Heartland Payment Systems Relationship Manager Reviews | Glassdoor

Heartland Payment Systems Relationship Manager Reviews

Updated April 18, 2017
167 reviews

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Relationship Manager

3.2
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Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
122 Ratings

Employee Reviews

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Pros
  • You work from home or out in your territory with very little communication with upper management (in 20 reviews)

  • Work/life balance is what you make it depending on your work ethic (in 19 reviews)

Cons
  • The profits to the sales force became smaller because Managment claimed our cost had increased (in 22 reviews)

  • Your work life balance can suffer because of it (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Solid Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Silver Spring, MD
    Current Employee - Relationship Manager in Silver Spring, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    Heartland sells a good and solid product. They make sure you keep your clients happy. You get residuals on your sales. Being a direct Credit Card Processor they can actually make a different for business owners.

    Cons

    For sales is all commission only. If you have a bad month you do not get paid. Its an extremely competitive market and you will be competing with other companies all the time.


  2. Helpful (1)

    "Great Company to work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Cal-Ida, CA
    Current Employee - Relationship Manager in Cal-Ida, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    The Support for both employees and customer service is outstanding.

    Cons

    If selling card processing for an outstanding direct processor with a short sales cycle is what you are looking for there is no Con. Activity will equal your opportunity.

    Advice to Management

    Consider Territory Management that can assign each RM with a number of target accounts to call on per territory every week/year (example 2,500 merchants per year per RM and track FTA's based on this sales metrics) - manage relationships outside of assigned territory on an account per bases. When considering the results, it would be better customer retention, less frustration both by customers being called on by to many RM's and happier RM's whose time is being well spent.


  3. "Great Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Sacramento, CA
    Current Employee - Relationship Manager in Sacramento, CA
    No opinion of CEO

    I have been working at Heartland Payment Systems (Less than a year)

    Pros

    Amazing training. Team atmosphere. Positive work environment.

    Cons

    No cons really. Hard work will pay off for the right kind of sales person.


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  5. Helpful (5)

    "Entrepreneurs and Relationship Building Sales Pros Make Terrible Telemarketers, and Lying is Never the Way.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Relationship Manager in Edmond, OK
    Former Employee - Inside Sales Relationship Manager in Edmond, OK
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    Heartland truly is the kind of company anyone should be proud to represent. An honest and transparent company that operates with integrity and is focused on doing business the right way with great products and services and they do this in a very shady, non regulated, niche of running a business in regards to credit card payment processing.

    Cons

    The slogan on the company sign as you enter the building says "Entrepreneurs respectfully Serving Entrepreneurs", in the interview they stress a desire to hire entrepreneur minded individuals that are rapport building business professionals partnering with other businesses and providing honest services and pricing... After being hired because this description fit my skill set perfectly, they provided no feedback or coaching whatsoever just demanded that you were hired to telemarket to cold leads and they did not want anyone actually building the business they promised you could earn equity in and someday sell... Ya don't hire entrepreneurs or business starters to sit and dial 100 warn out cold leads instead of using hot and warm leads to start a network to provide referrals and such.

    Advice to Management

    Be honest in hiring, if you want someone to just call over and over like a machine say so, don't promise an entrepreneur the opportunity to build a business working with other entrepreneurs if you're not going to allow them to do that.


  6. Helpful (4)

    "Don't Drink the Kool Aid- Just Run"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in New York, NY
    Current Employee - Relationship Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Great co workers people just trying to earn money to support their families.

    Cons

    Weird "cult" like environment. 3 out of 10 people per month quit! They have to keep hiring, horrible industry. Heartland employees great BS artists to try and keep new hires hooked so they make money off your hard work. You will not make any money!!!! I repeat you will not make any money!!!! Heartland will not make you rich, no matter what they say. You will be dead broke and burn through any savings being loyal to them. They pay you nothing and micro manage you like you are 10 years old. They need to send motivational texts everyday and all day just to keep you engaged. They do not care about you. They try and sell you on vesting and that they are rescuing merchants from the bad guys, More BS. Heartland is not the the best and does not offer the best rates. How can a company be based in NJ since 1997 and be hiring people every week. People buy their crap and then go broke and leave. Do not let this happen to you.

    Advice to Management

    Shame on all the Division Managers and VPs of sales. Tell people the truth that you need to be still living in your parents basement to work here before you steal their life savings and laugh all the way to the bank.


  7. Helpful (6)

    "Too much stress."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Pelham, NY
    Current Employee - Relationship Manager in Pelham, NY
    Doesn't Recommend
    No opinion of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Impressive company in not so impressive industry. They promote honesty and transparency in a dishonest business, which is cool. Met a lot of very nice people. I think the company tries to do what's right.

    Cons

    They sold themselves to me as a great place to make great money with a lot of freedom to make it happen. It is just too hard to make that money. Too many quotas and requirements and a lot of stress to make them. It seems like only the ones who have been selling merchant services for a while, either here or elsewhere, are making decent money. No base salary adds to the stress. When hired, I was told I would be making money and not worrying about making the minimums by the fourth month, but it is not happening often enough even now, many more months in. I liked that they have a system for success - 50 phone calls and face-to-face contacts a day didn't seem like that much originally - but it is really hard to keep up with it and everything else there is to do. You need a lot of small deals a month to keep afloat while the big deals are in the works but there is not enough time to do it all..

    Advice to Management

    Give people a small base salary to build their book of business on and you would keep more good people..


  8. "Relationship Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Wilton Manors, FL
    Current Employee - Relationship Manager in Wilton Manors, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems (More than a year)

    Pros

    great products and team members

    Cons

    Tough sales environment. The industry has a bad reputation that is a major stumbling block when selling.


  9. Helpful (5)

    "Does not care about employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in San Francisco, CA
    Current Employee - Relationship Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    Great earning potential. 50% commission on deals that are signed and approved. There are some great people at this sales level. Fun meeting merchants in the field as well.

    Cons

    For some reason this company is extremely combative a lot of the time towards reps...WHO ARE OUT IN THE FIELD MAKING THE COMPANY MONEY! Getting applications for merchants approved is a nightmare half of the time.

    Advice to Management

    Promote from within the company. Incentivize the DM's to want to move up from an RM position. Do not hire DM's from outside the company with no industry or outside sales experience.


  10. Helpful (1)

    "Training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Atlanta, GA
    Current Employee - Relationship Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than 3 years)

    Pros

    Heartland is a great company to work for. They seem to really care about their employees as well as their customers.

    Cons

    If you are in training and you have never done merchant processing, your chances for success are very limited. They hire managers that have no industry experience and it leads to frustration of new hires because they do not get adequate support and training. The blind are leading the blind while pressuring the new hires to reach sales quota.

    Advice to Management

    Change training for relationship managers to classroom training rather than phone and online training. An inexperienced manager cannot teach a new hire in the field, or with ride alongs.


  11. Helpful (2)

    "10 year veteran"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Boston, MA
    Current Employee - Relationship Manager in Boston, MA
    Recommends
    Positive Outlook

    I have been working at Heartland Payment Systems full-time (More than 10 years)

    Pros

    Limitless opportunities for self starters. Great technology and many valuable solutions options for those who don't want to be just another "credit card processor". Great customer service call center, decent online CRM, great online network to get up to speed with products and training.

    Cons

    Difficult to build portfolio on just cold calling though it can be done.