Heritage-Crystal Clean LLC Reviews | Glassdoor

Heritage-Crystal Clean LLC Reviews

12 reviews

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12 Employee Reviews

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Pros
  • Great Benefits, competive salary and they treat employees with repect (in 9 reviews)

  • Good benefits, weekly pay, flexible hours and good work environment (in 4 reviews)

Cons
  • Middle management is petty arrogant and trip on their ego too often (in 4 reviews)

  • The company is run primarily by men of retirement age who are still running things in an old school way (in 2 reviews)

More Pros and Cons

  1. "shipping & recieving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Heritage-Crystal Clean LLC full-time

    Pros

    Excellent benefits and great schedule

    Cons

    No team WORK and everyone is for themselves

    Advice to Management

    Help solve issues among employees so job goes smoother


  2. Helpful (5)

    "Some good, Mostly bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SSR in Jacksonville, FL
    Current Employee - SSR in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Heritage-Crystal Clean LLC full-time (Less than a year)

    Pros

    The pay is about the only good thing. Freedom on the road is nice, when it lasts. Read the cons for why that doesn't happen.

    Cons

    Almost everything. Upper management has extremely unrealistic goals. They expect you to do the extreme workload of service work along with getting new business everyday. Plus you're legally only allowed to work 12 hours a day maximum but they expect you to be on the road anywhere from 12-16 hours a day and then of course lie in your logbooks about it or face the consequences. Corporate expects you to be a robot who is absolutely perfect and if you make a mistake it's completely unacceptable. It doesn't matter what you've done for the company, only what you're doing for them right now. You have one bad day and they immediately remind you how replaceable you are. They care none for the backbone of this company, the drivers! All they care about is screwing over there customers to make more money then Safety Kleen. Expect Crystal Clean to be filing for bankruptcy the same way SK did sometime in the future. They offer you two weeks paid vacation (80 hours) a year but you easily put in 60-70 hours every single week so that doesn't compensate for much at all. Don't expect to have time to take those vacation days either because the workload is far too extreme and management will frown upon you even mentioning it. Teamwork here is scarce, it's basically a dog eat dog company and everyone will step on you to reach the top. Corporate always makes sure they have there hands in your pockets. The commission is nice if you can find someone dumb enough to pay the ridiculous prices Crystal Clean demands. Be prepared to explain it in the future to your customers though because CC goes up annually usually between 8-15% on all services. Creates many angry customers and it's all up to the driver to explain why when they don't even have knowledge as to the reason. Corporate will just say "It's how our business works." Yeah, ok. Every branch is severely understaffed as well. They expect 1-3 people to perform the work of 10 people in smaller branches. It's really sad how money hungry this company is. If you want to be a slave who has to be perfect at all times, work so much that you're too tired to ever do anything on your time off, and ruin your body for life then Crystal Clean is the place for you! Hope this helps some people.

    Advice to Management

    Expand your branches, hire more people. Stop being so greedy. You wonder why this company has a high turnover? You treat people like dirt and they will leave. There are plenty of jobs out there.

  3. Helpful (3)

    "Branch Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Sales Manager in Newcastle, OK
    Current Employee - Branch Sales Manager in Newcastle, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Heritage-Crystal Clean LLC full-time (More than a year)

    Pros

    Great Heath insurance. Some employees are good to work with but there are some are bad and will get what they want stay out of there way, even branch managers are that way.

    Cons

    This HCC company treats employees like junk unlike FCC they treat the employees great. The branch managers and regional managers are in like buddies you can't say anything or you will be in trouble. The pay at FCC was so much better company, company credit cards and cars and gas cards. Now ex FCC employees make a lot more year when the old HCC employees get a year, how can a company do that to the employees. A lot of back stabbing going on here and everyone wants your position here. This company needs a moral compass. They have no direction and they are making customers mad all across the board and over priced service and sales makes for a bad taste in the customer mouth. HCC needs to go back to the drawing board. They are all ex safety Kleen management that started this company up so it will be ran in the ground soon and they will try to buy all the competition out soon just watch.

    Advice to Management

    Treat your employees right not like friends and you will get further in your business. Treat everyone equal. Quit playing favorites.


  4. Helpful (4)

    "Inadequate Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Administrative Assistant in Elgin, IL
    Current Employee - Branch Administrative Assistant in Elgin, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Many employee incentive and involvement programs

    Cons

    Very poor training and new employees are treated as if they are beneath the long-time employees Many will not even acknowledge new employees for months. Employees are expected to work long hours and overtime regularly.

