn’t always given by every team you work with and some are rude/disrespectful if you’re not friends with them or on their team
    People in higher level roles seem to get away with being rude because of their titles/tenure
    Old way of thinking - some management can’t explain why a project is being done, but rather does it because someone above them has told them to do it
    The org wants to be agile but a lot of managers don’t understand it or understand how long it might take for teams to become agile; people are put in agile roles with no proper training
    Not a lot of support from management; don’t take advice or suggestions even when they ask for it (specifically in the project management area)

    Advice to Management

    Cut back on number of projects or at least work with people who will be doing the projects to understand how reasonable it is to add another project onto a team’s scope
    Look out for and reprimand people who are disrespectful/rude and promote negative office culture (regardless of their titles/tenure); this was an issue and I did not see anyone trying to fix it
    Genuinely show that you care about your teams and try to find a solution to problems by working with your teams rather than intimidate teams when there is an issue
    I personally did not have to work late most days or on weekends but saw some team members doing this - don’t let it become the norm for people to work late, skip their vacations or work on weekends - this will burn people out and lead to less quality work (and some possible resentment)


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