Hello Design Reviews | Glassdoor

Hello Design Reviews

Updated April 25, 2018
34 reviews

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34 Employee Reviews

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  1. "From a designer"

    StarStarStarStarStar
    Current Employee - Designer in Los Angeles, CA
    Current Employee - Designer in Los Angeles, CA

    I have been working at Hello Design full-time

    Pros

    From a designer's perspective Hello has established the fundamentals of good design while also being flexible in pushing the boundaries of the medium. Especially in digital. I've worked in various agencies where you were bound to the "TV spot" and it's refreshing to come to a place where a good idea is a good idea and the execution can live in any medium.

    Cons

    Not all designers may share the approach I describe above.


  2. Helpful (1)

    "Design your own experience"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Hello Design full-time (More than a year)

    Pros

    Nice people, centrally located, dog friendly, some good clients. If you can manage yourself and have professional experience you will find a good rhythm here.

    Cons

    There are growing pains but every agency in the world has them too. Unfortunately, more people complain publicly than those who have nice things to say so take these Glassdoor reviews with a grain of salt.

    Advice to Management

    Hire good people and let them do what they are capable of doing. Others might have answers to the questions that consistently come up. Provide room to grow and let careers flourish within your own walls.

  3. "Solid."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Hello Design full-time

    Pros

    - Good UX/UI team
    - Solid devs
    - Love the dogs
    - Snacks!

    Cons

    - Some PMs could be more organized
    - Would be good to let designers work on different projects from time to time


  4. Helpful (6)

    "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Culver City, CA
    Former Employee - Anonymous Employee in Culver City, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Hello Design full-time (Less than a year)

    Pros

    Met some cool people. Occasional free ice cream.

    Cons

    The work is uninspiring work, no-one wants to be there and teams are highly unmotivated. There is no atmosphere, no culture and certainly no talking. Whilst it's good to hire people from other industries, the lack of agency experience is really hurting the company. Focus on quantity over quality due to awful creative direction. There is no clear vision and feedback tends to be contradictory.

    High staff turn around, a lot of people leaving after less than year. Cheap. No benefits. No bonuses. Minimum amount of vacation days. Low salaries. No flexi-time. No subsidized memberships. No training. No sending people to industry events. Long hours.

    Don't believe the good reviews on here that are being written by HR.

    Advice to Management

    Try to inspire workers rather than ruling on fear. CEO should concentrate on the bigger picture and give the people he hired room to do their job rather than dipping in and out of micro managing. Company will remain stagnant unless something radical is done. Can't see anything changing.


  5. Helpful (18)

    "CEO David Lai is unprofessional, unethical, and abusive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    Pros

    None. Nada. Nothing. Zip. Zero.

    Cons

    The fish rots from the head. CEO David Lai and his henchman/enabler Managing Partner Scott Arenstein are unethical, abusive, cruel, unprofessional, sexist, unable to lead, and untalented. Run screaming from this house of horrors as fast as your feet can carry you.


  6. Helpful (19)

    "More like Hellhole"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    During your hopefully very short time here, you will get to learn everything NOT to do if you wanted to succeed, as an agency, as a leader and as a person.

    Cons

    The CEO is a raging egomaniac who has no business leading a creative team let alone a company. The company basically runs on fear of the CEO’s egotistical temper tantrums.

    There is no such thing as a process.

    Unbelievably stingy. During a recent business trip, the employees had to pay for most of their transportation and food, and were never reimbursed for those expenses. At one group dinner, after so graciously putting the bill on his card, the CEO told us exactly how much we needed to Venmo him for the dinner.

    If you have a doctor’s appointment, you are required to officially request a time off so they can deduct those couple of hours off your paycheck. And do you get compensated for all the extra hours you put in? Of course not.

    The CEO’s lack of time management skills causes all the important meetings to get pushed back or cancelled, resulting in projects always running behind schedule. He also lacks a basic understanding of prioritization and demands everything to be of a high priority. He goes from not showing up to any meetings or giving any clear direction at all to suddenly wanting to micromanage and review every single aspect of the project, leaving the otherwise competent employees spinning their wheels all the time.

    Their business strategy is to “overdeliver” half baked, weak concepts. Always quantity over quality.

    They love to recycle the same pitch decks over and over again, due to their laziness to properly read/understand the client brief and the CEO’s lack of vision and creativity.

    Nothing this agency does it up to the industry standard, so don't expect to grow or learn anything useful during your time here. Working at Hello does nothing positive to your resume or career, so be prepared to start from the ground up when you quit.

    On a brighter note, it's almost impossible to find a worse place to work for, so in that sense you will easily find a better job to move on to.

    Advice to Management

    Stop with all the pathetic fake 5 star reviews.
    People don't leave bad jobs, they leave bad bosses


  7. Helpful (13)

    "Toxic environment that does not promote growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Hello Design full-time

    Pros

    Members of your project team will be smart, capable and hard working.

    Cons

    A faux family atmosphere is at the surface but leadership is verbally and emotionally abusive, plotting in nature, and motivated on a daily basis by their own insecurities.

    Advice to Management

    Finally tell the emperor he isn't wearing any clothes at all.

  8. Helpful (2)

    "Strategy first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Hello Design full-time

    Pros

    Hello is one of the few strategic agencies I've worked with in my career. They care about understanding the business challenges and environments of their clients, and come with open minds to find the right solutions. Their ability to marry strategic insights with data-driven and analytical digital ecosystems make them a rare breed amongst other digitally-focused agencies.

    Cons

    Some of the PMs are more "green" and their eagerness can come across as over-enthusiastic.

    Advice to Management

    Keep focusing on strategy first, it's all about the long game.


  9. Helpful (17)

    "Fake "digital" agency"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Hello Design full-time

    Pros

    - coworkers
    - ps4 machine (noone uses)
    - foosball table (noone uses)
    - dog friendly

    Cons

    - CEO that is also a creative director that fails miserably at both of his jobs. This should already be a flag
    - above directly translates into mediocre work
    - micromanaged and lack of trust
    - digital agency, with no great digital work
    - under paid, but expected to work overtime
    - no room for growth
    - culture-less. Doing good work is not a culture
    - cleaning service once a week
    - horrible coffee machine

    Advice to Management

    - Find an actual creative director that can lead and knows design


  10. Helpful (4)

    "Nice agency, Fun projects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Hello Design full-time

    Pros

    Learned a lot from this group. I came from another agency that had a low standard for good work. It was very refreshing to be challenged by the talented folks at Hello who pushed the work (even when their clients didn't ask for any changes). The hard work pays off as they have had long-standing clients and long-standing employees.

    Cons

    Would be cool to do more global work!

    Advice to Management

    Keep the bar high--those who can't meet it probably don't belong there!


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