Heartland Payment Systems Reviews | Glassdoor

Heartland Payment Systems Reviews

Updated April 28, 2017
106 reviews

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Jeffrey S. Sloan
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106 Employee Reviews

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Pros
  • You work from home or out in your territory with very little communication with upper management (in 20 reviews)

  • Work/life balance is what you make it depending on your work ethic (in 19 reviews)

Cons
  • The profits to the sales force became smaller because Managment claimed our cost had increased (in 22 reviews)

  • Your work life balance can suffer because of it (in 11 reviews)

More Pros and Cons

  1. Helpful (7)

    "Was once a company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    Wide variety of modern technology with which to work. Some good people trying hard to make a difference.

    Cons

    Since being acquired by Global Payments, the company is disappearing. Development and Operations outsourced to India. Many departments eliminated or downsized. All management comes from Atlanta and there is little to no interest in anything that does not come from that direction.

    Advice to Management

    It would be pointless. They have no interest in listening.


  2. Helpful (5)

    "Not the same company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Jeffersonville, IN
    Former Employee - Senior Software Engineer in Jeffersonville, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time (More than 5 years)

    Pros

    Location and building is top notch. They have a daycare and full gym with trainers on site. FYI Bob Carr is not the CEO anymore.

    Cons

    Heartland got bought buy Global Payments Systems and now its not the same.
    Global does not care about the people that work for them. They are heavy into offshoring. They are so big and disconnected they do not understand what made heartland grow so fast and be so successful. The basically gutted everything that made heartland what it was.

    Advice to Management

    Lower and mid level Management show get out while they can. Upper management needs to realize that investing in people pays off better in the long run then treat people like a commodity


  3. Helpful (5)

    "Entrepreneurs and Relationship Building Sales Pros Make Terrible Telemarketers, and Lying is Never the Way.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Relationship Manager in Edmond, OK
    Former Employee - Inside Sales Relationship Manager in Edmond, OK
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    Heartland truly is the kind of company anyone should be proud to represent. An honest and transparent company that operates with integrity and is focused on doing business the right way with great products and services and they do this in a very shady, non regulated, niche of running a business in regards to credit card payment processing.

    Cons

    The slogan on the company sign as you enter the building says "Entrepreneurs respectfully Serving Entrepreneurs", in the interview they stress a desire to hire entrepreneur minded individuals that are rapport building business professionals partnering with other businesses and providing honest services and pricing... After being hired because this description fit my skill set perfectly, they provided no feedback or coaching whatsoever just demanded that you were hired to telemarket to cold leads and they did not want anyone actually building the business they promised you could earn equity in and someday sell... Ya don't hire entrepreneurs or business starters to sit and dial 100 warn out cold leads instead of using hot and warm leads to start a network to provide referrals and such.

    Advice to Management

    Be honest in hiring, if you want someone to just call over and over like a machine say so, don't promise an entrepreneur the opportunity to build a business working with other entrepreneurs if you're not going to allow them to do that.


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  5. Helpful (5)

    "Does not care about employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in San Francisco, CA
    Current Employee - Relationship Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    Great earning potential. 50% commission on deals that are signed and approved. There are some great people at this sales level. Fun meeting merchants in the field as well.

    Cons

    For some reason this company is extremely combative a lot of the time towards reps...WHO ARE OUT IN THE FIELD MAKING THE COMPANY MONEY! Getting applications for merchants approved is a nightmare half of the time.

    Advice to Management

    Promote from within the company. Incentivize the DM's to want to move up from an RM position. Do not hire DM's from outside the company with no industry or outside sales experience.


  6. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Urbana, OH
    Former Employee - Anonymous Employee in Urbana, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems (More than 8 years)

    Pros

    Competitive wages and benefits. Nice facilities.

    Cons

    Disorganized. Not much feedback from upper management.

    Advice to Management

    Practice the values that are preached.


  7. Helpful (4)

    "Nothing special"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Department in Dallas, TX
    Current Employee - IT Department in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    Pretty flexible work hours, get to work from home if need be. Some pretty cool people work there, made a lot of friends.

    Cons

    Management constantly changing, zero direction. Bonuses aren't great, as well as pay raises. Make sure you get what you want when you get in the door, because you probably wont see a significant pay raise once you're in.

    Advice to Management

    Company was bought out, so everything is up in the air right now. Waiting to see how the new management is.


  8. Helpful (9)

    "Not what you think it is, very much like Network Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Chicago, IL
    Former Employee - Relationship Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems (Less than a year)

    Pros

    The pay potential could be very good, if you have the patience and don't mind full commission. W-2 is a plus too for being full commission

    Cons

    The people you talk to and interview with tell you how great the company is, but the training and mentoring program leaves alot to be desired. They start you out the first week into what's called "jump start" during this week you're job is to get 10 appts or else you are no longer employed by Heartland. The training program is a one hour call each day DURING your jump start, so even though you have experience prospecting and making cold calls to businesses, you aren't fully trained on "the Heartland way" of doing it literally until the last day of your jump start week. My direct manager was extremely overworked and would take several hours to get back to me whether it was by text, email or phone call, IF they even got back to me. You will need to have a very large book of existing clients or networking partners to actually succeed with this company. It is very sink or swim. After the third day in my jump start period, I really started to get the feeling that they just hire a large group of people in hopes that a few of them actually make it and consider the ones who wash out as collateral.

    Advice to Management

    Work on your training program, maybe have a week of training BEFORE jump start begins. make sure your DMs and TMs are not overworked and are actually able to help the new reps. Get rid of the "throw the net out there and hope to get a few successful reps" mentality.


  9. Helpful (5)

    "Heartland - Don't work here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Sacramento, CA
    Former Employee - Relationship Manager in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    I suppose the pros to this job would be the balance between work and your life.

    Cons

    I didn't like when I had to change management at the very last minute. I also really don't like quotas.


  10. Helpful (6)

    "Network Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Los Angeles, CA
    Current Employee - Relationship Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than 3 years)

    Pros

    Product that everyone needs and uses.

    Cons

    Bad managers who doesn't explain the business. Ex ISOs are not good managers. This is a sink or swim company. Words like support are used but you never get real support. You can ask 10 people for a solution to how to set up a merchant and get 25 different answers however if the solution doesn't work you don't get paid. Management doesn't care. Their advice is to fill up your pipeline. It is a very difficult business to get appointments in so to not be on your game has consequences. Management has no sense of urgency about you getting paid.

    Advice to Management

    Layoff half of your staff. Middle management sucks in every company.


  11. Helpful (1)

    "Pros and Cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oak Park, IL
    Current Employee - Anonymous Employee in Oak Park, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems (Less than a year)

    Pros

    Excellent salary. Boss was positive, energetic and respected.

    Cons

    Disorganized leadership, old school work values and expectations. Little innovation


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