Helzberg Diamonds Reviews | Glassdoor

Helzberg Diamonds Reviews

Updated March 6, 2017
183 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Helzberg Diamonds Chairman and CEO Beryl B. Raff
Beryl B. Raff
100 Ratings

183 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helzberg Diamonds full-time (More than 10 years)

    Pros

    Generous vacation, discount, compensation, and individual development, and education. Helzberg values its people and promotes from within. Strong culture and debt free so there is security.

    Cons

    They are not trying to be the biggest but rather the best. People stay so the opportunities to move up can be limited if your not willing to relocate.

    Advice to Management

    Continue to innovate, but give yourself a safety net. Consider training customer care associates in stores. Remove programs that create frustration in stores and take away from customer experience.


  2. "Luxury Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Helzberg Diamonds full-time (Less than a year)

    Pros

    The team becomes like family. Good hours, good product, decent pay

    Cons

    Commission based, if you do not achieve sales goals it will lead to termination

    Advice to Management

    Please stop with the free "holiday" gifts! They are exhausting on your employees and DO NOT generate sales. The birthday & anniversary gifts are a nice touch but just giving a guy a coupon for a free necklace does not lead to sales- they give the free necklace as the gift!!! The $50 off $50 takes time away from potentially turning a profit by working on following up with other leads and investing energy which results in no profit-- toward the sales goal of the associate or the company in general.

    It wastes the associates time by guiding a guest around for 30 minutes trying to help them decide on their free gift.


  3. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Peoria, AZ
    Current Employee - Sales Associate in Peoria, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helzberg Diamonds part-time (More than 3 years)

    Pros

    That's employees really well. Has great values for customer care. Very proud to be part of the Helzberg family.

    Cons

    Working in a mall sucks during the holidays, but commission is a great opportunity.


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  5. "good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great job if you have the right co workers to build a good sales team with. Manager and company treat everyone well and tries to look out for you

    Cons

    none.I really emjoyed working for them and i would reccomend it to any sttranger or any of my friends. Just wish they payed a little more haha


  6. "Office Employee"

    Star Star Star Star Star
    Current Employee - Office Employee in Saint Louis, MO
    Current Employee - Office Employee in Saint Louis, MO

    I have been working at Helzberg Diamonds part-time (More than a year)

    Pros

    Managers were great and understanding towards employees when it came to scheduling needs, co-workers were fairly nice to work with.

    Cons

    There really isn't any negatives I could say about the company.


  7. "Store manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Helzberg Diamonds full-time

    Pros

    Work environment is excellent and I have a fabulous boss that treats others fair.

    Cons

    Their brand presence in certain areas is nonexistent.


  8. "Nice job, poor atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Helzberg Diamonds part-time

    Pros

    The regional manager made frequent visits to make sure everything was in line and running smoothly. Lots of involvement from corporate, which is preferable to none at all. Even office staff are able to make small amounts of commission if they assist in sales. The longer you're there, the more opportunities you have to make sales.

    Cons

    Because it is a commission based system, the atmosphere can be very unpleasant and not nearly as professional as the company itself is. Constant fighting between coworkers and people throwing each other under the bus when clients are being rude. While the job itself is nice, the interpersonal atmosphere can be horrible.

    Advice to Management

    There's not a lot management could really do to change the situation, aside from stepping in when the atmosphere is particularly unpleasant. The compensation for part time and seasonal workers is very low for the amount of work expected.


  9. "sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Helzberg Diamonds full-time (Less than a year)

    Pros

    it was located in the mall so foot traffic was great

    Cons

    the pay is very terrible

    Advice to Management

    Pay employees more


  10. "General Apprasial"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Pittsburgh, PA
    Former Employee - Retail Sales Associate in Pittsburgh, PA
    Neutral Outlook
    No opinion of CEO

    Pros

    Most of the people I worked with were terrific. The teamwork for the most part worked well enough. It is a must to have teams in this type of business.
    I found the training to be extensive, much of it was on line. More experienced staff were helpful as well in the training process.
    Atmosphere is good and the merchandise is beautiful and of good quality.

    Cons

    If customers get on your nerves it's not the job for you. People will deliberate on the most inexpensive thing taking up as much time as someone who is about to spend thousands of dollars.
    Early morning weekend meetings when you're not scheduled to work that day.
    Low commission rates. Although the rates are considered high for that particular retail business. I still find the commission low even if it is in reality high by comparison.
    Low pay. If burger places are on the verge of paying $10 to $15 an hour for asking "do you want fries with that" then the individuals working in this industry should be paid much better than they are. I don't know how employees can make a living on the general wages. Because of the structure of the pay + commission there is much scrambling for customers who are making large purchases. The scrambling leads to anxiety for the employees.
    No constant schedule from week to week.

    Advice to Management

    Better pay would make for happier employees. The commission rate should be better for employees. The training is good and helpful to employees.


  11. "Key holder with low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Lead/Key Holder
    Former Employee - Sales Lead/Key Holder
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Helzberg Diamonds full-time (More than 5 years)

    Pros

    Awesome store and employees, second family

    Cons

    Lowest paying company in the jewelry business, they do not promote within which makes employees angry, hiring assistants with little to no experience.

    Advice to Management

    Stand up to district managers who know nothing about the hiring process



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