Heritage-Crystal Clean LLC Reviews | Glassdoor

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Heritage-Crystal Clean LLC Reviews

Updated Jan 3, 2020

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4.2
88%
Recommend to a Friend
94%
Approve of CEO
Heritage-Crystal Clean LLC CEO Brian Recatto
Brian Recatto
31 Ratings
  1. Helpful (1)

    "Could be Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heritage-Crystal Clean LLC full-time

    Pros

    Great people to work with and a great business to be involved with. Benefits are great.

    Cons

    Upper management No room for advancement

    Advice to Management

    Start to worry about more than top line revenue! Bring your IT department into at least the year 2000.

    Heritage-Crystal Clean LLC2019-01-04
  2. Helpful (2)

    "VSSR, run a vacuum sales route while taking care of current customers and gaining new customers."

    StarStarStarStarStar
     

    I have been working at Heritage-Crystal Clean LLC

    Pros

    401k Vacation time Home daily Good benefits Only 50 hours a week

    Cons

    Sales Inconsistent pay Low base pay Quota driven Vacation blackout periods

    Advice to Management

    Pay more, get rid of vacation blackout periods, more support for growing a route, actually pay attention to what branch managers are doing

    Heritage-Crystal Clean LLC2018-12-26
  3. Helpful (4)

    "Beware of this company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Heritage-Crystal Clean LLC full-time

    Pros

    -The pay structure is good as long as you're able to make quota, but don't calculate your hourly rate! -Health insurance is OK and economical. (for now) -Some other good benefits if you have the opportunity to take advantage of them.

    Cons

    -I have never worked so hard for a company that did nothing to help me. -Operating like it is 1990 does not lead to an employee or customer friendly experience. -Everything is performed second rate,transportation, disposal methods, billing, HR, IT etc. -Using vacation is not an option in most branches. -The HR dept is unable to assist with anything above basic information. -Employees that are terminated are made fun of by upper management for years to come. -Everything is handled by the rules and laws that suit HCC, not the actual applicable regulations. -There are reasons why there are so many job openings.

    Show More

    Advice to Management

    -Treat your employees with respect and dignity. -Don't push your employees till they are broken, then pin your mistakes on them.

    Heritage-Crystal Clean LLC2018-11-06
  4. "IT Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Elgin, IL
    No opinion of CEO

    I worked at Heritage-Crystal Clean LLC full-time for more than 10 years

    Pros

    High growth company, good pay

    Cons

    No formal process for employee review. IT department and individual goals are not clearly communicated. Often projects are ad-hoc based on immediate need. Corporate culture is at times toxic.

    Advice to Management

    Create a formal process for aligning individual and department goals with the strategic corporate initiatives.

    Heritage-Crystal Clean LLC2018-09-29
  5. Helpful (2)

    "Good company to work for and pays is good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heritage-Crystal Clean LLC full-time

    Pros

    Rare to work any weekends. Benefits package is good, 401k managed by Vanguard. Room to advance quickly especially if willing to move. New CEO hopefully will make changes in upper management , Not sure if this is a pro but it seems almost impossible for someone to get fired nowadays , not sure why that is the case but it seems to be ,

    Cons

    very poor training and support, branches are left to fend for themselves more or less. Always chasing that number at all costs to make quotas. Branches run with very little support staff or back up. Corporate office seems like they have a single person doing 3 peoples jobs not far from the branch level. New blood is desperately needed at the very top, promotions should be based on merit and not on who you know.

    Advice to Management

    company has lots of management and vice presidents , what are they doing day to day? we need to innovate and evolve , not just raise prices. every vp or ceo cfo should get on a box truck and ride with the service reps for a bit . try a full day of running services and using the systems we have in place as well as cold calling at some customers and trying to place some part washers. Also i get we have corporate accounts but it seems like we only get the ones that no other company can possibly want , how is it profitable to drive 1.5 hours to pick up 50 gallons of used oil? and have our competitors do all the parts washers, vac and drum waste? should be all or nothing deal .It cant possibly be profitable to do business like that , it seems insane.

    Show More
    Heritage-Crystal Clean LLC2018-09-02
  6. "SSR"

    StarStarStarStarStar
     

    I worked at Heritage-Crystal Clean LLC

    Pros

    good pay and lot's of autonomy

    Cons

    long hours that require long routes

    Heritage-Crystal Clean LLC2018-08-20
  7. Helpful (4)

    "Work hard still not enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Route Sales Driver 

    I worked at Heritage-Crystal Clean LLC full-time for less than a year

    Pros

    work hard put in over 50 hours a week. Bring in the majority of the quota and still not happy.

    Cons

    Pay isn't good. You won't make what they say in the interview. Service priced way over competition

    Heritage-Crystal Clean LLC2018-07-20
  8. Helpful (2)

    "Nothing to rave about in Data Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Data Marketer 
    Doesn't Recommend
    No opinion of CEO

    I worked at Heritage-Crystal Clean LLC full-time for more than a year

    Pros

    Used to have lunch celebrations or leave work early after meeting quotas

    Cons

    Keywords above is "used to." Pay was mediocre. Pretty sure appointment numbers were being inflated and favoritism can be noted. Managers can be your best friend one minute and treat you like crap the next, killing motivation to do good.

    Advice to Management

    Have more realistic standards in improving appt numbers.

    Heritage-Crystal Clean LLC2018-07-17
  9. Helpful (2)

    "Hard dirty work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Green Bay, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Heritage-Crystal Clean LLC full-time for more than 5 years

    Pros

    Its steady work if you can keep up with the demand

    Cons

    Very demanding and little patience.

    Heritage-Crystal Clean LLC2018-07-11
  10. Helpful (2)

    "Do not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Heritage-Crystal Clean LLC full-time for more than 5 years

    Pros

    Health insurance is good. People who work here are great.

    Cons

    Frequent pay changes. If you make too much money, they change it so you make less. Low commission percentage, low base salary. Lack of sales support staff. Reps are expected to sell and service. Quick to raise prices on services, slow to offer discounts to maintain current accounts and grow business. Most high level management has a one size fits all mentality. Will not adjust pricing to be competitive geographically. Most revenue streams come from a dying business model.

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    Advice to Management

    Current CEO is a numbers person. Company is trying to slim down and streamline and sell off. They know current revenue streams are not long term sustainable. Lack of innovation.

    Heritage-Crystal Clean LLC2018-06-28
Found 103 reviews