Heartland Payment Systems Reviews | Glassdoor

Heartland Payment Systems Reviews

Updated December 14, 2018
672 reviews

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3.1
StarStarStarStarStar
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Jeffrey S. Sloan
2 Ratings

Employee Reviews

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Pros
  • "Wonderful work/life balance and freedom to own your book of business" (in 32 reviews)

  • "Work from home is a plus but comes with micro-managing" (in 26 reviews)

Cons
  • "outdated technology, 100% commission with no help with expenses" (in 30 reviews)

  • "If you don't have a book of business don't work here" (in 13 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Recruiter in Edmond, OK
    Current Employee - Sales Recruiter in Edmond, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Unparalleled culture! Management is so supportive and encouraging. never ever micromanaged! Heartland truly takes the BEST care of their employees. I have bene here for 6 months and this has been the best choice for my career. Could not be happier to be apart of the Heartland team.

    Cons

    Depending on the role, certain levels of advancement may be limited.

    Advice to Management

    Keep doing what you are doing! Your leadership mentalities are shaping the culture that Heartland is known for and proud of today!


  2. "Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relationship Manager in Oklahoma City, OK
    Current Employee - Client Relationship Manager in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Vibrant atmosphere, upbeat and encouraging. A culture of forward progression.

    Cons

    I'm still looking for a "CON" in this company

    Advice to Management

    Build the U, don't slow the train.

  3. "E-Business Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - E-Business Consultant in Oklahoma City, OK
    Current Employee - E-Business Consultant in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Great work environment , team oriented, great leadership, vision and community

    Cons

    Inside sales can be feast or famine like any sales but more so if the outside team doesn't refer in accounts

    Advice to Management

    Allow E-Comm to be exclusive like payroll


  4. "Technical Support, Travel Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Trainer in Rochester, NY
    Former Employee - Technical Trainer in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Heartland Payment Systems full-time (More than 3 years)

    Pros

    Awesome workplace, lots of travel opportunities, easy to move up

    Cons

    High stress, uneven pay across new and old employees


  5. "solid company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems full-time

    Pros

    it was a decent job

    Cons

    nothing really to comment on

    Advice to Management

    nothing, they were good.


  6. "A company that cares about the employee and the customer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Edmond, OK
    Current Employee - Recruiter in Edmond, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    The work culture is unrivaled. The constant ways that they show their care for their employees is thoughtful and top-notch. There is no other place I would rather work.

    Cons

    Honestly cannot think of a con.


  7. Helpful (4)

    "Relationship Manager - Do not do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Northeast, NY
    Current Employee - Relationship Manager in Northeast, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Heartland Payment Systems full-time (More than 5 years)

    Pros

    Freedom to look for a real job when you realize you were sold a concept.

    Cons

    Unethical behavior from the top down. Parent Company needs to wake up and take heed of what is going on at Heartland. Its a shame, the standards of excellence that used to exist are long gone. As a new hire you have no chance of properly learning the industry to be successful because "upper management" have no idea how to do what RM's do. It is a very complicated industry to begin and with no true mentoring and guidance you will fail. Impossible to get "vested" unless you were hired in the 90's. As an RM you are a minion and are enslaved to make management a fortune. In a "TM "promotion" you are now simply a recruiter with an extraordinary burden of continuously managing the massive turnover you will incur because people who buy in, quickly realize they can not pay their mortgage here. Unless this place changes dramatically, this is a glorified Amway pyramid scheme.

    Advice to Management

    Experienced Leadership, Professionalism, Diversity and true mentor-ship are nonexistent. Whoever is in charge needs to take a hard look at your Field Management trends and behaviors.

  8. Helpful (10)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager
    Former Employee - Relationship Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time (More than 3 years)

    Pros

    They have a great comp plan

    Cons

    They are constantly singing you to get sine of that comp back.

    They preach a unique culture but since being taken over by Global Payments they have become as sleazy as many other processors.

    The life blood of their business, the sales reps, are treated as a commodity and unless you are part of Vince’s inner circle you are constantly swimming uphill.

    Many of the division managers are useless and do nothing to support their people.

    This company is so busy scheduling meetings you barely have enough time to sell anything

    Advice to Management

    The fish stinks from the head and management should get rid of some of the dead weight and replace them with some motivational and inspirational leaders.


  9. Helpful (4)

    "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Doesn't Recommend
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    There are no pros to this slimy company

    Cons

    Lie about their compensation plan to get you to start peddling for them. Sleazy territory manager who asks you to do things which are unethical. Avoid.

    Advice to Management

    None, they know what they are doing and don't care. As long as they minions out in the field lying and stealing and Territory managers doing the same, they are all cozy. What comes around goes around.


  10. "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Indianapolis, IN
    Current Employee - Territory Manager in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than 3 years)

    Pros

    Heartland is one of the very few companies in the Merchant Services industry that holds their sales reps accountable for all their words and action. They are also a company that backs up what we tell our customers when we are selling. They have the best customer service in our industry and have won awards in this department.

    Cons

    None!! I love working for Heartland and I have been here for over 3 years!