Hello Labs Reviews

Updated Jan 5, 2019

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4.0
80%
Recommend to a Friend
69%
Approve of CEO
Hello Labs Co-founders Sean Biganski & Steve McIntosh (no image)
Sean Biganski & Steve McIntosh
6 Ratings
  1. Helpful (1)

    "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hello Labs full-time for more than a year

    Pros

    • Seeks to implement best practices • Teammates are friendly and very smart • Boss is easy to get along with and very smart • From what I've gathered from my peers who are engineers in other companies, the codebase is in good shape

    Cons

    None really. A great place to work.

    Hello Labs Response

    January 7, 2019CTO

    Thank you for the wonderful feedback. It's always great to hear that the environment is both friendly and technically sound.

  2. Helpful (1)

    "Small company with big plans and progressive ideas"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Hello Labs full-time

    Pros

    Work from home - over half of the employees are remote (within US, not outsourced). Small company atmosphere. There is always work to be done and ideas for improvement are encouraged. Very good benefits package that includes unlimited PTO and workers are encouraged to take as much as they need. Ownership is always looking to innovate not just their products but also how the company is run and the tools used daily.

    Cons

    It can be hard to keep up and will require someone that is capable of knowing their limits and when to take a step back. A lot of stressful situations working in a fast paced business. Customers aren't always the most understanding.

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  3. Helpful (3)

    "Startup culture with established company stability."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hello Labs full-time for less than a year

    Pros

    -Great work life balance, unlimited days off, and overtime is not encouraged. -Great co-workers, they really follow the "No a**hole" rule when it comes to hiring. -Work from home, the majority of the team is remote. (can be a con to some people) -It's a family business and employees are treated like so. Management is very reasonable and flexible. -Current team of developers cares about their craft, and are constantly making improvements to the products and processes. -Good benefits (health, dental, 401k) for a small company. -It's a small team and you can make significant impact on the company and product.

    Cons

    -It's a niche industry and it takes a while to understand all the different players, regulations, acronyms, etc... -The existing (legacy) product consists of millions of lines of Perl using a mix of different conventions, standards, and ideologies. It's is a huge pain to understand and maintain. -The legacy product is still buggy which leads to weekly "fire drills". -The legacy development team is relatively new to the code base, and there is little to no documentation. Very few people understand how the entire system is supposed to work.

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  4. Helpful (3)

    "Lead Software Developer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Lead Software Developer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hello Labs full-time for more than a year

    Pros

    Remote. Flexible schedule. Management knows and understands our systems, and the complexity that they involve. They have been very willing to listen to the teams desire to fix or rework problem areas, and at times have surprised me by actually requesting it even when it means features must be delayed. Everybody has been fun and nice to work with. The Ruby team, of which I'm a part of, is very senior and very good.

    Cons

    If you work on the legacy product, you are in for a difficult time. The company is still somewhat inexperienced at running a remote team, but they have committed to a remote team.

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  5. Helpful (5)

    "Management and atmosphere summed up in one word: Unkind"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hello Labs full-time

    Pros

    work from home in your pajamas, no travel, can come into the office in pajamas

    Cons

    I'll preface this by saying this was the absolute worst experience I have ever had with an employer, and that includes waitressing in college. The cons fall into 4 categories and add up to being a bad place to work. THE WORK: The company has an established product in a niche market with little, if any competition. When a bug pops up in the software, whoever is available fixes it. That really is it. There are no alternate streams of business, no plans for expansion (not that regular employees would know - see "Management"), no growth, opportunities to learn, etc. We fix bugs in our product. The end. if you are looking to be a part of something exciting, this is definitely not it. If you are looking to expand your skill set - also not it. THE TOOLS: Ridiculous. There are dozens, literally dozens of separate and unhelpful tools - one to praise your colleagues, one to post an idea, and a bunch to ask a question. Email is not used, and its use discouraged (see "Fitting In"). Communication is done by IM, which has a whopping 80+ chat rooms dedicated to supposedly separate topics, not to mention the 1:1 IMs. It's impossible to find anything or to follow up, and there is no such thing as professional communication, tasking, etc. The incessant chatter is overwhelming. A lot of it is pointless - baby pictures, stupid memes, references to TV shows. It is very important to post just the right amount of Star Wars references and kitten videos. Again, see "Fitting In." IM-ing in a way that isn't "right" is very bad. Obviously there is no definition or explanation of how to use this "right" - people who get it, just "get it." People who don't, aren't a "fit." THE MANAGEMENT: This is a family business, in the worst sense. I have never had a job where no one on the management team took any interest in me whatsoever or bothered to welcome or include me in any way at all. There is a general annoyance with questions, anything that could indicate that a new employee "doesn't get it" and what seems to be an expectation of mind reading. "Girlie" functions alike HR and accounting are farmed out to wives and relatives of the owners, with obvious results. There are no processes or standard operating procedures, and contrary to lip service, no desire for any. More than one person is hired for 1 role and then whoever isn't the "winner" is fired. With no vacation accrual, good luck! I truly have no idea why I was hired - my "competitor" was part of the network so was the obvious choice. It was never made clear, even though I asked repeatedly, what exactly I was supposed to be doing. Only family knows anything. FITTING IN: This is really the only thing that matters and also an impossibility unless you are already a relative or friend of several people who work here. At first it seems easy - everyone's wearing pajama bottoms and vintage band tees. Plus you're hired, so they must like you. Right? But upon closer inspection it becomes apparent that only certain types of cartoons or kitten videos or whatever are "a fit." Figuring out how exactly to fit in, IM, and ironically comment in chats to be acceptable only to be told that you're not doing it right - as an adult! at work! is laughable. The fact that your career and family financial security depends not on your work or integrity but on some tenuous perception of your dorkiness-but-kinda-coolness-in-a-hipster-wannabe-way was incredibly stressful and demoralizing. Absolutely awful work environment.

