Hendrick Automotive Group Reviews | Glassdoor

Hendrick Automotive Group Reviews

Updated May 27, 2017
25 reviews

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Hendrick Automotive Group President and CEO Edward J. (Ed) Brown III
Edward J. (Ed) Brown III
9 Ratings

25 Employee Reviews

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Pros
  • Great company great benefits, dominates the marketplace (in 14 reviews)

  • Free health insurance, good 401K option, better benefits after three years of employment, company discourages management from firing people (in 11 reviews)

Cons
  • Many people have children and because of very long hours it can be difficult (in 21 reviews)

  • Ridiculous hours even by industry standards, Compensation in Upper Management pales in comparison to what any "A Player" is accustomed to (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Hendrick"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits great vacation time. The benefit package is excellent. That is the only thing keeping employees there.

    Cons

    Management favor employees. Unless you are a favorite you do not excel in the company. Raises are very hard to come by.

    Advice to Management

    Treat everyone equal

    Hendrick Automotive Group Response

    May 30, 2017 – Social Media Manager

    Thank you for your feedback. We apologize your experience didn’t go as you hoped or expected. We would like the opportunity to discuss your concerns in more detail, please contact us at ... More


  2. Helpful (1)

    "Used Car Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Used Car Manager in Atlanta, GA
    Former Employee - Used Car Manager in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Hendrick Automotive Group full-time (Less than a year)

    Pros

    Solid Company with decent benefits. Many employees (although mostly at a corporate level) stay with the group a long time.

    Cons

    Ridiculous hours even by industry standards, Compensation in Upper Management pales in comparison to what any "A Player" is accustomed to. You're either a member of their "club" or you're not.

    Advice to Management

    To fill this out would be a total waste of time because even if anyone in the group with any authority read it they wouldn't change a damn thing. They already know everything after all.

    Hendrick Automotive Group Response

    May 24, 2017 – Social Media Manager

    Thank you for your feedback. We apologize your experience didn’t go as you hoped or expected. We would like the opportunity to discuss your concerns in more detail, please contact us at ... More

  3. Helpful (6)

    "Don't stick up for what's right"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Murrieta, CA
    Former Employee - Anonymous Employee in Murrieta, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hendrick Automotive Group full-time (More than 3 years)

    Pros

    Good benefits
    Decent pay
    Cool employees

    Cons

    Upper management are sheeps in wolfs clothing. They pretend to care and listen and the moment you stick up for yourself or what is morally right you are turned on and have a target on your back. Tons of harassment going on and nothing is done about it. Micro managing boss. Not a leader one bit. Constantly reminding you of the mistakes you make when he was making the same amount if not more.

    Constantly degrading your character and effort of work. Lots of drama and pointing fingers

    Advice to Management

    Check your ego's at the door please!!! You have all these employees who bust their hump day in and day out for you.

    When multiple employees complain about a manger investigate it and do the right thing. Don't ignore it because you think he's profitable. Or compiles are these stupid excel spreadsheets to think you're saving money

    When your managers are constantly micromanaging you,Mistakes will be made because they are feeling the pressure.Treat your employees with respect and get rid of the motto that everyone is replaceable.

    Give your employees the space they need to work especially if they are making you money.

    Hendrick Automotive Group Response

    Apr 11, 2017 – Social Media Manager

    Thank you for your feedback. We apologize your experience didn’t go as you hoped or expected. We would like the opportunity to discuss your concerns in more detail, please contact us at ... More


  4. Helpful (2)

    "terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Alabam, AR
    Former Employee - Guest Service Representative in Alabam, AR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Hendrick Automotive Group full-time (Less than a year)

    Pros

    free insurance, sleep later, air condition

    Cons

    long hours, 9$ per hour , rude management, huge work over load for guest service reps

    Advice to Management

    stop being so rude.

    Hendrick Automotive Group Response

    Apr 10, 2017 – Social Media Manager

    Thank you for your feedback. We apologize your experience didn’t go as you hoped or expected. We would like the opportunity to discuss your concerns in more detail, please contact us at ... More


  5. Helpful (3)

    "You can do better."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Automotive Technician in Pleasanton, CA
    Current Employee - Automotive Technician in Pleasanton, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hendrick Automotive Group full-time (More than 8 years)

    Pros

    It isn't Sonic Automotive. The movie Days of Thunder was based on the founder Rick Hendrick.

    Cons

    Typical American corporation. Puts quarterly profits above all else.

    Advice to Management

    You can't be great if you are like everyone else.

    Hendrick Automotive Group Response

    Mar 20, 2017 – Social Media Manager

    Thank you for your feedback. We apologize your experience didn’t go as you hoped or expected. We would like the opportunity to discuss your concerns in more detail, please contact us at ... More


  6. Helpful (5)

    "Manager avoid their responsibilities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Technician in Concord, NC
    Current Employee - Service Technician in Concord, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hendrick Automotive Group full-time

    Pros

    Free lunch on Saturdays :), brand new facilities, payed holiday, friendly colleagues, new equipment. Very average insurance after 3 months, but you definitely earn this insurance, for the work you have to do and if you want to add family members on the insurance, that will cost you extra 500$ per month

    Cons

    Managers really don't have enough experience and come to their positions by accident. Because of lack of experience and knowledge managers try to avoid their direct responsibilities and try to put away the most important decisions.

