Hertz Reviews in Atlanta, GA | Glassdoor

Hertz Atlanta Reviews

Updated February 15, 2017
44 reviews

Filter

Filter

Atlanta, GA

1.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Hertz President & CEO Kathryn V. Marinello
Kathryn V. Marinello
0 Ratings

44 Employee Reviews

Sort: Popular Rating Date

Pros
  • Great management, good benefits (in 106 reviews)

  • Great shift and great people to work with (in 104 reviews)

Cons
  • Poor work/life balance almost expected at smaller location (in 178 reviews)

  • Expect to work really long hours if you are in finance or accounting (in 487 reviews)

More Pros and Cons

  1. Helpful (1)

    "corporate is terrible, heavy relablitiy job, employees are lazy,"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Trainee in Atlanta, GA
    Current Employee - Manager Trainee in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Hertz full-time (Less than a year)

    Pros

    ok for a career starter

    Cons

    employees are lazy and don't want to work

    Advice to Management

    watch your employees close, because you have some who work whole heartily and some who doesn't. people will run off with the managers not around and this creates a issue with customer service. my main issue is the people I have to work with, and how they are lazy and don't truly care about the people, or the organization. I'm a work horse at my location because of it, and it's coming to a end. Also, the main issue is that you have to rely on others to do small things that they take hours to do. If I need to get a car brought to my location, the person who brings it will run off & come hours later, if I need a car clean, the take hours, if I need a oil change hold removed, they take hours. And you can ask the question, "why want you do it yourself" the issue is, If I'm with a customer, and the person who says there going to get the car while I'm setting up customer up to place them in the vehicle, runs off and does other things while the customer waits for a hour to do something that takes 5 mins, than it's out of my control. same thing with cleaning a car, everyone waits until the last minute to do it, and they wait for a customer to come into, just to do it when they should have had the vehicles clean before any customers arrived. the oil change issue, only branch managers can do it, any they take there sweet time doing that as well, while I have a customer waiting to get placed in the vehicle.


  2. Helpful (1)

    "Local Manager Herzt Local Edition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Location Manager in Atlanta, GA
    Former Employee - Location Manager in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hertz full-time (More than a year)

    Pros

    A good entry position and excellent training provided ( 2 weeks paid )

    Cons

    Limited advancement and repetitive work load. Offer us the tools to compete with Enterprise

    Advice to Management

    Offer the option to rotate location


  3. Helpful (2)

    "Stay far away from this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hertz full-time (More than 10 years)

    Pros

    Met some wonderful people throughout the years and learn to perform above average under extremely difficult situations. The company matched 401k and provided good health insurance options. The company car was a plus but you had to change cars every few days.

    Cons

    If you are manager at the airport or off airport location, be prepared to work 50-60 plus hours and paid for 40 hours a week. In addition to long challenge days, the company has developed a culture for having understaffed locations. There is a great deal of pressure to sell coverages, and very little emphasis on providing customer service. Be prepared to not understand the bonus formula and the variables added which have no direct correlation to your operation. There's also a great deal of pressure to hit KPIs and other metrics which are unrealistic. There's very little done from upper management to show employee appreciation or acknowledgment and improving morale at the workplace. Lastly, new hires get very little training and expected to immediately perform/sell. Although it generally takes several months for new hires to learn the two computer systems, the location manager is held accountable for overall sales number despite many operational challenges.

    Advice to Management

    Provide more staff and a better on boarding process for new hires, instead of throwing them to the wolves on day one. Invest more in employees to improve the morale and change the stressful culture that has become the norm for many years.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Virtual ExpressRent Sales Specialist"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The overall benefits were pretty good. Paid time off, plus floating holiday and sick time. Had a 401k match, medical, dental, and there were other options such as vision and life insurance.Tuition reimbursement up to $4,000 after one year service.

    Cons

    I had worked with Hertz as Account Service Representative before I was laid off when Hertz merged 5 sales regions to 3. I was offered Virtual Expressrent Sales Specialist one week after I was laid off. It was 50% pay cut from what I used to earn. However, I took the job because the supervisor promised that an average sales specialist makes $3000/month with commission,

    It has been a nightmare since I started this position. There were discrepancies between what the recruiter promised and what the hiring supervisor informed later on when we started training. The supervisor told the class that we are committed to the department for 6 months, before we are able to apply a different position within Hertz, none of which were told to us prior to hiring. We also did not sign anything regarding the commitment, so it looked like this department particularly is holding us hostage.

