Heartland Payment Systems Reviews | Glassdoor

Heartland Payment Systems Reviews

Updated June 22, 2017
543 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Jeffrey S. Sloan
1 Rating

543 Employee Reviews

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Pros
  • Work/Life balance is what you want it to be (in 22 reviews)

  • You work from home or out in your territory with very little communication with upper management (in 21 reviews)

Cons
  • The profits to the sales force became smaller because Managment claimed our cost had increased (in 22 reviews)

  • Your work life balance can suffer because of it (in 11 reviews)

More Pros and Cons

  1. "Human Resources"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Pittsburgh, PA
    Former Employee - Human Resources in Pittsburgh, PA
    Recommends
    Positive Outlook

    I worked at Heartland Payment Systems part-time (More than a year)

    Pros

    Great work/life balance
    Worked with great people who cared about each other
    The work environment was fun, social, and team-oriented
    Good 401k and PTO - nice benefits overall

    Cons

    Very low pay
    Lack of communication/transparency from upper management
    Disorganized - many messes and fires for a few who cared to put out.

    Advice to Management

    Invest in your people. Compensate more competitively.
    Your fun culture and relaxed atmosphere is a great perk, but be careful it doesn't bring with it poor talent.


  2. "Good experience with the company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Los Angeles, CA
    Current Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    Great sales experience I would only recommend for the strong hearted.

    Cons

    Not enough time with managers

    Advice to Management

    Build a .better bond with team members


  3. "Systems Administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in Plano, TX
    Former Employee - Systems Administrator in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (More than 5 years)

    Pros

    Lots of technology to work with and learn . Great opportunity to grow.

    Cons

    Strict. Every mistake has the possibility of ending in termination.


  4. Helpful (7)

    "Withholding Compensation of Portfolio Residuals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Winston-Salem, NC
    Former Employee - Relationship Manager in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (More than 10 years)

    Pros

    I worked as a Relationship Manager at Heartland for more than a decade. I loved the culture and the endless income potential. It was the perfect place to work until the acquisition by Global.

    Cons

    When I left to join a competitor, in May 2017, I still had 5k owed to me in Signing Bonus and a few thousand in monthly residuals that CEASED! Global decided to stop paying me the monies owed me and also the portfolio of residuals that I had left. It was a very disenchanting sunset on a company that I once believed in, and I will not be silenced until I am compensated for the work I did. Beware of companies that promise you their previous owners dreams and not fully disclose their own.


  5. Helpful (2)

    "Senior Product Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Advisor in Princeton, NJ
    Former Employee - Senior Product Advisor in Princeton, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    Heartland is the perfect company for someone who has experience in the payroll or merchant service industries. They provide a unique opportunity that appeals to anyone with an entrepreneurial spirit.

    Cons

    The lack of training!!! They will throw you in the field with very little lack of knowledge and you can drown quickly if you don't know how to swim or figure it out asap!

    Advice to Management

    Develop a better training program and diversify your employees.


  6. "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager in Lafayette, LA
    Current Employee - Territory Sales Manager in Lafayette, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than 3 years)

    Pros

    Benefits and Hours, commission structure

    Cons

    Competion and lack of products for success

    Advice to Management

    Create more universal equipment for generic markets


  7. "The most misogynistic place you will ever work at."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Instructor in Warrendale, PA
    Current Employee - Call Center Instructor in Warrendale, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    Fellow employees make the day bearable. Pay has recently been adjusted to close to what the employees should be paid.

    Cons

    You will get nowhere if you're a woman, unless you're an attractive woman, in which case you will have to sleep with management to get anything done.
    Management constantly mansplains everything to you and takes credit for your work to the point where you are practically a private secretary and have to grin and bear it while they putz around. Horrible inequality, if you aren't a man, you get nowhere.

    Advice to Management

    More equality, appreciate the employees that put in the hard work, and not just the men.


  8. Helpful (3)

    "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Jacksonville, FL
    Former Employee - Territory Manager in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    Should be flexible work schedule, but doesn't work out that way.

    Cons

    Commission only, very poor training and micromanagement. They want your connections and push you out.

    Advice to Management

    Need to pay sales force a salary for the hard work.


  9. "Great corporate culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager in Cleveland, OH
    Current Employee - Territory Sales Manager in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    Autonomy to work without management getting in your way

    Cons

    Commission only which can be difficult if you get out to a slow start

    Advice to Management

    None. Great job


  10. "RM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Atlanta, GA
    Current Employee - Relationship Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Heartland Payment Systems (Less than a year)

    Pros

    The schedule is great and flexible.
    The values of the company are great.
    The product is great.

    Cons

    You really need to be a self starter and keep focused.
    The training could be better.

    Advice to Management

    Something is missing in my experience with keeping the training moving forward. There are great systems in place to help people achieve success but they are not being effectively implemented.


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