Heartland Payment Systems Reviews | Glassdoor

Heartland Payment Systems Reviews

Updated November 29, 2017
581 reviews

Filter

Filter

Full-timePart-time

581 Employee Reviews

Sort: PopularRatingDate

Pros
  • Work from home, offers flexibility and ability to earn residual income ans signing bonus (not found in many industries) (in 22 reviews)

  • Work/Life balance is what you want it to be (in 22 reviews)

Cons
  • Con for most people is that it is 100% commission and starting without a book of business (in 27 reviews)

  • The profits to the sales force became smaller because Managment claimed our cost had increased (in 23 reviews)

More Pros and Cons

  1. "I love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advocate Live Chat in Warrendale, PA
    Current Employee - Customer Service Advocate Live Chat in Warrendale, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    I love working at Heartland Payment Systems. Heartland allows for great work/ life balance, good pay, good benefits, great advancement and recognition. Great team environment, great management team. If you want to learn more they will teach you more.

    Cons

    There are no negatives to report.

    Advice to Management

    Keep up the positive atmosphere, you're doing a fantastic job so far.


  2. "One of the Best Companies I've Worked for in my Life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Warrendale, PA
    Current Employee - Customer Service Associate in Warrendale, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    The work environment is friendly and positive. Most Respectful place I've ever worked in. Upper management has an open door policy and they take time to appreciate the employees. Have had a few issues that were address with I consider excellent customer service.

    Cons

    Starting pay is not based off of previous experience, and should be higher as the expectations are high.

    Advice to Management

    My only concern is that we lose good people due to other companies paying higher wages. Having to much turnaround in employment does effect the overall customer experience as newer employees do make more mistakes.

  3. "Great place to start a career!"

    StarStarStarStarStar
    Current Employee - Associate Customer Service Advocate in Warrendale, PA
    Current Employee - Associate Customer Service Advocate in Warrendale, PA
    Recommends
    Positive Outlook

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    *Open door policy
    *Everyone helps each other out
    *Good pay
    *Various shifts to fit your needs.

    Cons

    *The cafeteria isn't open for the later shift employees.

    Advice to Management

    Keep up the good work!


  4. Helpful (3)

    "Relationship Manager - Indianapolis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Indianapolis, IN
    Former Employee - Relationship Manager in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    The local Manager was great

    Cons

    Where do I start..
    Training - There were 12 - 1 hour phone conference calls (once a day for 2 weeks). They were incredibly basic and did not go over any competitors, systems issues, or anything you would really see in the field. As long as you could write an order up, they didn't care about anything else. I was instructed to go cold calling before I had any type of training. I also scheduled 8 appointments for my 2nd week. I was reprimanded because I was only supposed to do 5. I have never seen anything like that in a sales organization.

    Integration was a huge issue - I wanted to target fitness centers and dental offices. I was told not to -- after I started. This was because Heartland's system does not integrate with MANY software systems businesses use.

    Upper Managers - sent out daily "pep" emails that were embarrassing to receive and unprofessional. We are most definitely not superheroes, no matter how many times they say it. They also ignored calls, emails, and voicemails because they do not want to be bothered.

    Integrity - I found multiple customers who had their contracts changed after they signed it. This was done by a tenured rep, who also wrote a personal check to the business for their termination fee. The check bounced! (I saw emails confirming all of this.) ---- Upper managers knew, but did not care because he puts up numbers.

    Saturation - "Only 18 relationship managers in Indiana" -- reality - 25. Also, they were hugely focused in Indianapolis. I can't tell you how many times I was the 2nd or 3rd Heartland Rep to see them this week. Also, there are MANY other businesses that are good processors. I was led to believe Heartland was superior to other companies. It depends on the Relationship manager and how high they price your contract. The systems suggests as high as possible.

    I 100% regret going to Heartland. I am now in a very tough spot because of this company.

    Advice to Management

    Be transparent when hiring, so people don't make a HUGE career mistake.
    Integrity is something that needs to be worked on, even if someone has high sales.
    Training is virtually nonexistent.


  5. Helpful (2)

    "Unscrupulous and unethical employer"

    StarStarStarStarStar
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    I do not have a positive word.

    Cons

    Do not work for Heartland. Management lies during the interviewing process. Highly unprofessional management team.


  6. Helpful (1)

    "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time

    Pros

    great culture! good benefits, family environment, transparent and honest company, care about their employees

    Cons

    I don't believe there are any cons.


  7. Helpful (1)

    "Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Heartland Payment Systems full-time

    Pros

    Nice people, there is an opportunity to make more, but it is commission only. They did pay residual income, so if you can keep your customers happy, you will do better

    Cons

    There is a lot of money spent on gas, phone and other expenses that they do not compensate for. Very difficult to get to a higher amount of commission

  8. Helpful (2)

    "Great company with a great moto sets up for failure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Reading, PA
    Former Employee - Sales Representative in Reading, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    The concept of flat rate interchange is good, they are trying to change the culture

    Cons

    They do not support, no base salary

    Advice to Management

    Create a base, standardize forms and create better sales material and educational material about interchange.


  9. Helpful (2)

    "Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Heartland Payment Systems full-time

    Pros

    Flexibility, stock discounts, residuals and residual buy out program, good commission potential

    Cons

    commission only, outsourced management, changing culture

    Advice to Management

    Stop hiring competitors for management positions and foster a better culture by advancing existing employees


  10. Helpful (4)

    "Look elsewhere, lousy way to live"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    Nothing I can think of

    Cons

    Zero base salary (tiny, temporary initial base which must be paid back immediately)
    Zero help with leads
    Pushing, prodding, harassment by management, as well as sheer misinformation about the “opportunity” to make a living. Unless you are financially well off and would like to expend lots of energy and effort with zero to little financial return, do not get involved. Very little brand name recognition with payroll, nearly impossible to penetrate. Reality is that unless a business has a broken, screwed up payroll system, they will have little or no reason to speak with you. Extremely low demand for this product, so if you are OK with burning through savings for 1-2 years and earning what amounts to peanuts, this job is absolutely for you!

    Advice to Management

    Have the humanity & decency not to prey on individuals who are unemployed/on shaky & desperate financial ground by misrepresenting this position and the earnings potential/timeframe.
    Unless the compensation structure involves a guaranteed living wage/salary, do not have the audacity to treat employees like unpaid slave laborers.


Showing 581 of 588 reviews
Reset Filters