Heartland Automotive Reviews | Glassdoor

Heartland Automotive Reviews

Updated June 21, 2017
106 reviews

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2.1
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Larry Magee
27 Ratings

106 Employee Reviews

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Pros
  • Free oil changes, but have to pay difference for any upgraded oil (in 7 reviews)

  • If you can pass a background check and a drug test you can get a job, if you don't value your work/life balance you can go far (in 3 reviews)

Cons
  • Promotion opportunity work-life balance consistent operational message mission statement (in 8 reviews)

  • Very condescending upper management (in 10 reviews)

More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Austin, TX
    Current Employee - Assistant Manager in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Heartland Automotive full-time (Less than a year)

    Pros

    The Change my life for me

    Cons

    NO help for each person

    Advice to Management

    Keep your own mind


  2. "Corporate Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Recommends
    Approves of CEO

    I have been working at Heartland Automotive full-time (Less than a year)

    Pros

    Lots of Higher Management exposure

    Cons

    Focus on the culture and Retention

  3. "Change your management to someone that knows something"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Heartland Automotive full-time (Less than a year)

    Pros

    Easy to get a job and nothing else you all you need to do is basically just start breathing and you have a job

    Cons

    Heart land needs a kick in the rear and alot more do not work here managers have no real power its all up to corporate which has no clue what is going on


  4. "Not for me but maybe it's for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fast Track Manager in Stanwood, WA
    Former Employee - Fast Track Manager in Stanwood, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Heartland Automotive full-time (Less than a year)

    Pros

    As an franchisee of Jiffy lube international they have the potential to be a great company.
    With nearly a third of all jiffy Lubes within their owned stores and locations with good customer flow to support the business goals.

    Cons

    Extremely high turnover, and the lowest quality of training I have ever seen. Lack of professional and ethical guidelines the stores are largely ran by untrained management personnel that I wouldn't let ran a fast food drive through.

    Advice to Management

    Create a management training program to retrain those who are in that role now and get them inline with 2017. You have a DM running Everett North that has the potential to make great changes for your stores. Getting managers and teams "running and owning" your stores. Let him.


  5. Helpful (2)

    "District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Memphis, TN
    Former Employee - District Manager in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Automotive (More than 10 years)

    Pros

    Being able to make decisions in your own market and make the right hiring decisions. Having your market shine so the whole company can see.

    Cons

    Working for a company where the leadership team is a disgrace. They only care about keeping there own jobs and will back stab you in a heartbeat to make themselves look better. They wont let you spend any money to improve the stores and then complain when they look bad. The senior leadership team changes every week which is terrible. It is a shame that a couple of crap employees at the top make it horrible for everyone under them. I worked there for 17 years and am embarrassed for everyone left behind. Get rid of the poison at the top and this company can be good again.

    Advice to Management

    Get rid of the butt kissers at the top just trying to hang on to their own jobs and get someone who cares about the teammates cause this company is a JOKE!!!!!!!!!!


  6. "Pay sucks, insurance is a joke, job is for 18 yr old kids"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Minneapolis, MN
    Current Employee - Assistant Manager in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Heartland Automotive full-time (More than 3 years)

    Pros

    Work isn't hard, only open from 7am to 7pm, fun job if you're a people person.

    Cons

    Pay sucks, you will make more money anywhere else seriously! Insurance is a joke unless you're a GM or higher! If the car count is low you will be dancing by the road with a sign or being sent home early. No overtime ever unless store is short staffed. The bonus structure is a joke unless you work at a flagship store you won't get one. The only thing that the company cares about is the budget. The company never help the store cover shifts or staff the stores or help improve store morale. The only time you hear from the company is when your stores sales or car count or customer satisfaction surveys are bad. They never give bonuses to individuals who are exceptional employees unlike other competitors company's . It's all about the budget and pleasing the investors...

    Advice to Management

    Treat you're employees like they sign you're paychecks. Without a well trained and motivated staff you're major opportunities are lost - sales, car count and customer service. When assistant managers make less than a 14yr old farm hand and they have to be hit by truck before health insurance pays for anything it's hard to be motivated. When you know your never going to get a bonus not even a Christmas card. On top of that you work every weekend and every holiday except 2 Thanksgiving day and Christmas day it's hard to be motivated. Company morale sucks pay the staff a fair amount your assistants should be making $15.50 to start and techs should be starting at $11.50 , lead customer service advisor at $13.50. Then reward the good employees, hold real contests for real rewards ie. Not a pizza on a holiday weekend when you can't get a chance to eat before it's cold when cars are priority not eating. Send great employees on nice vacations buy them toys like atvs, snowmobiles, hunting and fishing equipment, gaming gear ect.... You would be surprised how many average individuals would start kicking serious but to have the opportunity to win a good reward. Look at some of the leading innovative businesses that down right spoil their employees and for good reason it pays off 10 fold. I personally won a trip to the brickyard race in the late 90s working for competition and received a 55in HD plasma TV in 2007. I would seriously consider the benefits of a staff that loves the company they work for because they know the company is there for them and wants them to enjoy being employed!

    A employee that is proud of their job and proud of the company they work for they will try to be the best they can.


  7. "District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Chicago, IL
    Former Employee - District Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Automotive full-time

    Pros

    The time you actually had to work with and develop your team. Given freedom to make the decisions to hire and grow at local level.

    Cons

    Private equity ownership. Facilities and equipment in a state of disrepair that was embarrassing when compared to competition in the market. Senior leadership more concerned about job preservation than actually helping in the field. 7 day a week job dark to dark. Zero work life balance. Work is your life. Run away. Spent 12 years with this company for zero reason.

    Advice to Management

    You have many good people. Stop abusing them to the point they walk away. Offer benefits that mean something. Insurance premiums that are double from prior year are a joke.

  8. "It's a good place to work part time and temporarily."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Austin, TX
    Current Employee - Customer Service Advisor in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Heartland Automotive full-time (More than a year)

    Pros

    You can become a Vehicle Safety Inspector in some locations. Fast paced. Employee free and discounted automotive services. It's a job.

    Cons

    Pay/ Salary is not adequate for the amount of work that is required. Training is minimal. Standards and procedures or not followed. Safety is not a real concern. Little room for monetary increase.

    Advice to Management

    Increase wages! Understands that your employees are ALSO your guests/ customers.


  9. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Austin, TX
    Former Employee - Customer Service Advisor in Austin, TX

    I worked at Heartland Automotive full-time (Less than a year)

    Pros

    They paid well for part time. Get to deal with lots of customers issues.

    Cons

    Unhealthy work place. No scope for advancement.


  10. "Heartland is Bankrupt --- Financially and Moraly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Employee in Dallas, TX
    Former Employee - Corporate Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Automotive full-time (More than 3 years)

    Pros

    Passable health insurance and opportunities for growth.

    Cons

    There are too many to list. This is a 24 hr 7 day a week job. The only day off that you can count on is Christmas Day. Other than that, you are working.

    Advice to Management

    Sell! Get an owner who cares about the business and wants to treat the employees right.


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