Henry Ford Health System Customer Service Representative Reviews | Glassdoor

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Henry Ford Health System Customer Service Representative Reviews

Updated Jan 22, 2020

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3.8
94%
Recommend to a Friend
5%
Approve of CEO
Henry Ford Health System CEO Barbara Rossmann
Barbara Rossmann
7 Ratings
  1. "Honesty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Henry Ford Health System part-time for more than 5 years

    Pros

    Encouragement to advance within the company

    Cons

    The pay far to low for the amount of work we do

    Henry Ford Health System2019-11-06
  2. "My Coworkers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at Henry Ford Health System full-time

    Pros

    Nice co -workers, work 1 saturday every 1-2 months

    Cons

    Super High call volume, A lot of material to learn for scheduling, Pay is no where near what it should be for answering a high volume phone and working at the front desk at the same time.

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    Henry Ford Health System2020-01-22
  3. "Customer Service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Detroit, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Henry Ford Health System full-time for more than a year

    Pros

    Great Management, great culture

    Cons

    low pay, you only get 4 hour cto per pay check

    Continue reading
    Henry Ford Health System2017-12-14
  4. Helpful (1)

    "Henry Ford Health Systems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Henry Ford Health System full-time for more than a year

    Pros

    Family oriented and fun but professional.

    Cons

    Hard to get great reviews on performance.

    Continue reading
    Henry Ford Health System2017-10-22
  5. "War of 2 worlds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Henry Ford Health System full-time for more than 3 years

    Pros

    Hey, it's a job, employment

    Cons

    Manager, supervisors, parking, trainer, etc.

    Continue reading
    Henry Ford Health System2017-09-16
  6. "Clinic Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Canton, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Henry Ford Health System full-time for more than 3 years

    Pros

    CTO bank allows you to take multiple vacations per year

    Cons

    Lowest paid health system in the country. We barely get pay raises and when we do they're no more than a quarter. Management doesn't really listen to us, they enforce things that our patients don't necessarily care for, such as kiosk check ins. Close to in possible to advance in the system.

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    Henry Ford Health System2017-05-20
  7. "Look before you leap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Detroit, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Henry Ford Health System full-time for more than a year

    Pros

    Good health dental and optical benefit

    Cons

    One Supervisor over multiple departments. Lack of professionalism, favoritism by supervisors. Human Resource and upper management do not correct the problem. This causes high employee turnover. Supervisors hold there position because of profitable and lack in management skill.

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    Henry Ford Health System2017-05-16
  8. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    Current Employee - Clinical Customer Service Representative in Detroit, MI

    I have been working at Henry Ford Health System full-time for more than a year

    Pros

    everyone is friendly to work with

    Cons

    No grace period for start time

    Henry Ford Health System2017-03-13
  9. Helpful (1)

    "Not bad but disorganization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Troy, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Henry Ford Health System full-time for less than a year

    Pros

    Met decent coworkers, lunchtime, tuning out negative people

    Cons

    Pettiness, disorganized management and salary not competitive time sucked, immediate team leaders show favoritism, can't schedule doctor appts

    Continue reading
    Henry Ford Health System2017-02-05
  10. "Henry ford optimeyes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Sterling Heights, MI

    I worked at Henry Ford Health System for less than a year

    Pros

    There was plenty of opportunity for advancement

    Cons

    There was too much favoritism

    Henry Ford Health System2016-12-27

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