    Advice to Management

    Hire experienced and brave managers

    Hendrick Automotive Group Response

    Dec 28, 2016 – Social Media Manager

    Thank you for your feedback. We apologize your experience didn’t go as you hoped or expected. We would like the opportunity to discuss your concerns in more detail, please contact us at ... More


  7. Helpful (2)

    "Free Popcorn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Free to come and go

    Cons

    You have your slow seasons

    Advice to Management

    Be yourself

    Hendrick Automotive Group Response

    Oct 19, 2016 – Social Media Manager

    Thank you for your feedback. We apologize your experience didn’t go as you hoped or expected. We would like the opportunity to discuss your concerns in more detail, please contact us at ... More

  8. Helpful (11)

    "More and more work, less and less pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hendrick Automotive Group full-time (More than 3 years)

    Pros

    The insurance and benefits are good, facilities are nice

    Cons

    I have been here for 4 years and made less money each year even after being "promoted." The pay plans are designed to punish instead of reward, no one in the dealership is happy, negativity is rampant and the bosses upstairs are getting all of the money. They tried to introduce a new pay plan in the last year that would pay "more money" and be easier and the whole sales floor rejected it because they all made less. They tout that we are one of the top dealerships in the country, yet we get paid like we are 80th. At events around the country,we hear other salesmen make way more than we do with a lot less stress. The job used to be fun but now no one is having fun. Every day there are more rules, more pay restrictions, and more pressure from upper management. They act like they can't understand why sales are down, morale is down, finance is wanting to quit... pay us more, appreciate us more, make it more fun and then you'll get the results you want. Right now if you get one bad survey, your month is over, bonuses gone. The pay plan is even set up so that it occasionally makes sense to NOT sell a car at month end. The whole sales floor and finance are constantly looking for ways to get out.

    Advice to Management

    Wake up and pay your people! Appreciate what we do and the hours that we work. If someone gets a promotion, they should be making more money! Treat us like people, not puppets. Sales should be making 25-35% commission after pack without 27 different rules to cut out all bonuses. Finance should have a salary component and be making 10k/mo at a minimum for all the hours and ridiculous amount of paperwork and compliance rules they have to deal with.


  9. Helpful (4)

    "It is the car business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in North Charleston, SC
    Former Employee - Sales Consultant in North Charleston, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hendrick Automotive Group (Less than a year)

    Pros

    Good medical benefits for a single person

    Cons

    Long hours little in return!

    Advice to Management

    Reward on merit!!! Not on who will make a lunch run for you.


  10. Helpful (26)

    "Not What It Used to Be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hendrick Automotive Group full-time (More than 8 years)

    Pros

    Great Health Insurance
    401(k) plan
    Company has the prestige of the name

    Cons

    Executive Management continues to push change
    Employee culture is gone
    Micro Managing the dealerships

    Advice to Management

    I've worked for Hendrick Automotive group for many years. I was very curious to see what other folks of the company who had been previously employed had to say. As little as 5 years ago, if you were going to make the car business a career, there was no better place than Hendrick. Unfortunately, that has drastically changed over the last 3 to 4 years, and is getting worse. It's now no better than most, and worse than some. There have been so many changes in the last several years that have completely changed the dynamics of what this company stood for. The family atmosphere is gone, the "take care of your employees" is gone, and most of all, paying your employees is gone. They have one thing in mind, a healthy bottom line. More and more expenses are getting pushed to the dealership level, thus decreasing employee pay, and making executive management richer. Employees don't want to hear that the company had another record month, or worse yet, an all time best year and not participate in the dividends. Executive management seems to forget who rolls up their sleeves every day and makes things happen. The culture has drastically changed, and employees now feel they don't count anymore. The same employees are seeing paycut after paycut, and are seeing entire departments eliminated to be replaced with sub-contractors to save money on wages and benefits. I imagine for the elite percentage of the organization it's very rewarding to work for Hendrick Automotive, but that's a very small percentage compared to the amount of people who make it happen on a daily basis. One such change that's proven to be very rewarding for Executive Management is a process solely designed to high pressure sell every customer to complete the buying process to such a degree that it's uncomfortable for the buyer and employee alike. It creates an undesirable atmosphere, and takes away the experience for the customer. Hendrick has been very successful at being much more profitable with all the stream lining and changes, but at the same time taking it from the ranks of the best automotive company to work for to no better than most. Go back to the basics and remember who got you there in the first place should be the number one motivation...go back to the old days when the employees were excited and happy to make it happen. This demotivating structure as it is now, is no way to keep good people. I've seen multiple employees of tenure walk because of the culture change. If you're looking to be another number in the computer, and collect a paycheck, this is the place to be. My advice is to remember your roots, and motivate your employees with positive reinforcement, rather than micro managing every aspect of the stores performance. Stop building and consolidating offices and pushing more expenses down to the dealership level to make everyone's pay at the store level get reduced. Try taking a paycut yourselves, and share with your employees that are in the trenches everyday for you!


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