    Advice to Management

    Treat everyone as equals including those who are newly employed, perhaps actively initiating interactive involvement between new hires and long timers would be helpful. Train employees to be knowledgeable about what they are doing not just expecting them to perform as robots to get the work done, a little knowledge could make people more efficient and doing what they are hired to do.


  5. Helpful (6)

    "Great money....No life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service/Sales Driver in Oakmont, PA
    Former Employee - Service/Sales Driver in Oakmont, PA
    Doesn't Recommend
    Neutral Outlook

    I worked at Heritage-Crystal Clean LLC full-time (More than a year)

    Pros

    The base pay on commission were off the charts. Money is great. But...

    Cons

    No life. When short staffed we were putting in 70+ hours a week. No time to enjoy the money we made. Also, management got upset when service drivers weren't making sales goals. There is no time for sales when 10-12 hours a day is spent servicing current accounts.

    Advice to Management

    Hire sales people and more service people to balance things out. While you're sitting at home with your families enjoying a cold beer and making six figures, your employees are still on the road busting their backs. Give them some help.


  6. Helpful (7)

    "Process operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay and benefits lots of OT if you want it and days off, great bunch of co-workers , and pay once a week

    Cons

    Horrible working conditions, very vindictive dept heads, very high turnover from.employees being just fed up and far more fired on.the spot if you voice opinions to.dept heads

    Advice to Management

    Talk to employees and see why moral is so.low and turnover so.high


  7. Helpful (7)

    "Too Many"Chiefs" and not enough "Indians""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Company pays upper management well

    Cons

    Branch Managers work like dogs,. Need to have their back, but they don't. There does not seem to be any training - except by the manager, who is overworked already. There does not appear to be a HR department.; Company treats their drivers unfairly, while preaching how the drivers are the business.....mmmm

    Advice to Management

    Get rid of the dead weight (upper management) and get some people at the branches - administration, assistants manager, etc.., drivers. Additionally, start a program " Train the Trainer" instead of the branch managers having to train everyone. There is too much of a turnover in this company for that. It is a waste of time and money for the branch. Have middle management support their branches, instead of sitting at a desk shooting off emails to the branch managers.

  8. Helpful (4)

    "Great career, company in need of fresh upper managment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Heritage-Crystal Clean LLC full-time (More than 8 years)

    Pros

    Decent pay, good benefits, corporate lodging card, advancement opportunities.

    Cons

    Upper management. Too many key players were brought over from SK that ran them into bankruptcy, now we're headed in the same direction. "Leadership by intimidation" is how the top brass run, as if we're still in the 70's! Pay is heavily performance based, creates an environment that is unsafe and high stress. Poor pay for the work and hours required, lack of proper training, constant price increases, overpriced services, run-down facilities, unrealistic growth expectations, recent "pay enhancements" that brought down all employees' pay, BM's have to pay for all expenses and supplies and wait a month for reimbursement and little to no guidance or help from upper management when needed. Not to mention, just when you start to get close to your quotas and start making more money the quotas miraculously go up!

    Advice to Management

    Please do us all a favor and enjoy your retirement. Yes, you've grown our company to what it is today, but with the way you're running it the future doesn't look good. Everything we do is a copy of pre-bankruptcy SK, don't you remember how that went? Listen to your employees, completely overhaul your self-serving pay plans and treat your employees like people instead of minions. Nobody likes working for money hungry dictators!


  9. Helpful (1)

    "Not the best, But not the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Indianapolis, IN
    Former Contractor - Anonymous Contractor in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heritage-Crystal Clean LLC as a contractor (Less than a year)

    Pros

    Overtime, Independent work, you get a paycheck

    Cons

    to many to list, mainly the lack of professionalism

    Advice to Management

    There's no helping this company its a sinking ship


  10. Helpful (2)

    "Loved my job UNTIL one of the ever-changing changes they make effected me. NO TRUST!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Slave in The Eastern, OH
    Former Employee - Slave in The Eastern, OH
    Doesn't Recommend
    Negative Outlook

    I worked at Heritage-Crystal Clean LLC full-time (More than 5 years)

    Pros

    Great opportunity to make your own paycheck. Proper training, safety conscience. There are some great people within the company but they know they can not push too hard or say anything wrong.

    Cons

    Everyone top to bottom out to take your position, can not trust anyone. Very long hours that don't equal the pay. Regional Managers hound from their position down and expect the same from their managers onto reps. What have you done for me lately mentality. Will "find" a way to fire someone if need to. They preach ethics but when it comes down to it, very UN ETHICAL, funny how money changes "ethics". Very high stress and pressure placed on all employees at branch level all day every day. If anyone tells you different it's RM or Above preaching for others and looking for glory. Slowly turning into SK month by month.

    Advice to Management

    none to give, they wouldn't listen anyway.


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