Hersha Hospitality Trust Reviews | Glassdoor

Hersha Hospitality Trust Reviews

23 reviews

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Jay H. Shah
10 Ratings

23 Employee Reviews

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  1. Helpful (6)

    "A mom and pop / family owned business masquerading as a publically traded, world class hotel manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Discounts at company owned and affiliated properties

    Cons

    Deluded leadership. Basically a collection of sub standard hotels in prime markets that can't compete. Extremely high turn over - executives in the home office with inflated titles- and a dysfunctional and caustic culture. Leadership trying to sell and position subpar properties with the "elite". Small core of "old timers" that can't be trusted. A publically traded company that is run like a family owned business. This is not a place to build and grow a career.


  2. Helpful (3)

    "Lesson Learned"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Hersha Hospitality Trust (Less than a year)

    Pros

    It was a job. Only some of the employees were ok.

    Cons

    This company reminded me that I can do alot better. The pay is not competitive, there is no growth whatsoever - the head of my department even told me. There is no training at all except for the GM''s who go away once a year. People are quitting left and right and the senior level teams,say it's ok. The benefits are horrible. Overall, they company doesn't care about the employees. Don't apply unless you are desperate for income.

    Advice to Management

    Words can't describe the amount of training needed. Make the investment in your employees. Communicate and get competitive wages.

  3. Helpful (4)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Recommends

    Pros

    It's easy to move up if you show that you're worthy and want it

    Cons

    Understaffed and under appreciated. There aren't enough people to get the job done and then the pay isn't so good on top of doing the work of 4 people

    Advice to Management

    Spend more money on staffing if you want to be considered upscale so that you can provide an upscale experience


  4. Helpful (3)

    "Shared ServicesStaff Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Hersha Hospitality Trust full-time

    Pros

    Laid back atmosphere, business casual. Most employees and middle management are down to earth. Great place to gain experience and leave because pay/benefits are extremely poor.

    Cons

    Partner's heads are in the clouds, an astonishing turnover rate by all levels of employees from Directors of Finance to Staff Accountants. Owners refuse to be competitive in terms of pay to keep talented/driven individuals, yet drive their brand new $200,000 sports cars to flaunt to the employees. Health insurance & retirement plan basically non-existent. Overall a gross imbalance when it comes to owners to employees. Rampant nepotism in the corporate culture: a family member of the owner gets almost triple what a regular employee makes.

    Advice to Management

    Take an inventory of what works and what doesn't. Get rid of what doesn't and reward what does. That may mean not buying a new Bugatti every year, but you would have a much stronger company.


  5. Helpful (2)

    "STAY FAR AWAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Hersha Hospitality Trust full-time

    Pros

    The people are like family.

    Cons

    Horrible pay, close to no time off and benefits are terrible. Employees are stressed at all times and the owners could care less.

    Advice to Management

    At the very least you could fake that you care about your employees.


  6. Helpful (3)

    "Unethical, Spiteful, & Negligent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hersha Hospitality Trust full-time (Less than a year)

    Pros

    I know I never ever want to work for Hersha.

    Cons

    I cannot speak for every hersha property but the hotel I worked. Awful, unappreciated, & overworked are words that come to mind. I've been in the industry for quite some time & have never seen treatment of employees be soo poor. Turnover is high throughout the company & though upper management & corporate are aware, they do not care. Intimidation & discipline are used as tools to manage. Pay is low for the work compared to competition. I am incredibly happy to no longer work for them - worst professional experience of my life. Amazes me they haven't been slapped with a class action lawsuit yet.

    Working conditions were poor & cramped. Hours long with little time off. Managers often & consistently working the line due to high turnover. As stated, very low pay for workload.

    Word of advice to those considering - there are better opportunities out there. This goes for both line level & management.

    Advice to Management

    Shape up or ship out. 3rd world labor practices have no place on American soil.


  7. Helpful (1)

    "I would avoid this company at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Harrisburg, PA
    Former Employee - Sales in Harrisburg, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hersha Hospitality Trust full-time (More than 5 years)

    Pros

    There are always jobs available.

    Cons

    Above property management keeps getting more corrupt and extremely unprofessional. Poor communication. Feedback is inconsistent. Expectations constantly changing. Management changed regularly/very little consistency at this company. Pay is significantly less than other hotel management companies for the responsibility given.

    Advice to Management

    Follow High Hotels practice of requiring an in depth personality assessment when hiring employees. Care about who exactly you're putting in leadership roles.

  8. Helpful (3)

    "Minus 10 definitely not a 1"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hersha Hospitality Trust full-time

    Pros

    No Pros to this company!

    Cons

    West Coast Regional Director of Operations is there #1 Con. Corporate Management make decisions based on hear say and not actual facts

    Advice to Management

    It be useless to give advice ,they dont care for your advice, they dont listen to your advice.


  9. Helpful (5)

    "Excessive greed, money-hungry management, horrible ethics, obvious presence of sexism, abhorrent "leaders""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Sales Manager in San Diego, CA
    Former Intern - Sales Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hersha Hospitality Trust as an intern (Less than a year)

    Pros

    It is a job that pays American currency. Working for HHM, at least at the location I worked for, is possibly better than being unemployed and homeless, but only slightly better.

    Cons

    They fire people constantly and for nebulous reasoning, non transparency but will claim complete "transparency" in the interview process, huge divide between the higher level management and mid-level management and all employees, higher level management constantly thrives on fear and intimidation to "manage" employees, constant revolving door turnover in every department, be prepared to work for terrible, unethical people who will ask of mid level managers to carry out highly unethical practices. Be prepared if you place a 2 week notice, they take advantage of at-will state status, meaning they will spin your resignation and two week notice into a "discharge" they will ultimately coerce the employee to sign off on so they do not have to pay for 2 weeks. Shady, greedy, unethical, completely unprofessional and upsetting. Be prepared for this to happen, because it happens to everyone that works there once they realize what they walked into and become desperate to get away. You will not get paid for the 2 weeks notice you place. Oh, and your last paycheck which will arrive via mail weeks later, whether it be a resignation or termination, will come in the form of a sketchy no-named pre-paid Visa card which is merely impossible to use anywhere! Just like my time working for them, they must make such simple things so difficult. Getting this sketchy fraud-like card in the mail was one final slap in the face from the company and reminder that they were the most terrible company to work for ever. Period.

    Advice to Management

    Clean house. All Directors and upper level management are terrible people and managers. Hersha corporate, open up your eyes and see what is happening at your properties! Be more present because shadiness is happening and there are master manipulators who are spinning things in their favor consistently.


  10. Helpful (4)

    "The penny stocks of hotels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I can honestly not think of a single pro.

    Cons

    No work life balance. Promises of growth and ethics; hollow delivery. People who have been in company a long time dump blame and work on newer employees. No support. Honor in service? NOT

    Advice to Management

    Lack of sincere concern is evident. If you think everyone is beneath you, retire and leave the work to people who care. Politics only get you so far, and the high turnover and lack of employee happiness should tell you something.


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