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Heritage Insurance

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Heritage Insurance

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Heritage Insurance Reviews

Updated Oct 15, 2021

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Found 34 of over 35 reviews

2.4
28%
Recommend to a Friend
35%
Approve of CEO
Heritage Insurance CEO Ernie Garateix  (no image)
Ernie Garateix
3 Ratings
  1. 5.0
    Current Employee, more than 1 year

    Great company

    Oct 15, 2021 - Customer Service Representative in Clearwater, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun atmosphere… training is better… treated fairly and with respect

    Cons

    None that I can say

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  2. 2.0
    Former Employee, more than 5 years

    Used to be good until CEO left abruptly and many aspects changed

    Sep 9, 2021 - Anonymous Employee in Clearwater, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of pto, volunteer work, nice employees. During covid company was quick to set up folks to work remotely.

    Cons

    Used to be a great company to work for, but since one of the founding CEO left abruptly, upper management changes and a company announcement of an office move to Tampa it’s gone downhill. Many employees leaving. Management doesn’t manage, zero people skills. They turn employee concerns around to make you feel like you’re over exaggerating. Promotions done with no rhyme or reason, most times advancement positions are not even posted, just handed to people who lack the skills to fill the job instead of people who hold grudges when employees disagree with them or hold different opinions.

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    1 person found this review helpful
  3. 5.0
    Current Employee, more than 1 year

    Great place

    Aug 19, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly coworkers, laid back environment, overall I would have to say their rating is higher than others

    Cons

    Systems in place are a bit spread thin. Claim pending for adjusters can get pretty high and manager approvals can take longer than needed.

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  4. 1.0
    Current Employee, more than 5 years

    Even the founders have left this company

    Jul 19, 2021 - Systems Administrative in Clearwater, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Leadership aside, many of the department employees are great people.

    Cons

    Probably the least inspiring leadership team I have ever worked for. Since management is promoted through nepotism exclusively at this company, I have not met any manager in house that is actually qualified to do their job. This results in the nepotism managers/supervisors overworking the people under them who do have the knowledge. Because the management team lacks expertise and skill company wide, they consistently fail to acknowledge the employees that deserve recognition and promotion leading to extremely low morale amongst the employees.

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    4 people found this review helpful
  5. 3.0
    Current Employee

    Awesome company. Only issue is upper management.

    Jun 29, 2021 - Claims Examiner in Sunrise, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The Benefits are great. Especially health insurance and 401k

    Cons

    Micromanaging. Work pending is high.

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  6. 1.0
    Current Employee

    Worst place to work in Tampa Bay

    Apr 21, 2021 - Insurance Underwriter in Clearwater, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A paycheck is the only pro I can think of

    Cons

    No communication between departments or between employees and management. Management turns a blind eye to the employees suffering. The employees don’t matter, only the bottom dollar. Customer service is a joke due to management’s refusal to hire enough employees. It’s the “you’re not working hard enough” mentality, not “how can we help you and the company succeed”. The priority is growing into more states for more premium rather than fixing all the issues with the ones they currently write in. It’s all about who you know here. The fact that this place was voted “Best place to work in Tampa bay” is shocking. This place is miserable and the employees hate it here. I can’t imagine anyone honestly voted this is even a decent place to work.

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    7 people found this review helpful
  7. 1.0
    Former Employee

    IT Professionals- think twice before accepting an offer

    Jun 30, 2021 - Systems Administrator in Clearwater, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Clearwater office is relocating to Tampa Paid every 2 weeks. Benefits Friendly co-workers Occasional free lunch Chairs and a desk Air conditioned office (occasionally breaks)

    Cons

    This review will be centered on the IT department as that is where I worked during my time at Heritage. I cannot speak on specific departments and their leaders however I can give a general idea of how the company operates. In short heritage is a fairly young and immature company, however the management and leadership are oblivious to this and run the company as if it is a major conglomerate. Employees are treated as very disposable and are not valued. Managers will gladly hire from outside rather than promote someone who has decided several years at the company. I have seen this happen within all departments and this, along with the fact there is almost ZERO communication from upper management, creates an environment where moral is extremely low. Employees generally do not feel valued and this is the reason for the nearly 80% turnover yearly within IT and other departments. The majority of the original founders of Heritage have jumped ship almost as soon as the company went public. They very clearly saw the meek company outlook and jumped ship as soon as they could cash out their investment. For this reason I find it difficult to recommend anyone work here as it’s very clear that the board and ceo have left the company for dead. Nepotism is rampant at Heritage and nearly every manager gained their position through some sort of nepotism or because they are friends with the CEO. This additional creates more issues as the people leading the company are extremely inexperienced, and thus the people who are experienced and deserve the management position and over worked by said nepotism promoted manager. This is another big issue in the company and effects all aspects. The IT staff in particular are not treated with respect and are managed not as people, but just as a resource to be sucked dry. IT staff have been let go very abruptly, despite dedicating a decade of work to the company, solely because the it manager had an axe to grind. This happens throughout the company and creates an environment where employees do not feel secure or valued for their hard work and dedication.

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    5 people found this review helpful
  8. 5.0
    Current Employee

    Great work place

    Apr 20, 2021 - Claims Examiner 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Family, caring, training, hard working, great place to work

    Cons

    No None at the moment.

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  9. 1.0
    Former Employee

    IT Staff are treated as disposable

    May 31, 2021 - Senior Systems Administrator in Clearwater, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Paid every 2 weeks. Bare minimum benefits package

    Cons

    Lack of communication between departments and management. Management promotes strictly though nepotism. In order to succeed you must be a "yes-man" and undertake a berating of tasks and overtime without any compensation.

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    2 people found this review helpful
  10. 3.0
    Former Employee, more than 1 year

    Not a bad place to work

    Mar 1, 2021 - Legal Assistant in Sunrise, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They show employee appreciation, catered lunches, weekly massages and gift cards all the time.

    Cons

    heavy case loads, high turnaround of employees

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Viewing 1 - 10 of 34 Reviews

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