Henry Schein Technical Support Reviews | Glassdoor

Henry Schein Technical Support Reviews

Updated Jul 22, 2019

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Found 8 reviews

1.5
StarStarStarStarStar
Rating TrendsRating Trends
17%
Recommend to a Friend
100%
Approve of CEO
Henry Schein CEO Stanley M. Bergman
Stanley M. Bergman
3 Ratings
  1. "Honest employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Henry Schein full-time for more than 10 years

    Pros

    This company treats people with the highest regard. They look for hard working people and are willing to train and help grow talent.

    Cons

    I really can't think of any

    Henry Schein2017-10-15
  2. "Overall a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Henry Schein full-time for more than 3 years

    Pros

    Good benefits, Great people, Great management

    Cons

    The pay is slightly lower than many competitors, and bumps in the pay scale tend to hit newer employees, but existing employees don't often see it. Position pay increase when changing from one position to another are generally percentage based and may not be based in benchmarks for the industry.

    Advice to Management

    There is minimal concern for improvement. I'd be concerned that changes to the pay structure would be difficult to absorb if employees were given pay bumps

    Henry Schein2019-07-22
  3. Helpful (1)

    "Good Experience but.....room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support in American Fork, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Henry Schein full-time for more than a year

    Pros

    Henry Schein is a good company offering great products. It is large and their are lots of opportunities for growth. Benefits used to be 100% paid but now we have to pay more of the premium, although it is still good compared to other companies. Management in support was personable and willing to train.

    Cons

    HR Director is not approachable however other HR staff was very helpful. Lots of company politics as with most large companies. Having the CEO parade through the building while visiting. Everyone was expected to stand outside their cubicles and greet as if it were the Queen of England. Seemed very historical or hysterical...either one.

    Advice to Management

    Make sure management and leaders have the necessary skills and training when hired or promoted to a position.

    Henry Schein2019-02-14
  4. "Terrible working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support 
    Doesn't Recommend
    Negative Outlook

    I have been working at Henry Schein

    Pros

    Some of the people are great to work with

    Cons

    Manager lacks managerial skills, lacks empathy, and communication is terrible. Trainings style is not the best and expections are not reasonable

    Henry Schein2019-01-21
  5. Helpful (6)

    "Hostile work environment. You’re just a number to them. They don’t actually care about their employees anymore."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support in American Fork, UT
    Neutral Outlook
    No opinion of CEO

    I worked at Henry Schein full-time for more than 3 years

    Pros

    Being able to get time off the phone volunteering at the dental clinic on site WHEN they allowed you. It was wonderful connecting with people in need and being able to help / give back.

    Cons

    • Micro management, •people with zero hygiene (wouldn’t shower or wash their hands from bathroom & very nasty bathrooms), •hostile work environment after all. •The moment you’d get up to make coffee they told you you couldn’t, •when you’d try and take your breaks they would come find you and make you get on the phones again, •couldn’t even get to use my PTO for doctors appointments as it never got approved, •they won’t...

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    Advice to Management

    Bring back the old management style - the one you had a few years ago where you cared about your people, the one that’s similar to Enterprise. Treat your employees like humans. Help them advance, and don’t make it harder to move up. Treat everyone equally. Allow Dr. notes. Increase the pay with every product supported.

    Henry Schein2018-05-17
  6. Helpful (1)

    "Decent place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative in American Fork, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Henry Schein full-time for less than a year

    Pros

    Decent pay as a level 3 tech.

    Cons

    Not enough military leave provided.

    Advice to Management

    Implement a better package for military personnel.

    Henry Schein2015-02-06
  7. Helpful (1)

    "Wonderful company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative in American Fork, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Henry Schein full-time for more than 5 years

    Pros

    pleasant co-workers, well grounded management, Quality benefits, Low turn over rate - you get to know your co-workers and will probably keep working with them.

    Cons

    Low turn over rate - difficult to advance,

    Advice to Management

    May employees that start at the lower rungs leave because there is no/little movement within the company. Either make changing to a different division a better option or say that in the hiring process.

    Henry Schein2013-12-23
  8. "Good old fashed family values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative in American Fork, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Henry Schein full-time for more than 5 years

    Pros

    Very family friendly, company, with a highly successful background

    Cons

    Lower than average pay when camparied to local and national avarages.

    Advice to Management

    Pay competative salaries.

    Henry Schein2013-04-02
Found 8 reviews