Heartbeat Reviews | Glassdoor

Heartbeat Reviews

Updated Jun 24, 2019

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Found 74 reviews

4.5
StarStarStarStarStar
Rating TrendsRating Trends
92%
Recommend to a Friend
99%
Approve of CEO
Nadine Leonard and James Talerico
31 Ratings
Pros
  • "They’ve even implemented a work/life balance program that encourages hard work but also hard play(in 9 reviews)

  • "Great work-environment and steady growth(in 6 reviews)

Cons
  • "Work/life balance can sometimes be an issue for most, but there are initiatives in place to make work/life balance better(in 7 reviews)

  • "There are late nights, but the business is expanding so rapidly that that's to be expected(in 4 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (1)

    "This is what all companies should strive for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartbeat full-time for more than 3 years

    Pros

    I know it sounds cheesy, but I’m not exaggerating when I say that Heartbeat is truly a magical place. Even though it was my first “real” job out of college, I know from dealing with other agencies and hearing about other companies from friends and colleagues that this place isn’t the norm. It’s actually above the norm in so many ways: projects/deliverables, culture, creativity, work ethic, benefits (health and PTO), and...

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    Cons

    Can't think of a thing!

    Advice to Management

    Keep doing what your doing! Don't loose that magic touch!

    Heartbeat2018-09-25

    Heartbeat Response

    October 1, 2018Associate Director, Marketing

    I’ll tell you what’s magical is your review! We’re glad you’re digging the culture around here, because it’s one of our true calling cards and it’s here to stay. We’ll continue to shower you & every Heartbeater with nonsensical amounts of gifts, games, events, health initiatives, ...

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  2. "Heartbeat Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Finance Manager in New York, NY
    Recommends
    Approves of CEO

    I have been working at Heartbeat full-time for more than a year

    Pros

    Strong culture, Work life balance, Community

    Cons

    I can't see downsides

    Advice to Management

    To keep the strong culture

    Heartbeat2019-06-09
  3. "I would stay away from Heartbeat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Services in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Heartbeat full-time for more than a year

    Pros

    Heartbeat does alot of their employees, every week it's something fun happening. HR is not real 'HR' it's more like planning and events.

    Cons

    Small agency, If you lose your account it's difficult to move on to another piece of business. The internal production process sucks! They try to be different

    Heartbeat2019-06-24
  4. "Awesome Leadership Creating the Best Culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartbeat full-time for more than a year

    Pros

    The thing I like more about Heartbeat is how the Senior Leadership is so open to new ideas. This is not the type of place that says "this is the way we have always done it, so we aren't going to change it". NOT EVEN CLOSE!! They are always looking for people with an entrepreneurial mind set, a startup mentality, someone who is going to come in with vision and ideas and put them on the table for everyone to see and hear!...

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    Cons

    All the snacks and drinks are healthy! Although that's not a bad thing, once in awhile I crave a soda and a bag of BBQ chips!!!

    Advice to Management

    Stay true to yourselves! Don't ever lose that start-up mentality, it's what makes this place so unique!

    Heartbeat2019-05-13

    Heartbeat Response

    May 20, 2019Director, Marketing

    Thanks so much! We’re ecstatic to hear that our entrepreneurial spirit is shining through. Heartbeat may be 20+ years old now, but our management has always worked hard to maintain the culture, feel, and mentality from our entrepreneurial roots. And that most definitely includes listening ...

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  5. "Unique agency culture focused on individuals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Director, Project Management in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Heartbeat full-time for more than 3 years

    Pros

    I've worked at many agencies, both in & outside of the holding companies. Heartbeat is the only agency I've been at that places great importance on its people as individuals. This comes through in: 1) a focus on supporting & training managers to ensure Heartbeaters feel supported by strong supervisors 2) a recognition of family life & work-life balance needs - if you've proven your value, Heartbeat will...

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    Cons

    It's pharma, and along with that comes work that can be hum-drum and feel like a production shop churning out work. The new office is a very sterile & impersonal environment. The company is slowly trying to address this & reinstate a visual carry-through of its culture.

