HearUSA Reviews | Glassdoor

HearUSA Reviews

Updated August 6, 2017
34 reviews

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2.1
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Stephen J. Hansbrough
15 Ratings

34 Employee Reviews

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  1. Helpful (2)

    "Decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at HearUSA full-time (More than 5 years)

    Pros

    Good growth over the past several years
    Opportunities to advance available to most positions
    Positive reputation in the hearing care field

    Cons

    Lack of cooperation between departments- resources get hoarded
    Some management turnover would shake things up
    The company will get sold again, leading to potential upheaval

    Advice to Management

    Change the management team. Too many people entrenched and there is dysfunction as a result.
    Make the next sale the last one.


  2. Helpful (1)

    "Not stable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Audiologist in Chicago, IL
    Current Employee - Audiologist in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at HearUSA full-time (More than a year)

    Pros

    You manage your own clinic

    Cons

    Area managers call all the time to ask why you didn't sell. Last week of the month gets crazy with calls and emails pushing for sales. Terrible marketing department with outdated material

    Advice to Management

    Listen to what specific offices needs. Cater to demographics in clinic areas. Be more personable, not only accessible when trying to make a sale.

  3. Helpful (1)

    "If you hated Connect Hearing , You'll hate this place too!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HCP in Seattle, WA
    Former Employee - HCP in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HearUSA (Less than a year)

    Pros

    It's a job if you are desperate!

    Cons

    I worked for Connect hearing and it was the worest place ever to work. The pressure to sell is on. They insist that everyone gets a hearing aid , even if they have normal hearing levels. The CEO of Connect got fired and guess who hired him? HearUSA! Oh, and gets better, He brought over his cronies from Connect Hearing and now HearUSA is the new Connect Hearing. HearUSA even stole Connect Hearing's Management style and terrible marketing pieces. Do yourself a favor, If you're a professional that takes pride in Helping people live their lives through better hearing; run don't walk away from this company. However, If you like being browbeaten and disrespected this may be the company for you. I would have given a 0 STAR RATING, BUT YOU HAVE TO AT-LEAST GIVE 1 STAR!

    Advice to Management

    Fire the CEO, (Craig) and bring back Scott! Also, get rid of all the Connect people that Craig brought with him, before they takeover the whole company and ruin it for the good people that do a great job at HearUSA.


  4. Helpful (3)

    "Questionable future, but a good opportunity depending who you are."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Audiologist
    Current Employee - Audiologist
    Doesn't Recommend
    Negative Outlook

    I have been working at HearUSA full-time

    Pros

    Benefits are unrivaled. Generous vacation time, 401K, heck they even offer health insurance for your dog if you want it! Most co-workers are excellent to collaborate with. The company seems to try to accommodate employees needs MOST of the time.

    Cons

    DEEP compensation cuts two years in a row. A harsh quota system, where commission for the work you do can be taken away... even if your ability to meet the quota was harmed by you being out sick or o vacation. Also, certain metrics must be hit or you will face remedial training or termination. Many job processes are cumbersome and the red tape that needs to be broken for the most basic of tasks to be accomplished is unbelievable at times. Policies are put in place and the attitude is that "it will only take 2 minutes" for employees, but when you add two dozen things like that in a few years it really becomes a burden and a drain on resources. Most people stay late or work through lunch to do everything that is expected of them.

    This job is for: 1) People who place benefits as a top priority. 2) People who are minimalist lifestyle or have a significant other to support them if quotas are missed or if more pay cuts come. 3) Really good for young audiologists as they will help you get your license and credentials. You had no money before, so this will seem like a great gig to you!

    This job is not for: 1) Anyone seeking stability. 2) Anyone who is stressed by sales pressure. 3) Anyone who has a lifestyle that cannot withstand a third of your pay vanishing on any given month if you don't make your sales quota.

    Advice to Management

    The only path to success is to steal from your employees? Sounds like management that is out of ideas (and maybe a company in trouble?) Hire some consultants with fresh ideas or step aside. Too much group think going on. Too much of people defending their failed ideas in order to save face. Too stubborn to reverse policies that employees complain about (and quit over) time and time again.


  5. "MisManaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Palm Beach Gardens, FL
    Former Employee - Finance in Palm Beach Gardens, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HearUSA full-time (More than 5 years)

    Pros

    They do have free coffee and water

    Cons

    Unprofessional management from top to bottom; Lack of training for management; Lack of instituted policies and procedures; All around Unscrupulousness; Overpaid managers, underpaid staff; Previous bankruptcies and reorgs; Required business summits and monthly phone calls where CEO goes on and on and on...

    Advice to Management

    Stop talking about how great you treat employees and actually do it. Please recognize the grunt work being done by hourly employees is essential and compensate them accordingly. If all employees have to attest to ethical standards, why are the managers and VPs not held to the same standard? Stephen Hansbrough is not the CEO. The current CEO is Scott Klein.
    Best advise? Gut upper-management and start over, and train mid-management in management practices.


  6. Helpful (1)

    "No Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Palm Beach, FL
    Current Employee - Anonymous Employee in West Palm Beach, FL
    Doesn't Recommend
    No opinion of CEO

    I have been working at HearUSA full-time (More than a year)

    Pros

    I am employed & some people are nice

    Cons

    There is absolutely no structure

    Advice to Management

    Organization is key. Listen to your employees


  7. Helpful (4)

    "Insurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at HearUSA full-time (Less than a year)

    Pros

    Location - close to home

    Cons

    Management is not qualified enough

    Advice to Management

    Hear USA needs to hire qualified managers who can articulate the duties of their position and explain to someone else if necessary. Not managers who are just paper pushers. Remember "A fish starts rotting from the head".

  8. Helpful (3)

    "Are management had inability to handle employee disputes honestly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HearUSA full-time (More than a year)

    Pros

    Management stunk, inability to have enough courage to handle employee disputes in an honest way.

    Cons

    Unprofessional audiologists and incompetent management

    Advice to Management

    Get a clue and get have the courage to do the morally right thing and get rid of the employee that is verbally abusive to staff regardless if they are making money for the company. The staff member is like a cancer to that company which continues to grow as she abuses more employees and tells at her patient's


  9. Helpful (4)

    "Dishonest CEO and Management-No loyalty to their employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LHAD
    Former Employee - LHAD
    Doesn't Recommend
    Negative Outlook

    I worked at HearUSA full-time (More than 3 years)

    Pros

    Regular paycheck, Paid holidays, Made my own schedule.

    Cons

    Management uses employees for their own gain. Get dumped when you can't meet the unrealistic revenue goals.

    Advice to Management

    CEO-Stop treating subordinates with disregard, recognize the people who make the company's revenue, stop flying first class and being a drain on the company with you entitled spending. Please stop being a windbag on the company calls. Nobody respects your blathering. Hire qualified Manager's instead of "wanna be you" manager.


  10. Helpful (5)

    "Unhappy place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at HearUSA full-time

    Pros

    Co-workers; good friday paid holiday

    Cons

    Very poor management; favoritism is off the charts


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