Heritage Valley Health Reviews | Glassdoor

Heritage Valley Health Reviews

Updated May 23, 2017
39 reviews

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Full-time Part-time

2.9
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Norman F. Mitry
11 Ratings

39 Employee Reviews

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  1. "Lab processing tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Assistant/Phlebotomist in Beaver, PA
    Current Employee - Medical Assistant/Phlebotomist in Beaver, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Heritage Valley Health full-time (More than 10 years)

    Pros

    There are Good hours and competitive pay. very friendly employees easy to find large facilities there are plenty of offices to work at

    Cons

    Communication problems. Sometimes upper management doesn't hear your concerns or suggestions raises take a long time when you have been there forever


  2. "Registered Nurse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Beaver, PA
    Former Employee - Registered Nurse in Beaver, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heritage Valley Health full-time (More than 3 years)

    Pros

    Great co workers and clean environment. Worked in a physician office setting. Liked the smaller setting but the pay is terrible for RNs. Good hours.

    Cons

    Terrible leadership/upper management. No raises. Always seem to be on a "pay freeze". Very understaffed in all areas. If you are thinking about being an RN in ANY of the physicians offices DO NOT DO IT!! There are plenty of places hiring RNs with great hours. Employees feel very under appreciated. Run don't walk away from Heritage Valley Health System.

    Advice to Management

    Work more with your staff and listen to their suggestions on how to make improvements.


  3. "Night watch"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Watch in Provo, UT
    Former Employee - Night Watch in Provo, UT
    Recommends
    Negative Outlook

    I worked at Heritage Valley Health part-time (Less than a year)

    Pros

    Very relaxed environment and flexible hours

    Cons

    Long shifts, poor quality life

    Advice to Management

    Provide better food


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  5. "Good job for me..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scheduler in Moon Township, PA
    Current Employee - Scheduler in Moon Township, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Heritage Valley Health part-time (More than 3 years)

    Pros

    Free food, nice doctors, patients, coworkers, uplifting environment and adequate facilities. I really enjoy working alongside some wonderful doctors! The day goes by very quickly and is never boring! I would definitely recommend.

    Cons

    Salary is not the best. Some coworkers do a lot more work than others. Disproportionate workload across departments. Office managers need to be more involved with day to day operations.

    Advice to Management

    More interaction with employees and know what's going on in the offices...


  6. Helpful (1)

    "Poor Quality and Service to Empayees, Patients and Guests"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical in Beaver, PA
    Current Employee - Clinical in Beaver, PA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Heritage Valley Health full-time (More than 5 years)

    Pros

    Coworkers, decent benefits if you go to a HVHS facility.

    Cons

    Senior management is clueless. Norm Mitry should have been let go years ago. Quality of care and service to patients and guest have declined the past few years. Senior Management is more concerned about salaries of employees making $15 or $20 an hour when they are making ridiculous amounts of money for making decisions to benefit themselves and not the organization.

    Advice to Management

    The increase of hiring contracted employees is noticeable. Most of these individuals are just looking for experience, so that they can find a career that pays better. There is also a huge amount of wasted time and expense training new people that never say long enough to get good at what they were hired to do.


  7. Helpful (2)

    "Looking up, but painfully and slowly."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PC Tech in Aliquippa, PA
    Current Employee - PC Tech in Aliquippa, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Heritage Valley Health full-time (More than a year)

    Pros

    Right now, the IT department is growing a lot. Major infrastructure upgrades, constantly moving toward a more modern position. It's a really good place to learn at. All the technical people I work with are great; very smart, and most are very helpful. Pay is outstanding if you're employed directly through HVHS. Employee discount is pretty good.

    Cons

    The environment is very old. A large number of servers are running EOL & unsupported operating systems. Client hardware is ancient, and "new" equipment is EOL refurbs, resulting in more expense in repair & man hours than simply using new equipment.

    While there are lots of projects and plans for modernization, there is an incredible amount of roadblocks on the way there. Change is met with extreme skepticism and cynicism. Basic, non-production changes often take weeks to implement for no good reason.

    There are about 350 programs and technologies that IT is required to manage, with little to no documentation. Most of the tickets that get placed, turn into mini-projects because no one knows anything about the systems in place.