    Heartbeat2019-05-16
  6. Helpful (1)

    "The Gold Standard for Agency Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Copy Supervisor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Heartbeat full-time for more than 3 years

    Pros

    Amazing leadership team, colleagues are bursting with talent and innovation, cited one of the best places to work by several industry publications, including Ad Age. Open culture that recognizes hard work; participates in a lot of charitable activities; lots of training opportunities; great for younger people new to the industry to get experience and mentor ship. It was super hard to leave this wonderful group of people.

    Cons

    I have to reiterate some of the other commenters here an say the technology was god awful - servers going down, IT service very mediocre, malfunctioning hardware, outdated software. This is more about Publicis, rather than Heartbeat; work life balance was a challenge, that was due to my particular client; performance review process can be tiresome; sometimes client’s unrealistic expectations could be managed better; some...

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    Advice to Management

    Management here is great,open and involved, keep the strong culture you have built, keep up the transparency; try to get Publicis to improve the technology so people can do their jobs

    Heartbeat2019-04-12

    Heartbeat Response

    April 16, 2019Associate Director, Marketing

    We’re thrilled that you embraced the culture here, and noticed the ample opportunities for training and mentorship – both things that we take pride in and make sure are readily available for each and every Heartbeater. A huge part of that is due to talented and dedicated folks like ...

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  7. "I want to love it....."

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Heartbeat full-time

      Pros

      the people and the perks

      Cons

      they don't actually train you to do your job. you start and then people expect you to know the documents, the flow of work, and your job without actually talking to you about any of it.

      Advice to Management

      take the time to train your employees

      Heartbeat2019-04-26

      Heartbeat Response

      May 6, 2019Director of Talent Acquisition

      On-boarding is a particular challenge for any agency. It’s also fantastically important, as it sets a first impression for a new member of our community. That’s why it pains us to hear that something has gone awry for you. The silver lining, however: WE CAN FIX THIS! And we intend ...

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    • "What 'great' looks like."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Account Supervisor in New York, NY
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Heartbeat full-time for more than a year

      Pros

      Heartbeat is a place that values individuality to create a culture unlike any other agency I've been at. My managers lead through example and allow me the autonomy to run my business how I deem fit to create and cultivate meaningful relationships internally and with my clients.

      Cons

      As in any service industry, clients can be demanding. Learning how to anticipate asks/needs is something the agency is working on.

      Advice to Management

      I'd encourage leadership to continue to thoughtfully grow the agency by seeking out opportunities that lead to AOR work through smaller successes.

      Heartbeat2019-02-26
    • Helpful (1)

      "Culture Innovators"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Heartbeat full-time for more than a year

      Pros

      HB has created a culture that is above all others. HR is beyond helpful and are there to help you grow and work for the employees rather than the company. With this mindset, the culture is focused in the same light.

      Cons

      Work/life balance can sometimes be an issue for most, but there are initiatives in place to make work/life balance better.

      Heartbeat2019-02-22
    • Helpful (1)

      "Unlike any other place I've worked!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in New York, NY
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Heartbeat full-time for less than a year

      Pros

      Heartbeat's culture is unlike any other, it is a fun/engaging/welcoming place and you can feel this energy the moment you walk through the doors. The senior leadership really cares and they do so much (fun in office competitions, in house meditation, employee appreciation week, etc.) and never fail to show employees how much they appreciate us. There is plenty of opportunity to advance your career here as long as you...

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      Cons

      No cons come to mind- don't change!

      Advice to Management

      None, you guys rock!

      Heartbeat2019-02-20

      Heartbeat Response

      February 25, 2019Associate Director, Marketing

      Thanks so much for the incredible review! We've said it here a bunch, but a positive culture is just vitally important to us, and showing appreciation to our incredible employees for all of their hard work even more so. Thanks for being a huge part of what we're building here at ...

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    Found 74 reviews