Heartland Payment Systems Reviews | Glassdoor

Heartland Payment Systems Reviews

Updated November 6, 2017
119 reviews

Filter

Filter


2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Jeffrey S. Sloan
1 Rating

119 Employee Reviews

Sort: PopularRatingDate

Pros
  • Work from home, offers flexibility and ability to earn residual income ans signing bonus (not found in many industries) (in 22 reviews)

  • Work/Life balance is what you want it to be (in 22 reviews)

Cons
  • Con for most people is that it is 100% commission and starting without a book of business (in 27 reviews)

  • The profits to the sales force became smaller because Managment claimed our cost had increased (in 23 reviews)

More Pros and Cons

  1. Helpful (5)

    "Heartland's Payroll division has slowly become a terrible place to work....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Heartland Payment Systems full-time

    Pros

    Flexible work schedule, benefits are pretty good (outside of wages). Great place to learn the industry.

    Cons

    Pay is below industry average, overall disregard for employee morale, very heavy top-down management style, employees are not empowered to help solve problems. Outdated internal technology.

    Advice to Management

    It would be nice if you at least pretended to care about your staff......instead of only caring about making a bigger profit for investors.


  2. Helpful (7)

    "Definitely not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Los Angeles, CA
    Former Employee - Territory Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time (More than 5 years)

    Pros

    What has left from Heartland’s culture when Bob Carr was the CEO.

    Cons

    1. Despite what they are trying to sell you, They do not have the best comp plan out there.
    2. Their vesting program is not really fair, you should own your portfolio from day 1.

    3. Global didn’t change Heartland but putting people in charge when they didn’t earn the position and didn’t have the experience made Heartland what it is today.

    4. Super micro management. Want to make a salesperson leave? Micromanage her.
    Constantly asking for reports and having meetings to have meetings to have meetings.

    Advice to Management

    Put people who have experience and know the business in charge not VL.

    I put negative vote on the CEO for his poor decision choosing the current CSO.

  3. Helpful (2)

    "RM/TM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time

    Pros

    For the most part customers are treated well. However since I found out they're going to be charging everybody that's not using an EMV terminal $300, even though they're not required to use one, one has to ask is that considered treating your customers well?

    Cons

    Most get into this industry for the residuals and the residuals that Heartland pays out compared to most of the industry are quite low, even though they refuse to see that. The micromanaging is a unbelievable. When you constantly feel someone breathing down your neck and treating you like you're nothing more then the next sale you quickly realize that's their main concern. Reports and conference calls get so old and ridiculous. Putting people in positions that don't belong there, hey Vince L, shows that nepotism is running well. Go back to what you once were, when the Reps actually mattered.

    Advice to Management

    Stop promoting people that don't earn it. Just because someone is good at sales does not mean they're going to make a good manager. Also stop having the same expectations 40m as you do an RM cuz all you want is to have your cake and eat it too. Being a TM it's difficult enough when you're trying to recruit, train and build your team up let alone having to worry about doing the same sales as required by everybody else, that's just asinine. Do you want someone in management hire them for management, if you want someone selling higher than for selling. It's turned into just another large company where the top bosses couldn't sell their way out of a bag if they had to get somehow think they know what's going to work for everybody else. Get back on track or keep losing all your reps.


  4. Helpful (1)

    "Customer Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jeffersonville, IN
    Former Employee - Anonymous Employee in Jeffersonville, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    Money and money and that is all I can think of.

    Cons

    MIcromanaged...... it was a miserable place to work.

    Advice to Management

    Ask yourself why there are no positive reviews from the Jeffersonville location?


  5. Helpful (2)

    "Great company with a great moto sets up for failure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Reading, PA
    Former Employee - Sales Representative in Reading, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    The concept of flat rate interchange is good, they are trying to change the culture

    Cons

    They do not support, no base salary

    Advice to Management

    Create a base, standardize forms and create better sales material and educational material about interchange.


