Heartland Alliance Reviews | Glassdoor

Heartland Alliance Reviews

Updated April 18, 2017
96 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Heartland Alliance President Sid L. Mohn
Sid L. Mohn
40 Ratings

96 Employee Reviews

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Pros
  • Human rights focus, harm-reduction and trauma-informed philosophy of care (in 8 reviews)

  • Great benefits packages with excellent medical coverage (in 7 reviews)

Cons
  • High turnover, salary, renovating offices while worker salaries are the same or worse than the low income population they serve (in 3 reviews)

  • The cons are depending on the position low pay and management can suck sometimes (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Residential (SAFEty)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    No opinion of CEO

    I have been working at Heartland Alliance full-time

    Pros

    The benefits (medical,paid time off, sick, etc.) are amazing! Getting to work with the kids and watch them grow is an amazing feeling. Most co-workers are great and offer support that management lacks.

    Cons

    The management team and directors treats their employees poorly. Some co-workers don't hold up on their workload, which causes more work for you. Management doesn't enforce policies or good work ethics.

    Advice to Management

    Start showing your employees respect and treat them with dignity.


  2. Helpful (1)

    "Heartland Alliance (ICRC)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mental Health Clinician in Chicago, IL
    Current Employee - Mental Health Clinician in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at Heartland Alliance (More than a year)

    Pros

    A very unique experience to be working with unaccompanied children coming to the U.S. It's exciting to teach the children what to expect in the U.S. and ways to help them learn how to cope with a long length of stay in the program. You not only teach the children, you learn a lot from them and of their diverse cultures.

    Cons

    Inconsistencies, no proper training, lack of communication from the management team, disorganized, unprofessional. This place is great for those who prefer quantity over quality.

    Advice to Management

    If you need guidance as to how to address issues with your employees, perhaps it would be ideal to speak to individuals personally instead of making decisions based off assumptions. Also, it would help the work environment if there were better communication and organization.


  3. "Amazing kids, but no appreciation from management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Chicago, IL
    Current Employee - Case Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Heartland Alliance full-time (More than a year)

    Pros

    Kids are engaged, motivated, usually respectful.
    Meaningful work

    Cons

    Management doesn't appreciate staff work
    Never enough supplies for children
    Low salary

    Advice to Management

    A heartfelt thank you once in a while would be welcome. Usually management tells staff "You're great, but here's everything that you're doing wrong."


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  5. Helpful (2)

    "Here only for the children!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Chicago, IL
    Current Employee - Case Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Heartland Alliance full-time (Less than a year)

    Pros

    I learned so much from the kids that I worked with! They are so sweet and just want to learn everything about anything! Most coworkers are very team oriented and makes Heartland a bit more tolerable

    Cons

    Company seems a bit unorganized and does not seem too considerate of workers lives outside of Heartland. Also, some workers are very gossipy and rude. Seems like they're more there for each other or for a check rather than helping the minors.

    Advice to Management

    Please stop playing favorites! Its unprofessional and petty. Also, make yourself a bit more approachable. How you treat different employees is very visible. Be consistent


  6. "Experience depends on program you work in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Heartland Alliance part-time (More than 5 years)

    Pros

    Human rights focus, harm-reduction and trauma-informed philosophy of care. Union workplace means that frontline workers are somewhat protected. Good benefits.

    Cons

    As a huge org encompassing multiple programs and employees. I worked in two different programs during my time -- one incredibly positive, the other pretty meh. Many front line staff have been in the human services field a very long time and are quite jaded and antagonistic towards clients. Huge turnover in some areas, especially at the end of fiscal and calendar years when programs get shut down and everyone gets laid off and bumps less senior staff. Pay below average.

    Advice to Management

    Work towards a more consistent culture/structure across programs.


  7. "MHCP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Mental Health Clinical Practitioner in Chicago, IL
    Current Employee - Mental Health Clinical Practitioner in Chicago, IL

    I have been working at Heartland Alliance full-time (More than 3 years)

    Pros

    Great benefits packages with excellent medical coverage. Plenty of PTO. Positive atmosphere and interest in employees contributing to program development.

    Cons

    Lower end salaries. It appears there is a lot of turnover in staff and management across several of the companies.


  8. Helpful (1)

    "Mental Health Clinical Practitioner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mental Health Clinician in Chicago, IL
    Former Employee - Mental Health Clinician in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Heartland Alliance full-time (More than a year)

    Pros

    Amazing work with at-risk youth. Positive clinical team and clinical supervisor.

    Cons

    Management needs to be restructured and take a better approach at talking and working with their employees.

    Advice to Management

    I would advise management to not jump to conclusions and become more approachable.


  9. "Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Mental Health Worker in Chicago, IL
    Former Employee - Mental Health Worker in Chicago, IL
    Recommends
    No opinion of CEO

    I worked at Heartland Alliance part-time (More than a year)

    Pros

    Management was helpful and assisted when needed. Coworkers were willing to work as a team to get tasks completed. Provided appropriate amount of training to carry out job.

    Cons

    Pay was lower, but that has more to do with the state of mental health services rather than the company itself. Tedious paperwork.


  10. Helpful (2)

    "Family Renuification Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Family Reunification Specialist in Chicago, IL
    Current Employee - Family Reunification Specialist in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Heartland Alliance full-time (Less than a year)

    Pros

    Only the best part is work with the beneficiaries directly. That is the only motivating factor

    Cons

    1. Organizational culture is missing
    2. Management vs union gap wide
    3. Lack of trust in the employees
    4. Low salary
    5. Duplication of work
    6. Lack of vision

    Advice to Management

    1. Take suggestion at least once in year from across the board.
    2. Speed of the boss is the speed of the team.


  11. Helpful (1)

    "Company With Good Values"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workforce Development Coordinator in Chicago, IL
    Former Employee - Workforce Development Coordinator in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Heartland Alliance (Less than a year)

    Pros

    The mission of Heartland Alliance is amazing! They are a large non-profit, so there are many options for job placement/ movement. Dedicated management.

    Cons

    Constant changes in structure, job titles, and management make it difficult to feel confident in your ability to create long-term solutions.


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