Her Majesty's Revenue & Customs Tax Professional Reviews | Glassdoor

Her Majesty's Revenue & Customs Tax Professional Reviews

Updated Dec 30, 2019

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3.8
90%
Recommend to a Friend
100%
Approve of CEO
Her Majesty's Revenue & Customs Interim Chief Executive Jim Harra (no image)
Jim Harra
1 Rating
  1. "Good job poor pay and senior management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tax Professional in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Her Majesty's Revenue & Customs full-time for more than 5 years

    Pros

    Very interesting work. Great colleagues and managers. Excellent training and support.

    Cons

    Poor pay, poor senior management.

    Advice to Management

    Push for a proper pay rise.

    Her Majesty's Revenue & Customs2019-12-30
  2. Helpful (3)

    "ISBC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tax Professional in Bristol, England
    Neutral Outlook
    No opinion of CEO

    I worked at Her Majesty's Revenue & Customs full-time for more than a year

    Pros

    Good Salary; location near train station; quirky but intelligent and committed staff (generally); job is unique and difficult so fantastic comraderie; good IT hardware; flexible policies; terms and conditions always relatively decent in civil service; structured training programme; decent payroll dept; fantastic supportive and unappreciated trade union lay officials.

    Cons

    Too many managers promoted by Peter Principle. Different people doing the same job on different paybands; or different people doing same paybands on different terms and conditions; or same paybands but massive differences between top and bottom, and with current govt attitudes to PS spending, this will never shrink. Burdensome IT system creates more work for staff in an already over worked environment. Managers not trained effectively Management culture the wrong side of robust. Theory X Mgmt styles. Favouritism and unconscious bias not acknowledged or managed. No parking Awful estates, although moving to new building seemingly made entirely of glass in 2020.

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    Advice to Management

    Train your managers properly. E learning people skills is oxymoronic. Recruit managers who know how to manage - change what you are doing cos it isn't working. Train staff properly with invested programmes. All senior leaders need to work with the union. Working against the union is working against the body it represents - the staff. Think about that...

    Her Majesty's Revenue & Customs2018-08-23
  3. "Tax Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tax Professional in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Her Majesty's Revenue & Customs full-time for more than a year

    Pros

    Flexible working, loads of study time and great pension

    Cons

    not enough technical training, staff satisfaction and morale is very low

    Advice to Management

    better pay and training

    Her Majesty's Revenue & Customs2018-03-06
  4. Helpful (2)

    "Not looking good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tax Professional in Maidstone, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Her Majesty's Revenue & Customs full-time

    Pros

    Flexible hours, relaxed office environment, excellent terms and conditions for those needing leave for care responsibilities etc. Lots of support groups/networks for those interested.

    Cons

    Extremely poor pay - no pay rise for nearly ten years and was never very generous before that. Staff are treated as a nuisance rather than an asset. Taken for granted and imposed upon. Over 100 offices closing in the next few years in favour of 13 regional centres. The excessive travel time and costs are being imposed on staff to save HMRC money on premises. Working conditions likely to become insufferable in new centres - hot desking with only 8 desks for every 10 staff. One tiny locker for each staff member. Planning only includes public transport considerations. Staff expected to use their own vehicles for official duties but bullying managers will nickel and dime expense claims.

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    Advice to Management

    If you don't learn to value staff and treat them with more consideration you will loose the best asset you ever had.

    Her Majesty's Revenue & Customs2017-06-14
  5. Helpful (3)

    "Over rated graduate scheme"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tax Professional 
    Doesn't Recommend
    Negative Outlook

    I have been working at Her Majesty's Revenue & Customs full-time for more than a year

    Pros

    HMRC looks good on your CV

    Cons

    Slim opportunities for development You learn about the job on your own - no support from upper management low pay Unrealistic targets

    Advice to Management

    More structured support needed as opposed to just "talk"

    Her Majesty's Revenue & Customs2016-09-25
  6. Helpful (1)

    "HMRC Tax Professional Development Programme"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tax Professional Development Programmer in London, England
    Recommends
    Neutral Outlook

    I have been working at Her Majesty's Revenue & Customs full-time for more than a year

    Pros

    Work life balance is excellent, pay is not too bad, opportunity to work with Ministers

    Cons

    Morale is low and overall culture is too relaxed and undemanding, strong likelihood of pay freeze and reduction in other benefits

    Advice to Management

    Focus on better training for middle management and resist the constant move towards centralised control

    Her Majesty's Revenue & Customs2012-08-15
Found 6 reviews