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Heartland Dental

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Heartland Dental

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Heartland Dental Employee Reviews about "upper management"

Updated Nov 3, 2021

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Found 85 of over 1,641 reviews

3.7
69%
Recommend to a Friend
86%
Approve of CEO
Heartland Dental President and Chief Executive Officer Pat Bauer
Pat Bauer
927 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Heartland Dental offers great benefits and hours and are always willing to go the extra mile to be sure you are supported and appreciated!(in 103 reviews)
  • "Great people to work with and commitment to personal and professional growth(in 58 reviews)
  • "Great Training and job experience(in 56 reviews)
  • "Amazing support and team members as well as doctors.(in 37 reviews)
  • "Growth Opportunities (Professionally and Personally)(in 36 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Heartland Dental and is not affected by filters.

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Reviews about "upper management"

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  1. 5.0
    Current Employee, less than 1 year

    My experience with heartland dental in the past year as been nothing but positive.

    Feb 2, 2019 - Regional Manager of Operations in Cleveland, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They encourage work life balance. They invest in you and your growth. Upper Management is exceptional in their leadership as they give you the tools needed to get the job done without micromanaging. They are intentional about the people they hire. I’ve grown personally and professionally. They truly are a company that stands out. From the rest. They care about their people and invest in them. The sky is the limit. I have found my dental home.

    Cons

    Initially when hired there is a lot of travel. A lot to learn and not much time to reflect on what you have learned. It’s a fast paced. However, they encourage you to speak up and help you work through obstacles without judgement.

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    Heartland Dental Response

    HR

    Thanks for your review! We're so happy to see that you've had a positive experience at Heartland Dental. As a Regional Manager of Operations, we know that you work hard to support your office, and are grateful for all the contributions you have made. Keep up the great work!

  2. 2.0
    Current Employee, more than 5 years

    No Compensation for current faithful employees yet..

    Aug 19, 2015 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Room for growth opportunities, educational opportunities, free dental (if your doctor will take care of you), community outreaches (Free Dental Day).

    Cons

    Terrible Management System. Hires new employees for more then what they are paying current employees who have been with the company for a VERY long time (over 6 years). TERRIBLE compensation system (Up to 2% for a raise? Not realistic cost of living standards) while the upper management reaps the benefits of having 'lower salaries'. 'Dr Run Practice' HAHA Dr's don't be fooled. Management still controls everything behind closed doors they just like you to believe your making decisions for 'your practice'. --DRS LOOKING INTO THIS COMPANY DO YOURSELF A FAVOR AND LOOK ELSEWHERE! NUMEROUS DR'S WHO AFFILIATE HAVE ALL COMPLAINED ABOUT THE SAME THING...THEY PROMISE AND PROMISE AND PROMISE WITH NO DELIVERY!'

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    6 people found this review helpful
  3. 1.0
    Former Employee, more than 5 years

    Vampire of Corporate Dentistry instead of Blood its your life .

    Jun 21, 2013 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    some decent education courses if you can ignore the unhealthy massive egos of upper management admin. and clinical directors Dentist.

    Cons

    Plain and simple this is a very unhealty enviorment all that is written in previous reviews that is negative is the real truth. The 1 or 2 positve reviews are from upper management to make things look good . I was there and saw.

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    7 people found this review helpful
  4. 2.0
    Current Employee, more than 3 years

    An honest review from a long time employee:

    Mar 8, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1. Growth opportunities arise quickly if you're looking to climb the corporate ladder, continued education is limitless (although now they have moved towards a computerized based training) 2. Nationwide presence and believes in giving back to communities through free dental days 3. Insurance benefit offerings have improved, bonus opportunities are available if you are working with thriving practices. 4.Phenomenal home office support, other support roles are helpful and go above and beyond in most cases 5. Most mid/upper level management truly care about improving company and employee success & culture. The team I worked with towards the end of my career with Heartland seemed to truly care about employee well being, and building others up. 6. Some truly outstanding Dr's work for this company. Along with Dr's, equally amazing team members make up some of the most successful practices. 7. Pat Bauer (CEO) seems like he has good intentions, and seems genuine in improving culture.

    Cons

    1. LOW compensation- 1-3% cap for increases company wide. Promotions are cloaked under the "lateral move" umbrella to avoid paying out raises. Be prepared to fight for increases. Reviews will leave you feeling like you've just received your "jelly of the month" club Christmas bonus. 2. Complete lack of transparency with company changes & distribution of information, communication from the top down desperately needs improvement. Everything is secretive and hush hush. The recent company changes and transitions were poorly handled and executed. All employees in "auxiliary" roles were left in limbo as their job roles were dissolved. Many were then placed into roles they weren't necessarily a fit for or happy with. Most eventually left the company completely. 3. Admin are often "clicky" and good employees are looked over for promotions if they aren't in the right circle. The immaturity and unprofessionalism of some administrators is shocking. Administrators take pride in terminating employees, and receive verbal bonus points if they can get an employee to sign a voluntary resignation form, even for layoffs. Meaning the company avoids paying unemployment benefits. I've watched fellow admin gloat about this for years. Depending on your direct support, you may be asked to do things that question your internal code of ethics. 4. New employees are often left to work alone with limited training, overloaded with tasks and responsibilities; then reprimanded for mistakes. Company Trainers have been eliminated in efforts to save money. Heartland has since turned to a computer based training system that gives conflicting information, offers no hands on training for new employees and constantly experiences internal glitches. Worse than that, employees have zero time to complete the online tutorials due to workloads. Administrators have commented about having to take time out of their personal lives to complete them after working hours. New employees with leadership potential are "microwaved" into management positions and receive little technical training, often leaving them void of the technical skill sets needed to do their job or to train others. Lousy administrators are promoted to senior positions when track records aren't congruent with the skills and experience one would deem necessary. 5. New grad Dr's are sometimes sold a bill of goods on practices that are failing or, are given practices that are so far in the red it'll be nearly impossible for teams to keep their heads above water or bonus. Newer doctors are sometimes naive in not knowing they are the "leader of the practice", and admin sometimes use this to their advantage. 6. Turnover is over 50% (this is a real statistic) and great employees are leaving by the masses to join competitors. The turnover exodus has become the norm and mid/upper level management are usually not surprised by employees leaving. Most employees leave for better pay and benefits, but a good chunk leave due to lack of support, having an unrealistic work load and burning out. Everyone is just a number, everyone is replaceable, a warm body is better than nothing. This is what the mindset has become. There are countless job openings left unfilled all over the company. 7. Work life balance is hard to come by. Be expected to dedicate your life to this company. Sick days are a secret (literally... you have to ask the right person at home office to actually use them) and are only offered to salary team members. 8. Extremely production driven. Struggling practices are given outrageous production goals. If you're a successful office, you'll be expected to produce more and more each month. Be prepared for a new "challenge" or "incentive" week to week to increase production numbers. While production challenges can be fun and fruitful, they seem to loose their flavor with Dr's and teams when offered so frequently. 9. The disconnection gap between home office and the field is monumental. Decisions are made from the top with outdated, little, or no experience of what working in the field is actually like, and cause and effect of decisions are often not considered. Senior/executive level admin should spend more time IN practices and less time behind their computers. 10. Following company restructuring, training offered to offices and teams is below subpar. While computer based training can be beneficial in some aspects, hands on training is the most effective way to train new and existing team members. I understand that companies must often review budgets and look for places to cut corners. However, education is not the place to cut funds. Especially for a company that is already struggling with education and implementation. Success is learned through trial and error. Not by clicking through a tutorial.

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    39 people found this review helpful

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