Hersha Hospitality Trust Reviews | Glassdoor

Hersha Hospitality Trust Reviews

23 reviews

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Jay H. Shah
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23 Employee Reviews

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  1. Helpful (2)

    "Lesson Learned"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Hersha Hospitality Trust (Less than a year)

    Pros

    It was a job. Only some of the employees were ok.

    Cons

    This company reminded me that I can do alot better. The pay is not competitive, there is no growth whatsoever - the head of my department even told me. There is no training at all except for the GM''s who go away once a year. People are quitting left and right and the senior level teams,say it's ok. The benefits are horrible. Overall, they company doesn't care about the employees. Don't apply unless you are desperate for income.

    Advice to Management

    Words can't describe the amount of training needed. Make the investment in your employees. Communicate and get competitive wages.


  2. Helpful (4)

    "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Recommends

    Pros

    It's easy to move up if you show that you're worthy and want it

    Cons

    Understaffed and under appreciated. There aren't enough people to get the job done and then the pay isn't so good on top of doing the work of 4 people

    Advice to Management

    Spend more money on staffing if you want to be considered upscale so that you can provide an upscale experience


  3. Helpful (1)

    "I would avoid this company at all costs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Harrisburg, PA
    Former Employee - Sales in Harrisburg, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hersha Hospitality Trust full-time (More than 5 years)

    Pros

    There are always jobs available.

    Cons

    Above property management keeps getting more corrupt and extremely unprofessional. Poor communication. Feedback is inconsistent. Expectations constantly changing. Management changed regularly/very little consistency at this company. Pay is significantly less than other hotel management companies for the responsibility given.

    Advice to Management

    Follow High Hotels practice of requiring an in depth personality assessment when hiring employees. Care about who exactly you're putting in leadership roles.


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  5. Helpful (5)

    "Excessive greed, money-hungry management, horrible ethics, obvious presence of sexism, abhorrent "leaders""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Sales Manager in San Diego, CA
    Former Intern - Sales Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hersha Hospitality Trust as an intern (Less than a year)

    Pros

    It is a job that pays American currency. Working for HHM, at least at the location I worked for, is possibly better than being unemployed and homeless, but only slightly better.

    Cons

    They fire people constantly and for nebulous reasoning, non transparency but will claim complete "transparency" in the interview process, huge divide between the higher level management and mid-level management and all employees, higher level management constantly thrives on fear and intimidation to "manage" employees, constant revolving door turnover in every department, be prepared to work for terrible, unethical people who will ask of mid level managers to carry out highly unethical practices. Be prepared if you place a 2 week notice, they take advantage of at-will state status, meaning they will spin your resignation and two week notice into a "discharge" they will ultimately coerce the employee to sign off on so they do not have to pay for 2 weeks. Shady, greedy, unethical, completely unprofessional and upsetting. Be prepared for this to happen, because it happens to everyone that works there once they realize what they walked into and become desperate to get away. You will not get paid for the 2 weeks notice you place. Oh, and your last paycheck which will arrive via mail weeks later, whether it be a resignation or termination, will come in the form of a sketchy no-named pre-paid Visa card which is merely impossible to use anywhere! Just like my time working for them, they must make such simple things so difficult. Getting this sketchy fraud-like card in the mail was one final slap in the face from the company and reminder that they were the most terrible company to work for ever. Period.

    Advice to Management

    Clean house. All Directors and upper level management are terrible people and managers. Hersha corporate, open up your eyes and see what is happening at your properties! Be more present because shadiness is happening and there are master manipulators who are spinning things in their favor consistently.


  6. Helpful (3)

    "Poorly Staffed and Managed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hersha Hospitality Trust full-time

    Pros

    There is a lot of room for advancement (positions, not so much with pay), the company is growing fast and you can get valuable industry experience here.

    Cons

    You will probably have to learn most things on your own, there is no structured training. The company is very unorganized from the top down. You will have to do the work of many, in most positions, since they don't budget for enough staff to properly run their business. Standards and wages are low (but demands are high) so many of the people you work with will be under-qualified. Most of the qualified employees are overworked and burned out since the company seems to have no real value on them.