  6. Helpful (5)

    "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Heartland Payment Systems full-time (More than 10 years)

    Pros

    Friendly environment. Lots if good quality people left in the Jeffersonville office. Employees in this office are an asset to the company. Decent insurance, good 401k benefits and mediocre pay for workload.

    Cons

    Management has really lost their way since Heartland has been acquired by Global Payments. Everything is a numbers game and the company's culture has dramatically shifted. Many long tenured employees are leaving for better opportunities elsewhere. Teams are being condensed, more responsibilities without more than pay. Cultural shift is apparent within the building. Simply put people seem beat up and largely unhappy. Very sad to see the downward spiral if this once great company being lost in the sight of wall street.

    Advice to Management

    Advice to Senior HSC management... listen to your employees. Heartland has always preached that our employees are our greatest asset. Thoughts and ideas are quickly dismissed because they aren't their own. People are working long amounts if overtime to keep afloat throwing work/life balance completely off. You really need to listen to your employees and actually listen to them and not just hear them. Not everyone has to agree with everyone. Sometimes people can disagree and good ideas can come from outside the proverbial bubble of management. Some of the seasoned managers need to go. Also, way to many "supervisors" that have less responsibilities in the customer service area. People are being worked to death and can't get the help they need. Also, look at all functional areas within the HSC and ensure they are being properly run. Some people are always in meetings and not enough time with their employees. Desperately need to improve on communication skills. Since the beginning of 2017, it has drastically become worse. This starts at the top, and is constantly broken down between teams. A lot of work to be done to make it better... but will never be what Heartland once was.


  7. Helpful (7)

    "Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Los Angeles, CA
    Current Employee - Relationship Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    If you are nonstop, resilient, and self-motivated you will succeed.

    Cons

    No longer promote from within, management is focused on hiring young prospects....baby boomers forget about it! Straight commision! Culture changed since the merger.

    Advice to Management

    Compassion and integrity and actually helping the merchant to save more instead of just your profit would increase your business more in the long run.

  8. Helpful (2)

    "Implementation manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Heartland Payment Systems full-time

    Pros

    The job was work from home

    Cons

    A lot of work for poor pay

    Advice to Management

    Listen to your employees


  9. Helpful (3)

    "100% commission only job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    Bring a book of business with you. Otherwise, you will not be able to make it.

    Cons

    75% turn over rate. Only 25% of the sales reps make it at Heartland. They do not pay for anything. You are on W-2, get medical/dental that you pay out of pocket, they match 401K. That's all. No mileage reimbursment, no company phone, no company lap-top (except for an iPad that you will get). Some accounts pay signing-bonus (the ones that are low/medium risk and have previous processor's statements), others do not. (high risk and the ones that do not have previous processo's statements). You get 15-25% residual income depending on what "Diamond" level sales rep you are. High micromanaging environment.

    Advice to Management

    District Managers not involved enough with their associates.


  10. Helpful (10)

    "Salespeople are told a lie, you only own residuals if you work for Heartland or never attempt to work for a competitor."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Greenville, SC
    Former Employee - Territory Manager in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (More than 3 years)

    Pros

    They had a great history until founder sold to corporate America. Some good technology. Heartland still has a lot of Associations they're preferred even though they have very little presence in accounts with major associations. They're some fantastic people still there, at least for now.

    Cons

    Micro-management, salespeople are considered "head count", low commissions and no accountability on Heartland's part when paying commissioned salespeople. Their business structure looks like a pregnant lady; a few people at top then a majority of gross profit paying non-selling middle management and then the selling staff with the obligation to keep the bloat fed. Focus is on head count not developing.

    Sales support is now non-existent and customer support is now a queue. Infrastructure is failing, businesses are fighting to get their funds. Not a pretty site. Most of the top-producers have left (over 350).

    Advice to Management

    Shrink SVP's in half, instead of hiring or promoting VP's expand the DM role and require the DM to sale and install $8000 in margin annually. They lose touch to reality. Invest in the commission based selling people not the passive management.

    Quit over promising and deliver!


Showing 119 of 588 reviews
Reset Filters