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HelpSystems Reviews
80 reviews
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Chris Heim
50 Ratings
Pros
"Great culture, good benefits, positive environment" (in 10 reviews)
"Love the free food - pizza day, pie day, employee lunches, beer on the deck - great vibe" (in 8 reviews)
Cons
"Some growing pains, but they are worked on gradually" (in 5 reviews)
"Some growing pains but that is to be expected when acquiring new companies to add to the product lines" (in 3 reviews)
- Featured Review
![HelpSystems Logo]()
"Great place to grow, challenge yourself, and be heard"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at HelpSystems full-time (More than a year)
Pros
HelpSystems is one of the best-kept secrets in Minneapolis. As a quickly growing tech company, it's a great place to work if you're looking to be challenged. I'm coming up on 3 years at HelpSystems and I've really enjoyed working with the team. HelpSystems has a very transparent culture, smart people, and dedicated team. If you're looking to be pushed and develop your skills, this is one of the best places to do it.
Cons
Fast growth has its pains, mainly finding great new people to add constantly.
Advice to Management
As we grow work to keep the transparent culture. It's one of the things that sets this company apart from others. It would also be great to start getting more active in the local tech community, by sponsoring or supporting some of the great groups in town so that HelpSystems becomes more visible.
HelpSystems 2018-03-21 15:33 PDT ![HelpSystems Logo]()
"The Best Place I Have Ever Worked"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at HelpSystems full-time
Pros
The people here at HelpSystems are what makes this job so rewarding. From C Level to Entry Level employees, everyone is willing to invest in your success and truly want you to succeed. You become apart of this huge family, that is constantly raising you up and cheering you on. The workplace culture is something that is so unique, the Directors and Managers do a fantastic job at making everyone feel welcomed and included. As an added perk, the benefits are amazing!
Cons
I honestly have not experienced any cons.
HelpSystems 2018-10-11 12:03 PDT![HelpSystems Logo]()
"Rapid change, nice environment"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at HelpSystems full-time (More than 10 years)
Pros
Growth potential, great people
Cons
Moves quickly because of constant acquy
HelpSystems 2018-12-12 20:38 PST![HelpSystems Logo]()
"Not bad but if you are in the wrong product line or office you will not move up"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookApproves of CEOI have been working at HelpSystems full-time (More than 5 years)
Pros
Casual dress code, tries to be as transparent as possible. Opportunities for fun events. Free food! I feel upper management truly does care.
Cons
There is no CLEAR path if you want to move up. A goals oriented review program was put in place, which was intended to be a partnership between you and your manager, but all it is, is micro managing and more work. It is never discussed how doing all these tasks/goals will help you as an employee. At least for my particular office. Another review mentioned it-if you want to grow make sure you work at the main Minnesota office or move on. This is sad because that really is not what this company is about. But one bad apple or office, should I say can ruin the bunch.
Advice to Management
I wanted to give a better review because I know that overall it’s a great company. I just happen to be in a very dysfunctional office.
HelpSystems 2018-10-30 18:56 PDT![HelpSystems Logo]()
"Awesome Company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at HelpSystems full-time (Less than a year)
Pros
Leadership team practices what they preach - collaboration, teamwork, innovation and a shared sense of purpose.
Clear corporate goals that everyone marches toward and works together to meet.
Fantastic culture - employees are treated extremely well with various programs and perks.
Ideas get heard!Cons
This company has grown (and is growing) a lot, so there are the usual growing pains around product integrations and getting teams to work more closely together.
With so many teams in so many offices it's sometimes difficult to know who does what or what team you should be reaching out to.Advice to Management
This is an exceptionally well run company with a great future ahead of it. Would be good to get more exposure to the teams outside of my home office and learn about them and what they do (and how we could help each other). Other than than that, just keep going forward!
HelpSystems 2018-10-03 11:48 PDT![HelpSystems Logo]()
"Great company! Why aren't you here?"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at HelpSystems full-time (More than a year)
Pros
Transparency, great benefits, great career opportunities, lots to learn, fun events, ability to give back to causes you care about, partial ownership in the company, flexible work hours, friendly co workers, etc. Lots of things to like!
Cons
Though the private offices are nice, I do find they can make meeting people hard sometimes as a new employee. However, everyone is very friendly in the office and there are a lot of events to compensate for this!
HelpSystems is segmented by brand (through the various acquisitions). This can make changes difficult at times as each brand does something a little different than the others.Advice to Management
Chris, Dan, Jim and all of senior management, keep up the great work :) It is great working here and I appreciate all that you do for the employees and our customers! It does not go unnoticed, so thanks!
HelpSystems 2018-10-02 12:00 PDTHelpful (1)
![HelpSystems Logo]()
"Development"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at HelpSystems full-time (More than 10 years)
Pros
Great culture, good benefits, positive environment. Very transparent executive team who keeps all employees in the loop on where we're at as far as performance.
Cons
Fast moving and expectations are high. Once you've proven that you're a high functioning employee you're 'rewarded' with a heavier work load. This can be challenging when taking PTO or if you get sick. It can be difficult to catch up. Career opportunities can be limited depending on previous positions and/or experience.
Advice to Management
Keep the culture and benefits going. The positive environment is infectious.
HelpSystems 2018-09-25 12:19 PDT![HelpSystems Logo]()
"Great company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at HelpSystems full-time (More than 5 years)
Pros
Great CEO and leadership team. Overall a good company culture and a good place to work!
Cons
Not a lot of bad things to say. Probably not the best place if you are looking to be a high earner or corporate climber, but that’s it.
Advice to Management
Keep it up!
HelpSystems 2018-09-26 08:16 PDT![HelpSystems Logo]()
"Working at HelpSystems"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at HelpSystems full-time (Less than a year)
Pros
Great company culture and management team.
Cons
Limited upward mobility and development opportunities.
HelpSystems 2018-08-15 17:53 PDT![HelpSystems Logo]()
"Account Manager"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at HelpSystems full-time (More than a year)
Pros
Great work environment, focused on employees.
Cons
When companies are acquired by HelpSystems attempting to merge records into the larger database can feel more like a square peg round hole story.
HelpSystems 2018-07-31 12:33 PDT
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HelpSystems Response
Aug 2, 2018 – CEO
Thanks for the feedback. We are constantly looked for talented people to join the company!