    The hours were from 3.30 pm - 12.00 pm and off days are Tuesdays and Wednesdays. The supervisor also promises that our schedule will change where we will get at least an weekend day off and it will based on seniority. More than 3 months on the job, the supervisor refused to discuss about schedule change and has been coming up with excuse to discuss anything related to schedule or personnel issues. We did our on-boarding 3 weeks into training, and was told that we will be given an evaluation survey regarding the on-boarding/orientation. But none was given to us. At the end of training, we requested to evaluate the training to commend on our training experience, none was given as well. At the end of the training, the department manager did not speak with us at all, only communicating by text messages through the supervisor.

    When we got out of training, there was no support from the supervisor/management. We were pretty much helping each other, and learning by trial and error.We would not hear from the supervisor unless someone in the team made a mistake. The class who completed training with me, (3 others) have already planned on finding other jobs. I found out, from speaking with other agents, that in order for most of them to hit the 10% commission, some of them are resorting to underhanded selling tactics (hearsay). However, after 3 months doing this job, I saw that most customers hated it when we are pushing optional services or charge an upgrade from a car they original reserved. I made my own conclusion.

    They have a training class every month because the infrastructure of this department is so flawed, supervisor so inept and the sales specialists were not given tools for them to succeed that their turnover is 50%, which is extremely high.

    If you are applying for a temporary job, don't bother. They pay only $11/hour. Although you work from home, you have to pay the internet connection (which has to be Comcast Blast) and the power bill will surge because you are powering 3 high resolution large monitors. It's not worth it.

    I am not rating Hertz as a whole, my previous position/department. I had the greatest manager. I am rating this department (ExpressRent Virtual Sales Specialist)

    One star is a generous rating, I would not have given any star.

    Advice to Management

    Transparency about the position, support for the new agents, give commission for all sales transactions and stop penalizing the agents for non sales transactions and fire the Supervisor.


  6. Helpful (3)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR2 in Atlanta, GA
    Current Employee - CSR2 in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hertz full-time (Less than a year)

    Pros

    Do yourself a favor and save some time...Don't apply! This is only a stepping stone until you find better! I have not seen any PROs only inconveniences!

    Cons

    Overworked employees! All levels of management do not care about employees only bonuses, store number.. All the things that don't keep employees on staff! Very high turnover ratio!

    Advice to Management

    Care about your employees! Don't make them cover shifts because you don't want to work or close at midnight! You were selected as a manager for a reason. Learn the role of a manager. The pay can't be that great


  7. Helpful (3)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counter Sales Representative in Atlanta, GA
    Former Employee - Counter Sales Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    None at all better off working at McDonalds

    Cons

    Everthing, hourly low pay bad hours

    Advice to Management

    Hire educated experienced manager's better trainging and need new system for rentals.


  8. Helpful (2)

    "Good opportunity for college students and people with little work experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager Trainee in Atlanta, GA
    Current Employee - Branch Manager Trainee in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Comes with good benefits, consistent pay and can learn a lot about sales. If promoted you can make some decent pay

    Cons

    The company isn't the best at making sure you have everything you need, I.e cars. And there is a high turnover depending on your location. Long work hours.

    Advice to Management

    Develop a better reservation system so branches aren't stuck being yelled at by customers.


  9. Helpful (1)

    "Started off good."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    When I first landed this job I thought this was the best job ever. Starting pay was great. Environment was fun. Overall culture was amazing.

    Cons

    Upper management continuously changes. There are no opportunities for growth, the most you can do is work in a different department. All the location managers are hired from outside and recieve poor training. Favoritism is disgusting. It's every man for themselves. Upper management looks down on you and treat you like crap. Employees work so hard and hardly recieve any recognition. This place was honesty great. Its saddening to see such a difference. The turn over is ridiculous employees come and go every 3-6 months.

    Advice to Management

    Hire new upper managers that care about their employees, opposed to themselves. You'd be surprised at the amount of ppl who work here and hate coming to work everyday.


  10. Helpful (1)

    "Good pay bad hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Atlanta, GA
    Former Employee - Assistant Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Hertz full-time (More than a year)

    Pros

    The pay is ok
    The cars are cool
    Good discount for employees

    Cons

    The long days are awful 12+ hour shifts
    You have to up sell or be punished
    Low promotion opportunity
    Dirty nasty cars

    Advice to Management

    Shorter shifts
    Better pay
    Promotion opportunity not solely based on upwelling to customers


  11. Helpful (2)

    "Management associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Associate in Atlanta, GA
    Current Employee - Management Associate in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hertz full-time (More than a year)

    Pros

    Fun environment. Can be a good place to work if boss and fellow employees are easy to get a long with.

    Cons

    Upper management has made some terrible decisions that can make the job extremely stressful and frustrating. Compensation and rewards does not match employee effort. Should be more of a focus on training than just sales numbers.

    Advice to Management

    Be more encouraging to top talent and offer the necessary tools to get promoted and to get higher compensation.


Showing 44 of 3,434 reviews
Reset Filters