Healthfirst (New York) Reviews | Glassdoor

Healthfirst (New York) Reviews

Updated July 12, 2017
270 reviews

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2.7
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Pat Wang
160 Ratings

270 Employee Reviews

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Pros
  • Work from home option with flexible schedule (in 18 reviews)

  • Management tries to work with employees in order to find a good work/life balance (in 13 reviews)

Cons
  • No real work life balance, extremely long hours (in 12 reviews)

  • One gets the feeling that upper management would be a lot more forgiving than middle management (in 12 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Health Care Professionals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Healthfirst (New York) (More than 3 years)

    Pros

    Growing company; many opportunities; good work-life balance

    Cons

    Ever changing management due to growth.


  2. Helpful (2)

    "Medical Managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical in New York, NY
    Former Employee - Medical in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Healthfirst (New York) full-time (More than 3 years)

    Pros

    Growing company; the CEO has managed the healthcare financial climate well.

    Cons

    Very hierarchical; upper management controls everything, very paranoid environment about who knows what, who is included in meetings, emails, etc. Executive staff are well compensated but lower management not so much. A lot of pressure on lower level personnel to follow directions; a lot of micromanagement and heavy emphasis on performance analysis of lower level staff. As a result, a high turnover of employees at all levels. Operational strategy and directions change constantly. They offer remote employment but the unspoken expectation is that employees do a lot for that privilege (salaried/non-hourly workers aren't compensated appropriately for excessive overtime. Constant availability expected). The expectation is for very high volume work. I left for a better opportunity.

  3. "Not a bad company, just not for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Care Coordinator in New York, NY
    Former Employee - Clinical Care Coordinator in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Healthfirst (New York) full-time (More than a year)

    Pros

    benefits, people are nice for the most part, corporate office is in the city which is convenient . room for growth. Not bad if you're looking for work in corporate office with 30 min lunch break, long hours on the computer and phone.

    Cons

    environment is dull and stoic. Everyone is too serious walking on edge in corporate environment. starting pay is low for entry level. boring

    Advice to Management

    Add lively color to work areas, play light jazz or music on each floor, less extensive computer training and more hands on, increase pay for entry level


  4. "Manager Clinical Eligibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Healthfirst (New York) full-time

    Pros

    Great colleagues and good teamwork.

    Cons

    Upper management is inefficient. Too much stress on productivity, metrics and data. Utterly inefficient information system to gather useful data and information. Micromanagement and overly controlling upper management who care a hoot for their direct reports. Less said about the HR management is better. The consultants try to manipulate the clinical staff to get the desired data to reach the STAR goals...pathetic. Very very stressful place to work. Don't recommend it anyone. And no room to grow due to favoritism.

    Advice to Management

    Look at all the advises above and learn from it.


  5. "Member service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Lake Mary, FL
    Current Employee - Member Service Representative in Lake Mary, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than 5 years)

    Pros

    Great company. Great benefits and pay. Great hours and steady schedule.

    Cons

    The lights are bright and micro management. Policies are ever changing.

    Advice to Management

    Communication is key, try it.


  6. Helpful (6)

    "Avoid like Zika"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Healthfirst (New York) full-time

    Pros

    High compensation, generous work from home policy

    Cons

    A veritable cluster of incompetence, disrespect, and lack of talent. Appalling favoritism. Infested with bed bugs. Top-heavy management structure. Zero career development. Overpriced health plan. Crummy benefits. Employees are constantly promoted to positions they are unqualified for, and the rest of us pick up the slack and suffer. Lack of management training results in bumbling bosses who don't have a clue. Values are in the toilet. Plus, the dress code is stupid.

    Advice to Management

    Honestly, I think it's hopeless.


  7. Helpful (2)

    "Healthfirst Has An Incredibly Toxic Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Healthfirst (New York) full-time (More than a year)

    Pros

    The big selling point of Healthfirst is its work from home option. Depending on team that you work for, they can be liberal when allowing work from home options. This is good because the actual work environment is incredibly toxic, see below.

    Cons

    Healthfirst had the most toxic work environment that I have witnessed in my career. First, I should note that I was involved in the hiring process and my superiors openly stated that they were adverse to hiring anyone that was 1.) Older 2.) Not "Americanized" (their words, not mine). Be mindful of these two factors when applying to Healthfirst.

