Heartland Payment Systems Reviews | Glassdoor

Heartland Payment Systems Reviews

Updated August 19, 2018
650 reviews

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3.2
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Jeffrey S. Sloan
2 Ratings

650 Employee Reviews

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Pros
  • "Wonderful work/life balance and freedom to own your book of business" (in 30 reviews)

  • "Flexible with work from home needs" (in 25 reviews)

Cons
  • "Con for most people is that it is 100% commission and starting without a book of business" (in 28 reviews)

  • "Training and support from management for sales force is sketchy" (in 24 reviews)

More Pros and Cons

  1. Featured Review

    "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Recruiter in Edmond, OK
    Current Employee - Sales Recruiter in Edmond, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Unparalleled culture! Management is so supportive and encouraging. never ever micromanaged! Heartland truly takes the BEST care of their employees. I have bene here for 6 months and this has been the best choice for my career. Could not be happier to be apart of the Heartland team.

    Cons

    Depending on the role, certain levels of advancement may be limited.

    Advice to Management

    Keep doing what you are doing! Your leadership mentalities are shaping the culture that Heartland is known for and proud of today!


  2. "Payroll & HR Division - Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Advisor in Houston, TX
    Current Employee - Senior Product Advisor in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    They treat their employees very well, and the Payroll & HR solutions are excellent. Wonderful work/life balance and freedom to own your book of business. Lots of upward mobility in a growing division. Even at entry level positions, your voice will still be heard by management.

    Cons

    If you do not have industry experience, you need to be a quick study to get off the ground.

    Advice to Management

    Keep supporting your reps well!

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than 3 years)

    Pros

    There is unlimited potential for growth within the organization.

    Cons

    I cannot think of any issues that are not present within most organizations.


  4. "Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Winston-Salem, NC
    Current Employee - Relationship Manager in Winston-Salem, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Great company with a great reputation in the industry.

    Cons

    Better training and easier access to information on the products the RM sells.


  5. Helpful (1)

    "Payroll SPA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Specialist
    Current Employee - Payroll Specialist

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    On-Line training is out of this world good.

    Cons

    They need to scrap the multi level marketing structure. It feels gross. All management is concerned about is head count.


  6. "Read your employment agreement carefully"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The service center is pretty good but even that has suffered under the Global Payments acquisition of Heartland.

    Cons

    Read your employment agreement carefully. They slip in a 3 to 5 year non-compete/non-solicitation clause. If you are vested when you leave, they will redact your commission reports so you will have no merchant names or account numbers on your report to verify your pay. You will literally be in the dark and receive an ACH in your bank account with no names or account numbers to back it up. This practice started with the original founder of Heartland and has continued to this day. They may even decide to shut off your residuals when you leave their abuse and find another processor to work for so you can provide for your family.

    The way they treat current salespeople is abhorrent. When you leave it's even worse. Run as fast as you can away from this job.

    They tout on Linked In that they have never changed their 94 compensation plan. It's a total lie. If you worked at Heartland for any length of time, they changed it constantly by reducing the residual amount for investing in the payroll division, to pay for bank or association relationships or just a plain money grab.

    If you are selling merchant services for them, they demand that you give leads to the payroll sales reps even if those sales reps have no experience selling payroll. They call it "stronger together". And the same is true for payroll sales reps in the reverse, if you are good at selling payroll, they will demand that you give leads to the merchant services reps even if they too have no experience. It's absolutely awful.

    Advice to Management

    I have no advice. They never listen to anyone and they are truly unapologetic about how poorly they treat the Sales Department.


  7. Helpful (3)

    "Payroll sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Senior Advisor in Los Angeles, CA
    Former Employee - Product Senior Advisor in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    People were nice. Training was good.

    Cons

    Straight commission and no name recognition for payroll. Very hard to compete with the known players

    Advice to Management

    Pay a base salary. Expecting people to hang on to a carrot of vesting when you know most will burn out before allows you to make a lot of money at the expense of others. Not paying any expenses either is not cool at all.

  8. Helpful (9)

    "Worst employer in USA!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Seattle, WA
    Former Employee - Relationship Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time (More than 3 years)

    Pros

    Hands off management, company provided iPad.

    Cons

    Violates law, found guilty of not informing employees of local paid time off ordinance then fires whistle blower without cause.

    No pay - commission only.

    Management lies, about one call close being norm but unable or unwilling to demonstrate or teach skills at appointments set by management.

    Management lies about commission, told that “signing bonus” would be paid and instead of $Thousands received under $8 for months of work. No management accountability for untrue statements even when in writing.

    Totally focused on FTA (First Time Appointment) metric, with 30 day protection on new opportunity in long 6 to 9 month sales cycle environment. System designed to squeeze contacts out on new employees with little to no support from “management”.

    Advice to Management

    Fire Washington management and follow law. Pay people


  9. Helpful (1)

    "good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    open schedule and sales support

    Cons

    very aggressive sales needed to make good money


  10. "Sales Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Sales in Oklahoma City, OK
    Current Employee - Vice President Sales in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than 3 years)

    Pros

    Authentic Leadership! Excellent Culture! Work is Fun! Compensation and Lifetime Residual Income- doesn’t get any better!

    Cons

    With the massive growth we are experiencing, we need to improve internal communication.

    Advice to Management

    Stay focused on our customer centered approach!


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