Heartland Payment Systems Reviews | Glassdoor

Heartland Payment Systems Reviews

Updated May 20, 2017
531 reviews

Filter

Filter

Full-time Part-time

531 Employee Reviews

Sort: Popular Rating Date

Pros
  • You work from home or out in your territory with very little communication with upper management (in 20 reviews)

  • Work/life balance is what you make it depending on your work ethic (in 19 reviews)

Cons
  • The profits to the sales force became smaller because Managment claimed our cost had increased (in 22 reviews)

  • Your work life balance can suffer because of it (in 11 reviews)

More Pros and Cons

  1. Helpful (3)

    "Payroll Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brook Park, OH
    Former Employee - Anonymous Employee in Brook Park, OH
    Doesn't Recommend
    Negative Outlook

    I worked at Heartland Payment Systems full-time (More than 3 years)

    Pros

    120 hours of PTO to start.

    Cons

    Overworked and underpaid. Employees have a client base and management continues to give them more clients and more responibities with no end insight.

    Advice to Management

    Help your employees instead of gossiping about them, and show them respect.


  2. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Concord, NC
    Former Employee - Account Manager in Concord, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    Great systems in place from payment systems to payroll.

    Cons

    Finding your own leads results in a lot of cold calling.

    Advice to Management

    Possibly look into a lead based position, and possibly a starting salary.


  3. Helpful (1)

    "Too much nepotism"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advocate in Jeffersonville, IN
    Former Employee - Customer Advocate in Jeffersonville, IN
    Doesn't Recommend

    Pros

    Nice facility! State of the art gym & onsite cafeteria. Friendships developed with other co-workers. Every so often receiving gift cards.

    Cons

    The only way you will advance in this company is if you are related to someone or don't mind kissing a ton of you know what.

    Advice to Management

    Management is a complete joke. They have no say so what ever. They are puppets on a string and dont have any power to make decisions. My advice is to treat your employees like humans and don't be so by the book. Everything isn't always black & white.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New Brunswick, NJ
    Former Employee - Anonymous Employee in New Brunswick, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great money, work and life balance

    Cons

    turn over high and they let the good management go to keep on the bad ones

    Advice to Management

    none


  6. Helpful (2)

    "Senior Product Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Good people to work for.

    Cons

    Commission only and micro managing


  7. "Good place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Returns Processor in Jeffersonville, IN
    Current Employee - Returns Processor in Jeffersonville, IN
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Heartland Payment Systems (More than 5 years)

    Pros

    Great environment for entry level work.

    Cons

    Hard to move up with this company.

    Advice to Management

    Value your employees more


  8. Helpful (4)

    "Don't Drink the Kool Aid- Just Run"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in New York, NY
    Current Employee - Relationship Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Great co workers people just trying to earn money to support their families.

    Cons

    Weird "cult" like environment. 3 out of 10 people per month quit! They have to keep hiring, horrible industry. Heartland employees great BS artists to try and keep new hires hooked so they make money off your hard work. You will not make any money!!!! I repeat you will not make any money!!!! Heartland will not make you rich, no matter what they say. You will be dead broke and burn through any savings being loyal to them. They pay you nothing and micro manage you like you are 10 years old. They need to send motivational texts everyday and all day just to keep you engaged. They do not care about you. They try and sell you on vesting and that they are rescuing merchants from the bad guys, More BS. Heartland is not the the best and does not offer the best rates. How can a company be based in NJ since 1997 and be hiring people every week. People buy their crap and then go broke and leave. Do not let this happen to you.

    Advice to Management

    Shame on all the Division Managers and VPs of sales. Tell people the truth that you need to be still living in your parents basement to work here before you steal their life savings and laugh all the way to the bank.


  9. Helpful (2)

    "Chaotic, disorganized company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Portland, OR
    Former Employee - Software Developer in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company has decent health insurance. Most of the people that work there are easy to get along with. The Portland office is in downtown, overlooking Pioneer Square.

    Cons

    The company is chaotic and disorganized. The company is very "clique-ish" and immature. Several occasions my manager would talk poorly about a couple other colleagues behind their backs. The salary is way below average. No bonuses.

    Advice to Management

    My advice to management is to first off, try to care about the product that is being put out. Stop putting out products that are not ready. Listen to the developers when they tell you the way that you want something implemented is a bad design. Raise salaries.


  10. Helpful (6)

    "Too much stress."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Pelham, NY
    Current Employee - Relationship Manager in Pelham, NY
    Doesn't Recommend
    No opinion of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Impressive company in not so impressive industry. They promote honesty and transparency in a dishonest business, which is cool. Met a lot of very nice people. I think the company tries to do what's right.

    Cons

    They sold themselves to me as a great place to make great money with a lot of freedom to make it happen. It is just too hard to make that money. Too many quotas and requirements and a lot of stress to make them. It seems like only the ones who have been selling merchant services for a while, either here or elsewhere, are making decent money. No base salary adds to the stress. When hired, I was told I would be making money and not worrying about making the minimums by the fourth month, but it is not happening often enough even now, many more months in. I liked that they have a system for success - 50 phone calls and face-to-face contacts a day didn't seem like that much originally - but it is really hard to keep up with it and everything else there is to do. You need a lot of small deals a month to keep afloat while the big deals are in the works but there is not enough time to do it all..

    Advice to Management

    Give people a small base salary to build their book of business on and you would keep more good people..


  11. Helpful (1)

    "Providing Merchant Services and affiliated products to local businesses."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Baltimore, MD
    Current Employee - Territory Manager in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems (More than 5 years)

    Pros

    Products and services are exceptional and can create a true benefit for the client. There is no client I wouldn't walk back into.

    Cons

    Global acquisition has caused various problems and inconsistencies. Management is driving growth through head count increases which leads to less opportunity for current salespeople. There is a surplus of salespeople and newer folks flounder due to lack of opportunity.

    Advice to Management

    Invest in current staff rather than trying to jam so many people into the Divisions. Poor hirings hurt our reputation and do damage to salespeople who are committed to the mission, but are becoming disillusioned with this merger.


Showing 531 of 536 reviews
Reset Filters