Heartland Payment Systems Reviews | Glassdoor

Heartland Payment Systems Reviews

Updated February 18, 2019
682 reviews

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3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
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Jeffrey S. Sloan
2 Ratings

Employee Reviews

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Pros
  • "Wonderful work/life balance and freedom to own your book of business" (in 32 reviews)

  • "Work from home is a plus but comes with micro-managing" (in 26 reviews)

Cons
  • "100% commission can be tough to start" (in 30 reviews)

  • "If you don't have a book of business don't work here" (in 14 reviews)

More Pros and Cons

  1. "Happy Veteran employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Division Manager in Kenosha, WI
    Current Employee - Division Manager in Kenosha, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than 5 years)

    Pros

    earn what you are worth-no limits.Advancement opportunities always available.
    Coaching and mentoring to always improve.

    Cons

    For the right fit, there are no cons.

    Advice to Management

    N/A


  2. "Sales Team"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    Great business environment that provides a lot of opportunity for growth.

    Cons

    Commission only position which requires a lot of entrepreneurial mentality to succeed

  3. "Outside Sales / Relationship Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great products and services! Very merchant focused.

    Cons

    Best if you already have training / experience in the industry. While they share the basics in the beginning, training is “learn as you go”, trial & error for the most part.

    Advice to Management

    Get a CRM platform that is easier to use / update and provides accurate information.


  4. Helpful (4)

    "Make sure you have a strong book of business before joining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA
    Former Employee - SPA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    Commission is cap-less and you can make it your own to fit your needs

    Cons

    NO SALARY! If you are coming off the street with no payroll experience, be prepared to have no source of income for a few months. Give you very little for a monthly expense allowance so you are starting this job on your own dime.

    I recommend you work at another payroll company before moving over to Heartland. You need to have a good book of business before coming over or you will not be successful.

    Advice to Management

    Need to give rookies some form of a salary while training. Not fair to expect someone to work for free while they figure out the company and how to be successful. Also, need to train TMs to be better managers and restructure their commissions, they are focused on their own sales instead of their teams success.


  5. "If you have a mentor or sales background, it's not too bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payment Specialist
    Former Employee - Payment Specialist
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    Vesting and unlimited earning potential. Revenue sharing partnership opportunities, easy to engage in cross functional projects with product and project development depts.

    Cons

    A lot of rejection. 80 to 90 percent of your peers you are hired on with fail.


  6. "Really Enjoyed My Time There"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor
    Recommends

    I worked at Heartland Payment Systems full-time

    Pros

    Excellent company culture, reasonably priced - if not relatively cheap - family plan for health insurance, top-notch onsite company gym

    Cons

    Salaries are a bit low within the market


  7. "Great benefits, managers don't provide needed tools"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Doesn't Recommend

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    The benefits and perks are great. They have a Gym, a cafeteria, a daycare and provide schooling. They also have great perks like picnics, family of 4 paid admission to Holiday World, etc

    Cons

    You don't have the tools or updated information to do your job efficiently. Managers act like they don't care when issues are brought to their attention.

    Advice to Management

    Make sure employees have the information and tools needed. Also when issues arise they need to be addressed and not pushed under the rug.

  8. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Austin, TX
    Current Employee - Relationship Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    HPS is the most reputable comp-any I have ever worked for

    Cons

    Merchant Services Industry sometimes has na bad reputation

    Advice to Management

    none


  9. Helpful (1)

    "Business Solutions Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Solutions Consultant in Orlando, FL
    Current Employee - Business Solutions Consultant in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    This company has a great atmosphere for learning. Management is very supportive and is a great place to work for young people that are new to the Sales arena or those that have already built wealth and want to remain active

    Cons

    This is a commission only based company that encourages an entrepreneurial environment but also doesn’t pay fairly for expenses so people working here must come up with their own funds to travel to accounts, have an office line and take care of their vehicles. The pay just isn’t there.

    Advice to Management

    Commission only is a great work incentive but the company should pay expenses. Doing so would help reps to afford traveling to accounts to prospect, present and close deals.


  10. Helpful (4)

    "***RUN AWAY AS FAST AS YOU CAN***"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There are no pros with this company.

    Cons

    Commission Only, company wants you pay for your gas, tolls go out and work 40 hours with no pay and when you do sign a deal there’s all kind of bs from underwriting. I signed a deal in October 2018 and I got paid on it in December. If you choose to work for this company, your financial situation will get worse. Imagine waking up every morning, meeting after meeting, conference calls, prospecting, 45+ hours a week with no pay.

    Advice to Management

    The new leadership now are the most unprofessional people I’ve ever work with. They don’t need any advice, they need to be fired.