Heartland Payment Systems Reviews | Glassdoor

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Heartland Payment Systems Reviews

Updated January 18, 2018
590 reviews

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590 Employee Reviews

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Pros
  • Work from home, offers flexibility and ability to earn residual income ans signing bonus (not found in many industries) (in 22 reviews)

  • Work/Life balance is what you want it to be (in 22 reviews)

Cons
  • Con for most people is that it is 100% commission and starting without a book of business (in 27 reviews)

  • The profits to the sales force became smaller because Managment claimed our cost had increased (in 23 reviews)

More Pros and Cons

  1. Helpful (6)

    "Relationship Manager - Indianapolis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Indianapolis, IN
    Former Employee - Relationship Manager in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    The local Manager was great

    Cons

    Where do I start..
    Training - There were 12 - 1 hour phone conference calls (once a day for 2 weeks). They were incredibly basic and did not go over any competitors, systems issues, or anything you would really see in the field. As long as you could write an order up, they didn't care about anything else. I was instructed to go cold calling before I had any type of training. I also scheduled 8 appointments for my 2nd week. I was reprimanded because I was only supposed to do 5. I have never seen anything like that in a sales organization.

    Integration was a huge issue - I wanted to target fitness centers and dental offices. I was told not to -- after I started. This was because Heartland's system does not integrate with MANY software systems businesses use.

    Upper Managers - sent out daily "pep" emails that were embarrassing to receive and unprofessional. We are most definitely not superheroes, no matter how many times they say it. They also ignored calls, emails, and voicemails because they do not want to be bothered.

    Integrity - I found multiple customers who had their contracts changed after they signed it. This was done by a tenured rep, who also wrote a personal check to the business for their termination fee. The check bounced! (I saw emails confirming all of this.) ---- Upper managers knew, but did not care because he puts up numbers.

    Saturation - "Only 18 relationship managers in Indiana" -- reality - 25. Also, they were hugely focused in Indianapolis. I can't tell you how many times I was the 2nd or 3rd Heartland Rep to see them this week. Also, there are MANY other businesses that are good processors. I was led to believe Heartland was superior to other companies. It depends on the Relationship manager and how high they price your contract. The systems suggests as high as possible.

    I 100% regret going to Heartland. I am now in a very tough spot because of this company.

    Advice to Management

    Be transparent when hiring, so people don't make a HUGE career mistake.
    Integrity is something that needs to be worked on, even if someone has high sales.
    Training is virtually nonexistent.


  2. "One of the Best Companies I've Worked for in my Life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Warrendale, PA
    Current Employee - Customer Service Associate in Warrendale, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    The work environment is friendly and positive. Most Respectful place I've ever worked in. Upper management has an open door policy and they take time to appreciate the employees. Have had a few issues that were address with I consider excellent customer service.

    Cons

    Starting pay is not based off of previous experience, and should be higher as the expectations are high.

    Advice to Management

    My only concern is that we lose good people due to other companies paying higher wages. Having to much turnaround in employment does effect the overall customer experience as newer employees do make more mistakes.

  3. Helpful (3)

    "Unscrupulous and unethical employer"

    StarStarStarStarStar
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    I do not have a positive word.

    Cons

    Do not work for Heartland. Management lies during the interviewing process. Highly unprofessional management team.


  4. "Great place to start a career!"

    StarStarStarStarStar
    Current Employee - Associate Customer Service Advocate in Warrendale, PA
    Current Employee - Associate Customer Service Advocate in Warrendale, PA
    Recommends
    Positive Outlook

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    *Open door policy
    *Everyone helps each other out
    *Good pay
    *Various shifts to fit your needs.

    Cons

    *The cafeteria isn't open for the later shift employees.

    Advice to Management

    Keep up the good work!


  5. Helpful (1)

    "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time

    Pros

    great culture! good benefits, family environment, transparent and honest company, care about their employees

    Cons

    I don't believe there are any cons.


  6. Helpful (1)

    "Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Heartland Payment Systems full-time

    Pros

    Nice people, there is an opportunity to make more, but it is commission only. They did pay residual income, so if you can keep your customers happy, you will do better

    Cons

    There is a lot of money spent on gas, phone and other expenses that they do not compensate for. Very difficult to get to a higher amount of commission


  7. Helpful (2)

    "Great company with a great moto sets up for failure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Reading, PA
    Former Employee - Sales Representative in Reading, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    The concept of flat rate interchange is good, they are trying to change the culture

    Cons

    They do not support, no base salary

    Advice to Management

    Create a base, standardize forms and create better sales material and educational material about interchange.

  8. Helpful (2)

    "Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Heartland Payment Systems full-time

    Pros

    Flexibility, stock discounts, residuals and residual buy out program, good commission potential

    Cons

    commission only, outsourced management, changing culture

    Advice to Management

    Stop hiring competitors for management positions and foster a better culture by advancing existing employees


  9. Helpful (5)

    "Look elsewhere, lousy way to live"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    Nothing I can think of

    Cons

    Zero base salary (tiny, temporary initial base which must be paid back immediately)
    Zero help with leads
    Pushing, prodding, harassment by management, as well as sheer misinformation about the “opportunity” to make a living. Unless you are financially well off and would like to expend lots of energy and effort with zero to little financial return, do not get involved. Very little brand name recognition with payroll, nearly impossible to penetrate. Reality is that unless a business has a broken, screwed up payroll system, they will have little or no reason to speak with you. Extremely low demand for this product, so if you are OK with burning through savings for 1-2 years and earning what amounts to peanuts, this job is absolutely for you!

    Advice to Management

    Have the humanity & decency not to prey on individuals who are unemployed/on shaky & desperate financial ground by misrepresenting this position and the earnings potential/timeframe.
    Unless the compensation structure involves a guaranteed living wage/salary, do not have the audacity to treat employees like unpaid slave laborers.


  10. Helpful (5)

    "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Heartland Payment Systems full-time (More than 10 years)

    Pros

    Friendly environment. Lots if good quality people left in the Jeffersonville office. Employees in this office are an asset to the company. Decent insurance, good 401k benefits and mediocre pay for workload.

    Cons

    Management has really lost their way since Heartland has been acquired by Global Payments. Everything is a numbers game and the company's culture has dramatically shifted. Many long tenured employees are leaving for better opportunities elsewhere. Teams are being condensed, more responsibilities without more than pay. Cultural shift is apparent within the building. Simply put people seem beat up and largely unhappy. Very sad to see the downward spiral if this once great company being lost in the sight of wall street.

    Advice to Management

    Advice to Senior HSC management... listen to your employees. Heartland has always preached that our employees are our greatest asset. Thoughts and ideas are quickly dismissed because they aren't their own. People are working long amounts if overtime to keep afloat throwing work/life balance completely off. You really need to listen to your employees and actually listen to them and not just hear them. Not everyone has to agree with everyone. Sometimes people can disagree and good ideas can come from outside the proverbial bubble of management. Some of the seasoned managers need to go. Also, way to many "supervisors" that have less responsibilities in the customer service area. People are being worked to death and can't get the help they need. Also, look at all functional areas within the HSC and ensure they are being properly run. Some people are always in meetings and not enough time with their employees. Desperately need to improve on communication skills. Since the beginning of 2017, it has drastically become worse. This starts at the top, and is constantly broken down between teams. A lot of work to be done to make it better... but will never be what Heartland once was.


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