Herschend Entertainment Reviews | Glassdoor

Herschend Entertainment Reviews

Updated September 2, 2017
18 reviews

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3.7
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Joel Manby
10 Ratings

18 Employee Reviews

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  1. "Classy Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Herschend Entertainment full-time

    Pros

    Strong values and cares about about it's employees. Very much a family feeling when working for them. Provided all needed support to succeed.

    Cons

    Salaries offered could have been better. Not a ton of upward mobility opportunities. We're very set in ways they compensated for sales commission. My goals occasionally conflicted with operations goals making things difficult.

    Advice to Management

    Invest a bit more financially in your top performers, it would make a difference to them and benefit your company even more.


  2. Helpful (4)

    "Hard work, great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at Herschend Entertainment full-time (More than 8 years)

    Pros

    From the highest levels of the company, employees believe in the mission and vision of the company, and it shows in dedicated leadership, hard workers, and caring co-workers.

    Cons

    The team is lean, so everyone does multiple jobs. Pay falls below industry average in some areas, but there are perks to working for a theme park company.

  3. "Management and customers make the job hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Valdosta, GA
    Former Employee - Cashier in Valdosta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Herschend Entertainment part-time (More than a year)

    Pros

    Getting to know a lot of people, getting into the park free, and getting free tickets for friends and family.

    Cons

    Customers can be extremely rude. I have been cussed out on numerous occasions for something I had nothing to do with or for helping someone else. Some of the people that come there seem to feel so entitled it's ridiculous.
    Management on the other hand make it hard to ask for help. After a while it's better to just make your own system up than to ask for help from them. Some managers will even embarrass employees in front of other employees or customers, that's not at all professional. Even when people need to be fired they aren't because they so desperately need people but the others who do what they need to always have extra work fall on them.

    Advice to Management

    Stop treating employees so bad and pay more. Employees travel too far for $7.25 pay when there are places closer to where people leave that are paying way more.


  4. "Wonderful Employer"

    StarStarStarStarStar
    Former Employee - Seasonal Team Member in Manteno, IL
    Former Employee - Seasonal Team Member in Manteno, IL

    I worked at Herschend Entertainment (Less than a year)

    Pros

    The company truly cares about both its employees and its guests.

    Cons

    I had no complaints during my employment.


  5. Helpful (1)

    "Tour Guide for Ride the Ducks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tour Guide in San Francisco, CA
    Former Employee - Tour Guide in San Francisco, CA
    Recommends
    Neutral Outlook

    Pros

    There is something really fun about taking a group of people through the city, and then plunging into the water, all while playing music, doing comedy, and running the show. You also have to multi-task by talking, driving, selecting music, watching the people, gauging their reactions, handling problems and emergencies, and stay entertaining, all while operating on land or water.

    Cons

    The tours are only two hours long, and doing the same tour up to five times a day becomes repetitive. So the biggest challenge is remembering that each tour is likely the guest's first tour. Offer professional entertainment training or coaching would be good. Have supervisors ride on tours to make the guide better. Usually once trained you can go years without an onboard review.

    Advice to Management

    Change up the tours. Have the guides rotate to different jobs. Cross train guides in all customer service positions. Take your senior drivers and rotate them as assistant managers so they can grow with the company.


  6. "Assistant Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Assistant Manager in Alpharetta, GA
    Former Employee - Merchandise Assistant Manager in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Herschend Entertainment (More than a year)

    Pros

    It was fun working there and the team becomes family. They really care for their employees!

    Cons

    The summer is a challenge if you work outside.


  7. "cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in Pigeon Forge, TN
    Former Employee - Cook in Pigeon Forge, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Herschend Entertainment full-time (More than 10 years)

    Pros

    social and exercise and 100% fresh air outside environment.

    Cons

    long hours, sent home if projection is not met or lack of income for the hours which influences
    your paycheck a lot. the pay is not that great minimum wage basically and have to deal withall kinds of leaders or wanta be leaders. some are very good and considerate but they are few and far between, too much back stabing allowed. Watch your back while at the park some are so jealous andheaven forbid if you have friends come by to say hello. BIG BROTHER IS WATCHING for anyone who read George orwell book you will know what I mean,.

    Advice to Management

    remember you were once a first time first day on the job. GOLDEN RULE should be practiced by you as well as preached to ones working for your group. yOU PUT your pants on the same as everyone else - one leg at a time. PRACTICE WHAT YOU PREACH.

  8. "Solid company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Herschend Entertainment full-time (More than 5 years)

    Pros

    Good culture and truly cared about employees

    Cons

    A bit too religious, very slow to change, follower not a leader. But runs quality parks

    Advice to Management

    Be more innovative


  9. Helpful (1)

    "Dishwasher/cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dishwasher/Cook in Seymour, TN
    Former Employee - Dishwasher/Cook in Seymour, TN
    Recommends
    Positive Outlook

    I worked at Herschend Entertainment full-time (More than a year)

    Pros

    Great sense of community, mangers that work with the employees they supervise, end of the season parties, well rewarded for exemplary behavior.

    Cons

    Below average pay, stressful, fast-paced work environment, inflexible hours, actual work hours usually do not always adhere to the schedule, leaving you working longer than scheduled when your time is up and you want to go home or having to leave early on rainy days when you need the hours.


  10. "My experience was good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Busser in Stone Mountain, GA
    Current Employee - Busser in Stone Mountain, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Herschend Entertainment part-time (More than a year)

    Pros

    Good tips
    Fun environment
    Good management
    The workers were fun to be around and often made the day easier
    Good benefits

    Cons

    A lot of hours cut when not busy
    The company has strict limits on hours
    No overtime unless in management

    Advice to Management

    Don't cut so many hours
    And give staff a chance to get overtime


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