Hershey Entertainment & Resorts Reviews | Glassdoor

Hershey Entertainment & Resorts Reviews

Updated September 21, 2017
136 reviews

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3.3
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William F. Simpson, Jr
23 Ratings

136 Employee Reviews

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Pros
  • Decent pay for an entry level job after including free park tickets (in 11 reviews)

  • Lots of Hours, Seasonal work while in school (in 7 reviews)

Cons
  • Long hours on the hospitality end (in 10 reviews)

  • Low Pay and doesn't offer overtime (in 8 reviews)

More Pros and Cons

  1. "Don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hershey, PA
    Former Employee - Anonymous Employee in Hershey, PA
    Doesn't Recommend

    Pros

    Free hershey park tickets after working there after a year makes up for some of the poor pay they offer.

    Cons

    Long work hours with little pay, union protects employees that no longer care about their jobs, and if you work in food you are treated lower then dirt.

    Advice to Management

    Pay employees what they are worth no matter how long they have been with the hotel. reward employees that go above and beyond what there job asks for by giving them a raise.


  2. "Constant frustration"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Have met some quality people. The cost of living cheap in Central PA and surrounding area, too bad there's not much happening.

    Cons

    No growth opportunities. Growth depends primarily on how long you've been with the company, not desire to learn or experience other areas of the company. Lots of talk about the ability to jump around to learn and grow but yet to see this actually happen. Can honestly say working here as been one of the most tedious, frustrating, and biggest mistakes ever made.

    Advice to Management

    Practice what you preach. Professional development class are a great perk but what is the point if it doesn't actually count toward anything. It seems to only serve as a way for employees to miss a half or full day or work. It is not actually recognized when it comes to promotion or growth. Succession planning seems to only happen at the highest levels.

  3. Helpful (1)

    "Come to HE&R if you want to work for politicians"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free admission to the Park and other attractions

    Cons

    Senior management has done away with most employee perks, while the Trust company continues to line the pockets of republican buddies.
    The director level of managers only come to work to play the political game, manipulate people, and preserve themselves. Certain dept directors will stab you in the back at any chance they get to further their own agenda.

    Advice to Management

    You need to focus on REAL content and stop focusing 99% of your energy on politics and image. If you focus on the fundamentals and real people, the rest will come. I doubt Milton Hershey envisioned his organization becoming what Hershey has become - a lot of fake, ingenuine people at the management level.


  4. "Unorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Discounts, tickets, flexible schedule, and chocolate.

    Cons

    Management was indifferent, unorganized, and old.

    Advice to Management

    Clean House.


  5. "BEWARE OF HERSHEY PARK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sweeps in Hershey, PA
    Former Employee - Sweeps in Hershey, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Hershey Entertainment & Resorts part-time (Less than a year)

    Pros

    2 years in a row of going to try and work at hershey park . Last year my son was left in the street while i was at work and they didnt care. This year they said they would work around my custody order and didnt. Anyone going to go work there think before you do because they under pay and dont care about there employees. DO NOT BELIEVE WHAT THEY TELL YOU THEY DONT CARE.

    Cons

    under payed and dont care about there employee situations in life

    Advice to Management

    hershey needs to take a hard look who they promote in there departments there. And put the rite people in charge to make the park better for the guests and employees


  6. Helpful (2)

    "Hersheypark treatment of employees has gone downhill fast. I would not let my teen work here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Service in Hershey, PA
    Current Employee - Food Service in Hershey, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hershey Entertainment & Resorts part-time (More than 10 years)

    Pros

    Free park tickets
    My immediate supervisors are great

    Cons

    Poor treatment of employees
    If you are over 18, they will work you to death and not pay OT
    The high level management is only concerned with money.

    I have worked part-time for Hershey Park since the mid-1990s. I started in high school, continued in college, grad-school, and now I work limited hours for some extra cash. When I started as a teen employees were treated well, we even got a Christmas bonus based on the number of hours you worked. This ended and when I was in college they paid us bonus pay for working late season. At some point that ended too.

