Hertz Area Manager Reviews | Glassdoor

Hertz Area Manager Reviews

Updated August 15, 2017
140 reviews

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Area Manager

3.4
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Hertz President & CEO Kathryn V. Marinello
Kathryn V. Marinello
4 Ratings

Employee Reviews

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Pros
Cons
  • Poor work/life balance almost expected at smaller location (in 191 reviews)

  • Expect to work really long hours if you are in finance or accounting (in 509 reviews)

More Pros and Cons

  1. "Great Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Winston-Salem, NC
    Current Employee - Area Manager in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hertz full-time (More than 10 years)

    Pros

    Tremendous amount of growth potential for driven individuals in HLE. The division is making a big push to improve development opportunities for Manager Trainees moving up. There aren't many companies that will advance top performers so quickly making this a great place to build a long term career

    Cons

    The fast paced environment can be a con if you look at it that way. There are a lot of changes in the company that keep you on your toes, but they seem to be very positive lately.

    Advice to Management

    Keep investing in employees and technology like we've recently seen. Most of the current employees are very dedicated and really driven to push for the company's success.


  2. "Sad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in San Jose, CA
    Former Employee - Area Manager in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hertz full-time (More than 10 years)

    Pros

    Fine if your only other option is to sell a kidney
    Great if you are getting hired for a nice paying office job at the Hertz headquarter
    Provide decent training to employees and managers
    Truly promotes diversity

    Cons

    Not great if you are a happy person and you love life - Their company culture will change that
    Not for you if you despise 1990’s corporate culture and a boss acting like Bill Lumbergh from the movie Office Space
    Depressing if you’ve seen the movie Ted as it is pretty much the same thing
    You won’t be pleased if you don’t want to wash cars wearing a suit
    Not ideal for those who you don’t like the idea of getting yelled at all day long by customers asking “but why don’t you have the car I reserved!!!”
    Should you really work for a company ranked in the 10 worst companies to work for?

    Advice to Management

    This year again; Hertz is where it belongs, in the top 10 of the worst places to work for - as it was in 2011 – If you think it is just an industry problem, then think again. Even Enterprise achieves a much better score, so what is it?
    Simply put, Hertz has a despicable work culture. The management is rotten at the core and for the exact same reasons the Wells Fargo management is rotten: For years, managers have moved up in the organization solely based upon their performance in upselling customers. Because they were such “great salespeople” Unfortunately, many of them achieved those sales results by either cheating or closing their eyes on shady practices. Abundantly praised for their “results”, they rose up in the organization, promoted by complacent executives, with little understanding of the big picture and the fact that tolerating questionable corporate practices unfailingly create mediocre teams. Those people now run the place. In the meantime, the bright and motivated new hires who rapidly discovered those nauseous practices rapidly quit (the turnover is over 60%). Yet, they were often the most educated ones, the ones with the potential to positively transform Hertz into a modern company. What they leave behind is a pool of mediocre, sometimes dishonest, short-sighted mid/upper management aspirants.
    If “mediocre” and “short-sighted” is an appropriate way to describe many Hertz operation managers, it would be untrue to say that all managers are incompetent or corrupt but a real cleaning would help in changing the corporate culture.
    With this in mind, my advice to management is separate the wheat from the shaft and grant promotions on a set of holistic kpi’s, geared toward keeping the visionaries and not the yes-men. It would make a world of a difference.

  3. Helpful (3)

    "Area manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager
    Former Employee - Area Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hertz full-time (More than 3 years)

    Pros

    Ability to learn all type of business operation

    Cons

    No support from management to do your job effectively


  4. Helpful (1)

    "Great Growth Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Tallahassee, FL
    Current Employee - Area Manager in Tallahassee, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hertz full-time (More than 8 years)

    Pros

    PTO and Promotions. Global Company. Some bright people in charge. Like direction of new ceo by putting customers first. A+

    Cons

    Lots of Hours. Long Days. Mostly 7 Day Work Weeks. Poor work/life balance almost expected at smaller location. Can be bottleneck after several promotions.

    Advice to Management

    Small Markets Need Love Too


  5. Helpful (7)

    "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Savannah, GA
    Former Employee - Area Manager in Savannah, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hertz (More than 5 years)

    Pros

    Flexible hours when you get to AM, company car.

    Cons

    Very much a corporate America career. Hourly employees will have to work 10-15 hours of overtime just to make decent pay for an entry level position. The salary for management is not as high as it should be but is supposed to be made up by a company car, insurance, and “bonus.” Bonuses typically are months late and are barely rewarding at all. Furthermore, if you make a mistake, Hertz will screw you as much as they possibly can, no matter how long you were an employee there.

