Heartland Express Reviews | Glassdoor

Heartland Express Reviews

Updated April 6, 2017
89 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Heartland Express Chairman & CEO Michael Gerdin
Michael Gerdin
37 Ratings

89 Employee Reviews

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Pros
  • Good company to work for and a lot of opportunity (in 5 reviews)

  • New corporate office great people to work with (in 4 reviews)

Cons
  • They do not care about home time (in 12 reviews)

  • Long hours, dated fleet management/load planning software (in 8 reviews)

More Pros and Cons

  1. "Proud to work for Heartland Express"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Liberty, IA
    Current Employee - Anonymous Employee in North Liberty, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Express full-time (Less than a year)

    Pros

    Heartland Express has taken tremendous care of my family and I feel tremendous pride in working for them. We pay our drivers fairly and truly care for their needs. As a debt-free company, our paychecks always clear and our trucks are all paid for in cash... which leads to up-to-date equipment and the very best driver experience.

    Cons

    Heartland's commitment to safety can sometimes lead to fewer miles during periods of inclement weather.


  2. "Good place to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Heartland Express full-time (Less than a year)

    Pros

    They always had loads and trailers available and always got me home when I wanted.

    Cons

    I don't really have any cons


  3. "operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Manager in Indianola, IA
    Former Employee - Logistics Manager in Indianola, IA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Heartland Express full-time (More than 10 years)

    Pros

    New corporate office great people to work with.

    Cons

    Too short sighted, not seeing the whole picture only worried about keeping shareholders happy. Long hours for day ops usually 12 or more scheduled 07:00-17:00 but never that short and if you can get done in the allotted time, management will give you a bad review. Nights have a set 12 hours and then home.

    Advice to Management

    Bring back the way Russ ran the company .


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  5. "I have no idea what fleet I'm on but i'm a driver"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Truck Driver in Green Bay, WI
    Current Employee - Truck Driver in Green Bay, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Heartland Express full-time (More than a year)

    Pros

    still have some Gordon trucks in the fleet with suspension drop and 5th wheel release from the comfort of your cab..freightshakers not intertrashionals

    Cons

    no family values like many carriers out there that only give drivers one day off for every week your out..the company says drivers are the key to the company's success but we're not treated like the others that support us..7-5 maintenance,the Denver terminal..any more than 4-days off:you take the truck to a terminal,clean it out,get a different truck when you come back

    Advice to Management

    family values...driver burnout with only one day off per week,faster trucks,be all the same make/model and equipt the same with bunks and suspension drop


  6. "Honest no holds barred review from former employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Iowa City, IA
    Former Employee - Operations in Iowa City, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Express full-time (More than 5 years)

    Pros

    Weekly paycheck, that they will work you to death for. co workers made it fun place to work. You will learn the trucking industry and all that goes into moving freight from A to B. The education on how not to do things will be a great take away when you leave the company. And you will leave the company

    Cons

    The culture is toxic from the top down. Leadership is emotionally immature at best. They feel that yelling and talking down to people is going to motivate. The CSR's are referred to as "the girls". The hours are long and expectations are unrealistic in regards to workload. "Stay until work is done" they preach. The actual salary is decent but my God they work you to death for it benefits are overpriced. Pay raises are a joke unless your a Gerdin then 40% pay raise can be expected (publicly available). Truly not a good place to work unless you are in dire need of employment. Rest assured though the company is debt free albeit on the backs of their employees that give all have. On the drivers side. Low miles, long sit times, little to no compensation for sitting. Hometime is nonexistent. They do not care about home time. You get home when they let you get home and 90% of the time will be under a load for a 34 restart at most. If you have a family and enjoy spending time with them then Heartland is NOT the company for you. Repeat. If you have a family and enjoy seeing them seek employment elsewhere.

    Advice to Management

    Needs to be a paradigm shift in the way you business. You get more with sugar than vinegar. Honestly grow up and apply the golden rule. Being nice to people isn't going to affect profits. Give back and stop taking all the time. Those who work there know what I am saying.


  7. "Southwest Regional Driver .41 cent a mile"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - South West Regional OTR in Bakersfield, CA
    Former Employee - South West Regional OTR in Bakersfield, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    only pro is weekly pay. drivers are great people

    Cons

    lack of miles, I was getting around 25o miles over 7 days. All delieverys, 90 percent live loads. 12.00 bucks a hour for detention pay after one hour. No respect from DMs or Planners. 14 hour days..5 hours of drive time. the other 9 where waiting for your appointments with around 1 hour of dentention pay. BEWARE!!!!!!!

    Advice to Management

    I know you save money by having the drivers get live loaded and unloaded, but ddrivers are pay to drive, not sit at docks all day for free.


  8. "Driver Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Olive Branch, MS
    Current Employee - Anonymous Employee in Olive Branch, MS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None that I can think of other than weekly paycheck.

    Cons

    55 - 60 hour work week with no overtime pay. Manager is known to throw daily tantrums and is blatantly disrespectful. There is no teamwork, loads are t-called and relayed without you being notified and you manually have to send preplans to each truck

    Advice to Management

    my review speaks for itself


  9. Helpful (2)

    "Heartland is not a leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pacific, WA
    Former Employee - Anonymous Employee in Pacific, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Heartland Express full-time (More than 5 years)

    Pros

    Company has some good employees who go above and beyond to keep drivers and upper management happy. Has employees that help support each other through tough times

    Cons

    Not innovative, not an industry leader, doesn't take risks, does not diversify in opportunities such as intermodal or dedicated operations that you will see with Schneider, JB Hunt, Swift, Interstate Distributor, Werner. Heartland believes that having money in the coffers and being debt-free makes the company the best. Gordon's AS/400 was top-notch; Heartland's was archaic and time-consuming. Ask the employees what they think. In addition, I never knew what their business model was. It seemed more of a used tractor/trailer dealership that hauled freight on the side. Communication from upper management was terrible.

    Advice to Management

    I was with Gordon before Heartland purchased the company. Gordon had its issues, but they cared about the employees more often than not. The Gordon family had and will always have my respect. I don't feel that way about Heartland. I hate to give advice to a corporation which thinks they know it all, but here goes. The people that work the ops floor every day, are the company's backbone. You will take from them (their hard work and dedication) and pat yourself on the back for the job they do for you as if you did it yourself. But until you realize that you can't take your self-imposed glory with you when you go, you will always be reviled and looked down upon for your ignorance and lack of character.


  10. "Not bad at all"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at Heartland Express full-time (Less than a year)

    Pros

    The salary position is great.

    Cons

    Don't have anything negative to say.


  11. "Team Driver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Driver in Phoenix, AZ
    Current Employee - Team Driver in Phoenix, AZ
    Recommends

    I have been working at Heartland Express full-time (More than 10 years)

    Pros

    Respect for drivers ,great solo miles

    Cons

    No Team Freight,Team Dispatcher very Unfriendly

    Advice to Management

    Stop Advertising for Team Drivers when you people know you don't have the freight..Great Solo miles


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