Healthfirst (New York) Reviews | Glassdoor

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Healthfirst (New York) Reviews

Updated February 15, 2018
312 reviews

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3.0
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Pat Wang
186 Ratings

312 Employee Reviews

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Pros
Cons
  • Work life balance, gossip, favoritism, no growth, disorganized (in 13 reviews)

  • No room for growth in my position (in 8 reviews)

More Pros and Cons

  1. "Provider services"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Healthfirst (New York) full-time

    Pros

    Great shift. Company that really cares about you

    Cons

    Training needs to be longer with more on the phone experience

    Advice to Management

    Keep up the great work. Give raises


  2. Helpful (2)

    "Promotions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst in Lake Mary, FL
    Former Employee - Operations Analyst in Lake Mary, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great Insurance Benefits. Work life Balance understanding emergency needs. Very envolve with communities. Great at treating employees.

    Cons

    Promotions can be cherry picked. Favouritism shows with some managers. Hiring supervisors/managers from the outside instead of promoting from with in. Having to train a TL. A job role someone could have been hired internally to do. Knowledge of job role over looked seniority overlook. Raises are poorly considered.

    Advice to Management

    Stop promoting because you just like a person. Promote because an employee is hard working and shares grate knowledge about work and current role. Hire people that understand simple things such as "excel". Learn how to speak to employees with respect not like they are children. Stop being stingy on raises.

  3. "decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Eligibility in New York, NY
    Current Employee - Clinical Eligibility in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Healthfirst (New York) full-time (Less than a year)

    Pros

    great team, supportive environment, open to change

    Cons

    change rolls out too drastically and rushed. cross all T's and dot all I's before implementing change to eliminate backlash and CAPs

    Advice to Management

    n/a


  4. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Healthfirst (New York) full-time (More than 3 years)

    Pros

    Friendly place, collaborative environment, flextime and remote time

    Cons

    Going through a tremendous upheaval at the executive level and top down communication is poor.

    Advice to Management

    Focus more on devising sound strategy, then executing.


  5. "Intake coordinator"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company has great benefits (health, PTO, 401k). There are positions that are remote where you can work from home.

    Cons

    The company’s systems are a bit outdated. Management could be stronger and more involved in what is happening with assignments.


  6. Helpful (2)

    "Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Healthfirst (New York) full-time (More than a year)

    Pros

    Break rooms/cafes, health insurance decent, some fun events for employees

    Cons

    Have to be political to get ahead, only certain departments promote frequently, working across departments can be difficult, people seem inefficient or will not be prompt in responding to emails

    Advice to Management

    Give your employees more freedom; punching in and out for lunch is ridiculous


  7. "Fast-paced, innovative, dedicated to members"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time

    Pros

    Large company with a strong hold on the market. Allows for individual contributions and growth.

    Cons

    Growth may be limited, some departments take on too much work at once.

  8. "Good Employer, Would Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Lake Mary, FL
    Former Employee - Supervisor in Lake Mary, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Healthfirst (New York) full-time (Less than a year)

    Pros

    Management cares and does listen, management will always be willing to work with you regardless of the circumstances.

    Cons

    Communication can be lacking and everyone seems to want to do their own thing instead of the right thing.

    Advice to Management

    Communication is recognized as key, but communication was not really ever improved upon.


  9. Helpful (1)

    "Where do I begin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than 5 years)

    Pros

    Telecommute and the remaining honest people that work at Healthfirst

    Cons

    Clinicians control the work but blame the (little people) administrative and support teams for their constant failures. I just can’t believe the skewed information medical directors and clinical management fed senior management. Everything starts from the front end face the true problems and stop finding excuses for the same repetitive failures clinicians aren’t perfect you’ve created robotic workers who are just worried about pushing cases out regardless if it wrong

    Advice to Management

    Hire more staff to do the work. BT has been a failure that is taking up to much of our needed resources. The launch of the new system platforms are a failure and this was due to lack of pre launch testing and no communication or response from BT team. The entire BT got a promotion at ONCE nothing for them to strive for or care to improve.


  10. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits, salary, excellent training programs, beautiful offices

    Cons

    Pto time, management hierarchy too multilayered,


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