    Certain persons (pretty much just doctors and managers) get a ridiculous amount of preference. I've had key persons pulled from critical meetings that I was running, because a doctor's third laptop's microphone stopped working for dictation. There's really no scope or boundaries of your job - you'll be sent to people's houses, set up personal email & App Store accounts, and work on personal equipment. All users are handheld and babied to an absurd degree; IT leaders constantly bow down to the user and throw their employees under the bus. There is no user training for computers and related equipment, and most of the staff are older and never used computers, so there is a huge technological ineptitude.

    The IT department is made of technical people and clinical application administrators. The clinical application administrators are nurses who have been pulled from their field for a pay raise, to work on EHR, RIS, etc. systems. They have way too much power to shut down and block the actual IT operations that they neither understand nor want to learn about.

    Management decided several years ago to move all helpdesk and some sysadmins/engineers to a contracting firm. There is very poor quality control on who comes in, and the pay from the contracting firm is very subpar. This results in a revolving door, which management explicitly states that they're aiming to prevent. Because of this, there is no stable, experienced lower-level support. Management made this decision because they didn't want to manage people anymore - I've seen too many times, horrible people who get negative references, get hired; while good people get fired for the silliest discrepancy.

    Management in nearly every part of the company is extremely complacent and dug-in. Nobody even attempts at proper grammar or English via email. Basic etiquette is ignored. People jump the chain to the department heads just because they met them at a meet & greet. Managers are very stuck in their ways, and don't want to listen to fresh, new ideas or opinions. Many people are only there because they have 30 years of seniority in the company - they're no longer useful or productive.

    There is absolutely no training, and very little progression in the IT department. There are absolutely no employee morale programs or events.

    The actual IT side of the IT department is very lean - way understaffed. While all other client-facing departments are overstaffed, the IT personnel are over-worked. Management tries to play it off during the interview and early stages of employment as "a high-paced, demanding environment", but really, people are simply overworked.

    I'm leaving soon, but I wish I didn't have to. I see a slowly-improving outlook for the company, but the contracting company is awful, and I can't work for them anymore.

    Advice to Management

    You need to rejuvenate - get rid of the incumbents, and invest in younger talent. Get rid of the contracting companies spread across the organization, and your quality of service will increase dramatically.


  8. "anesthesia tech"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Beaver, PA
    Former Employee - Anonymous Employee in Beaver, PA

    I worked at Heritage Valley Health (More than 5 years)

    Pros

    people you work with are amazing

    Cons

    personal, would rather not say


  9. "Nice employer to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Pittsburgh, PA
    Current Employee - Manager in Pittsburgh, PA

    I have been working at Heritage Valley Health full-time (More than 3 years)

    Pros

    This is a decent employer to work for. If you have good customer service skills, then you will fit in nicely in the Human Resources Department.

    Cons

    Healthcare and in particular hospitals are finding it harder and harder to thrive. This is particularly true for small community hospitals. As a result, everyone has to do more with less.

    Advice to Management

    Focus and build on employees strengths. Provide detailed training for new managers. Conduct frequent employee opinion surveys and create action items for areas of weakness and build on the strengths.


  10. "Not kind to their employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beaver, PA
    Former Employee - Anonymous Employee in Beaver, PA
    Doesn't Recommend

    I worked at Heritage Valley Health part-time (More than 8 years)

    Pros

    Salaries are good, uniforms allowance is good

    Cons

    Work their employees hard with no acknowledgement of worth. No raises for years, favoritism

    Advice to Management

    Appreciate your employees who do a good job.


  11. "HVHS in destruction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Physician Practice Manager in Sewickley, PA
    Current Employee - Physician Practice Manager in Sewickley, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Excellent Doctors,excellent medical assistants but under paid. Great Insurance plan as long as you don't have to go out of the system. I do not recommend this health system.

    Cons

    Upper Management for the Physician Practices are very degrading.No Support for the Physician Office Managers They are destroying the Health System.Cover things up that they do wrong.

    Advice to Management

    Support your employees, perhaps you need to fire,some upper management for not doing there job.Your Physician practices are being destroyed by the upper management. No respect for employees perhaps you should learn.


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