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  6. Helpful (5)

    "Needs Improvement"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Palm Beach, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hello Labs full-time for more than 3 years

    Pros

    Good place to learn and hone skills. Fast paced tech savvy team. Flexible job, "not career" type place to work.

    Cons

    No HR, no plans to get one. High turnover rate. Not many stay long. 1-3 years at best. No employer loyalty. Benefits were nice gestures. Beer and movies instead of benefits that matter. No acceptance of different personalities types except their own, hence the reason for no HR I guess. Weird environment between management and employees outside of the clique. Small company. No employee growth. Promotion only between the clique club.

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    Hello Labs Response

    July 21, 2015CTO

    Thank you for the honest feedback. Excluding employees hired within the past 12 months, our average tenure is 4.5 years. As a testament to employee happiness and longevity, it should be noted that 1/3 of employees have been referred by an existing employee. Also, within the last 12 months alone, nearly 50% of all employees have received some kind of promotion or title change. As for Benefits, although we are a small company, we have always offered competitive benefits. We offered healthcare coverage 10 years before it was required by law. In addition to offering the choice of two health care plans, we also have free Life Insurance, Short Term Disability and Vision coverage. In addition to free beer and movies of course ;)

  7. Helpful (3)

    "I'm never leaving."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Palm Beach Gardens, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hello Labs full-time for more than a year

    Pros

    The company culture is fantastic. There is a true sense of "team" here unlike any other place I've worked. We all genuinely like spending time together both at work and extracurricularly. There is an emphasis on health, fitness, work/life balance, family, good food and just general positivity. I am always challenged. I am always learning new things and solving new puzzles. There are endless ways to contribute. Training and attending conferences is encouraged. Need a supply of some kind? Just ask, you'll get it. I seriously don't want to have to work anywhere else... ever.

    Cons

    The products we develop and support are extremely complex. We are extremely agile and therefore tend to change our approach frequently which can be frustrating to some. There's room for improvement. We are growing into working well with our remote teams - also room for improvement.

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  8. Helpful (3)

    "So-So"

    3.0
     

    I worked at Hello Labs

    Pros

    Flexible work schedule/location. Ability to work from home.

    Cons

    Clique-ish, resistant to process improvements.

    Hello Labs Response

    June 4, 2015CTO

    Thanks for the honest review. Cliques within a company are sometimes inevitable but feedback is welcomed on how this could be changed. We don't want any walls to exist. Regarding process improvements, this is a very surprising comment. I usually hear the opposite. That we are so agile in our workflow and are so experimental in our toolset that it can leave the team questioning if they know what the latest and greatest really is. Again, thanks for the feedback.

  9. Helpful (1)

    "Growing company with a great attitude."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer 
    Recommends
    Positive Outlook

    I have been working at Hello Labs full-time for less than a year

    Pros

    Very forward facing company with a strong desire to do right by employees, stay on top of new technologies, apply best practices, and build a better workplace. Down to earth ownership and management that gives and promotes feedback on policies and decisions.

    Cons

    Established in the industry (10 years) but growing quickly so some processes, including onboarding, are still being roughed out. This could be a pro as well depending on your perspective.

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    Hello Labs Response

    June 4, 2015CTO

    Thanks for the advice regarding onboarding and obtaining feedback. Both of these are hot topics for us. We recently created a new position in the company that will oversee all things Training and Education. For both employees and our clients. The plan is take what we do for new hires and make it consistent and documented. Then, it should be easier to expand on. Touching base with each person more consistently is definitely something we need to improve on. As a growing, flat organization, this is something we need to figure out. Thanks for putting this on our radar.

  10. Helpful (2)

    "Life at BeQuick"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director of the Borg in Palm Beach Gardens, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hello Labs full-time

    Pros

    Projects! Projects! Projects! You always have something to do, every day is like leading a tiny fleet of ships into the world. You always have a new course to take or rewrite the course you were on before with new information. Your ability to work takes priority in all aspects. They respect you as a person not as a number, sometimes you can't control life and BeQuick knows that. Car problems, kid problems or basic life problems they are always ready to move things around to make sure you are comforatble to work. We don't carry badges to walk around our own building which makes you feel like cattle being tagged in a range, we are treated as human beings and most importantly like family.

    Cons

    I only have one con after working at BeQuick for so long. We like to hand out titles to make people feel important, we are such a small company that sometimes those titles make certain people think they have power and forget we are still a small company and all work together on everything. We also need to upgrade and get some ps4's.

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Found 11 reviews