Healthfirst (New York) Employee Reviews about "upper management"

Pros

Good life work balance Company actually cares about employees Great benefits Quarterly incentive Great schedules Holidays off Overtime available Ability to move within the company

Cons

One gets the feeling that upper management would be a lot more forgiving than middle management. Many changes that do not have advanced notice. Needs to have more in depth training.

Advice to Management

Watch what middle management does. Often instructions are not clear or contradictory.

Pros

Some people are good coworkers.

Cons

A culture that resists to change; some teams and leaders are completely incompetent; A lot of politics among upper management; huge inefficiencies and wasted efforts on things that generate little value.

Pros

Just location in downtown NYC

Cons

Very low starting salary. Most upper management are inexperienced, incompetent and they play dirty politics. The are laying off most of their employees in NY because they want to cut costs and ship the jobs to Lake Mary, FL. Very Toxic environment

Advice to Management

Just be honest and respectful to your employees. No vision or morale

Pros

Some coworkers are very intelligent, will learn a lot from select few

Cons

- very gossipy, upper management is very political, very hard to get actual work done, highly toxic environment, a lot of turnover, extreme favoritism, little collaboration with other teams, when you suggest a change you are met with a very defensive management

Pros

Only pro is that you get to work from home. That is very convenient to not have to commute. That’s their selling point.

Cons

They do not care about their employees. NO ROOM FOR GROWTH! Will not allow you to leave your department or be promoted to a better department. Upper management will blackball you from being approved to transfer. Recruitment is horrible! Its all about favoritism. Supervisor favor the employees that speak their language. Esp the spanish ones. Upper management gives you tasks they cant even do themselves and expect... employees to use systems with major glitches that they don’t even know how to use. And lastly, God forbid you need to use the bathroom. You will return to tons of emails telling you to return to work.

Advice to Management

Allow employees to grow! Stop the favoritism!

Pros

Great colleagues and good teamwork.

Cons

Upper management is inefficient. Too much stress on productivity, metrics and data. Utterly inefficient information system to gather useful data and information. Micromanagement and overly controlling upper management who care a hoot for their direct reports. Less said about the HR management is better. The consultants try to manipulate the clinical staff to get the desired data to reach the STAR goals......pathetic. Very very stressful place to work. Don't recommend it anyone. And no room to grow due to favoritism.

Advice to Management

Look at all the advises above and learn from it.

Pros

Coworkers, office neighborhood, the company's mission

Cons

You have an out-of-touch CEO who's more interested in making long-winded internal videos in which she condescends to us like we're children. You have executives who know less than their direct reports, and who lie to their managers about what they know. One executive spends most of his time on Skype talking to friends and relatives. Another who watches YouTube videos all day long. Another who puts together... PowerPoints that no one asks for, on topics that aren't important. You have egotistical maniacs at the middle and upper management level, who are allowed to give their input on processes about which they know nothing. There's so much jockeying for power. So much. And in between jockeying for power and playing these games, some of these folks forget they have an actual job to do. You have poor processes all around. You have a lack of investment in real infrastructure and technology that would help the company grow. Just look at the reviews on Yelp. The foray into the commercial market was a disaster thanks to the lack of systems to support that kind of growth. They do not value, nor understand, technology, and they're going to get clobbered in the marketplace because of it. You have favoritism galore. One person is so highly favored that she's been promoted multiple times over just a few years, all while being detested by her colleagues for her nastiness, being terrible at her actual job, and having no identifiable skills. But, she's gone out for drinks with her bosses and cozied up to people who mattered, so they protect her despite multiple complaints. You have a completely unethical review process. You're reviewed by your colleagues, your boss, and any direct reports you have. Fair, right? Well, it would be, except that everything those people say about you is then reviewed in a room with 20+ OTHER PEOPLE WHO DO NOT KNOW YOU OR YOUR JOB. Those people are allowed to weigh in on whether you need improvement, meet expectations, or exceed expectations. They then use everyone's input to place you somewhere on a *BELL CURVE* (yes, the measurement of human capability that has since been thoroughly debunked). Oh! Also! Those 20+ people who weighed in on your job? They get to see what everyone said about you, but you, yourself, don't. You have a culture that focuses on the wrong things.There is no better example of this than the fact that they spent millions on consultants to come up with a terrible metaphor that they push on every employee: TRAILBLAZER. "Are you being a trailblazer?" "Can you recite the trailblazer culture drivers?" They spent so much money coming up with an internal campaign for employees based on a hiking/mountain metaphor. For city dwellers. Who service other city dwellers. Yet they never spent the money to fix *major* billing and enrollment issues for our customers before entering the commercial market. Also, the NYC office is battling a bed bug problem. There are *smart,* wonderful people here who will never be valued for their contributions, and who will never flourish or grow. They will leave, snatched up by better companies doing better things. Those who stay are often depressed, cynical, and hopeless. To use their own metaphor: don't blaze this trail.

Advice to Management

Value your employees like adults . Take a good look at what you're trying to accomplish, then bring in better people to do it. Invest in technology.

Pros

- Good Salary - The low level staffs are good people - The company was created for a good cause but now it is all about making money instead of providing healthcare coverage to low income and old individuals New York

Cons

- Unprofessional - Finance team is lack of smart individuals - - They feel threaten by smart staffs --- they over-protective of their work - Management is not knowledgeable - Many upper management staffs are sexist and the CEO has no clue - HR is incompetent - Sexual harassment happened and no investigation took place

Advice to Management

- Member hospitals or state needs to investigate - Member and Non member hospitals are clueless with their deals with Healthfirst - Healthfirst does not have their interest when it comes to maximize profit or revenue issue or expense issues