Heartland Payment Systems Reviews | Glassdoor

Heartland Payment Systems Reviews

Updated June 23, 2018
642 reviews

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3.2
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Jeffrey S. Sloan
2 Ratings

642 Employee Reviews

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Pros
  • "Super encouragement, healthy learning opportunity, work-life balance is good" (in 29 reviews)

  • "Flexible with work from home needs" (in 25 reviews)

Cons
  • "Con for most people is that it is 100% commission and starting without a book of business" (in 28 reviews)

  • "Training and support from management for sales force is sketchy" (in 24 reviews)

More Pros and Cons

  1. "Sales Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Sales in Oklahoma City, OK
    Current Employee - Vice President Sales in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than 3 years)

    Pros

    Authentic Leadership! Excellent Culture! Work is Fun! Compensation and Lifetime Residual Income- doesn’t get any better!

    Cons

    With the massive growth we are experiencing, we need to improve internal communication.

    Advice to Management

    Stay focused on our customer centered approach!


  2. "Division manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Division Manager in Rochester, NY
    Current Employee - Division Manager in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than 10 years)

    Pros

    Work life balance, financial stability, great culture

    Cons

    Need to focus on competitive product development

  3. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Jeffersonville, IN
    Former Employee - Team Leader in Jeffersonville, IN
    Recommends
    Negative Outlook

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    The fact that they have wonderful trainer in the gym who cares about people health.

    Cons

    Management don't value there employees.

    Advice to Management

    Teach your people motivate be a mentor. Lead by example


  4. Helpful (3)

    "No longer a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time (More than 5 years)

    Pros

    Flexible schedule, uncapped commissions.

    Cons

    Last year raised cost on employees and customers when the credo was always about transparency and keeping the agreed upon pricing. No longer a company with integrity since Global took over.

    Advice to Management

    Stop micromanaging your 100% commission sales staff.


  5. Helpful (1)

    "Not a good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Heartland Payment Systems full-time

    Pros

    They're flexible until they aren't

    Cons

    Everything else, poor management, poor judgment, poor pay, and poor benefits.

    Advice to Management

    Invest in to your employees


  6. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Recruiter in Edmond, OK
    Current Employee - Sales Recruiter in Edmond, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Unparalleled culture! Management is so supportive and encouraging. never ever micromanaged! Heartland truly takes the BEST care of their employees. I have bene here for 6 months and this has been the best choice for my career. Could not be happier to be apart of the Heartland team.

    Cons

    Depending on the role, certain levels of advancement may be limited.

    Advice to Management

    Keep doing what you are doing! Your leadership mentalities are shaping the culture that Heartland is known for and proud of today!


  7. Helpful (1)

    "Senior Relationship Manager/Ambassador"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time (More than 5 years)

    Pros

    Good residual and margin

    Cons

    Cut throat. Leadership does not care about employees or work life balance. Zero Culture. Should be called Heartless.

    Advice to Management

    Treat people with dignity and respect and show them appreciation. Leaders need good leadership training. Stop the nepotism.

  8. "Senior Product Advisor/ TM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager Payroll/Human Resources in Seattle, WA
    Current Employee - Territory Manager Payroll/Human Resources in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Heartland is all about relationships. With both their employees as well as their clients. With plenty of support, mentoring and incentives, they keep you wanting to strive for more. A GREAT compensation package.

    Cons

    Sometimes a bit of micro-managing. However, the reporting is necessary in working for a public company. Atlas Sales tool can still use some work. Nice new interface but still a bit buggy.

    Advice to Management

    Keep it up! Continue to support your employees. The way you treat your top performers is above and beyond. Don't allow payroll /hr to become the "Red Headed Stepchild".


  9. Helpful (5)

    "Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Edmond, OK
    Former Employee - Relationship Manager in Edmond, OK
    Doesn't Recommend
    Neutral Outlook

    I worked at Heartland Payment Systems (Less than a year)

    Pros

    You work from home, use you own computer and communications device. The basic telephone training was ok, began a month later due to staffing, but it didn't teach the rate-structure side of things.

    Cons

    It was a straight commission job, but there's a micro-management 2-appointment a day requirement for the following week, not the next, or next month. It was a ridiculous measurement for me when I would report my numbers on Friday, and on a Sunday morning receive an email that asked me how I planned to make up for the 2 that I lacked the next week.

    Advice to Management

    Management should grasp a winner when they see one, and for my personality, the more micro-manager tactics there were, that actually demotivated me. I needed training since I had been out of the business for 10+ years; had to earn it back then. But field training on the job by using my sphere to practice on didn't work for me. This job takes 6 months to ramp up to, not 2, and no manager should ride-you in a commission and employee paid expenses environment.


  10. Helpful (2)

    "Division Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Freedom/work life balance, residuals, co-workers

    Cons

    True-ups, 100 percent commission, upper MGMT


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