Helzberg Diamonds Reviews | Glassdoor

Helzberg Diamonds Reviews

Updated July 21, 2017
195 reviews

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3.4
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Helzberg Diamonds Chairman and CEO Beryl B. Raff
Beryl B. Raff
108 Ratings

195 Employee Reviews

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Pros
Cons
  • Work/Life Balance, Compensation and Benefits, Senior Mgt (in 9 reviews)

  • We work nights and weekends and holidays (in 6 reviews)

More Pros and Cons

  1. "Love their culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Virginia Beach, VA
    Current Employee - Manager in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helzberg Diamonds (More than 3 years)

    Pros

    Great product, strong company stability, decent pay

    Cons

    Number driven upper management with no care about their people that are producing the numbers, no work life balance, and high turnover

    Advice to Management

    Care about your people and THEY WILL CARE ABOUT YOU!


  2. "Customer Service Corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Helzberg Diamonds full-time

    Pros

    There is effort made to incentivize employees in a fun way. The pay is fair - $15 per hour. Great teamwork environment and there is opportunity to advance.

    Cons

    Very stressful work environment and can be negative at times. There were not enough employees for the work load and individuals were expected to meet unrealistic goals.

  3. "Office manager review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager in Kansas City, MO
    Current Employee - Office Manager in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Helzberg Diamonds full-time (More than a year)

    Pros

    -Great company with atmosphere where the employees feel cared for.
    -Good opportunity in commissions and monthly and yearly bonuses.
    -Vision and Dental benefits are great.
    -Can be a fun atmosphere.

    Cons

    -The health benefits could be better, still have to pay out of pocket for many procedures.
    -Sometimes the work seems to be overwhelming.
    -Feels like a bit like a loner kind of job since just about all paperwork and office work gets left for the office manager, even on their days off. (See, the other employees have a large sales goal to meet so in order not to miss anything they sit and wait for customers to come in unless jobs are delegated to them by the office manager.)
    -I know this is a large company to work for.... but for the amount of work that an office manager does, and even if they make every month in the year for their sales goal, the company only provides $ .50 raises every year.
    -Also, once you are in an office manager position, if you have no interest in becoming a store manager or a regional manager, then there are no opportunities for advancement short of moving to Kansas City, MO.

    Advice to Management

    Please look into some better marketing ideas and please give a proper review type pay raise. I've had great review pay raises from other large companies before where the employee and the employer both review their past work and come to a decision on a raise based on a point grading system. This way the people that don't work hard enough get small raises while people that prove themselves with hard work can get a higher raise, anywhere from $0 - 1.00.


  4. "Part-timers Have Benefits too"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Approves of CEO

    I have been working at Helzberg Diamonds (More than 5 years)

    Pros

    Wha tI like so much about being a part-time employee at Helzberg Diamonds is that they offer a retirement package even though I do not work full time. I was pleasantly surprised that they would car enough for my future to offer that benefit.

    Cons

    The slower seasons are really painstaking.


  5. "Helzberg Diamonds provides in-depth elite training to all employees and utilizes the best sales tools in the industry."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Fairfield, CA
    Former Employee - Assistant Manager in Fairfield, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Helzberg Diamonds full-time (Less than a year)

    Pros

    They truly provided the most detailed training I have ever experienced and constantly provide new training materials to keep all employees at the top of their game.

    What really separates Helberg Diamonds from other companies is they have Unity throughout the entire company. Everyone from sales reps to regional mangers to even home office has bought into the companies message.

    They want you to succeed and advance in the company.

    Cons

    I wouldn't really say this is a Con but this job requires you to be out going and want to sell, but hey selling diamonds is fun! However I do believe because the training is so thorough anyone can be successful at this job.

    Advice to Management

    Keep giving the employees the support they need!


  6. "Struggle to stay competitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager
    Former Employee - Sales Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Helzberg Diamonds full-time (More than a year)

    Pros

    Friendly staff always willing to lend a hand. A great family atmosphere.

    Cons

    Work/Life Balance, Compensation and Benefits, Senior Mgt

    Advice to Management

    Your culture and values are great, but a major failure to stay competitive in a very competitive market.


  7. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Raleigh, NC
    Former Employee - Sales Associate in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Helzberg Diamonds part-time (More than a year)

    Pros

    Loved interacting with the customers and co-workers. Selling jewelry was an enriching experience.

    Cons

    There was a lot of drama, at times

    Advice to Management

    Listen to your associates and address their concerns

  8. Helpful (1)

    "Great company to buy from, not to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Marcos, TX
    Former Employee - Sales Associate in San Marcos, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Helzberg Diamonds full-time (Less than a year)

    Pros

    Stress free job, great training. Really layer back environment aside from my manager hovering around looking over my shoulder all the time.

    Cons

    Pathetic commission rate and hourly pay. Monthly commission targets changed so you couldn't gauge how much you'd actually make ahead of time. Commission starts at 0.5% and even in a slow month you have to sell $15k just to hit 1%. I worked st the outlet store and never saw more than 1% commission even in December and January with over $35k in sales both months. For a Fortune 500 company, they sure are cheap.
    Unless you plan on working part time, or sticking with the company for 15+ years and moving to a regular store, don't waste your time working here. Full time employees get screwed cuz they have higher sales goals without a higher commission rate.

    Advice to Management

    Increase the commission rate for lower volume stores.


  9. "Sales Associate, Key Holder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Keyholder in Portage, MI
    Former Employee - Sales Associate/Keyholder in Portage, MI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Helzberg Diamonds full-time (More than 3 years)

    Pros

    Valuable sales coaching with the correct management. Could accrue paid-time-off easily by working hard.

    Cons

    Meeting target goals were not always a breeze. Low level experience was all that was required thus conversations with my personal coworkers were very seldom stimulating.

    Advice to Management

    Continuous improvement through training, scenarios, and positive reinforcement work best.


  10. "They put the Cult in Culture and the Hell in Helzburg."

    StarStarStarStarStar
    Former Employee - Sales Associate in Overland Park, KS
    Former Employee - Sales Associate in Overland Park, KS
    Doesn't Recommend
    Disapproves of CEO

    I worked at Helzberg Diamonds full-time (More than a year)

    Pros

    There is nothing positive about working for this company.

    Cons

    Harassed by senior associates and bullied by management, this was the worst work experience I've had in over thirty years in the workforce. The commission structure is so that only top sellers who have worked for this dreadful company for years can make any money. They brainwash employees with their "8 steps of selling" and insist on two to three associates on a ticket. I vacuumed and cleaned toilets for $10.50 an hour. When I documented the abuses I experienced and reported them to management and hr, nothing was done. This is a horrible place to work. Don't even think about it.

    Advice to Management

    See above.


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