Her Majesty's Revenue & Customs "pay rise" Reviews | Glassdoor

Her Majesty's Revenue & Customs Reviews

Updated Dec 31, 2019

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3.4
64%
Recommend to a Friend
97%
Approve of CEO
Her Majesty's Revenue & Customs Interim Chief Executive Jim Harra (no image)
Jim Harra
10 Ratings
  1. "Ao"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - AO Advisor in Teesside County Borough, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Her Majesty's Revenue & Customs full-time for more than 10 years

    Pros

    Good annual leave and flexi

    Cons

    Building our future- closing all offices apart from 12. No pay rise. Making you do tasks that you did not apply for , eg answering telephone calls

    Advice to Management

    Radically change the senior leadership team. If you are going to make the whole organisation a contact centre at least be honest and give more rewards.

    Her Majesty's Revenue & Customs2018-01-26
  2. Helpful (1)

    "Great, BUT needs money for staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tax Consultant 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Her Majesty's Revenue & Customs full-time for more than a year

    Pros

    Its a great place to work and the people are great and friendly too. Diverse workplace and a clear example to how recruitment should be carried out. Efficient workplace full of lots of hidden little jobs nobody knows about, opportunities are there if you go out of your way to find them - Don't ask don't get.

    Cons

    Staff are pretty demotivated due to the lack of pay rises. The promotion of online services in the workplace can sometimes make you feel a little useless as all you spend your time doing is asking customers to go online instead of doing it yourself. Training is bare minimum, older members of staff went through a training scheme of up to 6 to 12 months, while new recruits are put through an awfully rushed 6 weeks, without building the comprehensive knowledge people need to confidently work on the phone.

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    Advice to Management

    Training needs work, staff should be taught tax professional qualifications to really boost effectiveness. Work needs to be more varied.

    Her Majesty's Revenue & Customs2017-11-29
  3. "Still a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Communications Adviser in Wadebridge, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Her Majesty's Revenue & Customs full-time

    Pros

    Great family friendly policies, flexi time and national rates of pay.

    Cons

    Terms and conditions are being regularly eroded and no pay rise since 2009 levels

    Advice to Management

    Be clear about performance expectations and contribute actively to creating a new performance management system that isn't decisive and has no quota for poor performance.

    Her Majesty's Revenue & Customs2017-06-15
  4. Helpful (2)

    "Not looking good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tax Professional in Maidstone, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Her Majesty's Revenue & Customs full-time

    Pros

    Flexible hours, relaxed office environment, excellent terms and conditions for those needing leave for care responsibilities etc. Lots of support groups/networks for those interested.

    Cons

    Extremely poor pay - no pay rise for nearly ten years and was never very generous before that. Staff are treated as a nuisance rather than an asset. Taken for granted and imposed upon. Over 100 offices closing in the next few years in favour of 13 regional centres. The excessive travel time and costs are being imposed on staff to save HMRC money on premises. Working conditions likely to become insufferable in new centres - hot desking with only 8 desks for every 10 staff. One tiny locker for each staff member. Planning only includes public transport considerations. Staff expected to use their own vehicles for official duties but bullying managers will nickel and dime expense claims.

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    Advice to Management

    If you don't learn to value staff and treat them with more consideration you will loose the best asset you ever had.

    Her Majesty's Revenue & Customs2017-06-14
  5. Helpful (1)

    "Demotivating!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Administrative Officer in Plymouth, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Her Majesty's Revenue & Customs full-time for more than 10 years

    Pros

    Flexible working hours and generous leave entitlement are the best things about working for HMRC. Pension scheme even though not as good at once was is pretty good.

    Cons

    Lack of career progression and the closure of hundreds of offices across the country. No proper pay rise for years makes you feel unappreciated.

    Advice to Management

    Nurture the talent you have already got.

    Her Majesty's Revenue & Customs2017-05-23
  6. Helpful (1)

    "Steady work, but don't expect to move up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tax Credits Adviser in Dundee, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Her Majesty's Revenue & Customs full-time

    Pros

    Great pension plan, fairly steady work, plenty of opportunities for development within and without the workplace. Pay is decent, depending on your cost of living.

    Cons

    Disappointing and unfair pay rises, draconian attendance policy, inflexible management, no real chance for upward movement unless people retire or quit.

    Advice to Management

    Best advice I could give would be to relax the attendance policy a bit. Public sector work has the highest AWDL because the work is stressful; not because the workers are lazy. Most civil servants are some of the most under appreciated and hard working people on the planet, and if anything deserve more time off for the Herculean efforts they put in every day.

    Her Majesty's Revenue & Customs2017-04-13
  7. Helpful (1)

    "Cons outweigh the pros"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Her Majesty's Revenue & Customs for more than 3 years

    Pros

    Flexible working, good work life balance. Can start and finish when you want. Good reimbursement for travel and business trips

    Cons

    Poor recognition, development, appraisal. Little or no link between performance and appraisal / promotion. No pay rises for years. No bonuses. Poor and uninspiring management

    Advice to Management

    Start doing your job properly! Recognise and appreciate front line staff more. Provide more development opportunities. Create a better, fairer appraisal and promotion system

    Her Majesty's Revenue & Customs2017-04-17
  8. Helpful (12)

    "Horrific!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Her Majesty's Revenue & Customs full-time for less than a year

    Pros

    There was absolutely nothing at all about this job that redeemed it or that would have kept me here. It was an absolutely horrendous, depressing, debilitating experience. Leaving was the most enormous weight off my shoulders.

