Heartland Payment Systems Reviews | Glassdoor

Heartland Payment Systems Reviews

Updated October 19, 2018
660 reviews

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3.1
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Jeffrey S. Sloan
2 Ratings

660 Employee Reviews

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Pros
  • "Wonderful work/life balance and freedom to own your book of business" (in 31 reviews)

  • "Flexible with work from home needs" (in 24 reviews)

Cons
  • "Con for most people is that it is 100% commission and starting without a book of business" (in 29 reviews)

  • "Training and support from management for sales force is sketchy" (in 24 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Recruiter in Edmond, OK
    Current Employee - Sales Recruiter in Edmond, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Unparalleled culture! Management is so supportive and encouraging. never ever micromanaged! Heartland truly takes the BEST care of their employees. I have bene here for 6 months and this has been the best choice for my career. Could not be happier to be apart of the Heartland team.

    Cons

    Depending on the role, certain levels of advancement may be limited.

    Advice to Management

    Keep doing what you are doing! Your leadership mentalities are shaping the culture that Heartland is known for and proud of today!


  2. "For the right person, this can be a life changing opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than 10 years)

    Pros

    Ability to run it like it's your own business

    Cons

    Without proper and consistent activity, chances for success or low. Your ability to build out a trong referral network is key.

  3. "Outside sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative
    Former Employee - Outside Sales Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    reputable company with good CRM,

    Cons

    outdated technology, 100% commission with no help with expenses

    Advice to Management

    invest in your apps and R&D


  4. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Edmond, OK
    Former Employee - Sales in Edmond, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    Growing rapidly company and continually evolving.

    Cons

    Do not like the office environment type job.


  5. Helpful (13)

    "Payroll Sales Reps beware! You will never make the money they say you will. Go work for a company with a base salary."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Atlanta, GA
    Former Employee - Territory Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    Good health benefits! Good job for someone that needs good benefits but does not need a good income and has another revenue stream. The payroll specialists are good for the most part.

    Cons

    You will not make any money at this job, You get paid 100 percent commission but are required to be on internal sales meetings and not get paid. You are technically a W2 employee but some weeks won’t even make minimum wage. They should be upfront with new reps and tell them you better have a years salary saved up to take this job or have a second job on the side. The margin in payroll is too small and you will never become vested. The Heartland platform is setup for small businesses and they don’t pay much which equals small commissions.

    Advice to Management

    Why would you pay a Sales Manager a big salary when the team is doing all the work and not making any money? The manager should be on 100 percent commission too and not be given a year of ramp up pay unless you are doing that for the sales reps that are actually out pounding the pavement everyday.


  6. "Relationship Manager"

    StarStarStarStarStar
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    Flexibility - make your own hours. Work from home.

    Cons

    100% Commission, stingy benefits, little to no support from management, questionable ethics.

    Advice to Management

    Invest in your people


  7. "Payroll Tax Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Birmingham, MI
    Former Employee - Anonymous Employee in Birmingham, MI
    Doesn't Recommend
    Negative Outlook

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    The staff and senior staff are wonderful to establish camaraderie and cohesively work with on a day-to-day basis.

    Cons

    Leadership supports harassment and condones supervisors to utilize intimidation tactics and threats of physical assault against staff members. Pay is much less than market rate and people are not advanced based on merit. Don’t bother filing a harassment claim with management, Human Resources and executive leadership; they only care if you proceed with a lawsuit. Other than that, they promote toxic work environments and illegal behavior in the workplace. Beware and apply elsewhere!

  8. "New client specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    I was able to go to class at 6 pm to 8 and work all morning

    Cons

    Nothing was bad about Heartland


  9. "Payroll Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Specialist in Alpharetta, GA
    Former Employee - Payroll Specialist in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (More than 3 years)

    Pros

    Able to maintain work/life balance. On-going training and developing their staff each quarter, especially year-end to provide quality service to clients.

    Cons

    The good outweighed the bad...

    Advice to Management

    I'm certain that they are aware of the issues.


  10. Helpful (2)

    "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Oklahoma City, OK
    Former Employee - Human Resources in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    Great overall company culture, decent pay and benefits

    Cons

    Systems are not integrated, which creates a lot of duplicated processes; little time for innovation and goal-setting; meeting numbers/deadlines often trumps the need for quality; micromanaging becomes necessary with all the duplicated processes; most employees are commission only which creates a huge turnover rate and need for backfill - this pulls already limited corporate bandwidth away from quality and innovation; communication across departments (common in mergers); in my personal experience management did not have a vision nor desire to lead/encourage staff and invest in employees.

    Advice to Management

    Restructure - less at the top and bottom, more in the middle. Hire people you want to invest in and give them a path to grow. Treat them like long timers and they’ll be long timers. Don’t burn out your talent or spin their wheels handling entry level processes.


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