Heartland Payment Systems Reviews | Glassdoor

Heartland Payment Systems Reviews

Updated May 8, 2017
118 reviews

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Jeffrey S. Sloan
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118 Employee Reviews

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Pros
  • You work from home or out in your territory with very little communication with upper management (in 20 reviews)

  • Work/life balance is what you make it depending on your work ethic (in 19 reviews)

Cons
  • The profits to the sales force became smaller because Managment claimed our cost had increased (in 22 reviews)

  • Your work life balance can suffer because of it (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "It's called a pyramid scam"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Milwaukee, WI
    Former Employee - Sales Associate in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems (More than a year)

    Pros

    Get good money to start

    Cons

    Management takes $$$$ out of your pocket, they do not give a hoot about you unless you bring them business.

    Advice to Management

    At least pretend to care, you remind me on Enron.


  2. Helpful (1)

    "Relationship Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Relationship Manager in San Diego, CA
    Former Contractor - Relationship Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems as a contractor (More than a year)

    Pros

    There are no pros to working with Heartland

    Cons

    They need to pay at least an hourly wage

    Advice to Management

    Pay an hourly wage or salary


  3. Helpful (2)

    "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Indianapolis, IN
    Former Employee - Territory Manager in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time (More than 8 years)

    Pros

    Great place to learn the business

    Cons

    Micro Management, unethical, has a what have you done for me today attitude! Pay is very low & no true vesting

    Advice to Management

    Go out & beat the streets with your reps instead of dictating


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  5. Helpful (11)

    "Not at all what they promise"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Pittsburgh, PA
    Former Employee - Sales Representative in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    You can work from your home. Make your own hours. The market is saturated.

    Cons

    You work fully by Commission and residuals. Once you sign huge accounts they will find a reason to let you go. That way they don't have to pay hear the monthly residuals. I signed a $19 million dollar account and the next week I was laid off


  6. Helpful (7)

    "Talented Reps Look Elsewhere - Hardly Worth the STRESS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Concord, NH
    Former Employee - Sales in Concord, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    Entrepreneurial culture seems noble in an unregulated, over-saturated, cesspool of an industry. There are some talented sales-people, including strong divisional managers. However, Mgt. seems reluctant to introduce newbies to their teams perhaps due to incredibly high turnover. This became obvious when they refuse to ship your company ipad / business cards until you complete 'Jump Start' training by securing 10 leads.

    Cons

    95% of job is Prospecting / Cold-Calling + over-saturated market amounts to STRESS. Applied given Selling Power's Best 50 Co's to Sell For - based on 50% commission structure with plenty of freedom to make it happen. Hardly the case!!!

    They pay you NOTHING – 0% reimbursement for phone / internet expenses or car allowance / maintenance – and even worse, MICRO-MANAGE you like you are 15 years old. Managers require that you send them ‘daily-intention’ emails to hold you accountable on securing leads or what they call first time appointments (FTA’s). Was told to best way to build leads was bake cookies and deliver to prospects... For all the cold-call training modules on networking, catering treats was really your best advice offered aside from hitting up family-friends?

    Brutal sales environment. The industry has a horrible reputation that is a major stumbling block when selling. Regardless of what they tell you, selling for Heartland will not make you enough money to support yourself, let alone feed your family.

    Advice to Management

    Pay reps a stable base salary to build their book of business, cover minimal expenses including phone / internet, so that you retain talented people beyond 1-2 months. Burnout / Turnover seems inevitable without lead generation team and Zero base salary.


  7. Helpful (3)

    "Payroll Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brook Park, OH
    Former Employee - Anonymous Employee in Brook Park, OH
    Doesn't Recommend
    Negative Outlook

    I worked at Heartland Payment Systems full-time (More than 3 years)

    Pros

    120 hours of PTO to start.

    Cons

    Overworked and underpaid. Employees have a client base and management continues to give them more clients and more responibities with no end insight.

    Advice to Management

    Help your employees instead of gossiping about them, and show them respect.


  8. Helpful (4)

    "Don't Drink the Kool Aid- Just Run"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in New York, NY
    Current Employee - Relationship Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Great co workers people just trying to earn money to support their families.

    Cons

    Weird "cult" like environment. 3 out of 10 people per month quit! They have to keep hiring, horrible industry. Heartland employees great BS artists to try and keep new hires hooked so they make money off your hard work. You will not make any money!!!! I repeat you will not make any money!!!! Heartland will not make you rich, no matter what they say. You will be dead broke and burn through any savings being loyal to them. They pay you nothing and micro manage you like you are 10 years old. They need to send motivational texts everyday and all day just to keep you engaged. They do not care about you. They try and sell you on vesting and that they are rescuing merchants from the bad guys, More BS. Heartland is not the the best and does not offer the best rates. How can a company be based in NJ since 1997 and be hiring people every week. People buy their crap and then go broke and leave. Do not let this happen to you.

    Advice to Management

    Shame on all the Division Managers and VPs of sales. Tell people the truth that you need to be still living in your parents basement to work here before you steal their life savings and laugh all the way to the bank.


  9. Helpful (2)

    "Chaotic, disorganized company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Portland, OR
    Former Employee - Software Developer in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company has decent health insurance. Most of the people that work there are easy to get along with. The Portland office is in downtown, overlooking Pioneer Square.

    Cons

    The company is chaotic and disorganized. The company is very "clique-ish" and immature. Several occasions my manager would talk poorly about a couple other colleagues behind their backs. The salary is way below average. No bonuses.

    Advice to Management

    My advice to management is to first off, try to care about the product that is being put out. Stop putting out products that are not ready. Listen to the developers when they tell you the way that you want something implemented is a bad design. Raise salaries.


  10. Helpful (4)

    "Good if you have lot of money to hold you during the time you don't make money ."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Chicago, IL
    Former Employee - Outside Sales Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    Heartland job is 100% commission based which means you won't have any base salary . You would be in training for 2- 3 weeks and you get no salary .

    Cons

    Company wants you to work asap but they don't provide the laptop to work you bring your own . Company wants you to go the businesses but they don't provide car reimbursement and no phone reimbursement either . If you have a debt and you think that heartland would pay you lot so that you can pay off soon then good morning not going to happen . Don't join this company unless you are very rich and just thinking to do this job like your own company .

    Advice to Management

    Be supportive and add base salary in your payroll . Provide laptop to employees and the you can do good


  11. Helpful (3)

    "Acquisition by Global Payments"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Frisco, TX
    Current Employee - Anonymous Employee in Frisco, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Heartland Payment Systems full-time (More than 3 years)

    Pros

    Heartland culture was very good: Agile, Entrepreneurial, Innovative, team centric and work/life balance was a priority.

    Cons

    Global Payments acquisition has completely assimilated the Heartland culture into Global's, hierarchical, command and control culture. Every day is a series of crisis and fire fights! Key resources jobs lost to outsourcing within 5 months.

    Advice to Management

    Listen to your employees


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