    Advice to Management

    Pay your people more, and have the people’s backs who dedicated years of service through the good times and the bad. Completely restructure the bonus incentive as it sucks and doesn’t reward areas that are larger in volume. i.e, 20% growth in a smaller market should be the same payout as 20% growth of a large market.


  6. Helpful (2)

    "Good career, upper mgmt needs to settle. 4 CEO's in 3.5 years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager
    Former Employee - Area Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hertz full-time (More than 3 years)

    Pros

    Daily challenge, never the same day twice. Good team depending on management

    Cons

    Sometimes the management team looses sight of the goal. Stagnant industry with UBER and LYFT.

    Advice to Management

    You have a great team beneath you. Lift them up, treat them as if they were your equal and they will do anything for you.


  7. "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Sacramento, CA
    Former Employee - Area Manager in Sacramento, CA
    Recommends

    I worked at Hertz full-time (More than 3 years)

    Pros

    A lot of autonomy to run your own business. Company car and gas provided.

    Cons

    company very focused on bottom line (not employees), leadership makes rash decisions in the moment that are short sighted and don't have long term vision.

  8. Helpful (6)

    "Wore out even this workhorse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager
    Former Employee - Area Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hertz full-time (More than 10 years)

    Pros

    Still considered best in class car rental company in the world, though a lot of its former prestige is gone.

    Cons

    For upper mgmt, the money is in the bonuses, not salary, so when you consistently beat your business plan and have them canceled company wide due to "economic pressures" and miss out on, say, $30K+ in one year, it puts a damper on your spirits. Canceling merit bonuses hurts only the top performers, while your counterparts who work less and produce less go on their merry way.


  9. "Challenging positions that allows autonomy to apply your personalized management approach."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Providence, RI
    Current Employee - Area Manager in Providence, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hertz full-time (More than 10 years)

    Pros

    Company car, cell phone and laptop. You are not tied down to one office.. Opportunity for advancement if willing to relocate.

    Cons

    Little to no training at this level, bonus potential has drastically dropped in recent years since new CEO has taken over. Little to no opportunity for advancement at this level if you are not able to relocate. Constant change in organizational structure and upper management.

    Advice to Management

    You need to drastically overhaul the bonuses and communication regarding targets to once again incentivize employees for future growth and profit improvement.


  10. Helpful (10)

    "Hertz - No work life balance - culture of fear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager
    Former Employee - Area Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hertz full-time

    Pros

    There are still some older employee's in critical roles that care. They make employment palatable for a while. Opportunities for advance always come around when you are a top performer (I was) but you always have to relocate and move your family to a new home and school district and you work more seemingly with each advancement step you take.

    Cons

    No work life balance. Development is crude and self driven through computer modules with very poor mentoring if any at all. Senior management drives initiatives through fear. Initiatives for cost savings are ridiculous. They consistently shut down all spending in the 3rd & 4th quarters annually and sometimes in the 2nd quarter. You find out after the fact it was an initiative to drive a profit in one segment of the business as a dog-and-pony show for investor management. Customer focus and satisfaction is demanded while you cut all funding and have to justify any OT spent when you're trying to cover customer facing positions that impact company reputation, customer wait times, and operational efficiency. As an Area Manager in charge of 140+ direct employee's and a $15+M operation I had to take the time to email my General Manager who lived under the fear of their Region Vice President who lived under fear of the President of the America's to obtain approval to spend $120 to have enough employee's to at least have a presence at the customer rental counter. Ridiculous procedures and micro management through fear. Decided to leave to better my quality of life, hours worked(70+every week), career development, find a company with integrity to live their mission, vision, and values. Such a joke to see Hertz lists work life balance as a benefit in their job postings when it was one of the driving factors why I left. Oh yeah, don't forget HR is useless. When you speak to your representative about your experience and how you want to further develop your skill set, learn, and grow they direct you to their computer module training or to speak to your GM who you've already gone to and feel bad for as they are to overworked and never find time to spend a day to teach you new skills. Sorry just not a good place to work.

    Advice to Management

    Manager development versus KPI driven metric thrashings. Set up team trainings between GM's and Area Managers. Get the Region "business partners" out of their offices to share their years of experience to drive development instead of email blasts of 90% useless spreadsheets that just drive their individual area of responsibility and focus "again driven by home office senior management through fear of underperformance". Quite a show of ineptness at Hertz.