    Cons

    Wages are appalling, I don't know how anybody can live on this kind of money without starving to death. You are paid only a meagre school leaver's wage at management level and there is no such thing as a pay rise. I only took this job out of absolute desperation after becoming unemployed and never had any intention of staying for the long term, but once my first day here came around and I saw the conditions that people had to work in, it became a race against time to get out and I lasted just over 4 months before resigning. Working here has been the single most awful experience of my entire life. There is no management. I have not met any person in this entire organisation who possesses a single real world management skill. Brainless, clueless, talentless idiots. 'Managers' are all promoted within if their face fits and if they impress the right people by brown nosing enough, and without sufficient experience of or training in management, they are then completely reliant on online guidance in order to manage staff. They do not possess the ability or intelligence to make their own decisions or look at cases for what they actually are, God forbid treat staff as human beings or with compassion or empathy - they are all dependent upon reading a page of writing off the intranet and doing exactly what that tells them to, without exception. In fact, if you don't do just that, you are threatened with being managed out for poor behaviour. "You can't do that in the public sector!" is the answer to everything, including giving praise to staff. They think forcing staff to put decorations around their desks and to bake cakes every week will be enough to boost the shockingly low morale. Evidently not!!! "Follow the guidance, check the guidance, everything is in the guidance, the guidance will tell you exactly what to do!" is the approach to management. There is no trace of management. I was consistently told that this guidance is in place to help the company to win the many employment tribunals that they are dragged to - hello, in proper companies there are nowhere near the number of tribunals taking place that HMRC is dealing with because other companies would never treat their staff this appallingly! Bullying, persecuting, harassing and disciplining staff for being off sick and discriminating against the disabled is always going to land you in hot water! The attitude towards disability in this place is absolutely disgusting. Staff are threatened with formal action and made to be too afraid of taking time off work and are then forced to drag themselves in when completely unfit to be doing so. It is embarrassing to constantly deal with complaints from customers because nobody seems to be able to get anything right first time - customer service is absolutely appalling due to insufficient training. If taxpayers could see who was dealing with their affairs on the inside and under what conditions they would be horrified. Literally kids in tracksuits and trainers who have sat in a classroom for 5 weeks and then are expected to go out and adjust the nation's tax codes - hence all the constant mistakes. After this point, the staff are then criticised and micromanaged by controlling plebs on a daily basis, their every move watched on an online system. They are told that everything they do isn't good enough, they must work harder, and yet there is no support or incentive in place to do so. They are told that they are overpaid (£18,500, really?!) and accused of being lazy, taking liberties and just sitting around talking all day when in actual fact they are mostly getting screamed at by angry customers who are frustrated that they've now had to call up for the 12th time because of the constant screw ups that happen on a large scale in this place. How demoralising. The work is so monotonous, boring and unchallenging. It is impossible to feel enthused or inspired. I would have completed all of my duties within the first 20 - 30 minutes of the day and then sit staring into space with nothing to do for the remainder. It was draining and gave me headaches. Work / life balance was absolutely non-existent and I had to work every evening and every Saturday. There are too many employees at management level and it is a waste of public money. Some of these jobs just shouldn't exist at all due to the lack of work to actually do. They could very easily work with less managers. If this was a private company it would have lost the contract long ago for being a waste of resource and generally unfit for purpose. Standards are non-existent. I feel sorry for the people trapped in here who cannot get out as I have done - practically all of them want to. This company is just letting the talented, able and hardworking people walk out of the door because of the way they are treated (abused). Nobody of any worth is ever going to put up with such dire treatment. The next step is to make mass redundancies when they reduce the workforce and close down most of the offices over the years to come in order to save money by opening regional centres in all of the big cities - unfortunately it will be the people at the very bottom who face the chop, ironically also the only ones who are actually busy with any work to do! If you aren't lucky enough to be able to travel to one of the new locations, then you now don't have a job. Thanks for your loyalty! What a way to work! Good riddance!

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    Advice to Management

    Privatise.

    Her Majesty's Revenue & Customs2016-11-12
  9. Helpful (1)

    "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Officer in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Her Majesty's Revenue & Customs full-time for more than 3 years

    Pros

    Your on the job experience will vary vastly depending on tax regime, location and size of the businesses you work with but you can get some great experience that is valued in the private sector. Great flexibility, time off is generous and personally I had no trouble with taking holidays at any time. Job stability for the most part but this does depend on location as a number of offices are closing.

    Cons

    PMR system can be onerous and unfair. The recruitment process is solely competency based which can turn into a short story competition. Poor leadership from excom although the new CEO does appear to be taking the department in a better direction. Static pay. You aren't going to get a pay rise unless you get promoted really. Somewhat toxic atmosphere. A lot of long term employees are clearly unhappy which can rub off. Also there are a number of poor performers and little desire from management to do anything about them in some cases.

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    Advice to Management

    PMR system isn't the best and I would strongly advise a better recruitment system as the wrong people can be hired for jobs quite easily at the moment.

    Her Majesty's Revenue & Customs2016-10-17
  10. Helpful (6)

    "Don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fraud Analyst in Southampton, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Her Majesty's Revenue & Customs full-time for more than a year

    Pros

    Flexible hours which are good

    Cons

    Promotion and pay rise stagnates, Racially ignorant employees, ineffective process, inefficient process, waste of resources, chain of command is a joke, cases are inadequately managed, waste of time, incompetent employees run rampant, corruption and immorality is rife.

    Advice to Management

    Stop hiring just anyone, conduct a thorough investigation of complaints and create a healthy competitive environment

    Her Majesty's Revenue & Customs2016-09-23
Found 26 reviews