    I work in food service, and we used to get an employee meal, which at various times was free (limited menu) or something we could purchase at half price, both were very fair policies- as its very hard to impossible to take an actual break- anyone in the restaurant will tell you how difficult it is to just clock out for half an hour for lunch, so you take 5-10 minutes at closing or during a slow period, to eat a sandwich. Then suddenly this year, if you want to eat, you have to walk to clock out, then another long walk to the employee cafe, or you can pack and lunch and keep it in your locker (IF you have one, gross!) you spend the majority of your break time walking- so if you are over 18, you don't take a break and work hungry.

    Also the parking/clock in situation is a mess. There is not enough parking for employees. Additionally, I have an almost mile walk from my car, to the clock in station, to my work station. (sometimes over a mile, I use a fitness watch). They make everyone.. Minors and adults clock in at clocks with assigned workers.. I get they did this to deal with child labor law issues, but then make this policy JUST for minors. I have had to wait in line, at times up to 15 minutes just to clock in, so before my shift even begins, I have to fight for parking, wait in line just to clock in, and walk a mile.. Not hershey park happy.

    Also the one perk, getting free Hershey Park tickets, was recently made more difficult this year. It used to be you could have your checks mailed to you, and if it was a ticket distribution date they would mail your tickets with your check- a huge convenience for someone like myself who works full time. However this year, we are now required to physically go to the park and pick up the tickets.. Which wouldn't be bad if you work hours which match the pickup times, however this summer I found myself going out of my way all but one pay day, just to pick up the tickets- (adding to the parking/traffic/ greenhouse gas problem)

    Also lets talk about the point based call off system. You can receive points (1 point) if you clock in 5 minutes late, I am a good employee, and received maybe 8 points total throughout my 15+ years at the park. This year I was stuck in some traffic, and after fighting for parking and walking almost half a mile to the clock in station, I clocked in maybe 10 minutes late- i received 1 point, certainly not enough to impact my record, however I wish they would have some gray area. Also they have a policy where if you are sick and provide a doctors note, some of your points will be removed, but not ALL. I have never been impacted by this policy, but I don't understand why Hershey will not remove ALL points with a doctors note? Do you want your ride operator's and food service workers working sick???

    Advice to Management

    Hershey- your employees are angry, tired, hungry, working while sick, and not fairly compensated. How long do you think it will be until this impacts customer service? You are too focused on money and could care less about the treatment of employees- you forgot that Hershey Park was originally a gift TO Milton S Hersehy's beloved employees and town.
    You are losing long-term dedicated employees.


  7. "Guest Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hershey, PA
    Former Employee - Anonymous Employee in Hershey, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Hershey Entertainment & Resorts full-time (More than 8 years)

    Pros

    Great health benefits. Perks have been reduced year to year but the company still gives employees a set number of free Hershey Park tickets. Employee discount can also be used if purchasing park tickets.

    Cons

    Tipped employees are overstaffed making it difficult to earn a living. Management's response is to get another job. If great health benefits are a necessity (terminally ill parent, disabled spouse), inconsistent scheduling makes it nearly impossible to get a second job if you do try to compensate for the lack of income (loss of income during the off season).

    Advice to Management

    Help your staff. Allow them to succeed rather than forcing them to fail. Passive-aggressive management creates more than just aggravation for employees who have families to support.

  8. "Does not respect employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Lots of hours, the chance to work on cool machinery

    Cons

    Management only cares for their friends. You get chastised by supervisors for reporting issues. Inconsistent punishment based on laziness of supervisor.

    Advice to Management

    Do your job. Consistently. Empower your employees. Listen to employees. All of them. Not just the ones you are "close friends" with.


  9. "Just a number"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Porn Star
    Former Employee - Porn Star
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    being allowed to breath on the job

    Cons

    large company
    I started here at age 14 with a pay of 6.20 an hour.
    They cut hours to 32 to afford benefits for supervisors.

    Advice to Management

    Pay higher.


  10. "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fast Food Cashier
    Former Employee - Fast Food Cashier
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hershey Entertainment & Resorts (More than a year)

    Pros

    Funny co-workers, free season pass, employee discount

    Cons

    Heat, rude supervisors, high turnover rate, rude customers


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