Helzberg Diamonds Reviews | Glassdoor

Helzberg Diamonds Reviews

Updated January 18, 2017
49 reviews

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3.0
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Helzberg Diamonds Chairman and CEO Beryl B. Raff
Beryl B. Raff
22 Ratings

49 Employee Reviews

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  1. "Nice job, poor atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Helzberg Diamonds part-time

    Pros

    The regional manager made frequent visits to make sure everything was in line and running smoothly. Lots of involvement from corporate, which is preferable to none at all. Even office staff are able to make small amounts of commission if they assist in sales. The longer you're there, the more opportunities you have to make sales.

    Cons

    Because it is a commission based system, the atmosphere can be very unpleasant and not nearly as professional as the company itself is. Constant fighting between coworkers and people throwing each other under the bus when clients are being rude. While the job itself is nice, the interpersonal atmosphere can be horrible.

    Advice to Management

    There's not a lot management could really do to change the situation, aside from stepping in when the atmosphere is particularly unpleasant. The compensation for part time and seasonal workers is very low for the amount of work expected.


  2. "General Apprasial"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Pittsburgh, PA
    Former Employee - Retail Sales Associate in Pittsburgh, PA
    Neutral Outlook
    No opinion of CEO

    Pros

    Most of the people I worked with were terrific. The teamwork for the most part worked well enough. It is a must to have teams in this type of business.
    I found the training to be extensive, much of it was on line. More experienced staff were helpful as well in the training process.
    Atmosphere is good and the merchandise is beautiful and of good quality.

    Cons

    If customers get on your nerves it's not the job for you. People will deliberate on the most inexpensive thing taking up as much time as someone who is about to spend thousands of dollars.
    Early morning weekend meetings when you're not scheduled to work that day.
    Low commission rates. Although the rates are considered high for that particular retail business. I still find the commission low even if it is in reality high by comparison.
    Low pay. If burger places are on the verge of paying $10 to $15 an hour for asking "do you want fries with that" then the individuals working in this industry should be paid much better than they are. I don't know how employees can make a living on the general wages. Because of the structure of the pay + commission there is much scrambling for customers who are making large purchases. The scrambling leads to anxiety for the employees.
    No constant schedule from week to week.

    Advice to Management

    Better pay would make for happier employees. The commission rate should be better for employees. The training is good and helpful to employees.


  3. "Key holder with low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Lead/Key Holder
    Former Employee - Sales Lead/Key Holder
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Helzberg Diamonds full-time (More than 5 years)

    Pros

    Awesome store and employees, second family

    Cons

    Lowest paying company in the jewelry business, they do not promote within which makes employees angry, hiring assistants with little to no experience.

    Advice to Management

    Stand up to district managers who know nothing about the hiring process


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  5. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Rosharon, TX
    Former Employee - Administrative Assistant in Rosharon, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Helzberg Diamonds (More than 3 years)

    Pros

    Great work environment
    Team based
    Opportunities for advancement

    Cons

    Associates stole sales occasionally
    Office manager was rude at times

    Advice to Management

    Establish ground rules and make sure there is no animosity amongst associates. Do not play favoritism, because it shows whether you realize it or not.


  6. "To be honest they are a joke. They can't compete with another store brand with same tier level at all."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Helzberg Diamonds full-time (Less than a year)

    Pros

    It's definitely a respectable job. The ethical standards of the company is great and all for the protection hourly associates. Unless you break their strict code of ethics, it's very rare that people get fired.

    Cons

    Trying to make money from this company is a bit harsh when you work right next to a Littman Jewelers (or any jeweler) who offers the same products with 35% off discount while you can offer just a fraction of that discount. No one cares about AGS or Berkshire Hathaway when Kroger (Littman) offers much of the same services with a huge discount off bridal (it's all about money to most people not quality). They need to understand they are not cartier or tiffanga, they are JUST helzberg diamonds. If you are a store manager you can't do anything without the regional manager being on your back about it. As a store manager, you don't get to decide on prices, the regional manager does. You are just there to take care of customer service and paperwork, make sure the associates are showing up and doing what they are supposed to. Kind of like a department manager at a department store. Work Thanksgiving. Work 6 days a week during holiday time with your off day chosen for you way ahead of time and no extra pay. Our mall made it non-mandatory for stores to open on Thanksgiving day but the company was too selfish to let us stay closed for the day. Instead we now have to leave family to work at the evening to midnight. For what?! Who shops a jewelry store on thankgiving?! Not people who have families, which are the people who shop jewelry stores to begin with.

    Advice to Management

    Focus on associates who are not motivated, not just by offering reinforcements (prizes) but by personally and in a friendly manner talking to them. This way you will know if their lack of motivation is temporary or permanent. If permanent, then get rid of the associate. This goes to regional managers especially. No one sticks around a company for more than 3 years to be in an assistant managers position permanently. Give the associates a benefit of the doubt and promote vets before promoting someone who has barely know the company (because this way you will not mess with moral of the stores) if you don't believe they will be good store managers then they shouldn't be assistant managers to begin with!


  7. "Retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Its a retail job so the hours do suck, the pay is great even though the more you make the more they expect you to sell so you never truly get a raise because they expect the money that they pay you to be returned to them.

    Cons

    Because there is no true raise or pay with some consequence you never really feel like you are worth anything

    Advice to Management

    Promote from within.


  8. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Helzberg Diamonds full-time (More than a year)

    Pros

    Worked with awesome people and product is high quality. They wanted to make sure you were properly trained with product knowledge and real life scenario role playing.

    Cons

    Sales goals were almost impossible to achieve. Black out holidays where you can't take any time off from October to January. On your feet all day. Expected to buy formal suits with no clothing allowance.

    Advice to Management

    Being realistic in terms of sales goals, especially if you are located in an impoverished area.


  9. "Salesperson"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Good company. Flexible hous in the summer. Coworkers are second family. It is fun to help people pick out engagement rings. Vacation time is good.

    Cons

    Work every holiday. Work weekends. If your not there you don't make money. only top performers get preferred schedules. Work at night.

    Advice to Management

    Keep T.O. Rules in place and fair. Hold people accountable. Don't talk bad about other coworkers in front of peers. Do what you say you are going to do.


  10. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    I have been working at Helzberg Diamonds full-time (More than a year)

    Pros

    Solid Company with financial backing of Berkshire Hathaway, GIA/AGS affiliation and integrity based.

    Cons

    Poor communication. The field needs more support and real behavioral training.

    Advice to Management

    Need better communication with clear and specific training plans for management.


  11. "Corporate"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great environment and co workers, awesome discount

    Cons

    Not much growth potential, lower end of pay scale



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