    In addition, I was subjected to racism (I was told by a co-worker that he'd always be better than me because he had "white skin"), I witnessed blatant sexism (a female co-worker that had bought a Nintendo Switch was told "no wonder you're single!" by my BOSS because she's a woman that plays video games). When I went to my superiors or told HR about the environment, I was either called a liar or virtually ignored. I waited a month to meet with HR (the HR office is primarily based in Florida, so expecting anything to happen in the NY office is an exercise in futility).

    This company has also has a very turnover rate. I was the second most tenured member of my department that wasn't management. The department has ~15 people that aren't management.

    I ended up quitting without future employment lined up I found the environment so toxic. Working at Healthfirst was one of the most difficult periods of my life.

  8. Helpful (3)

    "Managing up and micro managing down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Manager in New York, NY
    Current Employee - Billing Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (Less than a year)

    Pros

    Work from home and good benefits.

    Cons

    Cut throat politics, conflict and favoritism. Wrong people are placed on key positions that are promoting mediocrity and toxic environment,

    Advice to Management

    Provide training to employees rather than expecting to learn from team on the floor. It's a set up for failure. At times it's like blind leading the blind. Share responsibility for failures. Practice what you preach. Be proactive than reactive. Believe in agile not the water fall.


  9. Helpful (4)

    "Toxic mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Healthfirst (New York) full-time

    Pros

    Coworkers, office neighborhood, the company's mission

    Cons

    You have an out-of-touch CEO who's more interested in making long-winded internal videos in which she condescends to us like we're children.

    You have executives who know less than their direct reports, and who lie to their managers about what they know. One executive spends most of his time on Skype talking to friends and relatives. Another who watches YouTube videos all day long. Another who puts together PowerPoints that no one asks for, on topics that aren't important.

    You have egotistical maniacs at the middle and upper management level, who are allowed to give their input on processes about which they know nothing.

    There's so much jockeying for power. So much. And in between jockeying for power and playing these games, some of these folks forget they have an actual job to do.

    You have poor processes all around. You have a lack of investment in real infrastructure and technology that would help the company grow. Just look at the reviews on Yelp. The foray into the commercial market was a disaster thanks to the lack of systems to support that kind of growth. They do not value, nor understand, technology, and they're going to get clobbered in the marketplace because of it.

    You have favoritism galore. One person is so highly favored that she's been promoted multiple times over just a few years, all while being detested by her colleagues for her nastiness, being terrible at her actual job, and having no identifiable skills. But, she's gone out for drinks with her bosses and cozied up to people who mattered, so they protect her despite multiple complaints.

    You have a completely unethical review process. You're reviewed by your colleagues, your boss, and any direct reports you have. Fair, right? Well, it would be, except that everything those people say about you is then reviewed in a room with 20+ OTHER PEOPLE WHO DO NOT KNOW YOU OR YOUR JOB. Those people are allowed to weigh in on whether you need improvement, meet expectations, or exceed expectations. They then use everyone's input to place you somewhere on a *BELL CURVE* (yes, the measurement of human capability that has since been thoroughly debunked). Oh! Also! Those 20+ people who weighed in on your job? They get to see what everyone said about you, but you, yourself, don't.

    You have a culture that focuses on the wrong things.There is no better example of this than the fact that they spent millions on consultants to come up with a terrible metaphor that they push on every employee: TRAILBLAZER. "Are you being a trailblazer?" "Can you recite the trailblazer culture drivers?" They spent so much money coming up with an internal campaign for employees based on a hiking/mountain metaphor.

    For city dwellers.

    Who service other city dwellers.

    Yet they never spent the money to fix *major* billing and enrollment issues for our customers before entering the commercial market.

    Also, the NYC office is battling a bed bug problem.

    There are *smart,* wonderful people here who will never be valued for their contributions, and who will never flourish or grow. They will leave, snatched up by better companies doing better things. Those who stay are often depressed, cynical, and hopeless.

    To use their own metaphor: don't blaze this trail.

    Advice to Management

    Value your employees like adults . Take a good look at what you're trying to accomplish, then bring in better people to do it. Invest in technology.


  10. Helpful (3)

    "Utilization Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Employee in New York, NY
    Current Employee - Current Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Healthfirst (New York) full-time (More than a year)

    Pros

    Horrible place to work for

    Cons

    Managers and Supervisors belittle you

    Advice to Management

    Give raises to the hard dedicated workers that get the job done in the department. Don't take away the raises they worked hard for. I only give the ratings 1 star, for this company DOES NOT stand up for their mission. Its who you know in the company, and if you are clingy with upper management, you will get places....


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