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HelpSystems

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HelpSystems

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HelpSystems Reviews

Updated Jul 12, 2021

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Found 157 of over 169 reviews

4.1
82%
Recommend to a Friend
90%
Approve of CEO
HelpSystems CEO Kate Bolseth
Kate Bolseth
45 Ratings
Pros
  • "I can honestly say that working at HelpSystems has positively altered my career trajectory(in 25 reviews)

  • "They treat employees with respect, great benefits and a great culture(in 12 reviews)

  • Cons
  • "Some growing pains, but they are worked on gradually(in 7 reviews)

  • "And that can limit your career growth at HelpSystems(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Good Management and Opportunties

      Jul 12, 2021 - Systems Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      My experience, obviously may vary - Room for growth - Active, sincere, and approachable management - Good funding - Looking to scale

      Cons

      - Plenty of growing pains with fast acquisitions (turnover, backlog, etc)

      Be the first to find this review helpful
    2. 5.0
      Current Employee, more than 1 year

      Good work-life balance

      Jun 6, 2021 - Customer Operations 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      HelpSystems has navigated the COVID pandemic gracefully and allows employees the flexibility to balance work and life. While many company's were quick to require employees to return to offices, HelpSystems has been cautious. The career paths are evident, many departments have easily accessible information around this. Company goals and vision are widely shared, and progress updates are given at company meetings.

      Cons

      If you are not from a tech background, you are a bit self reliant on learning what the products are.

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    3. 5.0
      Current Employee, more than 5 years

      Great company

      Jun 23, 2021 - Anonymous Employee in Clear Lake, IA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salaries, Benefits, Opportunities, Treat their employees very well.

      Cons

      Growth is extraordinary but it puts a strain on resources

      Continue reading
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    4. 1.0
      Former Employee, more than 1 year

      Far behind other technology companies.

      Jul 2, 2021 - Managing Sales Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The leadership is very friendly, and encourages a sense of teamwork.

      Cons

      Extremely low pay and minimal benefits in comparison to other tech companies, serious issues with lack of diversity, and a work environment that does not focus on individuals’ career aspirations.

      Continue reading
      5 people found this review helpful
    5. 5.0
      Current Employee

      Absolutely the best company I have ever worked for!

      Apr 9, 2021 - Lead Infrastructure Engineer in Bennington, NE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great leadership! A genuine care and interest for the employee base. Constantly growing and becoming more and more successful, but still maintaining the grass roots campaign in taking care of the employee base and not losing sight of what really matters.

      Cons

      Some processes are still very small scale and need to catchup to the amount of growth we have achieved.

      Continue reading
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    6. 5.0
      Current Employee

      Stellar Leadership Team

      May 20, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Endless opportunities for career growth, kind coworkers, and invested leaders.

      Cons

      Pretty faced-paced (but I consider this a pro)

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    7. 1.0
      Former Employee, more than 1 year

      Excellent company, culture, communication

      Jun 3, 2021 - Support Analyst in Eden Prairie, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent communication, relaxed atmosphere, work from home option, strong M & A outlook, lots of opportunities to move around

      Cons

      Pay is a little below market which is disappointing for a company that is as big as HelpSystems is now. Benefits are average at best. Medical is a bit pricey.

      Continue reading
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    8. 5.0
      Former Employee

      Good Company

      May 10, 2021 - Manager in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Positive Customer Sentiment , High NPS

      Cons

      NA NA NA NA NA

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    9. 5.0
      Current Employee

      Good communication and commitment to transparency

      Apr 27, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun, hardworking coworkers who want to help each other succeed

      Cons

      Growing pains are a constant challenge

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    10. 5.0
      Former Employee, more than 1 year

      Great Energy

      Apr 15, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Open door policy, great leadership, fun atmosphere, many perks.

      Cons

      International company with remote positions. Leadership is not seen ofte.

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    Viewing 1 - 10 of 157 Reviews

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