    Advice to Management

    Provide formal training and increase budget for staffing so you can have enough staff to support your needs and pay enough to hire people who are qualified.


  7. Helpful (4)

    "Area Director of Revenue Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Director of Revenue Management in New York, NY
    Former Employee - Area Director of Revenue Management in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hersha Hospitality Trust full-time (More than a year)

    Pros

    best reasons to work here...none

    Cons

    Corporate office is unorganized and does not know anything about managing people much less hotels. They are a law suit waiting to happen. Never have I seen managers act in such a manner that is despairingly illegal. HR and VP's are a joke! This company is the worst I have ever seen or been anywhere near! I would not let my worst enemy work here! The managers at their hotels are hostile and demeaning to their employees as well as people in the corporate office. The VP's in the Philadelphia office are also demeaning to the employees. There is no communication, no morale report with the managers. This is a sweat shop for hotel workers. The door is constantly revolving!

    Advice to Management

    This company needs to get real managers. People who know how to actually manage others and keep morale up. They need to learn how to be a real company! Buying dozens of hotels doesn't make you a good company, it is the employees that you have who stay- no one stays here...says a lot about the company!


  8. Helpful (6)

    "I worked here for one year and left. Do not recommend this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Washington, DC
    Former Employee - Sales Manager in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hersha Hospitality Trust full-time (More than a year)

    Pros

    There dont seem to be too many. I guess the regional team that I worked with was nice although they all seemed to be a bit over their heads in the skills they have and the skills they need.

    Cons

    This company is very "clicky" in that there are two groups. Either you're a long timer and are one of the "boys club" and everyone else. All of the people I talked to in the company tell me how hard it is to break into this click so many people leave after just a year like I did.

    Advice to Management

    You should employ a feedback mechanism to get the employee's feedback. Then, you should be humble enough to hear us and react to the feedback.


  9. Helpful (4)

    "NYC Office is unorganized, unprofessional, petty and regressive."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Director of Revenue Management in New York, NY
    Former Employee - Area Director of Revenue Management in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hersha Hospitality Trust full-time (More than a year)

    Pros

    Received NYC & multi-brand experience.

    Cons

    Regional Operations team is underqualified for positions. Office atmosphere is extremely political, male-dominated and fosters a toxic work environment. Support from Regional Operations and VP of Revenue Management does not exist; their behavior is subversive and counterproductive - they will put their needs and desires above those of the company and their subordinates.

    Advice to Management

    Take time to listen to employees, this will be most helpful in identifying core problems. Give HR the necessary training so they have the tools to enable them to deal with these issues. Recognize that some of the people in upper-management roles may not be fit for said role, despite the time they have invested with the company. The company itself seems to be moving in the right direction, while the NYC office maintains a very narrow-minded view of the overall picture.


  10. Helpful (3)

    "Do not recommend this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jamaica, NY
    Former Employee - Anonymous Employee in Jamaica, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hersha Hospitality Trust full-time (More than 3 years)

    Pros

    Health Insurance but very expensive and some promotion within

    Cons

    Do not treat employees fairly; Do not give raises on timely fashion.
    Managers are really bad at providing their staff any time of information

    Advice to Management

    Treat your employees with respect and listen to their opinions and maybe you will have a better outcome.
    Do not side with General Managers they will always say what you want to hear. Upper Management should check on properties more often so they can actually see what is really going on at the hotels.


  11. Helpful (4)

    "A mom and pop / family owned business masquerading as a publically traded, world class hotel manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Discounts at company owned and affiliated properties

    Cons

    Deluded leadership. Basically a collection of sub standard hotels in prime markets that can't compete. Extremely high turn over - executives in the home office with inflated titles- and a dysfunctional and caustic culture. Leadership trying to sell and position subpar properties with the "elite". Small core of "old timers" that can't be trusted. A publically traded company that is run like a family owned business. This is not a place to build and grow a career.


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