Her Majesty's Revenue & Customs Reviews in United Kingdom | Glassdoor

Her Majesty's Revenue & Customs UK Reviews

Updated July 20, 2017
81 reviews

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United Kingdom

2.8
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Her Majesty's Revenue & Customs Chief Executive & Permanent Secretary Lin Homer
Lin Homer
28 Ratings

81 Employee Reviews

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Pros
Cons
  • No proper pay rise for years makes you feel unappreciated (in 14 reviews)

  • Further, senior management is far too busy to give you the time needed in many cases (in 11 reviews)

More Pros and Cons

  1. "Intense training but very rewarding."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Officer in Cardiff, Wales (UK)
    Current Employee - Assistant Officer in Cardiff, Wales (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Her Majesty's Revenue & Customs full-time (Less than a year)

    Pros

    Very rewarding career. Opportunities to progress and climb up the career ladder working with HMRC. Team leaders are very supportive. Moral is usually quite high.

    Cons

    Too much pressure to hit unreasonable targets. Not enough recognition. Organisational side of the business could improve. Working patterns are not ideal.

    Advice to Management

    Too much pressure on everyone when trying to reach unreasonable targets.


  2. "Compliance officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Officer in Preston, North West England, England (UK)
    Current Employee - Compliance Officer in Preston, North West England, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Her Majesty's Revenue & Customs part-time

    Pros

    colleagues make the job. working together as a team. Interaction with customers

    Cons

    Difficult customers. Changing task frequently.

    Advice to Management

    Listen to staff. Be guide by staff on what works and what doesnt

  3. "Still a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Adviser in Wadebridge, England (UK)
    Current Employee - Communications Adviser in Wadebridge, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Her Majesty's Revenue & Customs full-time

    Pros

    Great family friendly policies, flexi time and national rates of pay.

    Cons

    Terms and conditions are being regularly eroded and no pay rise since 2009 levels

    Advice to Management

    Be clear about performance expectations and contribute actively to creating a new performance management system that isn't decisive and has no quota for poor performance.


  4. Helpful (2)

    "VAT TAX Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Specialist in London, England (UK)
    Current Employee - Tax Specialist in London, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Her Majesty's Revenue & Customs full-time (More than a year)

    Pros

    Flexible working hours
    Training Schemes
    great Holidays and also get the chance to have 1 day a year called the queens birthday holiday.

    Cons

    Very sedentary atmosphere
    Not Very Inventive when it comes to career progression schemes unless you are part of one of their accelerated programmes.

    Advice to Management

    Their needs to be a closer working relationship between senior management and those below, usually no interaction at all and I feel its leaves a great proportion off staff disillusioned.


  5. "Not looking good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Professional in Maidstone, England (UK)
    Current Employee - Tax Professional in Maidstone, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Her Majesty's Revenue & Customs full-time

    Pros

    Flexible hours, relaxed office environment, excellent terms and conditions for those needing leave for care responsibilities etc. Lots of support groups/networks for those interested.

    Cons

    Extremely poor pay - no pay rise for nearly ten years and was never very generous before that.
    Staff are treated as a nuisance rather than an asset. Taken for granted and imposed upon.
    Over 100 offices closing in the next few years in favour of 13 regional centres. The excessive travel time and costs are being imposed on staff to save HMRC money on premises.
    Working conditions likely to become insufferable in new centres - hot desking with only 8 desks for every 10 staff. One tiny locker for each staff member.
    Planning only includes public transport considerations.
    Staff expected to use their own vehicles for official duties but bullying managers will nickel and dime expense claims.

    Advice to Management

    If you don't learn to value staff and treat them with more consideration you will loose the best asset you ever had.


  6. "Just my opinion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manchester, England (UK)
    Former Employee - Anonymous Employee in Manchester, England (UK)

    I worked at Her Majesty's Revenue & Customs full-time

    Pros

    Staff willing to help each other.

    Cons

    Stressful lots of time on the phone. No time to do other tasks that are designated to you.


  7. Helpful (1)

    "Robotic culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Officer in Liverpool, England (UK)
    Former Employee - Administrative Officer in Liverpool, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Her Majesty's Revenue & Customs part-time (More than 3 years)

    Pros

    Met some nice people, who made work more enjoyable.

    Cons

    Very unfair working environment, manages do not manage, only interested in getting promotion for themselves. If your a skiver easy place to hide without any detriment to your reputation, no incentive for anyone with a good work ethic , you will
    Just get it knocked out of you, chances of promotion slim unless your a graduate, or can write exaggerated competencies, and lie through your teeth.

    Advice to Management

    Try to manage and recognise talent and hard workers, not just people who can tell a good tale.

  8. Helpful (1)

    "Demotivating!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Officer in Plymouth, England (UK)
    Current Employee - Administrative Officer in Plymouth, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Her Majesty's Revenue & Customs full-time (More than 10 years)

    Pros

    Flexible working hours and generous leave entitlement are the best things about working for HMRC. Pension scheme even though not as good at once was is pretty good.

    Cons

    Lack of career progression and the closure of hundreds of offices across the country. No proper pay rise for years makes you feel unappreciated.

    Advice to Management

    Nurture the talent you have already got.


  9. "Executive Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Officer in Belfast, Northern Ireland (UK)
    Current Employee - Executive Officer in Belfast, Northern Ireland (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Her Majesty's Revenue & Customs full-time (More than a year)

    Pros

    Flexi time. Enhanced sick pay, inc for pregnancy related sickness.

    Cons

    NI civil service eligible for discounted travel schemes and HMRC NIO OR MOD employees not. No realistic chance of reaching the top of your pay grade and pay not rising at equivalent or higher than inflation. Centralising all Northern Ireland post in Belfast. Creating similar hubs across UK and closing local offices. You lose unused bank holidays when off on maternity leave.


  10. "Only robots need apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Credit Core Advisor in Bathgate, Scotland (UK)
    Former Employee - Tax Credit Core Advisor in Bathgate, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Her Majesty's Revenue & Customs full-time

    Pros

    Being a civil servant is a job to be proud of.

    Cons

    Enormous pressure from an emplyer that just doesn't give a damn about you.

    Advice to Management

    If you that this call centre will be different to the others because it's a government department, think again. You are nothing but a disposable part of a huge machine, and will be treated as such. Don't think, just do, and don't expect your team manager to have a clue or give a damn.


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